Monarch Heating and Cooling, LLC

IT WAS A VERY POSITIVE EXPERIENCE. THEY WERE CLEAN AND PROFESSIONAL. THE UNIT IS WORKING PEERFECTLY. THEY WORKED CONSISTENTLY UNTIL THE JOB WAS COMPLETED TO OUR REQUEST. WE WERE GIVEN PAYMENT OPTIONS WHICH FELL RIGHT INTO OUR BUDGET.

Excellent! Even though they had personnel issues they completed the job and answered all of my questions!

They did a great install ...... clean and well done! They also made sure I was comfortable until the new units could be installed, so they cared about my well being not just getting paid for a service. Very easy to work with! Highly recommended!

...

It was a great experience from start to finish. They were able to look at the air conditioner very quickly and fix it right away. The unit they repaired was for a rental property that I own and they took the extra step of sending me pictures of the issues and giving me all the information that I needed to make a decision. Since I could not be there to see myself, this level of service is extremely comforting. I have used Monarch H&C for a few jobs and can tell you that they don't do more than is necessary to fix the problem just so they can charge more. They have even talked me out of doing more expensive repairs, telling me it wasn't really necessary. You don't see that every day. I'll continue to use them for anything that needs their expertise and I recommend them to anyone in the Marysville/Columbus area.

Best bunch of honest trust worthy folks that could ever work 4 u!!!! We had the works: duct work, vents, new furnace, AC and new thermostat!!! These guys stood behind everything they promised us and my house has fur babies and they even were great w them. They even did things they didn't have 2 do for us!!! Don't look any further for ur needs, they got u!!!!

The first jobs were excellent. No problems. Very willing and able to help. On the install of the new system, it went very well. Just a little longer than originally thought, but I was shown the difficulties, and knew they were unavoidable. The end result is wonderful. Great new system that I trust %100. Here is my full review: I found Monarch Heating and Cooling a year ago when my older furnace and A.C. started showing their age. With Devin's knowledge and willingness to try to help, and not pressure me in to a new unit, he extended the life of the A.C. and improved the efficiency of my decades old furnace. This year, we took the plunge on a new heating/A.C. unit. We discussed our options with Devin and chose the best system for our needs. It's only the first day, but there already is a more balanced, comfortable feel in the house. The job had it's difficulties, but Devin and his employee meet these head on. Full disclosure, the job took just under two days, but they had no problem staying as late as I would have them, lol. In the end, the unit(s) look great, the work areas were left as they were found, and I'm very happy. I will be updating this review later during the summer after it gets good and warm. Thanks!!

After my experience with them I will never, ever let anyone else do anything to my HVAC system but them. I am a little knowledgeable about these type of systems and very knowledgeable about Customer Service being a retired customer service manager and they are the best I have ever dealt with, period!!

OK at first. Guy showed up. Said it was the blower motor. He would have to get the part. He could have it later in the afternoon and another tech would be out to install it. Then came the hard sell and tooting of horns. It just became too much. Hours later, the tech showed up with the part. My husband had to get his tools out because the tech didn't have what he needed to do the job. On top of that, he was packing! I do not allow guns in my house and I was very upset. He didn't announce that he was carrying, nor ask if it was ok. In addition, he broke another part on the furnace during his repair and said someone would be out Monday to fix. We have not heard from them yet. I had a blower motor go out on a furnace in my previous house not too long ago, and the total cost was under $400. This was over $650. Of course there were discounts if you signed up for their maintenance program . . . I want them to fix what they broke and then I don't want them in my house again.

unknown

We thought we were going to need a new furnace and we didn't. They're very reasonable and very friendly. Everything was perfect. I will absolutely use them again.