Ohio State Home Services, Inc.

WHEN THE SALESMAN EXPLAINED THE PROCEDURE, HE TOL US THAT THE CREW WOULD DIG DOWN 4 FEET AROUND THE FOUNDATION. WHEN THE WORK BEGAN, WE NOTICED THAT THE TRENCH WAS VERY SHALLOW..ONE FOOT. WE ASKED ABOUT THIS AND THEY SAID THAT IS WHAT THEY ALWAYS DO. WE ASKED THE SALESMAN TO BACK US UP ON THIS, AND HE DENIED EVER HAVING TOLD US THAT THEY DUG 4 FEET DOWN. AFTER A WEEK OF SEARCHING, WE FOUND THE ORIGINAL ESTIMATE THAT STATED THE TRENCH WOULD BE 4 FEET DEEP. ONLY THEN DID THEY CORRECT THE PROBLEM AND DIG DOWN TO THE ORIGINALLY STATED DEPTH. BASICALLY, THE COMPANY PUT THE ONUS ON US TO PROVE WHAT THE ESTIMATE HAD SAID. THIS IS UNACCEPTABLE.

DID A NICE JOB, BUT WAS A LITTLE UPSET THAT PROVIDER SAID A DISCOUNT WOULD ONLY APPLY IF SHE DID THE WORK THAT DAY, WAS A LITTLE LATE

WE ATTEMPTED TO TRANSFER THE WARRANTY BY COMPLETING THE OSW?S WARRANTY TRANSFER FORM - WHICH CLEARLY STATED THAT THE WARRANTY WOULD NOT BE TRANSFERRED UNTIL OSW NOTIFIED BOTH THE NEW AND PREVIOUS OWNER IN WRITING. AFTER SEVERAL CALLS TO OSW WE WERE TOLD BY OSW THAT THE COMPANY DOES NOT SEND OUT NOTIFICATION IN WRITING DESPITE THE STATEMENT ON THE FORM. WE NOTIFIED THE OHIO ATTORNEY GENERAL THAT OSW WAS POTENTIALLY ENGAGED IN FRAUDULENT BUSINESS PRACTICES THAT MIGHT BE TARGETING ELDERLY PEOPLE AND, EVEN AFTER THE AG CONTACTED THEM, OSW ATTEMPTED TO APPEASE US WITH A TELEPHONE CALL. EVENTUALLY WE DID RECEIVE WRITTEN NOTIFICATION, YET THIS STILL MAY NOT SATISFY THE STATED CONDITIONS OF OSW?S WARRANTY TRANSFER AS WE HAVE NO VERIFICATION THAT THE PREVIOUS OWNER RECEIVED HER WRITTEN NOTIFICATION. WE WANT NOTHING TO DO WITH THIS COMPANY EVER AGAIN.

SOME SLIGHT MISUNDERSTANDINGS AS TO WHAT I THOUGHT WAS GOING TO BE DONE ACCORDING TO THE SALESMAN VS. WHAT WAS ACTUALLY DONE BY THE CREW. EVERYTHING WAS DONE TO MY SATISFACTION.

I THOUGHT THEY DID WELL CONSIDERING WHAT A MESSY JOB IT IS. I HAD SOME WEAR & TEAR ON MY HOUSE WHICH I WAS NOT HAPPY ABOUT BUT CAN LIVE WITH. OVERALL I STILL THINK THEY DID A FINE JOB.

WOULD NOT GIVE ESTIMATE IF HUSBAND WAS NOT PRESENT. MANAGER WILL NOT TAKE HER CALLS.

VERY PROFESSIONAL. COVERED ALL EXPOSED AREAS WITH PLASTIC. CLEANED UP AFTER THEMSELVES EVERY DAY. REALLY HUSTLED AND GOT THE JOB DONE IN THREE DAYS.

THEY WERE MARVELOUS! THEY SHOWED UP ON TIME, DID THE WORK IN THE ESTIMATED AMOUNT OF TIME, ADDED ON NO EXTRA CHARGES, AND CLEANED UP AFTER THEMSELVES. THE LIFETIME GUARANTEE (LIFETIME OF THE HOUSE) IS A BIG PLUS TOO!

VERY HIGH PRESSURE SALES, TALKED VERY BADLY ABOUT OTHER COMPANIES, KEPT COMING BACK WITH NEW PRICES, AND ALSO KEPT CALLING BACK ALMOST HARASSING ME ABOUT GOING WITH THEM. I WOULD NEVER USE THEM!!!!!

THEY CAME RIGHT OUT, AND IN THE END IT WAS A REALLY HARD SELL, IT WAS SORT OF GAME SHOWISH, IT SEEMED LIKE A USED CAR SALESMAN, AND HE WANTED ME TO SIGN THAT NIGHT. THEY HAD A REAL SCARE TACTIC, "HEY-YOUR-HOUSE-WILL-FALL-APART-IF-YOU-DONT-GET-THIS-DONE-NOW" APPROACH TO IT

WOULD ONLY GIVE ROUGH ESTIMATE - NOT WILLING TO GIVE ESTIMATE - UNLESS WE WERE WILLING TO SIGN CONTRACT. SAID COULD ONLY GIVE WRITTEN "OVER ALL VIEW" OF WHAT THEY WOULD DO IF THEY SIGNED CONTRACT RIGHT THEN.

USED COUPON. THEY CLEANED UP OUSIDE WELL HOWEVER THE BASEMENT CLEANUP NEEDS IMPROVEMENT. ALSO WAS NOT DEODORIZED LIKE SALESMAN SAID IT WOULD BE.

VERY CLEAN. RETURNED EVERYTHING INCLUDING LANDSCAPING TO ORIGINAL PLACE.

COMPANY HAS NEVER COMPLETED WORK WHICH WAS STARTED A YEAR AGO, BASEMENT WALL IS STILL WET, DECK IS ALL CUT UP, HEAT PUMP IS DISCONNECTED AND STILL SITTING IN DRIVEWAY, AND HE LEFT PILES OF DIRT. THEY CANNOT FIND THE TIME TO FINISH THE JOB. MEMBER IS EXTREMELY DISAPPOINTED AND UNFORTUNATELY ALREADY PAID IN FULL.

NOT NICE AT ALL, VERY RUDE. THE LADY ANSWERING THE PHONE WAS RUDE TO ME.

THEY WERE HORRIBLE. THEY CAME AND DID THEIR HIGH PRESSURED SALES TALK AND MEMBER HAD TO ALMOST PHYSICALLY THROW THE GUY OUT. THEN THEY WOULDN'T STOP CALLING, ALMOST HAD TO TAKE LEGAL ACTION AGAINST THEM TO STOP CALLING.

GOOD CLEAN UP-VETY NEAT. EXPLAINED EVERYTHING.

THE WORKERES WERE VERY PROFESSIONAL, PUNCTUAL. THERE WAS STILL A LEAK BUT WHEN MEMBER CALLED THEY CAME RIGHT OUT AND FIXED IT.

COMPLETE BASEMENT WATER PROOFING. GOOD JOB AND TOOK CARE OF PROBLEMS.

CREW OF 3 COMPLETED THE JOB IN 2 DAYS; EVERY DETAIL WAS EXPLAINED BEFORE THE JOB WAS DONE; MEMBER WAS SATISFIED WITH THE WORK

WHOLE BASEMENT INSIDE AND OUT WATERPROOFED - 2 WAY SYSTEM THE CREW WAS GREAT! CLEAN UP WAS VERY THOROUGH AND THEY WERE VERY PROFESSIONAL.

NOT HAPPY THAT BOTH MEMBERS OF THE HOUSEHOLD MUST BE THERE AT THE TIME OF THE QUOTE.

USED FOR BASEMENT WATERPROOFING. PRICE WAS A LITTLE HIGH, BUT WORTH IT IN THE LONG RUN.

BASEMENT WATERPROOFED; SALESMAN WAS VERY PATIENT; KNOWLEDGABLE, PLEASANT WORKERS; THEY CLEANED UP WELL; COMPLETED A MAJOR JOB QUICKLY BY WORKING HARD

WATERPROOFED ENTIRE BASEMENT. WERE QUICK, PROMPT, EFFICIENT, COURTEOUS AND CLEAN. ALSO INSTALLED NEW PIPES AND A WATER SYSTEM IN THE BASEMENT. TIP- SALESMEN ARE A LITTLE AGGRESSIVE, BUT DO EXCELLENT WORK.