Columbus Bath Design

The installers arrived on time and covered the carpeting with a large drop cloth. They also deposited all waste in a large container. They answered my questions during the change over and were very professional. There were no leaks at any time. They removed all existing plumbing and replaced it with new copper tubing and a moen valve that enables us to shutoff the water from the tub area. The moen valve works very well and looks fantastic. The new shower walls never need cleaning and is mildew free. The bench seat is constructed of 2x4 wood and can hold extreme weight if needed. The glass sliding doors are beautiful and there was a grab bar installed for us seniors. A separate hand held shower was installed. The company has a beautiful showroom and we were presented a temporary cost estimate at that time, and a second final estimate when Michelle came to our residence. Very pleased with the final installation.

They did a beautiful job. First they tore out some of the tile in the shower in order to access the plumbing and to get the old pan out. They replaced the valve and put in a new shower head. They put in the new pan and liner and doors. Everything was cleaned up well afterward, and it looked wonderful. They came back the next day to install the floor. They tore out the old linoleum, replaced the sub floor and laid the marble and grouted it. Again, it was a beautiful job. We love our new bath!

They did a great job. They promptly arrived at 9:00. It was a quick, clean demo! The install was done about 3:30 the same day. The 2 guys were very courteous and did not mind that we were curious. I was concerned about the sliding movement on the new glass doors after they left, I called and they came out and looked at it to make sure it was right. Very easy to clean and keep clean!

The woman in the office however called one day and wanted to set up a showing. I wasn't at home at the time and told the girl that it would be a bit before I could get home and that I'd call her back. When I called back they denied calling at all and the saleswoman that sold me the shower and the office assistant were both nasty and rude and I've never forgotten it. There's no call for that kind of treatment.

This was a truly professional job from beginning to end. From the time we first went to their showroom, the in-house estimate that Joey gave us, to the projuct completion everything was first rate. The work was precise, excellently done with no mess to the rest of our house. They covered all the carpet, worked very neatly, and cleaned up areas spotlessly. The finished project is beautiful!

I used them in a previous house so I was familiar with their work.

We like the tub pretty well. The materials that I picked out were not initially available, so they upgraded us to materials that were available. The installation continued to be pushed back, however, and they kept offering gifts and compensation for the delays which never came.

The project took longer than planned primarily because of some necessary changes that came up over the course of doing the work. They kept me informed throughout. They made certain that I was able to use necessary items, sinks, shower, toilet even though the project could not be completed as scheduled.

They did a good job. This took one day for each bathroom. They were very efficient and respectful of my time, they were punctual and always on time. I've had them come back out because some mildew got under the caulking. They came right out and fixed this without any hassles. I would hire them again.

All in all, it was fine. I was somewhat nervous about the problem the installer presented when he first arrived. He seemed to be talking me out of it. One word of caution-and I have read this in previous Angie's List comments-be sure you have everything in writing before the installation appointment. For example, the person who came to give me the first estimate said the installer would take my existing shower doors off, clean them and re-install. The installer said he never cleans shower doors, that it was the customer's job to do that. I did not have it in writing, but the installer went ahead and removed the old caulk with a razor blade and told me that he was trying not to scratch the chrome, but wouldn't guarantee that he could do so. He did a good job, but it did make me nervous and I was a little unsettled.

At first I thought I would just have tile that was loose replaced. But it was so old, I could not find matching size and color. So decided to cover it with a bathtub liner... Well not the tub itself, just the three walls above the tub. It looks fine, but the person who installed the faucet, a round one piece unit, put it on backward, because the red turns on the cold and the blue turns on the hot water. The first guest who used it thought it did not work. Now that I know the problem, I just warn everyone.

We contracted with Luxury Bath in late August/early Sept. 2008 for the job. They scheduled the work for Sept. 4 and 5- shower on the 4th and vanities on the 5th. They came on the 4th, worked all day, and completely removed our old 1970's shower and installed a new one by the end of the day, a professional, neat, well-done job. We made arrangements and prepared for them to return the next day in the morning, but they never showed up and never called, the most unprofessional thing a company like this could do. Finally, we called them, and they promised to come the following Wednesday, as they were "having trouble with the granite", but offered little apology for standing us up. The following week on Sept. 10, we again made arrangements for their return, and again, they just never appeared and never called! When we called them, they said they were working on it. Then on Sept. 22, they just appeared at our front door, no calls, no warning! We were home, so they did the vanities and completed the job. It was an amazing experience, we've never been treated to this kind of total non-communication by any company before. We heard nothing, until Sept. 22

They were excellent. From the sales all the way to completion of the installation was professional. We are very happy with them. We would use them again.

The product itself is beautiful. It is such a dramatic improvement from our old shower. My specific comments are: 1) the owners are very personable & attentive when they come out to show you your options & give you a quote 2) the product is beautiful & there are a lot more choices when compared to other service companies we got quotes from- plus there is a showroom 3) the installation was flawless except for a big crack in our wall (we have old plaster walls) that I'm sure happened when they were trying to break the old tub out (cast iron). I thought they might break the tile so I asked the owner & she said they would fix it if they did. Luckily, that didn't happen, but there was a crack in the wall and the installer told me it was there beforehand. Hmm. After signing on the dotted line, I changed my mind on the color of towel & shower curtain rods. (From white to silver). I left numerous numerous messages to get that fixed the week before they came out and actually talked to a person the day before. The day of installation, they arrived with the white instead of silver. I tried to get them to deliver the silver and was told they didn't have time. The installers wouldn't go and get it so I actually left the house, drove to the showroom and picked it up. I wasn't really happy about that since I had gone to such great lengths to make sure it was right in the first place. The only other thing I wasn't happy about is that since then I've had to make a couple of follow-up calls and don't get a response from the messages that I've left. The installers did a good job other than that though - they even moved the level of the showerhead for us since we are both tall & the original was too low. Summary: Beautiful product, don't deviate from what is written in the original paperwork, good installation but be sure to get in writing what they will fix if there is any collateral damage from removing your existing structures. Follow-up might be a challenge. They aren't bad, I just wish the service was as stellar as the product.

It was very good. They were here on time. They were very professional, and they did a good job.

I was very happy with the work performed. I have had them out before to re-caulk my bathrooms. This is an important part of the upkeep on my shower and bath systems. I thought I could save some money by doing the job myself. I tried removing the old caulk and no matter what tools I purchased to make the job "easier", I simply could not do the job. The man from Luxury bath does this for a living and he was worth every penny and then some. Both of my bathrooms look like brand new.

After their initial instillation, the work was not done correctly, (caulking was wrong), which they admitted. We then had a very hard time getting our point across to them, and when they came out to fix the problem(s), we asked them to fix the entire problem, but the worker was told to only fix a portion of it. We now have additional problems with the (poorly installed) caulking, but we are unable to fix it ourselves, as this voids the warranty. Further, we have not been able to get them to return to our house to fix this problem, after letting them know about it several months ago.

I felt like I was dealing with amateurs. I had to cancel appointments in order to be there when they could come. I have an older dog I take to the vet weekly and I couldn't make that appt due to them coming. When we set up the initial appt, we asked for help with a slow running drain which they said they could help with but when they got there they told us they wouldn't be able to perform this service, so we had to hire a sewer repair company to do this work when we were under the impression that Luxury could help us. They charged us for a white handle in the shower (that turns the water on) that we never received. This whole experience has just been an absolute nightmare.

They were responsive and did an excellent job.

Entire bathroom tub, toilet, sink, fixtures and flooring were removed. Clean up was great! New tub/wall surround was added; entire walls were stripped, primed and painted; tile flooring; new custom vanity with mirror cabinet added; new toilet; lighting fixture and towel/toilet bars installed. Original bathroom did not have up to date coded electrical outlet so Luxury helped to install for me. Thank you. Worked with Michelle for the 1/2 Bath as 2nd project. Experienced a few small problems which were quickly resolved. Thank you.

They were really good. Finished everything in one day.

Not well. Waited 2 months for work to be done while the tub/shower was unusable. A new employee was assigned to do the work and left unsupervised. He worked more slowly and left with the job unfinished (1-day job) He also made errors in installation and set off the smoke detector. Supervisors returned in the early evening and completed some work. Homeowner did the cleanup. Two appointments were made by the company to address remaining problems, but were not kept (without notification). Some damage to the chrome fixtures and an incorrect installation of the grab bar are not easily corrected. Someone else had to repair the caulk.

We were really well satisfied and they did a good job.

They do a very good job. They know their business and they are very quality conscience.

Days later, while at the old house, I called Michelle and told her how disappointed I was in LB because they had been so unresponsive. She got defensive, told me I could have someone else do the re-caulk, LB does it as a courtesy, and re-caulks are not her priority. (LB's guarantee?) However, she sent someone at 3:00 that same day. When he asked how I was going to pay, I wasn't prepared as I wasn't expecting to be scheduled immediately, and the checks were at the new house. I asked to drop a check in the mail, he said yes, and I mailed a check the next morning. Next afternoon I got a VM from Michelle accusing me of refusing to pay and threatening a lien on the house. Called her back and told her I NEVER said I wasn't going to pay, the check was mailed that morning. She claimed to have written documentation of my repeated scheduling and canceling appts, which is a total fabrication because it didn't happen. I am offended. Had planned to use LB for all the baths in my new home. No way!