Mr. Rooter Plumbing of Cleveland

Job was done with excellence. He was on time and was the first one to be available on a shirt notice. My husband & I were well pleased with Mr Rooter!!

I hired Mr. Rooter when my tankless heater went out last summer. They installed a new Navien heater for the tune of $4600. One year later, the heater is throwing error codes. While the heater is still under a parts warranty, Mr Rooter is expecting me to pay labor for the install of the new part. I find it preposterous that such an expensive unit would need service so quickly and that they won’t do the right thing and stand by their work. Furthermore, while the tech (Paul, I think) definitely understood my frustration, the manager (Brian) was condescending and arrogant when I voiced my frustration with him over the phone. After I declined to allow them to perform the work out of principle, we ended the call. To make matters worse, he must have pocket dialed me back because I got a call back and overheard him talking badly about me to a colleague. Don’t hire Mr Rooter. They’re a big box plumber who doesn’t care about doing right by their customers.

They got the job done quickly and efficiently.

Amazing job. I am very pleased with the work.

Mr. Rooter is prompt in their response. Chris was friendly, professional and did the job well. This is the second time we’ve used Mr. Rooter. I highly recommend them for any plumbing needs.

Yes everything that I wanted today was done and the plumber explained everything that needed to be done to my satisfaction

Mr. Rooter was here on time and fixed our plumbing issues promptly and at a reasonable price. Josh did an excellent job! Highly recommend.

Ryan was great! Very informative and quick. He was pleasant and personable.

Everything was great. Tony is and his crew were excellent. Prompt, courteous, cleaned up and kept me informed of what was going on during the whole process. Very transparent and very fair to not charge a fee to come out. I would recommend. 5*

The technician was professional and completed the job quickly.

They were quick and knowledgeable. They even pointed out a couple of things for my knowledge in my new home. Thanks Dave & Nathan.

Guy that came out was fantastic and his supervisor came out and found the problem I would recommend you guys

Plumbers did an excellent job with toilets and water line T addition.

Frank arrived on time. He gave us three different options depending on how much money we wanted to spend. He completed the job and we were completely satisfied. It couldn’t have been better.

Couldn't have been happier under the circumstances. Friendly responsive office staff and professional, friendly, skilled plumber. Fair price. Not the lowest, but considering how well everything went, it was well worth it. Actually, in that light, it was a bit lower than I might have guessed. I made an online request to three different companies late last night for an urgent plumbing situation. This morning at 7:20am, the office called and got me on the schedule. The work is now completed, good experience, and as of now at 5:10pm, neither of the other two companies has even called me back. That says a lot.

Scheduled next day. Issue was resolved. Very professional.

Technician showed on time, evaluated kitchen faucet that was leaking, made recommendation for new faucet, disconnected old faucet, purchased new faucet and installed. Performed in 1.25 hours.

When installing a new refrigerator, the knob to turn the water off fell off in the service man’s hand and water was going everywhere. We had to turn the water off to the whole house. In a panic I found Home Advisor and after inputting my info, Amy from Mr. Rooter called within five minutes. After looking at her schedule, she said a tech would show up in 30-60 minutes. Don’t remember the time exactly, but Mike D. showed up in about 35-45. After inspecting the problem, he gave me an estimate. He said that there was a slow leak that had messed up the drywall and he had to cut it out. He installed all new pipes, bought a 2x4 because the new box was smaller than the old box and basically redid the entire site. Mike was so nice and explained everything he did. He realized that I was stressed and made every effort to make this process as easy as he could. If the service men would have brought the new refrigerator inside, Mike D. would have installed it for me. (They came back later and there were no issues installing the new fridge). When I first got the estimate I thought it was high, but I had no choice. In retrospect, I received much more value for my money. I will hire Mr.Rooter and Mike D. for any future plumbing projects.

They were very pleasant people and accommodating. They did a good job. I will recommend them and use them, again.

There was a young apprentice and the main person told him to have me sign the paperwork indicating the job was finished. The job had not started and I refused to sign. The main person said they were leaving. I explained I could not sign off work was done with the cost as shown, if in fact the work was not done. He seemed to have preconceived notions about my intentions. I talked him down from his defensiveness and they started the work. My take, there were definitely racial aspects of the behavior of the main person. I needed the work done, so I took the high road.

Their quoted price was on the high side. So I ended up not using them.

It was a lot of work. It took him from 10 o'clock in the morning to 10 o'clock at night. It took him all day.

They were great. The pricing was fair I had no problem paying it. One guy came and it didn't take long. He did an inspection, maybe 40 minutes or so.

I was not real pleased with them. It started with the sewer backed up into our basement. Then we had them come out and run a camera in the system to find where the problem was. They didn’t have a definite answer for that, but they suggested we dig it up. Once they replaced it, which they seemed to have done an adequate jog replacing it; they were extremely pushy trying to sell further services. They wanted me to replace more than just from the house to the street. They wanted to go up to the house and do a lot of excavation under the foundation that really wasn’t necessary. When I looked at the camera work it showed that those areas where they were trying to get me to change, were cleaned and opened. There was no need to do the extra work and they were very pushy about trying to get me to go for the extra work.

Very professional, helpful, good work. Made sure we weren't left "hanging." Had to get a pump replaced for our well. Did the job in 2 days but at the end of the first day they made sure we had water with a temporary setup. The specialized electrician came first thing the next day to finalize and get us up to code. It was expensive but it is no matter who does it. We also needed are hot water heater replaced. They gave us a deal for that as well since we set it up within 30 days of replacing the pump. Liked the company and the guys who came out.