Hi, my name is Kenny Hinds, and I am the owner of Reflections Mobile Detailing, LLC. In regards to the review that was recently posted by Member, I felt it was necessary to respond to his slander. Member first contacted me in September to inquire about having his stock Ford Mustang exterior detailed. I was hesitant to book the job, due to his mannerism over the phone. He was extremely rude, and very adamant that he did not want anyone driving his vehicle. I explained to him that we do not “drive” our customer’s vehicles. However we do have to move them at times if the location of the vehicle prohibits us from performing the work. He later called to re-schedule our originally scheduled appointment to set it for a later date to ensure he would be home that day. On October 3, 2012, I performed the initial detail on the Mustang. On that day, the vehicle was washed, clayed, buffed, polished, and sealed. Member was very satisfied with the results. On Sunday, November 11, 2012, he contacted me via email, and requested another exterior detail. I called him on Monday, November 12th to discuss his needs, knowing that he shouldn’t need another detail this soon? He told me he washed the vehicle, and left to run to the store before drying it off. When he returned home 20 minutes later there was water spots all over the vehicle. That happens with hard water when you don’t dry it off. He also noted that he has tried everything he can think of to get the spots off, and that he has rubbed so hard in an effort to remove them that the paint is marred. I had an opening the morning of November 16th, and agreed to come out to help fix the issue. I arrived at Member’s home at 9:15 on Friday, November 16th. The vehicle was parked in the garage because he seemed to think you could see the issues better with the garage lighting. While in the garage, I had a very difficult time seeing what the problem was. I politely asked if we could move the car out into the sunlight so that I could get a better look. During this time, he continually said to me, “I’m not delusional, I’m not seeing things.” I had to once again politely inform him that I wasn’t indicating he’s delusional, but that I can’t fix a problem if I don’t know what I’m fixing. I just simply couldn’t see what he was talking about in a garage with a single light bulb. At this point, my gut instinct is to reject the job, but for some reason I stayed? Once outside, we walk around the car several times, and after viewing the car at several different levels, I can finally see very minor issues within the paint. The issues that were barely visible would not have been seen by your average Joe, but due to it being his vehicle, and paint is what I see, and work with everyday, I could see what he was now talking about. I tried to educate him on the different levels and quality of paint. I explained to Member that what he is seeing is a result of a cheap Ford factory paint job. I’m not knocking Ford by any means, I drive a Ford myself, and happen to like Ford’s very much. What I am referring to is the fact that you are not going to get that show car quality finish with factory paint job. Member’s expectations is that of a $15,000.00 show quality paint job, when he just barely paid over that for the entire car. He insisted that I clay and buff the vehicle. I told him I would be more than happy to do so, although on that particular day, I didn’t have time to complete a job that big due to having another appointment that afternoon. We agreed on a price, and that I would clay and polish out the scratches he put into the finish by trying to remove the water spots. Throughout the morning, Member came out several times to check on the progress. He was fully aware of what correction could be achieved and what couldn’t. His anger then shifted to the Ford dealership. Who by the way was going to be paid a visit from him that day? I finished the job, and asked him if he had any concerns after walking around the car. I instructed him to not wash the car, it takes at least 48 hours for the sealant to bond to the clear coat. Before leaving, I took several pictures of the finished product, for some strange reason I thought I might need them at a later date. I left Member’s house at 1:00 that afternoon. By 4:30, I am receiving emails, texts, and phone calls from Member telling me that it would be beneficial for me to come back to his house to look at his car. He told me that he has been wiping it down, and he can scratch the coating off with his fingernail. Why would anyone who just had their vehicle detailed less than 3 hours ago be wiping it down and running their fingernail down the surface of the panels? Especially, considering that he was asked not to do anything to it until the sealant bonded to the clear coat. He also informed me that he thought the sealant I applied in October had failed? Keep in mind I have used the same sealant for the past 7 years. This product is the same product that I use on a daily basis. It is used on anything from Ferrari’s to mini-vans, and I have had no issues what so ever. When asked for me to travel 1+ hour round trip back to home I did in fact tell him that I would have to charge him for doing so. Had he not been so rude and disgruntled I may have gone back, but my time and gas equals money, and if you haven’t noticed, I have already formed an opinion of this guy, and it wasn’t a very good one. This is a guy who thinks he is always right, and very combative. Driving back out there would have been a no win situation for me, and would have only created a bigger issue. He also indicates that he paid me twice for a job. That is absolutely correct, one for the initial detail, and the second time to correct HIS mistake of leaving hard water on the vehicle to dry. Should I have done the second detail for free? I sure wouldn’t expect anyone else to do that for me. I have built a very successful business based on work ethic, honesty, integrity, and by providing our customers with the very best quality of service you could possibly expect. We have been the “go to” detailing business for several years throughout the Cincinnati area. Our services are utilized on a daily basis by the most highly known Cincinnati area business men and women, celebrities, and athletes. I am also proud to say that it has been nearly 4 years since I have spent a penny on advertising. I stay booked nearly 3 weeks out year-round based on repeat and referral business. That is not something that is achieved by practicing business the way that Member has falsely claimed. As the owner of a small business, some people such as Member believe in the old saying that “the customer is always right.” While I do believe that to an extent, there are instances where it is just simply not true. In this case the customer is not right; in fact he is absolutely wrong. He is a very sad disgruntled individual who is looking to get something for nothing, and who has gone out of his way to slander me and my business because I didn’t feel the need to bend over backwards to try to please someone who can’t be pleased. I do not mean for this response to sound egotistical in any way shape or form. I apologize if this response has offended future potential customers, but please remember business owners are human, and we have emotions like everyone else does. I didn’t appreciate the false accusations against me and the business I have worked so hard to build. Kenny Hinds, Owner Reflections Mobile Detailing, LLC