Integrity Windows & Doors serves the Greater Cleveland area from our one location in Lakewood, Ohio.We are a family owned and operated business. We offer windows and doors for every budget and every location in your home or business. All our windows and doors are manufactured right here in Ohio. Since Integrity is a locally owned business we are committed to buying locally whenever possible. We realize local businesses are the lifeblood of our community. When we keep our dollars in the city, every purchase contributes toward our schools, our culture and the well-being of our friends, families and neighbors.
Business highlights
20 years of trusted experience
Services we offer
Windows, Doors & Siding. Windows and Screen Repairs, Kitchen Cabinet and Glass Doors
On July 13,2013 We signed a contract to have 4 storm doors built and installed on my home in Brunswick. They were a bit costly, but seemed to be worth the expense. About 1 week later the company sent out someone to do the measurements for the doors. After the measurements were completed I received a call from the sales rep. He told me that the door jamb would have to be replaced and it would cost an additional $200.00. He also mentioned that if we wanted to replace the inside door that it would come with the door jamb, but that would cost $700.00. I decided to just have the door jamb replaced. The day came and they installed the doors and my wife gave them a check. A number of weeks later we received a call from the sales rep saying we had not paid the additional $200..00. Because we settled on a new price before the installation, I thought we had paid in full when my wife gave them the remainder of what was owed. They made us feel like we were trying not to pay them. We had not received an additonal invoice and let them know that. To make a long story short, we were not happy that they insinuated that we had not paid in full. They now have their money.
Description of Work: Installed 4 storm doors
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$2,255
Response from Integrity Windows, Doors & Siding
The post office is a great value at $.49 but maybe not perfect. I personally mailed the invoice and the bill was past 30 days due. I sold over $1,000,000 in windows and doors last year. I don't think I would in approximately hound a customer for $200. Regards, Cary J. Slabaugh, President
Lori S.
10/2013
5.0
replacement windows
+ -1 more
Very professional and thorough sales discussions and understood my needs as a property owner. Settled on mid-level windows that are durable and easy to use along with being energy efficient. They also ended up being the most cost-efficient solution out of 3 separate quotes. The installers were exceptional - communicated well and interacted with my tenants in a professional manner as some aremore elderly and required extra assistance with blinds, etc. Worked around the various hour restraints and still got the whole job done in 4 days. Had a number of comments as to their politeness. In addition, the windows look great and my neighbors are happy with the improved view too.
Description of Work: I purchased replacement windows for an 8 unit apartment building. They delivered Polaris windows and had them installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$17,500
Response from Integrity Windows, Doors & Siding
Big project are a lot of work on everyone's part but they are exciting to work on. It was a very big project and the installers stepped up to the occasion. Those big jobs don't always go so smooth but this one went pretty easy. Thank you for your nice comments and trusting us with the job!!! Thank you, Cary J. Slabaugh, President
Peter A E.
09/2013
5.0
doors
+ -1 more
Integrity was really easy to work with. I called the central office one day for an estimate and their customer interfacing guy called me back right away (like, within an hour or two). We set up a meeting time that worked. He was on time and easy to talk to. I showed him what we wanted done and after answering a few questions, he was able to guide me through a host of options. He set my expectations on lead time for the custom ordered doors. He wasn't pushy about getting the order, but made it clear what they could do. When the other two contractors I reached out to (neither on Angie's List coincidentally) dropped the ball on following through with estimates, I gave Integrity the order. When the doors came in, the installation was scheduled. The installer was there exactly as planned and did a great job of hanging the doors in older entrances that had some challenges (as older homes like mine tend to). The doors look and work beautifully! I'd say Integrity lived up to their name.
Description of Work: Replaced outdoor screen door and two porch screen doors.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Response from Integrity Windows, Doors & Siding
Unfortunately hear crazy stories about contractors all the time. Thank you for trusting us with your business! We are always happy to hear the stories of how we did on the job site. You are best feedback to make us better. Cary J. Slabaugh, President
DIANE M.
08/2013
5.0
replacement windows
+ -1 more
The quote amount was about $5500. I went with them because I felt like they knew their product and gave me good information. They were reasonable with price. They seemed professional with their process. I have not yet got the windows.
Description of Work: Integrity Windows & Doors gave me an estimate for new windows. I have ordered the windows from them.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Integrity Windows, Doors & Siding
Thank you for giving us a change to replace you windows. I'm sure everything will be completed to your satisfaction. Cary J. Slabaugh, Presdent
Maureen M.
07/2013
5.0
replacement windows
+ -1 more
The experience was great. My salesman, Gerry, was very knowledgeable and helpful as to exactly what I needed. Then my experience with the operations manager, Ronn, was truly outstanding. He went above and beyond. Because of my crazy work schedule, Ronn was kind enough to come out on a Sunday and do the measurements on the windows. Then Ronn came out with Kyle to do the installation and everything went very smoothly. Both men were very professional, covered all my flooring with tarps before starting the work, and were even careful of my plants outside under the windows. They did a great job, the new windows look wonderful! I am more than satisfied and would definitely use Integrity Windows again.
Description of Work: Measured and installed 8 replacement windows for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,800
Response from Integrity Windows, Doors & Siding
Thank you for the POH! Never get tired of seeing that smiley face on my Angie's Page. I very happy everything came out as planned. Cary J. Slabaugh, President
Steven G.
07/2013
5.0
locksmith
+ -1 more
Had to find parts the manufacturer is out of business. Found the parts and repaired the lock.
Description of Work: Fixed patio door lock
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Integrity Windows, Doors & Siding
We are not locksmiths but sometimes we can do whatever it takes to get the job completed. Thank you, Cary J. Slabaugh, President
Brad F.
07/2013
5.0
replacement windows
+ -1 more
I am updating my last review. The servicer did in fact respond to our inquiry quickly and is coming out Monday to give us a quote on a storm door. They were very friendly and professional on the phone. Originally do to my inexperience navigating this site I thought they were unresponsive. We are looking forward to a job well done and will update as soon as the work is done.
Description of Work: Responded to our inquiry
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Integrity Windows, Doors & Siding
It's all good! We got together to make it happen. Thank you, Cary J. Slabaugh, President
Kathleen M.
06/2013
5.0
replacement windows
+ -1 more
The workman they sent was really professional, worked hard, and called us to let us know he was coming each time. He was very good at what he did and was very knowledgeable about windows. We were actually considering replacing the whole window, glass and all, but he was able to fix the problem without a complete replacement.
Description of Work: They repaired some framing around a large front window that had been destroyed by ants.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Response from Integrity Windows, Doors & Siding
We normally do not do wood repairs but sometimes that is the only way to solve the problem. Thank you for finding us and taking the time to write a review. Thank you, Cary Slabaugh Integrity Windows & Doors
Vikki M.
05/2013
5.0
replacement windows
+ -1 more
The owner contacted me within 12 hours of my initial outreach and Mike came out that week. He was thoughtful, knowledgeable and helped us determine next steps. This is a great company to work with!
Description of Work: Wanted an estimate on some broken windows and windows that needed updating.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Integrity Windows, Doors & Siding
Repairs are not what we usually do but my service guy was available and it all work out for the best. Thank you for taking the time to write a review. Cary J. Slabaugh President Integrity Windows & Doors
JUDY W.
05/2013
5.0
replacement windows
+ -1 more
He came, had all the equipment, and was quite, and did his work and gave me an appropriate bill. I would call this company again.
Description of Work: Very nice, trusting, very professional young man. He did a great job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Response from Integrity Windows, Doors & Siding
It's all about having the right tools!!! I think my service guy has an obsession with the latest gadgets. Thank you for taking the time and writing a review. We read them all! Thank you, Cary J. Slabaugh, President
Paul G.
04/2013
5.0
doors
+ -1 more
Mike was very professional, knowledgeable and worked in a timely fashion. The repair is complete and the door is in perfect working condition. He took the time to explain a lot about the door and it's function and went so far as to write a note for the new homeowners as well. I would definitely recommend Integrity to my friends and family! Thank you.
Description of Work: Our back sliding door (storm door) was sagging and wouldn't stay in the track. Mike took off the entire surrounding trim, made the necessary repairs for it to function properly and replaced the doors with the new trim.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$247.5
Response from Integrity Windows, Doors & Siding
Patio door can be tricky. My service guy has been doing this for a long time and has seen it all. Thank you for finding us and taking the time to write the nice comments! Thank you, Cary J. Slabaugh, President
Christy M.
04/2013
5.0
doors
+ -1 more
They were prompt and courteous and the door was of superior quality. Our installer was great and the door looks amazing. A few weeks ago we called the company because some weatherstrip on the bottom of the door was coming off. They came out within a few days and fixed it, no charge. Integrity is a great company and we are planning on having them replace all of our doors in the future.
Description of Work: They replaced an exterior door that we have in our basement.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,289
Kandi T.
04/2013
5.0
replacement windows
+ -1 more
I have used Integrity Windows in the past. They have installed a door and several windows about 2 years ago. I called Cary to get an estimate on another door and two windows in my kitchen. The same day I called, Cary came out to my home and administered measurements. He helped me to pick out door (back door off the kitchen), asked me questions so that I can make the best selection for my situation, and emailed me the total estimates. I decided on having the two kitchen windows installed only at this time. Cary immediately placed the order, gave me an expected time the windows would be ready for installation. Once the windows were received, the worker (Ron) called to set up an appointment with me. He was very polite and professional and worked within my schedule. Ron arrived to my house on time and immediately began to work. He cleaned the new windows, swept up after himself, and disposed the old windows. He was quick, friendly, and professional the entire time. He answered my questions, thanked me for my business and left just as quickly as he came.
Description of Work: I have a older home (1940). The kitchen windows needed replacing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$610
Response from Integrity Windows, Doors & Siding
Repeat and referral business is my life blood. Thank you for your nice comments. I look forward to working with you on phase III :) Thank you, Cary J. Slabaugh, President
MARY G.
04/2013
5.0
replacement windows
+ -1 more
I would say their price was average. They came out and gave me an estimate as I had requested. They spent some time talking to me and they brought out a window and went over it in detail with me. They were friendly and professional.
Description of Work: Integrity Doors and Windows came out and gave me an estimate for windows.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Integrity Windows, Doors & Siding
Thank you for taking the time to post your comments. Hopefully we will earn your business! Thank you, Cary J. Slabaugh, President
Robert F.
04/2013
5.0
doors
+ -1 more
Thr installer, Ron, arrived in a timely fashion. He was very professional with a good sense of humor. Removal was done quickly; installation took a while longer due to the scope of the work as a result of the original door being non standard. Ron managed to do a great job that also looks very good. The door itself is easy to use, draft free, and solid. I recommend Integrity Window & Door based upon it's professinal approach from quoting to accommodating a narrow window for installation and the actual installation.
Description of Work: Integrity replaced and existing patio door. Scope of work included removing old patio door, trimming out opening (old door was non-standard size), installing new door, trimming out both exterior and interior to match. Removed from premises all old pieces and parts.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Cheryl O.
04/2013
5.0
doors
+ -1 more
Mike cam and fixed it he same I called to ask if they handled door repairs.. Excellent service!!!!
Description of Work: My Anderson sliding glass door was stuck.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Response from Integrity Windows, Doors & Siding
Thank you for your nice comments and noticing our "excellent service :) We try to do our best on the little jobs too! Thank you, Cary J. Slabaugh, President
Mabel O.
03/2013
5.0
replacement windows
+ -1 more
The company was very prompt in getting the technician to come and assess the work. The technician accepted to do the work around our schedule. The highly professional, efficient and personable technician did a great job. We are very pleased. with the job.
Description of Work: Repair of seal failure in one of our windows. The repair was necessary to prevent accumulation of water from rain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$83
Response from Integrity Windows, Doors & Siding
It's all about the service these days! Thank you for your nice comments. Thank you, Cary J. Slabaugh, President
JONATHAN S.
03/2013
5.0
replacement windows, doors
+ 0 more
I can't say enough good things about Cary and his team. When I began my journey (yes, a journey!) to buy windows, I could not believe the stories I was told about what I needed and pricing games I was fed. It took the help of Angie's List to find Integrity, and boy was I glad! I knew from the moment I talked with Cary that he was the answer. He offered GREAT QUALITY windows INSTALLED RIGHT and sold at a FAIR PRICE! He never tried to sell me more than I needed and wanted for my home. As a matter of fact, buying from Integrity was not like buying from a salesperson, but a trusted friend. Need I say more!! But wait, INTEGRITY is not just the name of the company, but what you get when you purchase from this company! NO tricks, gimmicks or up-selling. Cary and his crew were outstanding through the entire buying process, from ordering to installation (scheduling and the actual installation) to working with me on the financing. I waited a couple of months before giving this review because I wanted to comment on the windows after a few months of Cleveland cold - well, they delivered! No more drafts from my windows or what I always called radiating cold come from the glass. When it is time to purchase the rest of the windows for my home, I will no doubt give Integrity the call. THANKS CARY!
Description of Work: 9 replacement windows + a patio door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Response from Integrity Windows, Doors & Siding
The more someone does their homework and talks to lots of window companies...the more they appreciate how we are trying to be different in this crazy carnival like industry. It's not that hard to be fair and honest! Thank you, Cary J. Slabaugh, President
Matt K.
02/2013
5.0
replacement windows
+ -1 more
Integrity came out and gave me a free estimate with no time frame (Quick overview or stay and answer questions as long as I needed). Tim was exceptional and knew his business incredibly well with no sales tactics. We went over each window and what I wanted. Tim helped me decide what options to get on my windows such as color or style. The funny part about this company is....are you ready for it?....they were honest and helped me chose quality windows that I love for a cheaper price. Every other window company tried to up-sell or over-charge. I was amazed. Tim even said lets use the cheaper line (Thermalweld) of windows for the back of the house because they are the same quality of the higher priced Ultraweld series windows and it will save you some money. I was skeptical but a call to the Polaris factory revealed that there was no difference in the Thermalweld and Ultraweld windows except that the Ultraweld windows had more options. So in essence, Integrity had INTEGRITY! When time came to make the plunge and purchase, it was an easy decision. I called them up and Tim came back out to my home to sign the contract for work. A few weeks later, windows were ready. Ronn and his crew of two were polite, on time, fast and clean! Ronn even went as far as to help me with trim options to make the windows perfect! The job was done in one day and not a piece of trash was left behind. Ronn took his time making sure every inch was sealed correctly. Thank you Ronn and your crew! Finally, Cary (owner) and I spoke a few times on the phone and he is so nice and always had an answer or helped me in whatever way he could. I cannot speak high enough about this company. Every other window company left a bad taste in my mouth but thank goodness one of my friends recommended Integrity. Thank you Cary and your crew for exceeding every possible expectation of mine! If A+'s were possible I would give them to you.
Description of Work: Removed 5 old windows and installed 5 new windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Response from Integrity Windows, Doors & Siding
Thank you for taking LOTS of your time to write your thoughtful comments. It has taken me 10yrs to collect the fine folks that work for me and make this all happen. The final piece to this well oiled machine is when customers tell everyone the good new via Angie's :) Thank you, Cary J. Slabaugh, President
DIANE S.
01/2013
5.0
replacement windows
+ -1 more
The work was completed very well and efficiently.
Description of Work: The window was replaced in the bathroom
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$94
Response from Integrity Windows, Doors & Siding
It was only a little service call but sometimes those little jobs lead to bigger things. Thank you for taking the time to post! Regards, Cary J. Slabaugh President Integrity Window & Door
Megan B.
12/2012
5.0
replacement windows
+ -1 more
The installers were great - very friendly, professional. Cleaned up everything afterwards. Windows look very good.
Description of Work: They installed 3 windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Response from Integrity Windows, Doors & Siding
Thank you for taking the time to post the nice comments. I will pass it along to my installers. Regards, Cary J. Slabaugh President Integrity Window & Door
Susanne A.
12/2012
5.0
replacement windows
+ -1 more
The service was excellent. They cleaned up both inside and outside and even removed the stickers and washed the windows. I was extremely happy from start to finish. The name truly reflects their product and service. "Integrity"
Description of Work: They installed 8 vinyl windows with full screens. They offered the best product at the best price. No high pressure sales.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,800
Response from Integrity Windows, Doors & Siding
You had other companies out and did your homework before I arrived...that always makes my job that much easier. Thank you!!! There never needs to be high pressure when your providing a service. Regards, Cary J. Slabaugh President Integrity Window & Door
Mark W.
12/2012
5.0
replacement windows
+ -1 more
The first phone all to set up the appointment was easy and very accommodating to our schedules. The process of picking out the windows was easy and not overwhelming. The staff that did the installation were very courteous and always cleaned up at the end of the day.
Description of Work: Wonderful staff to work with; professional and courteous.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Response from Integrity Windows, Doors & Siding
The job was a little tricky and took a few trips back to the house to get it all completed. Thank you for your nice comments and being patient with us till we got it right. Thank you, Cary J. Slabaugh, President
Laura R.
11/2012
5.0
replacement windows
+ -1 more
Mike did a great job, from the first visit for a quote to the end. He explained what needed replaced on our windows, and when I told him I had ordered parts directly from the window company before, he recommended I do that as the manufacturer parts are better. We had a basement window that was single pane glass which he also replaced with a slider window which I had previously purchased. The window came out really nice - what an improvement. They explained where they were caulking, and when he realized he needed aluminum to create an outside sill, he came back. It looks like new. This wasn't an easy window by the way - there was a significant mortar build up that had to be removed. We will likely use them again to replace additional jambs, and would have them quote if we were doing more window replacements as well.
Description of Work: Integrity replaced jamb liners in three windows and replaced a basement window.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Integrity Windows, Doors & Siding
Mike is a great Service Tech. He has been doing service for a long time and know his stuff. Thank you for noticing and taking the time to post your comments. Regards, Cary J. Slabaugh, President
Michael W.
10/2012
5.0
replacement windows, doors
+ 0 more
This is a great company! The owner, Cary Slabaugh, was very professional. He arrived on time for the estimate and we talked about each phase of the job. He gave me many choices from quality product lines, and had an estimate that was fast and fair. I feel by far the most important consideration when having work done is getting experienced craftsmen. They measured all the areas carefully and then they did a wonderful job later on all the installation work. Cary even brought in a specialist to do tricky glass replacement on windows that were just being repaired. They did an excellent clean up when they left and assured me they would return if there were any problems. The original estimate was exactly what I paid upon completion. I highly recommend this locally owned company that does a professional job with installers that have been in the trades many years. There was no "learning on the job" that often happens with big companies using unknown subcontractors!
Description of Work: Replacement windows on a porch, hallway and garage. New rear entry door with a new storm door. New front storm door. Repair of some existing windows - including new sealed glass and repair of the crank out openers. Fitting the new windows on the porch required a custom design that preserved the desired original appearance with energy efficient products.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,400
Response from Integrity Windows, Doors & Siding
Some people call them old but I like your term "experienced craftsmen" They may not be able to install 35 windows in one day, but I think that's ok. I have cherry picked some "seasoned" gentleman to run my crews, When Ronn shows up he don't act likes it's his fist rodeo! Thanks for noticing these "experienced craftsmen" are GOOD! :) Cary J. Slabaugh President Integrity Window & Door
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*Contact business to see additional licenses.
Service Categories
Windows,
Doors,
Glass Block,
Egress Windows
FAQ
Integrity Windows, Doors & Siding is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Integrity Windows, Doors & Siding accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Integrity Windows, Doors & Siding does not offer free project estimates.