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4.3281 Reviews
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Showing 151-175 of 281 reviewsPAUL K.
03/2013
drain cleaning, plumbing
+ 0 moreTaking advantage of a Big Deal, I signed up on line for Mr. Rooter to clear the drain. Within an hour, they called to set up an appointment.. It happened that they were available the same day and the time set was 2-4:00 PM. Dave arrived within that time period, without calling first but I had mentioned that I would be home all day. The basement kitchen drain had been plugged for over a year by visitors who said they had put coffee grounds in it. The pipe was unusually small and previous attempts to put a snake far enough into it were unsuccessful. Using the smallest electrical snake on the truck, Dave cleared the line very quickly and the drainage rate became fine. Then we reviewed other possible plumbing issues and agreed that all was well. From first contact to job done was within five hours.
Description of Work: Unblock kitchen drain.
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Yes, I recommend this pro
$59
John C.
03/2013
plumbing
+ -1 moreIt went well. They were prompt, quick, polite at a resonable cost. Yes, I would use them again.
Description of Work: They replaced the plumbing under my sink.
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Yes, I recommend this pro
$150
DEBORAH K.
03/2013
drain cleaning, plumbing
+ 0 moreNo complaints. A wonderful experience. Would given an A+ if I could.
Description of Work: I saw the Angie's List Deal for a drain cleaning at about 9:30 am. It's 12:12 pm (less than 3 hours later) and it's already paid, completed, cleaned and working. A wonderful overall experience. I called first when I saw the deal to make sure they came to my city and when it could be done. The call taker was very friendly and double checked to make sure they could honor the deal. She said yes and had an available window within about an hour of when I called. Ridiculously amazing! So, I clicked yes, still waiting for the catch. I got a phone call at the beginning of the appointment time to let me know they were on the way. Dave arrived in a timely fashion (despite the horrible weather). He mentioned the regular price, but when I told him about the Angie's List Deal there were no issues with this. He was very courteous, thorough, and cleaned the drain promptly. It is now still less than 3 hours from when I saw the deal and everything, including this review is complete. Thanks Mr. Rooter Plumbing and thanks to Angie's List!
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Yes, I recommend this pro
$59
Yih-Jin Y.
09/2012
plumbing
+ -1 moreWhen they finished it, it was fine but my tenants said its blocked again but it could be from my tenants.
Description of Work: They removed an object out the toilet.
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Yes, I recommend this pro
$80
Teresa H.
04/2012
electrician, plumbing
+ 0 moreI've previously used Mr. Rooter before and had been happy. When I needed a faucet on my laundry tub replaced, I called them, but I called the central dispatch number (big mistake!) and they sent a guy from North Omsted. He was not from the Akron-Fairlawn, which is where I had previously gotten plumbers. Once he came, he looked around, decided I needed two valves and a faucet replaced. He gave an estimate of almost $800! I was shocked! When I protested around the estimate amount, he offered to buy a faucet of less quality to reduce the bill. I also showed him my discount coupons, so he knocked some off the estimate. He went out and bought a new faucet without asking me which type or model I wanted! I ended up with a faucet that was very impractical for the laundry tub but by then I was tired of having him around and wanted him out of here. I will never have this guy here again!
Description of Work: Replaced two valves and a faucet in a laundry tub.
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$635
Christina S.
04/2012
drain cleaning, plumbing, sewer cleaning
+ 1 moreAfter smelling a sewer type smell in my house, I realized that my crawl/basement was flooded with sewer water and waste, a lot of it! In a panic I grabbed the phone book and found a plumber that could be out as soon as possible, it happened to be Mr. Rooter. The plumber came out within an hour and was very professional with the situation. He then quoted the job to snake the sewer drain for about $250 and recommend we scope the drain for an additional $100. Although this did seem like a steep price, we being new owners weren’t quite sure what to do, considering the 4 inches of sewer water and excrement in our basement we just wanted the job done ASAP. Well, needless to say we WAY OVER-PAID!! Now don’t get me wrong the job was done and the water drained but about a day or two after the job was completed and the amount of $350 was paid to the plumber, my sister told me she had the exact same service done for $189 and my parents had theirs done for $250. I wasn’t aware that the rates between different plumbing companies varied so widely and I really feel like they took advantage of me. I did call the company and I explained the situation and I was told “those are just our rates.” Well I hope other consumers can read this review and steer clear of a company that charges WAY over their competitors for 45 minutes of work.
Description of Work: Main sewer line need snaked 83 ft due to blockage caused by tree roots
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$350
TIMOTHY R.
02/2012
electrician, plumbing
+ 0 moreThey were very prompt. The guy who came out to do the electrical work had called someone about the plumbing and they came out to get the work done within the following two hours. The electrical worker was also very neat, not making many of the wires visible.
Description of Work: The removed and changed an old fuse box into a breaker. They also did some major plumbing.
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Yes, I recommend this pro
$3,600
Janet E.
02/2012
plumbing
+ -1 moreI had a terrible experience with them. I will never use them again.
Description of Work: He inspected a toilet and installed a drain line.
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$350
Elizabeth C.
02/2012
drain cleaning, plumbing
+ 0 moreWe had been having back-up problems in two of our toilets for many months. The need to contact the plumber arose in the beginning of the year when the toilet back-up could not be resolved by normal method (plunging). Contacted the plumber and made arrangements to have them inspect and fix. The plumber was ten minutes early to the appointment. He was courteous and professional. He explained everything he was planning on doing and then summarized what he had done after he had done it indicating any problems or issues. He provided options for the actions he could take explaining likelihood for success and duration of resolution. He was happy to speak to spouse at work to ensure he knew the issues and costs as well. After five weeks, we have had no recurrence of back-ups. Toilets and drains appear to be working properly. While the cost was not inexpensive, the price was fair for the work performed. The cost to replace the fill valves was higher than I was willing to pay. I countered his offer and he accepted. We are very happy with the result and would strongly recommend the plumber to others.
Description of Work: Cleared drain lines (both main and storm). Main line cleared to street. Inspected and cleared floor drain and kitchen line. Replaced fill valves in three toilets.
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Yes, I recommend this pro
$875
Kathy A.
02/2012
plumbing
+ -1 moreI've used them before for other repairs but I've noticed the quality of the work they perform has really gone downhill and now I'm finding they won't stand behind the work they do and they use shoddy materials. I'll never use them again.
Description of Work: We had Mr. Rooter put in a new hot water tank, fix a toilet, and replace a leaky shower faucet in November 2011. The cost at that time was $1,867.39. The cost covered the labor and they supplied the hot water tank, faucet, and parts to fix the toilet. In January 2012 we had them back out to fix the toilet again for an additional charge of $132.67. On February 10, 2012 they had to come back out to replace the faucet they had just put in. Replacing the faucet was an additional cost of $327.94. Plus, this time I bought the faucet myself. The last faucet should have still been under warranty from the manufacturer but I couldn't take advantage of the warranty because Mr. Rooter kept the receipt for the faucet and took the broken faucet with them.
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$2,328
MELINDA M.
10/2011
plumbing
+ -1 moreEstimator arrived exactly when the office said he would be there. Provided a quote and applied discounts on the quote. Scheduled the job within a week. When there were delays due to weather, kept us informed. Made sure that all utility lines were properly located. Trenched from curb to house. Because that required crossing a sandstone sidewalk, the estimator and the crew explained that they could not guarantee that the sandstone would not break when they lifted it and we understood that they would replace any broken sandstone with concrete. To avoid lifting the sandstone slab and potentially breaking it, this crew tunneled under it!!!! The day of the job was a cold and rainy day in late Septemebr. The crew worked until 8 p.m., in the dark and rain, to finish the job. The crew was polite and pleasant throughout. The job cost exacly what was estimated. Everyone from the office to the estimator to the crew did what they said they would do when they said they would do it. They were all very responsive, polite, and thorough.
Description of Work: Replace water line from curb to house. Required trench in front yard.
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Yes, I recommend this pro
$3,400
Merle G.
05/2011
plumbing
+ -1 moreThey did a good job. They cleaned up well after they were done.
Description of Work: They installed a faucet and did some other plumbing work.
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Yes, I recommend this pro
$150
Carole B.
04/2011
plumbing
+ -1 moreHe did a good job. He even cleaned up the basement when he was finished.
Description of Work: They had to cut a pipe in my basement. He then reconnected the pipes and capped the one that he cut. The other pipe he had to line and run it up to the kitchen. He also had to tighten all the pipes.
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Yes, I recommend this pro
$1,948
SANFORD M.
08/2010
plumbing
+ -1 moreThe job took a little longer than it might have because he needed to replace the shut-off valve and didn't have one in his van, so he had to purchase one where he bought the toilet. When he returned to the house and began to install it, the valve proved to be defective; the threaded part broke off, and he had to drive back to the store for another one, which took an additional hour. However, he was a clean, pleasant, and efficient plumber who answered our questions clearly and specifically. The cost was somewhat higher than we had expected because the company charges at a flat rate, but we did receive a senior discount.
Description of Work: He replaced leaking toilet with new water-saver toilet.
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Yes, I recommend this pro
$533
Lisa F.
08/2010
drain cleaning, plumbing
+ 0 moreThe problem occured on a Sunday, so I was happy to see that Mr. Rooter had 24/7 service. We called at about 11, and they said they'd probably have someone here by 4. We got a call around 3 saying he'd be early. The problem was pretty obvious, so after a bit of tinkering with how to best get at it, Dave cleared the blockage, cleaned up, and left within an hour.
Description of Work: We had a blocked drain from the 2nd floor sink and tub -- the sink backed up into the tub, but neither drained further. The technician, Dave, used a power snake from both the sink and tub plumbing to remove the clog, as well as older buildup (the house was built in the '20s). After that, both drained much better than they had in as long as we've been here.
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Yes, I recommend this pro
$175
ROYE T.
06/2010
plumbing
+ -1 moreAdam was the one that came-out to do the job. He spent a lot of time making sure that everything was done properly. He was very polite, knowledgeable, and very neat.
Description of Work: They installed a new toilet for me.
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Yes, I recommend this pro
$600
Fred B.
03/2010
plumbing
+ -1 moreUpon learning about the outrageous price of the disposal, I called the company and eventually got to speak with the boss. He told me he would call me back, but that he would need to talk to the person who did the work. He never called back. I called again but never got to speak with him. I called another plumbing company whose name is in the List and asked them what it would cost to unclog a kitchen sink and replace the disposal. Of course they could not give a contract price without first seeing the problem, but they did say it should not cost more than $500. Mr. Rooter is a disgrace to fair business practices taking advantage of an old couple that were in a fix with a clogged sink.
Description of Work: The kitchen sink became clogged while I was hospitalized. Mr. Rooter was summoned and reported we neede a new disposal. I spoke to the plumber by telephone about the cost of the proposed repair which was over $600 for an new disposal. I asked him if that was a competitive price because in my experience disposals are much cheaper. He said they had gone up and that was a fair price. He installed the disposal, opened the drain, and the total cost came to $960. When I got home I found on the Internet that the retail cost of the disposal was $250! We had been "price gouged" when we were in an awkward situation.
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$960
Fred B.
02/2010
drain cleaning
+ -1 moreOnce I realized that we had been swindled I called the Mr.Rooter office and spoke with the boss. He assured me that he would call back, but he never did. I called another plumber and asked what it would cost to open a clogged drain and replace the disposal. They could not give me specifics, but there best guess was that it woudl be less than $500.
Description of Work: I was in the hospital when the kitchen sink became obstructed on the side of the garbage disposal. The Mr. Rooter representative came and said that the disposal needed to be replaced. My wife called me and said the cost would be either $500 or $600 for the disposal itself. I spoke with the plumer over the phone and he assured me that the price was competitive and that disposals had increased in cost. Later when I got out of the hospital and went to the Internet I found that the disposal we had paid $600 for actually retailed for $250! The other charges to unobstruct the lines and replumb the disposal brought the cost to $960.
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$960
SUSAN L.
12/2009
drain cleaning, plumbing
+ 0 moreInitial repair went well overall. Gave advice that system needed to be replaced. Quoted very high price $9000. to complete work to street with estimate good for only 7 days. Opted to get other estimates and ultimately will postpone work.
Description of Work: Fixed back up of basement floor drain.
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Yes, I recommend this pro
$275
DAVID M.
10/2009
plumbing
+ -1 moreThey replaced the septic tank. They were very prompt and did a great job. They have been good to work with. On their last visit, they moved a gas pipe which was too close to the house. We were painting the house. We called them and they came within a couple of hours to move it.
Description of Work: Mr. Rooter did some plumbing work for us about a year ago.
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Yes, I recommend this pro
$300
David R.
10/2009
plumbing
+ -1 moreThey big thing with them was the price. They were almost 4000 dollar cheaper than others and gave me a life time warranty. They had to dig out from the basement to the streets, put in PVC and everything was done in a single day which I thought was incredible. They had two guys inside and two outside, they got here early in the morning and did not leave until they were done which was almost 9:30 in the night.
Description of Work: They replaced the complete sewer line through the basement to the street.
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Yes, I recommend this pro
Ron P.
09/2009
plumbing
+ -1 moreThey had showed up when they said they would and had done what they said they would. They had done a perfect job.
Description of Work: We had used Mr. Rooter to clean out the drain.
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Yes, I recommend this pro
$350
GEORGE H.
02/2009
drain cleaning
+ -1 moreThey had to come out two times. We finally had to get someone else to come and do it. They couldn't finish the job. The cleaned up after themselves but they couldn't fix the problem.
Description of Work: They came and fixed our bathtub because it was leaking.
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VIRGINIA B.
02/2009
plumbing
+ -1 moreI had to call them back once because the water was coming out too hard but they did take care of it and it is fine now. He offered to sell me a new faucet but I declined. He was friendly though.
Description of Work: They fixed my bathroom faucet.
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Yes, I recommend this pro
$90
ADELE P.
01/2009
water heater repair, wells
+ 0 moreThe next day another company sent a man who said I should have called in the first place as they also did tanks and could have figured out what was happening. A tank would have been $800. I am now wondering if it wasn't the furnace that caused the problem and I didn't need a new water tank after all. I am not able to judge the quality of this installation but the nerve racking fiasco deserve an "F". Charging the elderly double should get around and in your file.
Description of Work: After hearing a swishing noise and seeing a wet floor in the furnace room I called Mr. Rooter. I did not know whether it was the furnace or hot water tank. On the other side of the basement a sump pump needed looking at but was not an emergency. Two men came & immediately said it was the water tank. They gave me a service order completely blank in the description column but a price of $17 00. They glanced at the sump pump but would only work on the tank. The price seemed excessive but I don't know tanks. I am 84 yrs old. When the men left to buy the tank I called a friend and was told to stop the sale as it was ridiculous. I also called a large home improvement store who said the price of tank and installation would be about $800. When the men returned & I accused them of a rip off they became very angry, especially the on in charge. They started flimsy excuses such as I was quoted prices without fittings etc. He said he would lower the price to $100. My old tank was out & the new one in the doorway & I didn't know what to do. Finally he said that the $1700 price included the sump pump which was not scheduled for anything & maybe wouldn't be, I purposely went along & told them if it was so to do both jobs. They backed off in unison & paid. I wouldn't be happy so they couldn't etc, etc, etc. They were caught up in their own lies. I took the $1100 price to get them out. They didn't even start wiping up until I did & the man in charge left without a word. The other man told me to call my furnace man for the ongoing noise.
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$1,100
Contact information
8200 E Pleasant Valley Rd, Independence, OH 44131
http://www.mrrooter.com/clevelandService hours
Sunday:
8:00 AM - 8:00 PMMonday:
7:00 AM - 8:30 PMTuesday:
7:00 AM - 8:30 PMWednesday:
7:00 AM - 8:30 PMThursday:
7:00 AM - 8:30 PMFriday:
7:00 AM - 8:30 PMSaturday:
7:00 AM - 8:30 PMLicensing
Bonded
Insured
Licensed*
Trade License Number
13244
Trade License Locale
OH
Trade License Authority
Ohio Construction Industry Licensing Board
Trade License Expiration
12/31/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Sewer Cleaning,
Water Heaters,
Wells and Pumps,
Natural Gas Lines,
Drain Pipe Installation,
Septic Systems,
Gas Logs
FAQ
Mr. Rooter Plumbing of Cleveland is currently rated 4.3 overall out of 5.
Sunday: 8:00 AM - 8:00 PM
Monday: 7:00 AM - 8:30 PM
Tuesday: 7:00 AM - 8:30 PM
Wednesday: 7:00 AM - 8:30 PM
Thursday: 7:00 AM - 8:30 PM
Friday: 7:00 AM - 8:30 PM
Saturday: 7:00 AM - 8:30 PM
Mr. Rooter Plumbing of Cleveland accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Mr. Rooter Plumbing of Cleveland offers free project estimates.
No, Mr. Rooter Plumbing of Cleveland does not offer eco-friendly accreditations.
No, Mr. Rooter Plumbing of Cleveland does not offer a senior discount.
Yes, Mr. Rooter Plumbing of Cleveland offers emergency services.
Yes, Mr. Rooter Plumbing of Cleveland offers warranties.
Mr. Rooter Plumbing of Cleveland offers the following services: Everything plumbing related in a home or business including but not limited to: Showers, Toilets, Faucets, Sewer Lines, Waterlines and shut off valves, Any and all Pipe Repair, Water Heaters & Water Softeners, Trenchless Excavation, Sewer Relining
We do not pump septic tanks or grease traps, work on boilers.
Contact information
8200 E Pleasant Valley Rd, Independence, OH 44131
http://www.mrrooter.com/clevelandService hours
Sunday:
8:00 AM - 8:00 PMMonday:
7:00 AM - 8:30 PMTuesday:
7:00 AM - 8:30 PMWednesday:
7:00 AM - 8:30 PMThursday:
7:00 AM - 8:30 PMFriday:
7:00 AM - 8:30 PMSaturday:
7:00 AM - 8:30 PM