Mr. Rooter Plumbing of Cleveland

Kitchen sink backed the morning of 11/1. Decided to call Mr, Rooter. Person that answered the phone was just great and told us the tech would be at our house between 2 & 4. Received call that he was on on is way and he arrived at designated time. Snaked drain & replaced trap. Was through & neat. Explained the process as he went. Was extremely happy & will use there services in the future.

Provider gave excellent customer service, directed me toward your site to pull up the latest coupon and saved me over $60. Unfortunately, I needed some new piping and sealing which pretty much voided out my savings. I thought the price was a bit high for that end of it. Although, it did require an extreme amount of time, since one of the pieces had actually cemented itself to the wall.

The plumber was scheduled quickly and arrived promptly when they said he would. He spent quite a bit of time snaking out our main line, which was clogged with tree roots. He did about 2 hours of work altogether, and the both drains are running fine now.

They put a snake down my drain. They determined the problem before they even charged me. They were thorough, fast, and efficient and gave a fair price. Also they are very honest.

Fellow named Chris came by, placed foot coverings over his shoes came and looked at my sink, quoted me a price. After I mentioned Angie's list he knocked another $50 off of the price. He was friendly and courteous and did good work. Because I was in a hurry to stop the leak I was not getting many quotes from various plumbers so I cannot really make price comparisons. However I have no objection to the price that I have to pay.

Very prompt. I had called on a Sunday and they sent someone. Very neat, always put on slippers when entering the house. It seemed to take him an awfully long time to complete the job. He arrived at 3:30 and wasn't finished until 7:00 pm.

The provider was prompt in responding to the the Angie's List "Big Deal" that I purchased. They were able to come within the time frame that I had open and were very communicative with myself and the service person providing the service. The service man arrived on time, quickly assessed the situation, told me what he could do to help, and gave suggestions as to what I might have to do if he was not able to correct the situation. The service man was very polite and clean, wearing booties inside the house and cleaning up after himself. I would recommend this company and definitely use them again.

Technician arrived promptly and was very friendly. He snaked out our drain but was unable to get to the clog which was somewhere in our front yard. He called for another worker to come with better equipment and they got the job done in about an hour. Even though I felt the technician was very knowledgeable and professional and got the job done, I thought the price charged was high for the service provided. I would, however, use Mr. Rooter in the future in an emergency situation.

It went very well. The company does professional work.

They did a good job. Then went in and described how to fix the issue in the future because they are old pipes.

professional, prompt, courteous,.explained the problem in understandable terms. fixed it and was gone

As stated above, more work was required which they performed. They did have to come back in a few days because, the plumbing leaked under the sink. They did that promptly and that was good. I just felt that their price was higher than it needed to be and it is solely my opinion. It is that reason that I would not call them in the future. In fact, I did call on a different Angie's List provider for a problem last week and was more satisfied.

Brad arrived on time, he was polite, he looked everything over and gave us an estimate. He did his best to make sure we got he best deal, offered us some choices and then went to work. I thought all of the things we had would take hours. He worked from 11:00 to 1:30 and accomplished all of it. He showed us everything he did and told us why he did it that we. He asked if we had questions and made sure we had contact information in case we thought of any. He was personable yet professional. We are 100% satisfied with how the work he did turned out, especially for the price.

The entire experience with Mr. Rooter was SUPERB! I called and literally in 2 hours, someone was at my home fixing my tub. I would never have expected such fast service. It floored me honestly. Then, when the gentleman arrive to work, he was very pleasant and helpful. Willing to give advice and answer many questions unrelated to the job we brought him in for. He was able to unclog the tub in a jiffy and he was seriously in and out in under an hour. Our tub runs wonderfully and you have an extremely happy customer!

Once I started using them, which was years ago through Angie's List, I kept on using them, but then there was some breakdown in the communication. I do like that they fixed the problem we had and resolved the issue, but I was really upset about the breakdown in communication. I do still like them and I will still use them. The price was good and I like their work. The professionalism of the plumbers was an "A", but the professionalism of their call center is an "F" because that's where the communication was broken down. The plumbers were fabulous. They were professional, courteous, and clean. The call center was the problem.

I bought a big deal from them. Their service turned out very well. They did a great job. They charged us additional charges other than the big deal, because they had to replace a part.

Learned the sewer was okay; the smell was coming from the sump pump battery.

The plumber we had aligned for the job cancelled, other companies wanted to charge is just to come in and quote installation of the toilets. When I called MrRooter and explained the situation, they were able to get there in less than two hours (we needed it done ASAP ). They aren't the cheapest provider, but their quality of work and response time justifies modest premium.

Ian the plummer came on time in the morning, he was here about 2 or 3 hours. did a great job and cleaned up after. This is the 3rd time I've used him in my house, he also installed my shower, that's why I used him again, he does wonderful work, is polite and friendly. I would recommend him highly.

The work was done professionally. The workers were great.

went well; cleaned up afterwards; have used through angie's list deals twice now. awesome punctual definitely recommend

Since it was not an emergency I didn't need same day service but I was able to schedule an appointment for the following day at a time that was convenient for me. They called ahead of time to let me know the name of the technician and when I can expect him to arrive. The technician arrived within the scheduled appointment time and when I answered the door he identified himself. I told him the problem I had with the drains and he quoted me a price. Based on the fact I was a member of Angie's List I was able to negotiate a better deal. The technician was friendly and professional and was able to complete the job within an hour. I have used this company in the past and never had a problem with the work they did . I have recommended them to friends and family members.

I wanted to convert my tub to a shower, I did a lot of homework on this and got many estimates from handimen to plummers, most came from Angie's List and a few Locally. All the prices were different. I went with Mr. Rooter because he was easy to talk to, extreamly nice and gave me more bang for my buck, his estimate included the shower doors (which most wanted 500.00 and up for just that) he also repaired the wall above the shower to make it a whole lot prettier and matched the shower, his estimate also included a new floor in the bathroom because the old one was going to be tore up anyway with the new installation of the shower, he took up the toilet, installed the floor and put a new seal and the toilet back. The job took 2 days and looks beautiful, I am so happy I had this done, and Ian the plummer was the best. I would certenly use him again, as a matter of fact I did have him come back to install a new faucet in back of the wash tub in the basement, another great job well done. I will certenly put him on my speed dial.

Told me that the lines could be snaked, and that the pipes would not burst, as another plumber suggested. He did say the snake might not go down the lines because someone installed a 90 degree bend in the line. Snaking would be close to $300 for two sink lines, and if the pipe did burst it'd be $1,200. He did not recommend full line replacement but said it'd run around $4,000. Was very interested in what the other plumber said and bad-mouthed them a bit, saying they were high pressure. Did offer a 10 year warranty on both fixes.

Once the estimate was given I wanted to get a second opinion because I felt we were being cheated. The gentleman stated an opening was made in the ceiling - we could not get a 2nd opinion. I know that Mr. Rooter ripped us off in repairing a clogged bathtub. We hired another plumber who replaced half of the pipes. When the tub would not drain we called Mr. Rooter. I wanted to obtain a 2nd opinion because I felt that the cost was outrageous but was told I could not get a 2nd opinion. We had the CEO of "Wholesale Builders Inc" come out for an estimate to repair the ceiling. I asked him to look at the pipes replaced and give me an estimate for the cost the pipes and labor. He gave me an estimate $500-$600 dollars. I knew Mr. Rooter had over charged but $2300! Maybe they thought senior citizens would not realize they had been taken It was placed on our charge card and we are still paying for it. Do not recommend Mr. Rooter to your clients, especially senior citizens.