Columbus Bath Design

Extremely well. From initial consultation to completion of the project, they were very helpful and professional. The quality of service and product was exceptional.

We enjoyed working with Michelle at Luxury bath very much. She was very good at giving suggestions and also very willing to work with us and be flexible with us completing some of the bathroom remodel ourselves. The workers who came out were always very polite and respectful and told us what they were doing. They even offered some help with items they weren't contracted to do. We did run into a scheduling issue and Michelle went above and beyond to solve the issue. In this day and age you very seldom run into a company as wonderful to work with as this. I highly recommend them.

Perfect and installation was done between Christmas and New Years, during a snow storm. The materials were just as ordered and last minute modifications were made to make getting in and out of the shower easier. Everyone was great to work with. We can't wait to remodel the other bathroom later this year.

They went above and beyond to meet our deadlines and our design needs. There work was great and our condo sold in 16 hours. Their finish work was awesome and there workers are outstanding.

My whole experience was very poor. The president of the company insisted her employee was telling the truth - this was done by making passive suggestions. I felt her attempt to show a persuasive rhetorical argument was disrespectful.

The bathtub and walls look great.? The installers were very professional and friendly.? Michelle is great to work with.

It was an excellent experience overall except for lack of information about cleaning and the need to renew the silicone every 2 years at a cost of $270. That was a surprise never mentioned.

I had Michelle in to do a quote in March to redo our main and master bathrooms. The fixtures and vanities of the small baths in our 30-year-old house were dated and showing wear. After enduring an unpleasant high-pressure quoting experience with a leading competitor, I found Michelle's approach much more professional. She itemized everything on the quote and gave me the option to pick and choose which things I wanted her to supply. For example, I could go with the vanity she recommended or, if I found one somewhere else that I liked better, I could buy it independently and have her crew install it. I really appreciated this manner of quoting, and having that flexibility was a major factor in my deciding to go with Luxury. I should also note that Michelle initially made excellent recommendations for fixtures and cabinetry, so after exploring other options, I ended up going with most of her suggestions and purchasing almost everything through her. With a hectic schedule and an orientation toward detail, it took me a while to explore options on all the elements for the redo. During this time, I visited the Luxury Bath showroom a number of times. Michelle and her assistant, Kim, were always happy to answer questions and discuss options. As my husband and I finalized decisions on the two full baths, we decided to have Luxury also do the half-bath in the basement, which was in need of updating as well. Michelle worked with us on the scheduling so that they did the master over two days in mid-September, then a bigger crew did the main bath and half bath over two days the following week. This allowed us to have one working bathroom during the renovations. Each member of the Luxury installation team who came to our home was pleasant to work with. They placed drop cloths around the work area and along all traffic paths. They worked in a very clean, efficient, and obviously careful manner. I was amazed to see how quickly they accomplished the tear-out phase for each bath and how there was no mess. I had painted the walls prior to the job and expected to do quite a bit of touchup afterwards, but very little was necessary. The installers were very accommodating to my preferences and requests. In one instance I expressed disappointment because I had determined the replacement light fixture I had purchased was about an inch too wide to fit the available space, so I needed to take it back and get a smaller one. They told me it would not be a problem - they could move the mounting box over a bit . They did, and the fixture fit nicely. All three of the bathrooms turned out beautifully, and we are enjoying the easy care and tile-like look of our Sierra Sand textured acrylic shower and tub surrounds, along with the other new fixtures. Even though our bathrooms are small and functional rather than big and spacious, our redo with Luxury Bath has given them an upscale look and feel that sparks happiness each time we walk in the rooms.

Very well. Installers were very professional and quick. Complete installation in one day. One minor 'tweak' was made 2 weeks later completely and no charge.

On time, considerate of home dropped area very well, cleaned up and professional. Good workmanship. Time allotted for job as described.

Arrived on date and time promised. Excellent workmanship. Extremely polite hard working and clean. Great at problem solving. They created a beautiful bathroom for us. We highly respect them and thought we got a wonderful value for the amount we spent.

We couldn't be happier with the worked performed by Luxury Bath. From the initial estimate through completion of the project the work was done professionally, on time and with great results. Michelle and Joey were extremely helpful with suggestions and recommendations that turned out better than expected. We have come to call our new bathroom the "nicest room in the house" thanks to the professionals at Luxury Bath. We have and will continue to recommend their services to our neighbors and friends.

I looked over several suppliers on Angie's List and was impressed with what I read about Luxury Bath. I stopped at the showroom and took a quick look at the display baths they had there. The heaviness of the wall systems was impressive so I decided to proceed with the project.. Michelle came to my apartment 2 days later with an array of samples and we wrote up the contract that day. She scheduled the installation for 2 weeks out. Matt (my installer) showed up on time at 9:00 AM on the day scheduled. His truck was well organized. Matt explained the whole process to me as he worked through it. I was still skeptical that it would be a solid wall like the showroom but Matt assured me it would tighten as it dried. We made a few changes as we proceeded (shower head placement. shelf placement etc) and Matt worked it through. At 7:00 PM he was done and he was right - the walls are solid, clean and bright. He also wiped down the entire bath floor and left the bathroom cleaner than he found it. Since we were going to refinish the tub he also left an additional tube of caulk to ensure that the finished tub would have matching caulk with the rest of the bath. If I was not so picky Matt probably would have been done at 4:00 I am very impressed and will use them for other projects.

She was nice when she came out for an estimate but never had a plumber call us back. She never called back either. Not very perfessional. :-(

So how it went overall was that it started out okay, but slowly became a bad experience. We scheduled a time for them to begin and they were late on the first day; which was not that big of a deal because they said that they got held up at another client. Within the first few days they tore out everything and started installing the new stuff. However the one thing that they failed to tell us was that they sub contracted out the shower sides and door, and the electrical for the new tub. Which I don't mind, but I would like to know this stuff up front so I can plan time for someone to be at the house. Then there was delays on the ordering of the materials so the completion of the job took a lot longer than anticipated. The next problem was that everyday the workers would leave a mess in my garage and kitchen that I would have to clean up after when I got home from work. They would leave tile dust all over my garage that I had to borrow a pressure washer to get out, and they would leave half empty pop cans all over the house. Plus they would leave a mess in the kitchen sink that I would have to clean up because this is where they would get their water. Another thing that they failed to tell us was that we needed to provide not only the tile, but the groat and coloring for the tile, so I had to run out and buy this stuff when the workers wondered where it was at. Finally, although it was not part of the original contract, they told us that they would hook up the new sinks and run the new electric for the two new lights. They ran the new electric, but they failed to hook up the new sinks. So when I tried to get a hold of them about doing the project, I would have even paid for it, I kept getting the run around. No return phone calls after being promised the return phone call. The end result was that I ended up figuring out myself; which involved a flood in my house because of a small leak in the pipes and the rerunning of new pipes for the drains. Then two months later after the bathroom was finally completed I finally get a call back from them about hooking up the sinks. Obviously communication and punctuality are not on their high priority list. We finally have our finished bathroom, but it was not worth the $10,000 we spent on just what they did.

This was totally A+! We received lots of attention before the project started, a total of 6 meetings including two visits with the team to pick out products. Everything was on time and on schedule with no disruption of our life during the two week construction and work process. It was the lowest of three bids we received and exceeded our expectation on quality. The project was totally turnkey including repainting, new baseboards where appropriate, no work was necessary by the owner or other contractors. The key with construction projects is the big three. Is it on time, within budget, and are you thrilled with the product. A+ on all three. The quality was so impressive and the craftsmanship was impeccable. I give my unqualified endorsement, now 2 weeks after completion I still marvel every day and how great it turned out!

They were great. We were satisfied with the whole thing.

Excellent showroom. Very helpful to understand options, products, and layout's the company has to offer. Michelle was extremely helpful and explained their system in detail and helped pick out the best option for our layout. An approximate quote was provided in the store very quickly and easily. When Michelle came to our house to provide the actual quote it was exactly the same as it was in the store. I Explained that we have only one bathroom in the house and since I would be taking off time from work it was important to have the work done in 1 day if possible. She assured me that it would not be a problem based on the size and scope of the project. On the installation day the contractors showed up on time and were very professional (Contractors work for Luxury bath and are not sub contractors). Since I live in a home built in the 1920's, when the tub was removed their was more work than was anticipated to tear out the old walls and prep/install the new plumbing. This was not a problem, additional manpower was sent to my house to compensate and the crew stayed until the job was complete (7:30pm) since they knew I would be unavailable the next day. Even though it took longer than anticipated and more materials were required the final price was exactly the same as the final quote provided. No additional charges were added. Michelle and the contractors were extremely helpful from start to finish. The company is very professional and is focused on quality and customer satisfaction. I have and will continue to recommend using this company to friends and family.

Michelle and Joey did an excellent job. We had some challenges but they were handled professionally and promptly. Thanks for a lovely bathroom.

Rob and Adam arrived in the prescribed time given. Job was scheduled for two days. The first day the shower was removed, replumbed and installed. The vanity top/sink and toilet were removed and new one installed in the powder room. The vanity top/sink was removed and the new one was installed in the main bath. On the second day they finished removing and installing the 3rd vanity top/sink in the master bedroom and toilet in the main bath. The shower doors were hung, the shelves in the shower were installed and caulking finished. Overall, we were very impressed with the professionalism, skill and friendliness of Michelle, and her team. Everything was cleaned up when they finished and the result was amazing. These areas were in desparate need of updating and now we have two new clean and sleek bathrooms we will enjoy for a long time. The best part is that it only took two days! The only thing left was decorating.

Overall, it was fine. There were some major glitches due to measurements being incorrect for one bathroom which was a problem. When they left, he told me to make a list of things and he did come back out to correct them.

Really well. We think we really were treated well by Joey, Michelle, and Keith the installer. Michelle worked with my wife to ensure that what we wanted was installed and took measurements. Keith worked really hard to install the shower and fittings. Everything was protected, and cleaned up when they left. explanations of cleaning and service, guarantees were second to none. I highly recommend this firm over an other out there for price as well.

They are very very professional and bent over backwards to accommodate us.

We bought a tub liner from Luxury Bath a few years ago and needed to have the tub liner recaulked - maintenance. They came out and did a great job in about an hour. Very nice and polite. Clean up was good.

It went great. I have them come out once a year. They do one bathroom at a time, they remove all the mold and staining. They take all the old grout out and put new grout in.