Mr. Rooter Plumbing of Cleveland

The drains are shared between the units. Bob, the technician, was able to snake the tub but had difficulty unclogging the sink. He claimed he was unable to get to the drain because of the configuration of the sinks between the two units. I had the drains snaked before so I knew it could be done but he insisted he could not do it. My sense was he was not experienced enough. I then called another company and they were able to clear the drain.

Charged way too much. Did good work but the price was horrible. Some coworkers even laughed at how "gullible" I was.

Plumber was punctual and, during first portion of job, did live up to advertised promise to be tidy. After snaking, though, he left things wet, tracked the floors, etc., probably because the prospect of not getting the snake back shook him up. He quoted the first of his solutions (cameraing to obstruction) at about $650, and the second (abandoning and capping obstructed line and creating a new one to join up to a known open line) at $1450. This was the part that bumped the encounter from a repair/estimate call to a pushy sales call: he offered a right-now, good-for-today-only discount if I agreed to let him do the work right then. I declined, saying I needed to think it over and confer with a friend, but he persisted in pressing the issue, forcing me to keep repeating my decision. I further felt he was selling a bit of bravado about his solutions and ability to perform them solo. Call me cautious but I want to think hard before dropping $2K in one day.

MY OVERALL EXPERIENCE IS INCLUDED UNDER WORK PERFORMED.

Very well. Chuck & Greg arrived a bit later than promised, but did an excellent job of unclogging the drain and making sure it was unclogged.

Around 6pm, with out-of-town family expected to arrive in a couple hours for a long weekend, the kitchen sink backed up. Mr. Rooter responded to my phone call within 5 minutes, and had a plumber to my house within 90 minutes. After I explained the problem and he looked at the sink, he quoted me a price to the penny for snaking the drains and told me there would be no charge if the service did not work. (They had refused to provide a quote over the phone, which I was unhappy about.) He drained the overflow as neatly as possible, and used a large auger to snake the drain repeatedly for 15-20 minutes. He re-assembled the piping underneath the sink, and tested all parts for leaks/problems. He cleaned up the area where he was working and left me a phone number if any problems recurred. Every thing's been fine since then. They did exactly what I needed and responded very quickly. I felt their price was a little high, and I would have preferred a telephonic quote, but overall, I'm satisfied.

The first repair was done well, but it cost $1200, which seemed expensive. When they came back out, they came the day I called, which was important since I was paying painters to work there too. They fixed the problem, taking many hours to get it done. They charged over $3000 for that repair, but took off $600 for redoing part of the first job and then gave me a 10% discount. So that day only cost $2300. They did the work, and seemed to try to be fair, but these rates are very expensive to me, but those were their rates, and they did the work. There was no opportunity to get estimates, since I had to have it taken care of immediately. My problems with them were that they left the initial repair in a state where no ceiling repair could be done. I only knew about it when I needed to redo the living room. They left the huge ceiling hole for the painter to repair, which I had to pay for, and the small hole in the bathroom is still open. So the costs were actually more than I paid them.

They did a good job. They were professional and explained everything to me thoroughly and completed the job in the time given. They came right away and I was in a very difficult situation.

Outstanding experience. Rob Eggers is an outstanding young man and a wonderful representative for his company.

The plumbing they installed for the tub was well done. I think their price was high. I did have to call them back to correct a few things, especially the faucet in the tub.

They were great to work with. They found a hole in my plumbing that i didn't know about, and they fixed it, they also cleaned up after themselves very well.

The guys that came were nice, but the work was done in poor fashion & they kept trying to sell me stuff I didn't need. I will not be using this company in the future.

I WILL NEVER USE THIS COMPANY AGAIN. BEWARE OF BEING TRYING TO BE SOLD SOMETHING THAT YOU DO NOT NEED. I CONTACTED ONE OF THEIR COMPETITORS THAT WAS ABLE TO COMPLETE THE WORK FOR HALF THE PRICE. CURRENTLY TRYING TO GET THEM TO RETURN MONEY PAID FOR WORK THEY DID NOT DO. ACCORDING TO THEIR YELLOW PAGES ADD 'YOU DON'T PAY IF THEY CAN'T CLEAR THE PIPES.' I THINK IT'S JUST A COME ON. THEY FAILED TO SHOW UP AT MY HOUSE OR RETURN CALLS.

THEY DID A GOOD JOB AND TOLD ME WHAT WAS GOING ON IN THE DRAINS, THEY WERE VERY QUICK AND CAME VERY LATE. I ASKED THEM TO DO THE DRAINS IN THE BACK AND THEY TOLD ME THAT IT WAS TOO LATE AND THEY HAD TO LEAVE.

POLITE AND RESPONSIVE, BUT COMPLETELY OUT OF THE BALLPARK ON PRICE, AND TOO CONCERNED WITH PUSHING UNRELATED WORK. IN ADDITION, THERE WAS A MIXUP WITH TWO CALLS IN THE SAME CITY, SO MY ''WITHIN THE HOUR'' PROMISE TURNED INTO ABOUT 4 HOURS LATER--AFTER I HAD TOLD THEM I HAD A SICK KID AND NEEDED TO GET TO THE PEDIATRICIAN BEFORE THE DAY WAS OVER. I'VE HAD OTHER EXPERIENCES WITH MR. ROOTER INSISTING ON DOING SEEMINGLY UNRELATED WORK, BUT HAD USED THEM AGAIN BECAUSE OF RESPONSIVENESS AND PUNCTUALITY. THIS TIME, NO MORE.

I WORKED WITH GILL, HE WAS VERY PROFESSIONAL, KNOWLEDGEABLE AND CLEANED UP THE MESS. THEY CAME OUT WITHIN AN HOUR OF CALLING. HE GAVE ME A LOT OF ADDITIONAL INFORMATION AS FAR AS A MAINTENANCE AND CARE.

THIS COMPANY DID NOT ALLOW US TO REVIEW THE FINDINGS FROM THE CAMERA. THEY SAID WE SHOULD HAVE ASKED THEM TO SEE IT. THEY WERE NOT TIMELY IN RESPONSE TIME. I HAD TO CALL TO ASK FOR A COPY OF THEIR WORK TO BE FAXED TO ME TWICE. THEY OVERCHARGED ME ON THE WORK THAT THEY PERFORMED AND DID NOT SNAKE THE SEWER LINE DEEP ENOUGH TO GET RID OF THE TREE ROOTS. BEREA PLUMBING CAME OUT AND SOLVED THE PROBLEM IN ONE DAY FOR $1800.00. I WOULD NOT RECOMMEND MR. ROOTER TO ANYBODY. THEY TAKE ADVANTAGE OF THEIR CUSTOMERS.

IT WAS NICE OF THEM TO GIVE A MILITARY DISCOUNT, THEY DID NOT HAVE TO DO THAT.

THEY DID COME OUT RIGHT AWAY, BUT THEY HAD TROUBLE FINDING MY CLEAN OUT CAP. THEY GAVE ME A $1200 BILL FOR REMOVING TREE ROOTS AND REPLACING A COUPLE OF PARTS. THEY SAID THEY WOULD WAIVE THE $1200 IF WE LET THEM DO THE WHOLE JOB WHICH WOULD COST $7500. I REQUESTED AN INVOICE AND COPY OF THEIR PROPOSAL AND THEY HAVE NOT PROVIDED ANY INFORMATION IN WRITING. I HAD TO ASK FOR A COPY OF THE RECEIPT OF WORK THEY'VE ALREADY DONE, AND THEY DID FAX THAT, BUT THE PROBLEM ISN'T RESOLVED. I WOULD NOT USE THEM AGAIN. I FEEL LIKE I HAVE BEEN OVERCHARGED AND TAKEN ADVANTAGE OF. THEY WEREN'T UP FRONT IN PROVIDING ME INFORMATION, I HAD TO ASK FOR ANY INFO. THEY COULD HAVE DONE BETTER BY WHAT THEY DID.

THEY SUGGESTED TO EXCAVATE THE PIPES AND IT IS GOING TO BE VERY EXPENSIVE.

DEFINITELY A FIRST CLASS OPERATION. THEY CALL BEFORE THEY COME. MARK AND DERRICK WERE EXCELLENT. WORKED HARD WHILE THEY WERE HERE. CAME BACK AT NO CHARGE.

QUALITY WORK, ALWAYS THERE WHEN THEY SAY THEY'LL BE THERE. THE DEPENDABILITY IS VERY MUCH APPRECIATED.

THEY ARE UNDERSTAFFED FOR THE WORK THEY HAVE TO DO. THEY SENT SOMEONE THAT WAS NOT VERY EXPERIENCED TO DO OUR WORK. THEY CAME AT NIGHT ON A FRIDAY TO DO THE WORK AND IT WAS A HUGE HELP. THEY HAD TO COME BACK THE NEXT NIGHT TO REDO THE GAS LINE BECAUSE THERE WAS A LEAK. THEY HAD TO COME BACK AGAIN BECAUSE WE DISCOVERED THE BACK OF THE WATER TANK WAS DENTED IN. I MADE THEM REPLACE IT, BUT IT TOOK A WEEK BEFORE THEY COULD COME BACK BECAUSE THEY DIDN'T HAVE ONE IN. IT TOOK THREE TRIPS THAT DAY BACK AND FORTH BEFORE THEY GOT THE RIGHT WATER TANK THAT WAS NOT DENTED.

THEY KEPT ME INFORMED ON WHAT WAS HAPPENING AND WHAT PROBLEMS THEY WERE RUNNING INTO. THEY EXPLAINED THINGS AS THEY WENT ALONG.

THEY WERE AN HOUR LATE AND THEIR ESTIMATE WAS VERY HIGH ($249.00) SO WE DID NOT HIRE THEM. THEY SAID IT WAS A SET PRICE FOR THAT JOB REGARDLESS OF THE CIRCUMSTANCES (THE OLD ONE WAS HALF-WAY OFF AND WE HAD ALL THE PARTS). IT WOULD HAVE BEEN LABOR ONLY.