FUTURE AIR INC.

Description of Work: Fixed gas leak. Furnace Tune-up. They did a good job.

Description of Work: They provide the bi-annual maintenance on our HVAC system.

Description of Work: They installed a new air conditioning unit.

Description of Work: air condition diagnostic.

Description of Work: I called on Labor Day and although it cost more on a holiday, they were here within an hour and got my air back up and running. Very professional repairman. I will use this company again.

Description of Work: Future Air was called to check the heating and cooling system on the house we just purchased. The technician, Nick, arrived as scheduled, was very thorough and provided information about the system. No unnecessary work was performed. We will definitely use Future Air going forward.

Description of Work: .

Description of Work: Replaced air handler motor. Fast exchange and professional.

Description of Work: AC check up

Description of Work: New residential furnace for 3000sq ft house, moved heat pump from next to deck to end of house, installed whole house humidifier and hepa filter. Two-three years later replaced heat pump. Great company, great prices, always recommend!

Description of Work: They did a service check on my AC. They were good guys.

Description of Work: I used Future Air. I last used them in Spring to do the routine check on my air conditioner.

Description of Work: Inspected A/C unit and found we had a bad condenser. Replaced the condenser and checked to make sure unit was now cooling properly. They arrived right on time, and I was very impressed with overall service. So much so that I also purchased a service agreement!

Description of Work: A/C/Heating unit tune-up. Also, there was a leak in the unit which was repaired.

Description of Work: On September 8, 2012, Future Air, INC. performed an air conditioning service at my residence. There was a known service fee of $79.00. There was one replacement part supplied. After about 30 minutes the service technician completed the service/repair. Upon receiving the bill, and writing the check, the service technician left the premises. This was a Saturday, I had some time, and decided to check online to see the monetary markup of the replaced part, as I had the specific part in front of me. To my shock and amazement, in round numbers, I discovered the markup was 700%. This seemed extreme and unjust. I soon called Future Air and spoke with the owner of the company. His argument was he had to do this to stay in business. That is, he needed to mislead, exploit, deceive, scam, take advantage of the naïve public. In my opinion, this is theft. After much discussion, about ethics, morals, and legality, etc., the owner refused to be reasonable and just. I agreed to pay him the known service fee, and a 100% markup on the part, which I believe is still more than adequate compensation. I told him I would need to stop payment on the check, there would be a fee that would be deducted from the just amount I believed I owed. He said he would do everything he could to collect the excessive amount. He accused me of writing bad checks. There were (3) trips to court, and one future trip still to come. I was found not guilty. I believe this false allegation of writing bad checks, was another attempt to exploit the naiveness of the general public, a diversion, away from the real essence of this matter. Well, I called his bluff, and pleaded not guilty. I have sent a certified letter that was received by Future Air on February 6, 2013, to list the monetary losses incurred by me for lost wages, gasoline, etc., not to mention the inconvenience, anxiety, and anguish for several trips to court. As of today, March 4, 2013, I have had no response. I am not expecting any legal action from the BBB, I know they do not do that. I will handle those matters myself. I am filing this complaint here with the BBB, because I believe, as well as all others I have discussed this with, that these actions are: unethical, unjust, immoral, possibly illegal (yet to be determined), and the list can go on, and the public should be aware of this company’s business ethics. I believe these unethical policies are not unique to this company alone, and public awareness would be of benefit to all, to beware of the tactics companies resort to. This an example of greed at the expense of others. There is a legal term that was given to me by a legal professional. It is called: “Quantum Meruit”, which means how much is it worth, and what is the just enrichment, or in this case unjust enrichment. In these hard times, we all need to know how to protect ourselves from people like Berney Madoff, etc., and a first line of defense is “awareness”. How does the public become aware? The Better Business Bureau and News Media, are places to start.