Mr. Rooter Plumbing of Cleveland

Excellent.

Great experience

It went awesome!

Great. Worked quickly.

Quick, friendly

Went great

THEY DID COME OUT RIGHT AWAY, BUT THEY HAD TROUBLE FINDING MY CLEAN OUT CAP. THEY GAVE ME A $1200 BILL FOR REMOVING TREE ROOTS AND REPLACING A COUPLE OF PARTS. THEY SAID THEY WOULD WAIVE THE $1200 IF WE LET THEM DO THE WHOLE JOB WHICH WOULD COST $7500. I REQUESTED AN INVOICE AND COPY OF THEIR PROPOSAL AND THEY HAVE NOT PROVIDED ANY INFORMATION IN WRITING. I HAD TO ASK FOR A COPY OF THE RECEIPT OF WORK THEY'VE ALREADY DONE, AND THEY DID FAX THAT, BUT THE PROBLEM ISN'T RESOLVED. I WOULD NOT USE THEM AGAIN. I FEEL LIKE I HAVE BEEN OVERCHARGED AND TAKEN ADVANTAGE OF. THEY WEREN'T UP FRONT IN PROVIDING ME INFORMATION, I HAD TO ASK FOR ANY INFO. THEY COULD HAVE DONE BETTER BY WHAT THEY DID.

THEY SUGGESTED TO EXCAVATE THE PIPES AND IT IS GOING TO BE VERY EXPENSIVE.

DEFINITELY A FIRST CLASS OPERATION. THEY CALL BEFORE THEY COME. MARK AND DERRICK WERE EXCELLENT. WORKED HARD WHILE THEY WERE HERE. CAME BACK AT NO CHARGE.

QUALITY WORK, ALWAYS THERE WHEN THEY SAY THEY'LL BE THERE. THE DEPENDABILITY IS VERY MUCH APPRECIATED.

THEY ARE UNDERSTAFFED FOR THE WORK THEY HAVE TO DO. THEY SENT SOMEONE THAT WAS NOT VERY EXPERIENCED TO DO OUR WORK. THEY CAME AT NIGHT ON A FRIDAY TO DO THE WORK AND IT WAS A HUGE HELP. THEY HAD TO COME BACK THE NEXT NIGHT TO REDO THE GAS LINE BECAUSE THERE WAS A LEAK. THEY HAD TO COME BACK AGAIN BECAUSE WE DISCOVERED THE BACK OF THE WATER TANK WAS DENTED IN. I MADE THEM REPLACE IT, BUT IT TOOK A WEEK BEFORE THEY COULD COME BACK BECAUSE THEY DIDN'T HAVE ONE IN. IT TOOK THREE TRIPS THAT DAY BACK AND FORTH BEFORE THEY GOT THE RIGHT WATER TANK THAT WAS NOT DENTED.

THEY KEPT ME INFORMED ON WHAT WAS HAPPENING AND WHAT PROBLEMS THEY WERE RUNNING INTO. THEY EXPLAINED THINGS AS THEY WENT ALONG.

THEY WERE AN HOUR LATE AND THEIR ESTIMATE WAS VERY HIGH ($249.00) SO WE DID NOT HIRE THEM. THEY SAID IT WAS A SET PRICE FOR THAT JOB REGARDLESS OF THE CIRCUMSTANCES (THE OLD ONE WAS HALF-WAY OFF AND WE HAD ALL THE PARTS). IT WOULD HAVE BEEN LABOR ONLY.

A CALL TO THE AREA OFFICE MANAGER RESULTED IN THE MANAGER HANGING UP ON US AND THREATENING A LAW SUIT.

DO NOT SHOW UP FOR APPOINTMENTS AND DO NOT CALL BACK. SEVERAL HOURS LATE WITHOUT CALLING. PLUMBERS ARE UNSCRUPULOUS. OVER A PERIOD OF SEVERAL MONTHS THE WORK WAS NOT COMPLETED. POORLY REPLACE GALVANIZED PLUMBING WITH COPPER - WOULD NOT COME BACK TO HOME TO REPAIR PROBLEMS.

CAME OUT QUICKLY TO FIX UNEXPECTED PROBLEM DURING BASEMENT WATERPROOFING JOB. THEY DID A GREAT JOB BUT THOUGHT IT WAS A BIG PRICE. LUCKY FOR ME, THE BASEMENT COMPANY PAID THE BILL.

HE DID A WONDERFUL JOB OF GETTING RID OF ALL THE ROOTS.

TRIED TO CHARGE FOR SERVICES NOT RENDERED. TOOK A LONG TIME IN RESOLVING A PRICING ISSUE.

THEY WERE VERY QUICK AND DID A GOOD JOB. MIKE HALLIGAN IS GREAT!

I THINK PLUMBING IN GENERAL IS A LITTLE PRICEY FOR MY TASTE. I WAS A LITTLE DISAPPOINTED THAT THE WORK WASN''T DONE RIGHT THE FIRST TIME. BUT IN THE END, THE JOB WAS COMPLETED TO MY SATISFACTION.

THEY WERE VERY QUICK, WERE THERE WHEN THEY SAID THEY WOULD BE. THEY WERE REALLY GOOD. I WAS PLEASED.

THERE WAS NO EXTRA CHARGE FOR WEEKENDS.

ONE OF THE WORST CONTRACTING EXPERIENCES OF MY LIFE! THEY CREATED WORSE POTENTIAL PROBLEMS THAN THEY FIXED, ACCORDING TO THE CITY INSPECTOR AND A SECOND PLUMBER WHO HAD TO FINISH THEIR JOB. PARTIAL PROBLEMS THEY LEFT ME: OPEN SEWER IN BASEMENT, RUNNING BLACKWATER DOWN STACK PIPE, JOINING PLASTIC TO IRON STACKPIPE, AND LEAVING THE FILTHY OLD SECTION OF CRACKED PIPE LAYING IN THE BASEMENT! THEY DID NOT PULL A PERMIT. THEY WOULD NOT COME WHEN THEY SAID AND EXPECTED MY TENANTS TO WAIT HOURS FOR THEM, AND THEN MADE UP STORIES LIKE THE TUB WAS ON TOP OF THE SINK SO THEY COULD NOT CONNECT IT??! IT WAS A WALL LAVATORY. THE TUB WAS SET IN PLACE...THE WHOLE THING WAS A CIRCUS, AND I WAS SPEAKING SO OFTEN TO QUINN, THE OWNER THAT IT WAS A CIRCUS. IN THE END I GOT A PARTIAL REFUND BUT NO SATISFACTION, REALLY. NEITHER SIDE WAS REALLY HAPPY.

THIS WAS AN EMERGENCY. THEY CAME OUT ON A WEEKEND.

COULDN'T MEET THE TIME THEY ADVERTISED. DID NOT COMPLETE WORK AND A SUBSEQUENT PLUMBER DISAGREED WITH WHAT HE DID.