Chimney Care Co

It went very well. they arrived on time, took time to make sure that they kept the mess to a minimum, repaired everything that they said they were going to repair in the time that they said it would take. They kept us informed of their progress and were very professional. Cleaned up afterwards! This winter, we had more fire's than ever and the fireplace worked great! Would definately recomend them.

He was very professional and courteous. It wasn't a "clean" job, but he took a lot of care with laying down blankets, and cleaning / vacuuming up at the end. I would absolutely use them again if we need help with our fireplace!

They were prompt and everything went well.

The service tech (Shane) arrived on time and was very friendly and knowledgeable. After spreading a blanket on the carpet in front of the fireplace, he disassembled the unit, found the problem (a spider web in the gas line), cleaned all the parts, reassembled the unit and tested it making sure it would function properly. He even spray painted the firebox with heat resistant paint making the unit look like new again. I was very happy with Chimney Care and will definitely use them again.

We called Chimney Care on Thursday afternoon and they scheduled our service for the next morning (Friday). When Shane arrived he cleaned our fireplace and was able to quickly diagnose the problem as a faulty wall switch. He replaced the wall switch with what he said was a much higher quality switch. Shane was very friendly and informative. He even charged us slightly less than the price we were quoted when we set up the appointment because he said our job was not as involved as many others. The job only took a half hour to complete and we were able to use a $15 Angie's list coupon.

They arrived on time and fixed/replaced the switch which is why the fireplace wasn't working.

Did a great job and kept cost low enough to satisfy cheap insurance company.

They are nice, meticulous, they left the unit cleaned and functional.

It took a little while to get them out here. Once they came, the gentleman was only here for a very short time but he got it fixed and working perfectly. I have no complaints at all. He got here at 9:00 am, right when he was scheduled, and took care of it quickly. He was very nice and told me that he’d be happy to come back if I had any more problems.

Very professional. Didn't charge for services not needed.

I am pleased to have chosen Chimney Care Company to install the insert in my fireplace. Except for having to wait almost a month from the order date until the scheduled installation date, then to learn that shipment of the unit to them was delayed for about another week, and then have one part back-ordered, I would rate the experience as top-notch. I don't believe that they are the cheapest around, but they were, however, very responsive. Once everything had been shipped to them, the installation went without a hitch. They arrived on time, worked very cleanly and efficiently (not always easy to do when working in a fireplace and chimney). The man who came to complete the required gas pressure and leak testing even remarked to us how nice the installation quality was. I would definitely deal with them again.

The lady I spoke with on the phone who took the reservation was very friendly and gave a reminder call. The service tech arrived within the given window of time and was very friendly, professional and took his time to answer all of my questions. At the end, he even brought in a dog treat for my dog.

Other than running late (which I am sure can be expected as you never know what you might run into on a previous job). It was a good experience. He was professional and knew what he was doing, got right in and did the job without delay. Advised of how to do minor repairs ourselves and what products to use.- Very fair!

The Chimney Care Company did a great job of re-installing the fireplace insert. The company representative was very friendly and professional at all times. I was very happy with the experience.

We had originally scheduled a cleaning as well. He checked everything out and determined that it was in excellent condition. He took off the cleaning component which reduced the cost by about half which we appreciated. He did a great job of explaining the various parts of our chimney and the best way to care for it. The only thing was they were booked pretty full so it was a little difficult to get an appointment.

Excellent experience, from the time I called to request an appointment through completion of the job. I had an afternoon appointment, but the technician called and offered to come in the morning if I was available, which I was. He inspected my fireplace insert, swept the stovepipe without getting any dust in my house, climbed on the roof to give a complete inspection, and took pictures to show me one of his concerns (up near the roof, the original installation had the lower pipe inside the upper pipe, which could allow creosote to drip out of the pipe itself in some circumstances). It was quick and professional, and when it turns out the quote I had been given was for a fireplace instead of the slightly-more-expensive fireplace insert, he honored the original quote without a second thought.

Scheduled appointment with company for 12/20 to diagnose and repair problem with fireplace not starting and going out. Had been worked on by another company last year and problem was not fixed. Had to wait several weeks for opening but it was worth the wait. Company called 1-2 days before appointment to confirm and tech called from office on day of appointment to confirm. Shane appeared very knowledgable and professional and explained.what he was doing and how the fireplace functioned as well as things the customer can do to maintain unit. Would use this company again and recommend to others.

Contacted company and service date set up. Serviceman arrived promptly and took care to protect carpet around hearth and hearth itself ,inspected chimney and gas logs. Chimney needed cleaning and gas logs dirty. Cleaned and inspected chimney and serviced gas logs. Continued to inspect chimney on outside,climbing on roof and and checking thoroughly. Serviceman explained everything and took time to make sure I knew how to operate gas fireplace. Every thing was great from start to finish.. Would definitely use this company again.

We were surprised at how little time it took to complete the cleaning. The sweep was very professional, efficient and considerate of the rest of the furnishings in the room where the fireplace is. He was knowledgeable about chimney maintenance and gave us a report of maintenance we should consider.

He really knew his stuff and explained things thoroughly. He then gave me a great suggestion that is going to give him less work in the long run! He pointed out that if I bought and installed a fireback, it would take a lot of heat off the back of my firebox, so I shouldn't have to have the brick repaired nearly as often and won't need to have the whole firebox rebuilt nearly as soon. He was really taking care of his customer's best interests instead of ensuring that he'd have work. Except that I have such respect for them that I will continue to go back to them for all my chimney care work and drier vent cleaning. I went ahead and bought a fireback.

I am pleased with their work and I will use them again.

I chose the Chimney Care Company because of positive reviews on Angie's list but I will not be using them. A home inspection report on the house we purchased indicated that we needed to repair the crown on one of our chimneys. We had also burned a good bit of wood over the winter so I wanted them cleaned. We have experienced a strong odor when the weather turns warmer so when I set up the appointment I also asked for an inspection of the chimney to see if we should consider waterproofing the brick for dampness or raising the flue to help it draw better. The first time they were scheduled to come out we had a late season freeze so rather than risk an accident for one of their technicians, I told them I would reschedule. At the second appointment all I heard was what they COULDN'T do - the roof was too high, it had a steep pitch, they couldn't clean because they needed to install a fan on top, a supervisor needed to be consulted first. Okay, so additional equipment was needed, but isn't this what they DO?? Could my roof really be that challenging? At least I could have the ashes removed from the fireplace and we could set up a third appointment to do the remainder of the work, right? Actually no, the technician had the gall to tell me, "Technically ma'am, those ashes are yours. I should charge you for this visit, and I'll probably get in trouble at the office, but I'm not going to charge you." So he left me with a bad impression of the company, questionable ability to perform the work on a 2-story home and a pile of ashes in my fireplace. I will not call them back.

I was satisfied with the service provided. The individual who came to our home was knowledgeable and professional.

They did a great job. They were very professional.

They did a great job and were tremendous. I would highly recommend them.