Chimney Care Co

I stopped into their showroom and explained my issue (pilot light assembly) needed replaced. They were very helpful and scheduled an appointment. Shane arrived on time and confirmed the diagnosis that I had received from another local company. Chimney Care is upfront with their pricing (unlike their competition) and completed the work as expected. I highly recommend calling this company first and do not waste your time with others.

It was excellent. Their work was efficient and cleanliness was good. Response time was good and the owner was good.

Went very well. Price was steep to me and they offered no discounts or coupons that could be used for the service. I would find someone else next year that is cheaper or same cost but offer discounts

Friendly, expedient service! I called Amy on Monday for a quick chimney inspection to support our purchase of an historic home in Milford. Although they didn't have any openings for this week, Amy went out of her way to call the inspector to see if he could do the inspection so the loan appraiser would have the results to consider in our financing decision. We received an inspection the following day and the results are clear and objective, with accompanying information on how we might make any desired updates or repairs. Chimney Care Company was a huge help in our home purchase process and we will definitely work with them in the future for chimney maintenance of our new home!

Very professional and thorough. Excellent job cleaning up after completion of work. Would hire again.

This place is wonderful . So professional and knowledgeable. They came out about an hour after I called. Does it get any better than that! The cleaning took awhile because our vent wanders all over the place but the technician was thorough and patient! Would not hesitate to call again.

As part of the inspection the gentlemen informed us neither chimney was in working order and needed to be repaired. Though he wasn't very clear regarding the issues even though I asked for details. We asked for an estimate to repair or rebuild each chimney. It took several follow up calls to receive only an estimate for one chimney. We never received the estimate for the second. Both the timeliness of the estimate and the size of the estimate made it feel to us as if they would prefer to stick to cleaning and inspections only.

In hopes of having our fireplaces working for Christmas, we tried finding someone to do an inspection. I contacted a few companies and no one could fit us in before the holidays (totally understandable). I emailed Chimney Care and they replied within 24 hours. I was shocked to have heard back from them so quickly and was even more surprised that they were also able to fit us in before the holidays. The tech who came out, Michael, was extremely nice and courteous. He made sure to leave his work area clean and he answered any questions we had. I would recommend them.

The technician was very helpful, friendly, knowledgeable, and professional. He did a great job.

"Here is what happened. Draw your own conclusion. I have already drawn mine!". A week before Christmas of 2016, I called The Chimney Care Co. for an appointment to check out my heatilator gas fireplace that had stopped working. I was told someone could not look at it until February 10, 2017. I reluctantly agreed to the appointed time. On Feb. 10, 2017 Shane Johnston, Lead Technician, arrived exactly at the appointed time, so for that only I give an A rating. Shane connected a meter to the pilot assembly and said it was o.k. Then he connected a meter to the valve and said that was NOT o.k. and would need to be replaced. He said he would need to order the valve and would call me with a price. I spoke with Shane few days later. He told me the price of the valve would be $565.00. He also recommended that I purchase a new pilot assembly for $150.00. Total labor for the repair would be $199.00. Total cost for the repair would be $914.00. I asked him why I should purchase a new pilot assembly when he placed a meter on that and he said he got a strong reading and the assembly was o.k. He said the old assembly, although o.k., might not be (compatible) with the new valve, and if it wasn't, the fireplace would still not function, and he would have to return again with the new pilot assembly, resulting in an extra labor cost. I thought to myself, this seems very expensive and more money than I would care to pay for an appliance that wasn't even necessary. I have paid much less to have the home furnace repaired, and the refrigerator. So I went hunting for another opinion, and wow did I find a good one! My second fireplace technician arrived the same day I called him. He checked the fireplace (without meters), and concluded I had a bad (thermo pile), which is part of the pilot assembly. I said The Chimney Care Co. told me I needed a new valve. He thought that unlikely, as in his 26 years of servicing gas fireplaces he had "NEVER" seen a valve go bad. He said in the majority of cases it was the thermo pile, which supplies electricity to the unit. He ordered the part, which he said would cost me $50.00. After waiting a few weeks for the part, my new fireplace technician arrived today, installed it in 15 minutes, flipped the switch and VOILA>> THE FIREPLACE WORKS!! So for $50.00 plus $150.00 labor cost ($75.00 to initially check the fireplace and $75.00 on completion of the work), my fireplace is working again for a cost of $200.00 to my new and forever in the future gas fireplace technician, plus the ($130.00 non refundable fee) that The Chimney Care Co. charged me for diagnosing the problem with my heatilator gas fireplace. >>SO, Shane Johnston, Lead Technician for The Chimney Care Co. said my valve was no good and a new one would cost $565.00. Well, he was incorrect in making that statement. My valve is fine! The fireplace is working as good as it ever did without any valve replacement! Also, my new technician looked up the cost of a new valve for my fireplace and said that if I ever needed one he could get me one for $226.00, $339.00 less than The Chimney Care Co. wanted to charge! Now, why did Shane Johnston recommend I replace the entire pilot assembly, (in addition to the new valve), especially when his meter said the pilot assembly was o.k.? As I previously mentioned, he said the old pilot assembly might not be compatible with the new valve, and if after replacing the valve (alone), the fireplace still did not work, he would then have to return with the new assembly, resulting in increased labor costs. If Shane had suspected the thermo pile was bad, as it was, then wouldn't he know that replacing the valve (alone) would not fix the fireplace, since there was (nothing wrong) with the valve? And if he had known this, could this be why he suggested replacing the old pilot assembly, since it includes a thermo pile, and the thermo pile in the old pilot assembly (was bad), and without replacing it the fireplace would not work upon replacing the valve alone, which was o.k.? Also, a new pilot assembly would cost $150.00, when I really only needed part of it, a $50.00 part called the thermo pile! (On the other hand), maybe Shane Johnston, Lead Technician for the Chimney Care Co., just gave me some very (inexpert) advise regarding the repair of my heatilator fireplace, which did NOT need a new valve or entire pilot assembly!! In conclusion, I paid The Chimney Care Co. $130.00 for a diagnosis, and $200.00 to my new technician to get my fireplace working again, total of $330.00. As previously mentioned, if I had followed up with the Chimney Care Co. for this repair I would have paid a total of $914.00,> resulting in an extra $584.00 more than I did. If I had been lucky enough to call my second technician first, it would have been a total of $200.00 for the repair, >resulting in $784.00 less that what The Chimney Care Co. wanted. i also would have had my fireplace repaired in January , not mid March! As I said at the beginning of my review, "This is what happened. Draw your own conclusion!". I have already drawn mine!!

Friendly representative that was able to clearly provide me detail of what was performed and possible issues that I may encounter with my fireplace. They also performed sealant work as well.

He looked up chimney, told me it had sticks/debris in it and would not be able to clean it without a special tool. When scheduling the appointment, was told they would have what they need to clean the chimney. Then charged me $170. Had to call to get price corrected, but still paid about $120. Was told had to reschedule for cleaning weeks later that would cost another $120 plus $200/hr for any time over an hour to clean the chimney. Expensive, and did not receive what I was originally told when scheduling (a consultation and cleaning for the price)- decided to hire a different company to come clean it.

It was great! Serviceman was very polite; we had two very inquisitive grandchildren who peppered the young man with many questions. He kindly and patiently answered each one, even remembering to add in the 'Santa Claus factor'! Since we are new to having a fireplace, he answered all of our questions and gave us much needed advice and suggestions.

Young man, Mike, who performed the service was very pleasant. He did the sweep from inside the house, inspected inside and then went to roof for another inspection. Mats were laid down throughout the area and nothing in the house was left dirty. After roof inspection he told me the "bad news" that the chimney cap was rusted and eventually would rust through letting water get inside the house. He the fireplace was okay to use for this season, but the cap should be replaced which the company could do with a custom made stainless steel cap at a cost of approximately $1200.00! He said he couldn't measure today due to weather conditions and said he could come back Saturday. I requested he call me whenever he was coming back. Have never received a call and would not pay that much for a chimney cap.

Original scheduled 3 weeks out, then called last week to move me up a week. Called when on the way, and arrived promptly. Took care with my home, no cleanup required by me after they left. Explained what they found, what actions were recommended and why. They were here for less than an hour start to finish and charged what was quoted ($375.00), a bit high. While I understand overhead, the equipment and expertise required to complete the job at a profit for the company should not come at such a high price; I will, however, consider calling them again, after I check around for like quality at a lower price.

Service was provided in a thorough and professional manner.

Chimney Care Company was the third company we had ot to look at our chimney. The first company quoted us $7000 in repairs, the second failed miserably and didn't even complete and inspection. A friend of ours recommended Chimney Care Company, so we gave them a call. They came out within a week and sent a representative who was incredibly professional and knowledgeable, leagues above anyone else we'd met with. He used the camera and showed us that thereally was no damage to the flue as the first company had suguessed, saving us $5000 right away. After reviewing the outside he made some suggestions of things we could do to help or problems and provided a much more reasonable quote to complete work. We will definitely be contacting Chimney Care Company in the spring to have the work completed. The service that was provided was to notch and is the kind of service that earns and keeps customers, I highly recommend this company!

The service provider was very courteous, knowledgeable, and professional. He adjusted our fee according to the work he actually needed to do.

Shane was great - arrive on time (early actually) and completed all work in a professional, polite and efficient manner. Customer Service was great - they called to confirm appt a few days before and Shane called ahead approximately 15-30 minutes. Would definitely use again!

With it being the busy season, I set up my appointment two months before they had an opening. There is no Angie's List discount even thought it is stated on Angie's site. I did receive a $10 senior discount, though. Shane arrived on time. He was very professional and gave advice for our chimney cap. He cleaned our gas logs, cleaned out the gas line since the pilot light was not staying lit and checked all aspects of our gas logs and gas connection. He rearranged the logs so they look and burn more efficient. We are very pleased with the service. We would use them in the future and recommend to family and friends.

Repairman was knowledgeable, friendly, and prompt. Would definitely use again. Thanks!

It went great. Dan called and gave us notice for when he was coming and it was within the window the company gave us. He was professional and made sure we knew about all the aspects of the fireplace and how to use it safely. He took great care to cover our carpets and keep our home clean. He was personable and knowledgeable.

The guys arrived on time to do the inspection and were very nice. During the inspection they found a major problem and told me that it would take them some time to come up with a plan for fixing it. They told me they'd get back to me in a "couple" days. When I hadn't heard from them in a week, I called to check in. They gave me a verbal quote for a small job ($400) and also a much larger one ($4200). They seemed to assume (I don't know why) that I wouldn't want the large job done. It was almost as though they were willing to do the quick and easy part of the work, but wanted no part of the more difficult job but didn't want to admit it. I asked them to write me up a plan and quote for the big job. They told me to not expect them to be able to do either of the jobs any time soon. I was fine with that because I wanted to get some more quotes. I had actually given up on them when I hadn't heard from them about either scheduling the small job or seen a quote on the large job in over a month. But I accidentally called them, meaning to call another company that I was working with on another quote. But as long as I had them on the phone I thought I'd try to figure out what had happened? First off the woman I spoke to told me, "I have a note in your file that you told me that you DIDN'T want a written quote on the big job." I told her I had never spoken to her about it, that I had talked directly to the inspector and told him I DID want a quote. She said, "You had to have talked to me. Otherwise, I wouldn't have this note in your file." Well, I didn't talk to her. I swear. Then she said, "We have you scheduled for the small job on November 18th." This was four days away, but no one had ever contacted me about being on the schedule. I wasn't available on that date, so I asked her, "How did I get on your schedule? No one called or spoke to me about that date?" She said, "Well, you obviously did talk to me because you're on the schedule and I have a note in my handwriting." I attempted to remind her that I had never spoken to her about either of this issues, but she continued to insist that she and I had spoken about both the written quote and the schedule for the small job. Honestly, this was some pretty infuriating customer service. My wife had spoken to no one in the company, and I know for sure that I had never spoken to this woman about either schedule or quote. There were no messages on my voicemail from the company. Frankly, I didn't appreciate being treated like I was a forgetful idiot in this exchange. I didn't appreciate the fact that if I hadn't called by accident, their guys would have shown up at my place to do work when I wasn't expecting them. And, finally, her dogged unwillingness to accept responsibility for something that she was clearly, clearly wrong about gave me a general sense that these were not the sort of people I wanted to work with. I asked her to take me off of her schedule. I'll just have the work done by one of the other companies I'm working with--they all seem to have their acts more together.

The service tech was very punctual. He called me when he was 30 minutes away. He was very friendly and very good with my dog who can be very nosey at times. He took special attention to keeping my house clean while performing the work by laying down several drop clothes. He provided several tips to maintaining a clean fire place.

I enjoyed working with Jeff, the man who came out to take a look at my fireplace. I also was grateful for the help that Pat gave us in the showroom. I got more information from this company than any other concerning the practicability of installing gas logs, the style of gas insert we would need and the cost of all of the work.