Ohio State Home Services, Inc.

I FEEL THIS COMPANY MISLED ME AS TO WHAT I NEEDED TO WATERPROOF MY BASEMENT. TO MAKE A LONG STORY SHORT THEY DUG UP THE EXISTING WATERPROOFING PIPE THAT WAS ALREADY INSTALLED AROUND MY FOUNDATION AND REPLACED IT WITH THEIR PRODUCT WHICH RESULTED IN MY BASEMENT TAKING WATER AT AN ALARMING RATE. THEY HAVE BEEN OUT AT LEAST 5 OR 6 TIMES TO FIX THE PROBLEM BUT THE WATER COMES IN THROUGH THE WALLS WORSE THAN EVER. I WANT THEM TO COME OUT WITH SOMEONE HIGH UP IN THE COMPANY AND FIX THE PROBLEM ONCE AND FOR ALL. I HAVE A LIFETIME WARRANTY ON THEIR WORK.

COMPANY REFERRED BY NEIGHBOR. REP SHOWED UP ON TIME FOR EVENING APPOINTMENT. QUOTED $9,500. I SAID WE WOULD GET BACK TO HIM LATER WHILE WE WAITED FOR A COUPLE MORE ESTIMATES. HE SAID IF I SIGNED CONTRACT IMMEDIATELY, WOULD DO FOR $8,400 BUT IF NOT SIGN THEN AND THERE, NO DISCOUNT. I SIGNED AS WAS NOT PUTTING UP ANY MONEY TO GET THE DISCOUNT JUST IN CASE WE USED THEM. I CALLED THE VERY NEXT DAY TO CANCEL AND WAS TOLD I CAN NOT CANCEL BY PHONE. I HAVE TO SCHEDULE APPOINTMENT TO MEET WITH REP TO CANCEL FACE TO FACE. I THANKED HER FOR THE ESTIMATE, BUT NO NEED TO MEET AS I WAS NOT USING THEM AND THAT I MAILED THE PAPERWORK TO CANCEL. THE WOMAN BECAME RUDE AND THREATENING AND INSISTED BECAUSE I SIGNED CONTRACT, THE ONLY WAY OUT WAS TO SET APPOINTMENT WITH REP TO CANCEL IN PERSON, PER COMPANY POLICY. I AGAIN THANKED HER FOR THE ESTIMATE AND INDICATED I HAD NO INTENTION OF MEETING AND SHE THEN MADE SOME SNIDE REMARK BEFORE HANGING UP ON ME. JUST GETTING AN ESTIMATE WAS A HORRIBLE EXPERIENCE.

THE SERVICE REP WAS PUNCTUAL AND CLEAN. HE SEEMED TO KNOW ABOUT WATERPROOFING AND WE COULD TELL WHY HE WAS IN SALES (GOOD TALKER). HE EXPLAINED WHAT NEEDED TO BE DONE AND PRESENTED AN ESTIMATE. THE ESTIMATE INCLUDED DIGGING THE GROUND AROUND OUR HOME, INSIDE OUR BASEMENT, AND INSTALLING A SUMP PUMP. THE FIRST ESTIMATE SEEMED REALLY HIGH AND WE VOICED OUR CONCERN. HE TRIED TO TALK US INTO ONLY WATERPROOFING 2 WALLS TO CUT THE COST, WHICH WAS STILL HIGH PRICED. HE TOLD US THAT IF WE AGREED TO GO WITH THE COMPANY HE COULD GIVE US A DISCOUNT, BUT WE WOULD HAVE TO BE ON AN ''ON-CALL'' BASIS. HE GAVE US A COUPLE MINUTES TO THINK IT OVER WHILE ''ANSWERING A PHONE CALL'', BUT WOULD NEED A DEFINITE ANSWER WHEN HE RETURNED. WE TOLD HIM WE WOULD HAVE TO LET HIM KNOW. HE CALLED 2 ADDITIONAL TIMES TELLING US THAT HIS MANAGER WAS ABLE TO COME DOWN ON THE COST. PRICE WAS WAY TOO HIGH WITH A LOT OF PRESSURE FOR THE SALE. I WOULD NOT RECOMMEND THIS COMPANY CONSIDERING THE COST AND PRESSURE.

THE WORKMEN WERE VERY POLITE AND PROFESSIONAL. EXCEPT FOR THE FIRST DAY, WHEN THEY WERE LATE (AND CONSEQUENTLY MADE ME LATE FOR WORK) BECAUSE THEY HAD A MORNING MEETING. THEY DIDN'T CALL TO TELL ME SO, BUT THEY WERE PUNCTUAL AFTER THAT. OVERALL, WE WERE IMPRESSED WITH THEM.

THE SALESMAN MISREPRESENTED WORK THAT WAS TO BE PERFORMED, MATERIAL THAT WAS TO BE USED, AND TIME FRAME IT WOULD TAKE TO START JOB. THE CREW LEADER TRIED TO MAKE SITUATION RIGHT. AFTER PAYING THAT MUCH MONEY FOR THE WORK DONE I FEEL I WAS RIPPED OFF. THEY DID INSTALL 2 ADD. STABLE WALL, ELECTRIC, AND LIFETIME WARRANTY AT NO [RENEWABLE EVERY YEAR] ADDITIONAL COST. MY COMPLAINT IS REALLY WITH THE SALESMAN, ALL OF THIS COULD HAVE BEEN AVOIDED IF HE WOULD HAVE BEEN HONEST. UNFORTUNATELY WE WENT OFF WHAT HE SAID AND NOT THE CONTRACT.

THEY DID THE WORK QUICKLY, IT IS SLOPPY, THE BASEMENT STILL LEAKS. EVERY TIME THEY COME BACK, IT IS A DIFFERENT PERSON WITH NO PRIOR EXPERIENCE WITH THE JOB. THE LAST TIME I CALLED THEM TO HAVE THEM COME BACK, THEY JUST SAID THAT THEY WOULD DO THE SAME THING THEY HAVE DONE THE LAST TWO TIMES. I AM EXTREMELY UPSET AND DISAPPOINTED. I WOULD HAVE THOUGHT THAT FOR $10,000, THEY WOULD HAVE FIXED MY WATER PROBLEM.

SO FAR, SO GOOD. 5-7 GUYS WORKED ON THE PROJECT, FINISHED IN TWO DAYS. OVERALL GOOD EXPERIENCE.

I THINK THEY WERE EXPENSIVE, BUT THEY GAVE A LIFETIME WARRANTY. IT HAS RAIN A LOT AND THE BASEMENT IS DRY. CAME BACK TO FIX A SMALL CONCRETE PROBLEM AS SOON AS POSSIBLE. THEY WERE VERY THROUGH. AFTER LISTENING TO THE SALES GUY, YOU FELT YOU COULD NOT GO WRONG WITH THIS COMPANY.

NICE COVERAGE OF REPLACING OR FIXING THEIR WORK. HONORING THE WARRANTY WELL.

THEY SYSTEM FAILED SEVERAL YEARS LATER. THEY KEEP PUTTING ME OFF AND TRY TO DIVERT THE BLAME TO OTHER SYSTEMS (E.G. THE SEWER). THEY HAVE A LIFETIME WARRANTY.

THE FIRST GUY CAME TO GIVE AN ESTIMATE, HE DID TAKE A BRIEF LOOK AT THINGS AND OFFERED A VERY ROUGH FIGURE. MY WIFE WAS BABY SITTING SO THAT MY DAUGHTER COULD ATTEND A FUNERAL, SO THE MAN WOULD NOT TALK WITH ME WITHOUT MY WIFE BEING THERE. ANOTHER GUY FROM THIS COMPANY CAME OUT WHEN MY WIFE WAS THERE AND HE GAVE AN ESTIMATE, BUT I JUST DIDN'T GET A GOOD FEELING ABOUT THE COMPANY. THEY OFFER A DISCOUNT IF YOU SIGN RIGHT THEN AND THERE, SO WE WERE PRESSURED INTO IT BY THAT. THE DISCOUNT WOULD NOT HAVE BEEN AVAILABLE IF WE HAD WAITED. THERE WERE A LOT OF SPECIFICATIONS IN THE CONTRACT LEFT TO BE DETERMINED BY THE FOREMAN ONCE THE PROJECT WERE TO BEGIN, THAT MAKES ME UNCOMFORTABLE.

DON'T SIGN ANYTHING--ESPECIALLY SOMETHING CALLED AN 'ON-CALL' ORDER WHICH THEY CLAIM NULLIFIES YOUR FEDERALLY PROTECTED 3-DAY RECESSION RIGHT. IF YOU INVOKE YOUR RIGHT TO CANCEL WITHIN 3 DAYS ACCORDING TO THE HOME SOLICITATION SALES ACT, THEY TRY TO MAKE YOU FINANCIALLY RESPONSIBLE FOR THE MATERIALS THEY WOULD HAVE USED FOR YOUR JOB!

THEY DID A VERY GOOD JOB & THEIR PRICES WERE FAIR.

USED A JACKHAMMER INSTEAD OF A CONCRETE CUTTER WHICH LEFT AN UNEVEN EDGE TO OUR DRIVEWAY. THE FOUNDATION WAS NOT RETURNED TO ITS INITIAL STATE. THE COMPANY REP WHO RETURNED TO THE SITE TO REVIEW HOW MUCH ADDITIONAL GRAVEL WE NEEDED PRIOR TO WINTER (AS INITIALLY PROMISED IN WRITING)WAS RUDE.

ONLY EXTRA WAS FOR ELEC. FOR WIRE TO CIRCUIT BREAKER FOR SUMP PUMP.

SALESMAN WAS HIGH PRESSURE - HAD TO FOLLOW UP WITH SENIOR MANAGEMENT DUE TO HIS TACTICS.

COMPANY CALLED TO SCHEDULE A SECOND VISIT TO OFFER LOWER ESTIMATE & WHEN I TRIED TO CANCEL, IT TOOK THREE OF THEIR EMPLOYEES CALLING ME TO CONFIRM THE APPOINTMENT, & EACH TIME I TOLD THEM IT WAS CANCELLED. ANNOYING.

VERY HIGH-PRESSURE SALES TACTICS.

THEY WERE JUST GREAT, THE CLEAN-UP WAS MARVELOUS. I NOTICED A PROBLEM AND THEY WERE OUT WITHIN THREE DAYS TO FIX IT. THEY PUT ALL THE SHRUBBERY BACK--THE SUPERVISOR WAS ON THE JOB THE WHOLE TIME. THEY OFFER A LIFETIME TRANSFERABLE WARRANTY.

THE EXPERIENCE OF TALKING WITH HIM WAS GOOD, BUT WHAT HE SAID WAS THE PROBLEM MAY NOT ESSENTIALLY BE THE PROBLEM. FELT A LITTLE PRESSURED BY SALES.

HIGH PRESSURE SALES. WANTED TO SELL THE SERVICE INSTEAD OF DIAGNOSING THE PROBLEM. WILL NOT DISCUSS SALES INFORMATION WITH OUT WIFE PRESENT. REFUSED TO QUOTE JOB UNLESS WIFE PRESENT. ESTIMATOR TOLD ME HE WAS NOT QUALIFIED TO QUOTE JOB AND THAT I WOULD HAVE TO SCHEDULE A SECOND APPOINTMENT TO RECEIVE A QUOTE.

WOULD RECOMMEND. VERY GOOD JOB OVER ALL.

STRONGLY RECOMMEND THEM FOR SERVICE.

THEY WERE VERY GOOD. THEY WERE VERY HELPFUL.

THE TECHNICIAN WAS RUDE AND ABUSIVE. WILL NEVER RECOMMEND.