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TruCleans

House Cleaning

About us

Let us take a minute of your time to introduce ourselves. Dolly's Maid Service was established in April of 2011 in Northfield, OH, and in 2020 we changed our name to TruCleans. We are locally owned and operated and we are the leading house cleaning company in the region whose professional staff has earned us top ratings from Angi. Our mission is to make your home a cleaner, safer, and healthier place one cleaning visit at a time. We know that you are busy with your everyday life that’s why we believe that a clean home equals a happy customer! Whether you are a busy professional or a stay-at-home Mom, we got you covered! We will make beds (change bedding if left out), vacuum/sweep, mop floors, clean and sanitize the kitchen and bathrooms, dust and so much more to make your home sparkle. Fully Licensed, Insured, and Bonded. No subcontractors. Please check out our website at https://www.trucleans.com. Feel free to give us a call or text at 440-394-9910! Hope to hear from you soon!

Business highlights

14 years of trusted experience
Black Owned & Operated
Women Owned & Operated
Family Owned & Operated

Services we offer

House Cleaning Services

Services we don't offer

Carpet Cleaning Exterior Window Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

CreditCard

Photos of past projects

Reviews

4.993 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
8%
3
1%
2
1%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 51-75 of 93 reviews

margaret M.
06/2019
5.0
house cleaning
  + -1 more
Excellent cleaning
Description of Work: House cleaning every 2 weeks

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$105

RANDY A.
06/2018
5.0
house cleaning
  + -1 more
wonderfull
Description of Work: general cleaning

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

Joann S.
09/2017
5.0
house cleaning
  + -1 more
...
Description of Work: ...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$224

Christopher F.
08/2017
5.0
house cleaning
  + -1 more
Excellent work!
Description of Work: Deep cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from TruCleans
Thank you for your review! It really means everything to our company and staff! Chari

Abby B.
12/2014
5.0
house cleaning
  + -1 more
This is great service and the job is exceptional. They are always prompt, courteous and simply do a fabulous job. Three employees clean my entire house in less than 2 hours, and I am thrilled with the way things look when they are done. I could not be happier with this service.
Description of Work: Dolly's Maids clean my entire 2700 square foot house in 1.5 to 2 hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from TruCleans
Thank you for the review, we love cleaning for you and your husband! Doll'y Maid Service

William F.
12/2014
5.0
house cleaning
  + -1 more
Had to cancel a scheduled service. Initial contact over the telephone was pleasant. Scheduling was prompt.
Description of Work: n/a

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Stephen B.
11/2014
5.0
house cleaning
  + -1 more
We have been using Dolly's Maid service for about 6 months and are very pleased with the work. They are flexible with scheduling and the house always looks great.
Description of Work: Clean entire house including basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from TruCleans
We appreciate the review. We love working for your family! Dolly's Maid Service

Leal H.
09/2014
5.0
house cleaning
  + -1 more
We recently moved to the area and needed to find a cleaning service for our home. Based on Angie's list reviews we tried Dolly's Maids and are so happy that we did. We have now been using Dolly's Maids on a weekly basis for about 2 months and they have been amazing. Very professional and hard working - they leave the house spotless. Great attention to detail - careful and thorough. It's also really nice that they come as a team of 3 - so the work is done quickly, rather than taking all day. Cheri is great about returning calls and messages.
Description of Work: Cleans the house (6000 square feet) weekly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from TruCleans
Thank you Leal for the kind review. We look forward to coming to your home to clean! Dolly's Maid Service

Patrick S.
08/2014
5.0
house cleaning
  + -1 more
Chari and her crew were great. We'd never had anyone clean our house before, and the job they did looked great. They only used green cleaning methods, which is an added bonus for us. Everything looked nice for the guests we were having, both staying over to visit, as well as for the party. They made our stove look brand new again. My wife stopped calling the downstairs shower "guy clean" because it looked so nice.
Description of Work: Dolly's Maid Service cleaned our house twice in preparation for a party we were having.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from TruCleans
Thank you for the review. Hope your party was awesome! Dolly's Maid Service

Alex C.
07/2014
5.0
house cleaning
  + -1 more
I continuously hire Dolly Maids to clean my house on a bi-weekly basis. Between word of mouth in the local community and here on Angie's List, Dolly Maids has become extremely popular to hire. Therefore, Chari the owner & cleaner, has hired some more employees to keep up with the cleaning demand for both current and potential clients. I just wanted to say that she has done an excellent job in hiring & training the newer employees. They are all polite, positive, & professional and they all do their work diligently! She or Ann (the original two cleaners of the company) each accompany the newer cleaners so there's always consistency of what is cleaned in the house and how it is to be cleaned. I am extremely satisfied with the work performed and am glad that there are more options of cleaners & available time slots so that I can continue to use their services. Thanks ladies!...My daughter & I sincerely appreciate everything!
Description of Work: Bi-weekly clean on house; including kitchen, living room, 2.5 bathrooms, 3 bedrooms, stairs & hallway.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from TruCleans
Thank you ! We love working for you and your daughter always a pleasure! Dolly's Maid Service Team

June B.
07/2014
5.0
house cleaning
  + -1 more
These women were amazing! They came when they said they would and worked so hard! They were able to clean things that we hadn't been able to get clean in four years of living in the apartment. The apartment supervision came to inspect after they left and he was so impressed. He had never seen such a clean apartment. They cleaned the refrigerator, the stove, sink, blinds, floors, bathroom, bedroom and living area. I have never used such a through cleaning crew.
Description of Work: Cleaned out our apartment when we moved out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from TruCleans
Thank you for the review, it was a pleasure to try and make the move less stressful for you . Best wishes to you your husband and your daughter! Thank you Dolly's Maid Service Team

Terri K.
06/2014
5.0
house cleaning
  + -1 more
Very thorough, professional service. Reliable-came when they said they would. Cleaned all areas and did an excellent job on everything. Pleasant and upbeat-take their work seriously but able to joke and interact.
Description of Work: Housecleaning-team of three for ninety minutes

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from TruCleans
Thank you [member name removed] for your review. We really enjoy working for you and your husband! Dolly's Maid Service

Marc A.
06/2014
5.0
house cleaning
  + -1 more
Dolly's maid service did a great job. Easy scheduling around our restricted move-in timeline, great customer service, friendly staff, and overall solid cleaning throughout the house. Definitely recommend.
Description of Work: Whole house cleaning

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Response from TruCleans
Thank you for your review [Member Name Removed]. Hope you enjoy your new home! Dolly's Maid Service

Christie S.
06/2014
4.0
house cleaning
  + -1 more
Chari and her staff are friendly and flexible with scheduling. I work from home and I hardly know they are here. They do a thorough job and pay attention to details. I would highly recommend Chari.
Description of Work: General housecleaning.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$168

Response from TruCleans
Thank you for the review, [Member Name]. We enjoy working for such nice people!

Susan S.
06/2014
2.0
house cleaning
  + -1 more
not good. My antique chandelier has never been the same Missed entire pieces of furniture
Description of Work: attempt to clean

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$100

Response from TruCleans
We tried to contact you, we have not been to your house since 2013 and I have had text conversations with you after your clean and you said nothing about being unhappy with the service. We don't clean chandeliers as part of routine clean. I am pretty certain if we did something to your antique chandelier you would have used our insurance to replace it. I don't understand why people wait 7 months after service to complain. If we did something to your home you didn't like it is now to late to fix. Thank you for your review.

Joyce D.
03/2014
3.0
house cleaning
  + -1 more
Cleaning was ok. Also they talked alot amongst themselves while cleaning. By myself, it never took me 3 hrs. to clean.
Description of Work: There were 3 cleaning personnel. It took them the entire 3 hrs. to clean the first and second floor of my condo. At $90.00 per hour that added up to a hefty sum $270.00 plus tax. Since I paid with a check and not cash, I had to pay tax on the service and did not get a receipt.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Response from TruCleans
We always appreciate reviews. Unfortunately we do not have any checks from you or any record of service provided to you. I am the owner and go on all jobs. We are a Northeast Ohio based company, your address is Florida. We are working with Angie's List to get your review to the company that provided your service. Thanks Chari ( Dolly's Maid Service, LLC) Northfield, Ohio

ANNE R.
03/2014
5.0
house cleaning
  + -1 more
They did a phenomenal job on their first visit, given the condo had not been deep cleaned in over a year. They came on time, were very thorough and kept me updated as they went through the house. I have contracted with them once a month for the entire year.
Description of Work: house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from TruCleans
Thank you [member name removed], we appreciate the review. Ann, Chari, and Cassie

Kathleen H.
01/2014
5.0
house cleaning
  + -1 more
Very professional. I would not hesitate to use them again.
Description of Work: Three ladies came in and worked steadily for 2 hours and did an awesome job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Kathleen W.
12/2013
5.0
house cleaning
  + -1 more
I was lucky enough to call on a day they had a cancellation so Chari and her team were able to fit me in right away. I was moving out of a house and needed help with the final clean up. They showed up promptly, we did the walk through and they jumped right in. I was so pleased when I returned.. the place was spotless and they'd even managed to put all the odds and ends in one place for me.
Description of Work: Cleaning a residence after I moved out

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$288

Response from TruCleans
Thank you [removed members name], it was a pleasure working for you!

Sarah D.
09/2013
5.0
house cleaning
  + -1 more
Chari and her crew did a great job! Cleaned under beds, dressers, etc. House has never looked or smelled this clean. Highly recommend.
Description of Work: Deep cleaning to prepare for move.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from TruCleans
Thank you (member name removed), look forward to cleaning for you soon!

London Y.
09/2013
5.0
house cleaning
  + -1 more
Cleaned kitchen floors on hands and knees, pulled out appliances, cleaned under kitchen sink, cleaned broom closet, mopped floors, cleaned inside of microwave. Sanitized toilet and faucets, scrubbed tub, mopped hard wood floors.
Description of Work: I contacted Dolly's based on the reviews here. Three very nice women came to do a deep cleaning, and we were very impressed. They come fully equipped with sanitized supplies and chemicals. They worked quickly and thoroughly. Baseboards were cleaned, ceilings were vacuumed for cobwebs, steps were vacuumed, and much more. I was thrilled with the results and have signed up for weekly cleanings. I have also recommended them to my colleague and mother-in-law!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$315

Response from TruCleans
Thank you [member name removed]. It is a pleasure to work for such nice people!

Genie G.
07/2013
5.0
house cleaning
  + -1 more
Very good job as they always do for me every week. Very friendly and they treat you like family. I would recommend Chari and Anne of Dolly's Maid Service to everyone.
Description of Work: Cleaned 3 bedroom - 1 - 1/2 bath ranch home. Dust - sweep - mop - cleaned the bathrooms - checked to be sure the ceilings are clean and web free - dusted the ceiling fans and, do little extras when asked without question.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from TruCleans
Thank you (removed member name) for your review of our services. It is always a pleasure to clean for you and we really look forward to coming to your home and seeing the dogs! You are very pleasant and it's very nice to be appreciated!

Serita M.
07/2013
5.0
house cleaning
  + -1 more
Ann and Sherry are top notch! I've been using them for the past 6 months and my house has never been cleaner. They are very personable and go out of their way to make sure that the job is completed to your satisfaction. I highly recommend them!
Description of Work: Basic housecleaning!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Alex C.
06/2013
5.0
house cleaning
  + -1 more
They do a great job. They are very polite and professional. If I need anything extra done, they find the time to do it. They are great about working around me and my 3-year-old daughter. They go above and beyond. If I leave clean sheets out, they'll make the bed. They move furniture when they vacuum to make sure everything clean. They're great at dusting, which I love since it's my least favorite chore. Over all they are a great maid service.
Description of Work: I have them out bi-weekly to clean my house. Three maids clean for an hour and a half.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from TruCleans
Thank you (member name removed) for your review of our services. It is always a pleasure to clean for you and we really look forward to coming to your home! You are very pleasant and it's very nice to be appreciated!

Serita M.
05/2013
5.0
house cleaning
  + -1 more
They are really good. I pay them per visit. My mother is living with me and she can't really get around that much and I need help with her and they keep the house a little clean.
Description of Work: I do use Dolly's Maid Service for housecleaning services. They did a basic cleaning, vacuuming and doing the windows, bathrooms, shower and everything.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from TruCleans
Thank you for the A plus review [member name removed], it's always a pleasure to see you! Sincerely Ann & Chari Dolly's Maid Service, LLC

Contact information

8536 Crow Drive, Macedonia, OH 44056

https://trucleans.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning

FAQ

TruCleans is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

TruCleans accepts the following forms of payment: CreditCard
Yes, TruCleans offers free project estimates.
Yes, TruCleans offers eco-friendly accreditations.
No, TruCleans does not offer a senior discount.
No, TruCleans does not offer emergency services.
Yes, TruCleans offers warranties.
TruCleans offers the following services: House Cleaning Services
Carpet Cleaning Exterior Window Cleaning

Contact information

8536 Crow Drive, Macedonia, OH 44056

https://trucleans.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed