Integrity Windows, Doors & Siding

He started the job but won't come back to finished and repair the molding on my sliding door. He won't back his work and we don't know what else to do other than to right a review.

I hired Integrity Windows to replace 40 double-hung windows in a century-old apartment building. Their estimate was the best price I received. The windows and the crew arrived on the date promised. They were very efficient (40 windows in 1.5 days) and courteous to my tenants, who are very happy with the windows. I'm also pleased with the high quality of the work: the trim work, caulking, and cleanup afterwards. Thank you Tim and company for a great job!!!

I needed a storm door for the front of my house and thought it would be a pretty easy process to install - so I planned on just going to Home Depot and having them do it...after they measured they found it was 'too technical' of an install for their skill level. I got in touch with Integrity and they did a great job at giving me an explanation of why the install would be difficult and what they could do. Because of some of the decorative molding around the front door, there would need to be a little bit of customization for the door itself. The owner worked with me each step of the way and set up the measurements, ordered the custom door and install. Jim, who came to do the install, was very nice and was done in about 2 hours - even though it was really cold/snowing outside. From first contact to install was only about 4 weeks which is exactly what the owner said it would be. I appreciate Integrity for their help in the door install and will look to them for future door/window needs.

I had a hinged front door and a sliding patio door replaced at my home this past December. The front door installation took place with relatively few issues. The sliding patio door has been a nightmare the entire time due to Integrity's inability to install a functional product. The first door was shipped to them badly damaged, and they installed it on the rear of my house temporarily (see pictures) because they only realized the damage after they did a rough tear-out of my old door and could not re-install it. During this time, the wood frame of the door which is normally encased with metal was left exposed to the weather for about two weeks during December in Ohio (again, see photo). They returned to re-install a second patio door a few weeks later (mid-December), and by mid-May, both panels of the door had bowed to the point that it would no longer close (additional photo). Their third attempt to install the door failed today when they returned to my home and 'discovered' that the manufacturer had sent them two interior panels, rather than one interior and one exterior panel. They re-installed only the interior panel, told me it would be fine and then left. (The door was still under warranty, so the replacement panels would have been of no cost to them either, other than the time needed to install.) I realized that unexpected issues can arise with work like this, but there is literally nothing I want from this company at this point since they could not do the job correctly given three different opportunities over several months. Wildly disappointing. I am actively telling folks to avoid this company if at all possible. I'm also guessing this review will prompt some contradictory denial from Integrity, but I've tried to restrict this review to verifiable, documented facts.

They are here immediately within the next day to cake of the issue right away. The owner came and inspected the work to make sure that everything is done correctly and they cleaned up after themselves. They worked with my insurance company.

Integrity did a great job. No complaints.

Very well. The salesman, the person who measured and the installer, were all very professional.

Installer was very courteous and professional, Door looks great

They talked about the quality of their products and provided excellent information. We decided that we didn't need to replace the storm doors at this time, but we would be happy to contact this provider for future needs.

I hired Integrity to replace an ancient, broken window in my garage with a tempered, obscured glass window for increased security. I chose Integrity over a competing vendor because they took the time to actually send someone out to do the estimate in person, rather than relying solely on photographs. In addition, the pricing was very competitive for the tempered glass. The new window was installed flawlessly and integrated perfectly with the existing frame and siding -- I could not have been happier. The email and phone interactions prior to the installation were also very positive and better than I've had with other contractors.

On Ash Wednesday my back storm door blew open 3 times from horrible wind. It broke the door mechanism and pulled it out of balance on the frame. I was told I needed a new door. I searched AL and since I live in Lakewood I went there first. I had done some research. I was immediately impressed with the knowledge, suggestions, and information I was given. I decided I needed to look no further! I ordered a green door with a slide in the glass and had a dead bolt put on it. I had to wait 3 weeks but the door was worth the wait. It is solid, well constructed. The man who installed it was here 3 hours getting it just right. My USAA insurance paid for part of it because of wind damage! The installer was on time and helpful. I would give this company an A+ and would definitely recommend them. I liked choosing a local company in my city also. Keep up the good work! A Very Satisfied Customer

Late November, someone broke into my house and came through the back entry door breaking the door and parts of the threshold. That night I called Cary and left a voicemail message regarding needing his service. He called me back the next day (morning). I used this company to replace my windows and my side door and experienced outstanding service. Cary remembered me and made sure that I was ok after the incident (burglary). He worked with my insurance company on the estimate and was quick to offer any other assistance. The staff that assessed the door made sure that the broken door was secure until the new one arrived. About 2 weeks later, the new door arrived and it was installed. The installer was detailed oriented and ensured that I felt comfortable with the completed work. The staff was prompt, knowledgeable, friendly, and cleaned up afterwards. I highly recommend this company and referred them to my relatives in the past that also had the same exemplary customer service experience that I had.

It was excellent. They provided fantastic service. They were excellent. My wife said the installers were fantastic.

We chose them based on Angies List ratings and location. They came over and gave an estimate which seemed fair. The guy who came to measure the windows was having problems measuring our old metal casement windows because they had internal storms/screens with frames covering the windows. I suggested that he measure from outside or remove the frames (we had already signed contract) but he said he had it. Turns out his measurements were inaccurate and when the windows arrived there were large (over an inch) gaps. The installer said windows should have been a little larger. Installation seemed to go ok but the installers did not show us how to operate the sliding windows or how to remove them for cleaning. Installers left smears, sticker residue, and smudges all over the glass and when I tried to take them out for cleaning a few days later they would not come out. Installers came back and they started shaving off part of the window on the bottom when they suddenly discovered that the sliding windows have wheels on the bottom that are adjustable. Made me think they have never done this before! There also did not appear to be any supervision of the job, which I would have expected since the installers may not be very experienced (based on wheel issue). They cleaned the windows and left, and windows seem to be ok but we will find out when the weather gets cold. Email communication with owner was fine (he offered to bring everybody over to discuss the mismeasurement issue but it was only a couple of inches so I declined, I just wanted to know how to take them out). However the installers came early the first time without calling and also showed up unexpectedly to make repairs without calling, which isn't very professional. We need to replace downstairs windows but we will use somebody else next time.

Very well. The crew was very professional, and you can tell they are very skilled, and the quality of the windows is very good. We have hired them for doors, and we will be hiring them for our second house for windows and siding.

Great! Helped us order the most cost-effective solutions, was ready for installation earlier than expected, installation went quickly and smoothly.

They performed exactly as was described to me. Ordered doors came in on time, were installed on time, and the installers were very competent and professional. They cleaned up thoroughly, and hauled all of the debris away. A beautiful installation.

This is the third time we have used Integrity Windows within the past three years. All of our experiences have been great. The crews have all been very professional, knowledgable and on time. They have always worked diligently on the installations and and have always done a great job in cleaning up before they leave. Carey, the owner, has always been very responsive and follows up on any issues which might arise. The windows look great and we are looking forward to the energy savings this winter. I would highly recommend this company and will definitely use them again in the future.

We went with Integrity Windows & Doors, in large part, because of positive reviews on Angie’s List, plus they’re local and the salesman (Tim) seemed knowledgeable and came out right away. On April 29th we ordered the doors and gave them a $750 deposit. He told us it takes 6 to 8 weeks for them to come in. At 8 weeks I called them after no contact from them. He told me they wanted to come out July 1st but he had to call Tim the salesman to confirm something and would call me back. I never heard back from him. I called back inquiring about the July 1st appt. He said, no they weren’t coming after all -- how about July 8th (bright & early was the time I was given). So, by 9:30am on July 8th when no one showed up and I received no phone call, I called them. He said he had no idea what was going on and would call me right back. Half an hour later, I called Tim (our salesman) directly to see what was going on. He said he would find out and call me back. Apparently the installer’s truck was broken down on the side of the road and could someone call us back that evening to reschedule. At this point, we were very skeptical and unhappy and the owner called us back and asked if we wanted our deposit refunded. We said no, we just want the doors we ordered 10 weeks ago installed. We then rescheduled for the following Wednesday, July 15th. The installers showed up around 8:15am and proceeded to install the doors. I noticed one of the new doors leaning against the house prior to install and realized they were not the correct handles. We ordered satin nickel door handles and they sent the doors with white plastic handles. After 11 weeks, they didn’t even bother to make sure the order was correct. I called again and spoke with Tim, who said they would have to put in another order and it would take an additional 2 to 3 weeks for those and they would come back and switch them out. They said I should call back July 29th to follow up. I held back $260 from the total amount due until we get the correct handles. That evening when we tried closing the blinds, we found they did not tilt up or down entirely to close. They make it about 70% and stop. So, there’s no way to close them completely for privacy. I called back the next morning to ask if this was normal and he said no, they should close to about 95% and said they would put in a service call to the manufacturer (and he would add that to the door handle request). I have no idea who we’re even dealing with now (Integrity or Polaris). I called back on July 30 following up on the door handles and spoke with Dan. He said they were waiting on the mini-blinds to come in and would service the blinds and install the correct door handles at the same time. Polaris would call me directly, but if I don’t hear anything in another week (now we’re at 3-1/2 months) to give them a call back. I feel once they had the order and deposit, they could care less 1) when they came out to install them; 2) if the order was correct 3) if the doors worked properly 4) if we were satisfied. I think he charged us more than normal (based on comparisons of work done on Angie’s List), but I thought we would be getting a quality door and service. I would never recommend this company and I’m sorry I went with them. As of now, we have the doors installed with the wrong handles and tilt blinds that do not close fully for any privacy... I regret not getting our deposit back on July 1st. The quote on their sales literature is “The bitterness of poor quality remains long after the sweetness of a good price is remembered” -- I feel we received poor quality and a very high price.

After getting three estimates we went with Integrity. From dealing with Tim the salesman To Jim and Jessy the installers could not have asked for a better experience. The door looks great and the glass sidelights light up our hallway.

I love them. They are phenomenal. I even recommended them to my aunt recently. They came and put windows throughout her whole house. She raved about them as well. I’m going to use them probably next season.

Tim was great and Cary was very responsive when the manufacturer delivered the wrong windows. The installers were great guys and I'm looking forward to using them again in the near future.

We ordered three storm doors and two were delivered as ordered. The third door was a different model than what was ordered and had to be re-ordered. They installed the two storm doors quickly and made sure that the fit was just right--not necessarily easy to do on a house almost 100 years old. The re-ordered door came within a week and was installed quickly also. It greatly improved the appearance and function of our front entry. I would purchase doors through them again.

The salesman, Tim, was assigned to come to my home to provide a quote. He was on time based on the expectations he set. When he arrived I took him up to my bathroom to advise the work requested. The first two things out of his mouth were, (1) we typically have a 3 window minimum, and (2) this is too small of a job that would not be worth our time. After the 2nd time he repeated himself about the 3 window minimum, I told him "Well I only need one window." That was when my partner just walked away since this guy clearly was wasting our time. After the 3rd time of advising the job was too small, I finally said, "That's fine, I can find someone that has the availability." It was not until I stated that and he also confirmed how I found this company that he started offering solutions on how they could help me. I was at the point where I was about to politely ask him to leave my home due to his bed side manners. He immediately started off with what they CAN NOT do, rather than offering solutions. Seeing as my initial inquiry on the quote was very specific to my needs, why did this company even send someone out to my home? I would have appreciated the integrity upfront rather than interrupting my day off. Even if this company would have provided a referral to someone else due to the small scope of work I would have still remembered them for future work based on their honestly and willingness to assist me with what I need done. As a result I was left with a quote to replace my one existing window, but was told my ideal scope of what I want completed could not be fulfilled due to the small scope of work that would be needed.

Ron installed door and then we moved forward with purchase & installation of windows. All went very well.