Carpet Depot Family Flooring Center is a family owned & operated business that prides itself on quality products and installation. We are unique in the market because our sales staff are not commission-based. Our goal is to find the best product for your project rather than the product that generates the most profit. Also, your installation is handled by certified flooring Installers which are employees of Carpet Depot. Award winning. Additional fax - (513) 583-0662.
Business highlights
Emergency Services Offered
Services we offer
Sales, installation and repair of flooring includes carpet, hardwood flooring, vinyl flooring, laminate flooring, & ceramic.
Description of Work: I had to put half down-payment at the time of scheduling, they cashed the check immediately and when I called 4 days after I had arrived to schedule the installation, and wanted to cancel it legitimate reasons, they said that the carpet was already cut into the room sizes requested (BUT carpet was not to be installed for another 40 days!!)Due to this, they refused to refund my money or allow me to cancel the job, even though I had never actually signed the contract. They said that the cancelled check was confirmation enough that I wanted the job completed.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0
$6,700
Response from Carpet Depot
unknown
Mary G.
07/2015
4.0
carpet installation
+ -1 more
unknown
Description of Work: I was trying to match an older piece of carpet. It did not match at all. However, I don't completely fault them for that, however, I do fault them for the grease marks their installers left on my old and new carpet from their shoes.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$500
Fred C.
06/2014
5.0
carpet cleaners, carpet installation
+ 0 more
unknown
Description of Work: Carpet replacement. |Great selection and service!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Scott D.
03/2013
5.0
carpet installation
+ -1 more
As expected.
Description of Work: Felt like we received best value......quality carpet, competitive price, timely service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,900
Rich B.
03/2012
5.0
carpet installation
+ -1 more
It went extremely well.
Description of Work: We hired them to re-stretch the carpeting in a home we had just bought. They were prompt, courteous and very professional. The job turned out great.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Elizabeth H.
10/2011
5.0
carpet cleaners, carpet installation
+ 0 more
n/a
Description of Work: Carpet cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$230
Don B.
03/2006
4.0
carpet installation
+ -1 more
They came 2 hours late and I had others things to do but, had to wait till they got there because I had paid them up front. When they got there they were very nice and said sorry about hundred times.
Description of Work: They came to my home to put new carpet and new padding in three bedrooms, of our house.
They have great workmanship. For the entire home being redone at the same time, they worked very well with our schedule and we had a minimum of disruption in our home. They helped me pick out the colors and types of flooring, and it worked out beautifully.
Description of Work: We had hardwood floors refinished, laminate floors & carpet installed, & vinyl floor in the kitchen. All work was performed at the same time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
DENISE A.
04/2005
5.0
carpet installation
+ -1 more
THERE WERE NO HIDDEN CHARGES FOR THE CARPET REMOVAL OR MOVING FURNITURE. CHRIS REALLY WORKED WITH ME ON THE SCHEDULE. CLEAN UP WAS EXCELLENT. WE LOVE THE NEW CARPETING.
Description of Work: REPLACED OLD CARPET AND PAD IN 3 ROOMS, A HALLWAY, AND STAIRCASE.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,200
ELIZABETH S.
02/2005
3.0
flooring contractor
+ -1 more
THE END RESULT WAS GREAT. THE HOMES LOOK BEAUTIFUL. THE WORKMEN WERE PLEASANT AND CONSCIENTIOUS. HOWEVER, WE HAD TO HAVE THEM BACK TO FINISH THE JOB WHEN THEY THOUGHT THEY HAD ALREADY COMPLETED THE PROJECT. MOST IMPORTANTLY, WHEN WE HAD A DISPUTE, CARPET DEPOT'S OWNER, MARK, THREATENED TO PUT A CONTRACTORS' LIEN ON OUR HOME. THE DISPUTE WAS RESOLVED AFTER A LITTLE PERSUASION TO COMPLETE THE JOB TO CUSTOMER SATISFACTION. WE'D HIRE THIS COMPANY AGAIN AS LONG AS WE DIDN'T HAVE TO DEAL WITH MARK.
Description of Work: PREPPING TWO HOMES READY FOR SALE. CARPETED ONE. CARPETED AND REPLACED HARDWOOD IN THE OTHER.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
2.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$5,500
Response from Carpet Depot
There are 2 sides to every story. We have had an A+ for 10 years with the BBB, Were an accredited company with the BBB and maintain an "A" with Angies list. Respectfully, Mark Jones owner
MADELYN S.
08/2004
5.0
carpet installation
+ -1 more
EXCELLENT. THEY WERE VERY HELPFUL DURING THE COLOR SELECTION PROCESS. THEY CALLED TO CONFIRM THE APPOINTMENT AND SHOWED UP WHEN THEY SAID THEY WOULD. EXTREMELY PROFESSIONAL. THE FINISHED PRODUCT IS EVERYTHING WE HOPED FOR. I WENT TO 7 DIFFERENT PLACES LOOKING FOR CARPET AND WAS MOST COMFORTABLE WITH CARPET DEPOT.
Description of Work: REMOVED OLD CARPET AND INSTALLED NEW CARPET IN HALL, STAIRWELL, OFFICE AND GREAT ROOM.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Carpet Cleaning,
Ceramic Tile,
Water & Smoke Damage
FAQ
Carpet Depot is currently rated 4.7 overall out of 5.
Monday: 10:00 AM - 7:00 PM
Tuesday: 10:00 AM - 7:00 PM
Wednesday: 10:00 AM - 7:00 PM
Thursday: 10:00 AM - 7:00 PM
Saturday: 10:00 AM - 5:00 PM
Carpet Depot accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Carpet Depot does not offer free project estimates.
No, Carpet Depot does not offer eco-friendly accreditations.
No, Carpet Depot does not offer a senior discount.
Yes, Carpet Depot offers emergency services.
No, Carpet Depot does not offer warranties.
Carpet Depot offers the following services: Sales, installation and repair of flooring includes carpet, hardwood flooring, vinyl flooring, laminate flooring, & ceramic.