Window Genie of Cincinnati North & East

Took a couple of weeks to get an estimate. There is no one on the office to take calls and they take a few days to return calls. It took a month to get scheduled for the work. The deck was cleaned and was a good job. It rained on the day that the window cleaning was schedules and I am now waiting another month to get the work done.

Very well. Windows look great, service professional was friendly and courteous, working carefully around window treatments, bookshelves, etc.

They cleaned the windows on my 2-story house, screens and sils included. They were very polite and conscientious. They always made sure to let me know what was going on. I would recommend them to anyone.

Owner and workers were pleasant but the quality of the service was extremely disappointing. I saw that the windows were still dirty and streaked while the crew was still here. I pointed out several problem areas but they really weren't fixed so it felt very awkward to me. After they left, I was appalled at how bad almost everything looked. I subsequently contacted the owner and he sent one of the men back to re-do. They looked better but the work was still far from satisfactory and far less clean than my experience had been with a different company the prior year. The only positive was the light fixture hanging from a high ceiling. That was an extra charge but cleaned up nicely and was well worth it. The rest of the work made me wish I'd gone with the higher priced company that knew did a better job. Lesson learned.

They did a really good job. There was some tension between their workers, there was a little bit of sniping. I would use them again.

Joey, who did the work, was simply the finest. I've already contacted his office to ask that his management be made aware of how happy we are with his work. Not only was he professional and thorough, he was personable. I would recommend Window Genie in a heart-beat.

Great job, very professional.

They were excellent, polite, professional and very nice to deal with. We would use them again in the futue if needed.

They were able to get to the house in a day's notice, which we really needed! They did great work and the price was ok too. We ended up paying the minimum price, which was maybe a little higher, but we had already had the interior windows done the day before. The main thing was they were able to get in quickly and do a good job.

They were supposed to show up between 12:30-1:30 and showed up at 3:15, and only one guy.. the whole back of my house is glass. Our last service would send 3-4 people. Also 2 days ago the owner said that if it rained he would do the inside today and the outside on Friday. Well when this lone employee showed up, he called to confirm Friday since it was raining, and now the owner said he could not guarenntee it! So I told him to leave. So very unprofessional. And here I have a party in a few days...

We called the company to have them come out and give us an estimate and they were out the next day. We were given a estimate to look over and if we wanted the job done then we should call to set up an appointment. We were never bothered by the sales department asking if we wanted to make an appointment. We called two days later to set up an appointment and an appointment was set up for the following Monday (2 business days after we called. The cleaner was prompt--even a little bit earlier than the scheduled time. He took his time cleaning each of the windows. We did have some calcium deposits on some of the windows on the outside which he addressed. He took care to make sure that the cleaner that ran down the windows did not get onto the carpet or the window sills. When he had completed the job he went around again and looked at the windows and if he wasn't satisfied he recleaned the window. At the very end of the job he did a walk through with us. He told us as he was leaving that if we saw in smears or streaks to please call them and they would come back and redo the windows. We were very pleased with the company --the people in the office, the person who did the estimate and the person who actually cleaned the windows.

Did a very good job on windows and siding. Siding REALLY needed a cleaning. Kept us informed throughout the process. We WILL use him again.

My experience with Window Genie Cincinnati North was fine, it went as expected. I don't have any negative feedback. The people were all good.

I was very satisfied. He took his time. He was attentive, polite, and professional. The price was reasonable.

Service went very well! Quick and very thorough!! Wonderful job!

Window Genie is excellent. The price is always the best in Cincinnati. The employees are courteous and do a fantastic job.

It went great. Done within 1 hour

The cleaning of the windows was fine. They were on-time. The only problem was that they scratched my furniture and have yet to remedy it or even acknowledge it. I have reached out to the company to note this and spoke with the owner who said that he would come out to look at it. He never came and ended up telling me he does not think his workers did this.

One person arrived on time, cleaned 28 windows & 2 doors. He was very professional and competed the service within 3 hrsI was very satisfied and will use them again.Received a letter thanking me for purchasing a cincy saver coupon and I will sign up for their window care program

I was impressed by how well spoken and clear both Becca and Patrick were. They came on time in a well marked vehicle with proper ladders & tools. They counted the windows from the outside and had me walk through the rooms with them. I moved a few things away from the windows (computer desk, ipad) but they were very careful. Every blind was carefully moved, screens removed, windows cleaned, screens cleaned and replaced. They worked quietly and efficiently.

I called to schedule a visit and they were able to come out in about 2 weeks. they were on time and efficient. They windows became very clean. they also did out skylights.

This was the first time I used them and they did a real good job; I liked them. I liked how they clean the windows. I asked them to do 4 basement windows and he didn’t do 2 of them because it was difficult to do. I thought he would but he did not. I didn’t notice it until after he was gone. If I have them again, which I am sure I will, I’ll just clarify that with them. I’ll see if they are going to do it or not, but I was happy with them. I could say that it was partly my fault because I didn’t explain better. I was satisfied with their price.

Scheduled an afternoon visit around 2 and arrived promply with a telephone call to confirm the visit. Spent about 2 hours with 2 men cleaning the windows. this was a new crew to me but they were great. Paid the rasonable bill and they left.

I found Window Genie during a "clean gutters Cincinnati" Google search. I'm very impressed w/ their timliness: within 2 hours of my initial call, a rep was knocking on my door for the first inspection. We discussed what I needed and he immediately provided me with a quote and a pamphlet of information. When the guy came to clean my gutters the following week, he was very courteous and the process only took about an hour. I love the fact that they utilize an I Phone video/pictures to document the before/after the job that was done. Each person I came in contact with @ Window Genie was incredibly friendly, professional and helpful. I would not say they're the cheapest. I had called a couple of other gutter cleaning services that would charge $75 - 90, but I didn't feel comfortable with their insistence of not making a solid appointment (they just wanted to show up whenever without my being present in the home). This service cost me $100, which I thought was fine and I appreciated the confirmed appointment. I would highly recommend this company's service to anyone.

They were prompt and came when they said they would come. They did a very nice job. They were reasonable.