USA Insulation of Columbus

The USA representative was pushy and not very professional. He did not give me a written estimate. He contacted me twice after the initial consultation. The second time he indicated he could do better on the price he'd quoted me. And he'd already changed the price twice.

Crew was over 30 minutes late. Job was very messy and they shorted out a light switch. When I called about what to do about that the lady that answered the phone told me to take off the swith plate and just clean it. When that didn't work, they sent an electrician to fix it. Turns out that the advice she gave me could have resulted in me getting electrocuted. I have seen absolutely no energy benefits in getting this done. The temperature inside my home is the same and my gas/electric bills were the same. I left a message regarding my dissatisfaction and no one has returned my call.

Did not feel comfortable with sales person. He put down other competitors and said his company is the only in Ohio that installs foam insulation. (However, 2 days prior, I received a quotation from another foam installation company. USA estimate $3900, competitor $2300) Never provided any concerns with foam insulation installation, leaking, electrical shorting concerns, and shrinkage of foam. Was not impressed with salesperson; arrogant and pushy. Will not use them for insulation.

They took off strips of siding outside, drilled holes and blew in foam into the walls. They had to put holes in the mortar in-between the stone, and you can't even tell. They did a great job patching the holes, so the work was not obvious.

VERY NICE, VERY HELPFUL. THE GUYS WERE PROFESSIONAL.

I DID NOT LIKE THE CONVERSATION WITH THE OWNER. THE PRICE WAS OUT OF LINE.

THEY DID A GREAT JOB ON THE SIDING. MY HOUSE HAD HORIZONTAL OFF WHITE BOARDS ON THE BOTTOM AND BLUE PAINTED VERTICAL CEDAR SHINGLES ON THE UPPER PART. I LIKED THAT LOOK/COMBINATION AND WANTED TO RETAIN IT (EXCEPT THE PEELING PAINT). THEY SEARCHED FOR AND FOUND THE MORE UNUSUAL BLUE SHINGLE-LOOK MATERIAL AN OPTION THAT NO OTHER COMPANY OFFERED AND THE FINISHED JOB LOOKS GREAT. THEY DID A METICULOUS JOB ON CLADDING ALL THE NOOKS AND CRANNIES ON THE 80-YEAR-OLD HOUSE. THE JOB ON THE FOAM INSULATION WAS OK, IT REMAINS TO BE SEEN HOW WELL THE FOAM DOES IN COMBINATION WITH VARIOUS OTHER INSULATION MATERIAL (FIBERGLAS, CELLULOSE) THAT WAS PREVIOUSLY IN THE WALLS (WITHOUT MY KNOWLEDGE).

STEVE WAS GREAT TO DEAL WITH AND VERY INTERESTED TO MAKE SURE THAT ALL WENT WELL. THIS WAS A BIG PROJECT CONSIDERING WHAT NEEDED TO BE DONE. THE INSULATION MEN WERE AT THE OFFICE FIRST THING IN THE MORNING AND WORKED UNTIL THEY WERE FINISHED. THAT INCLUDED ALL EXTERIOR WALLS AND A NICE LAYER IN THE ATTIC. THERE WERE NO MISHAPS. THE WINDOWS WERE INSTALLED FOLLOWED BY THE SIDING AND DOORS. OVERALL MY EXPERIENCE WAS GOOD, THE WORKERS WERE PLEASANT AND COOPERATIVE, AND THE PRICE FOR WHAT I HAD DONE WAS EXCELLENT.

THE CREW SEEMED PROFESSIONAL, ARRIVED 30 MINUTES LATE, BUT WE RECEIVED A CALL LETTING US KNOW AHEAD OF TIME.

THE DID A GOOD JOB!!!! THEY QUOTED ME A PRICE AND STAYED WITH IT.

THE CREW ARRIVED 2 HOURS LATE, DID NOT HAVE THE TOOLS NECESSARY TO DO THE JOB, ASKED TO BORROW MY TOOLS, WERE TOTALLY UNPROFESSIONAL, GAVE STRONG IMPRESSION THAT THEY WERE NOT ADEQUATELY TRAINED. QUALITY OF WORK WAS TOTALLY UNACCEPTABLE. THEIR EQUIPMENT FAILED AND INSTEAD OF INJECTING FOAM INTO WALLS OF HOME, THEY INJECTED ONLY SOME SORT OF WATERY LIQUID INTO WALL CAVITY WHICH LEAKED OUT AND SHORTED OUT MY ALARM SYSTEM AND PHONE SYSTEM, AND NEARLY SHORTED OUT ENTIRE CIRCUIT BREAKER PANEL. THEY WERE EXTREMELY MESSY, I SPENT HOURS CLEANING UP AFTER THEM BOTH INSIDE AND OUTSIDE THE HOUSE, INCLUDING MANY, MANY CIGARETTE BUTTS. WE AGREED TO STOP THE PROCESS, RESCHEDULE ANOTHER CREW TO DO THE JOB. THE SECOND CREW WAS BETTER, MORE PROFESSIONAL, MUCH MORE COURTEOUS, SEEMED BETTER TRAINED AND MORE KNOWLEDGEABLE, BUT IN ALL HONESTY, DUE TO MY EXPERIENCE WITH THE FIRST CREW, I HAVE NO CONFIDENCE THAT THE PRODUCT WAS APPLIED CORRECTLY, NOR THAT IT WILL LIVE UP TO ADVERTISED CLAIMS TO INSULATE.

THE PRICE WAS GOOD, THE QUALITY OF THE WORK WAS GOOD. THEY WERE A LITTLE SLOW IN COMPLETING THE WORK, BUT THE END RESULT WAS VERY GOOD.

THEY DID NOT CALL US BACK UNTIL 10 DAYS LATER. WE HAD ALREADY ENGAGED ANOTHER COMPANY TO DO THE WORK.

VERY KNOWLEDGEABLE OF PRODUCT. WAS ABLE TO DO WORK WITHIN MY SCHEDULE. PROMPT AND COURTEOUS. GOOD JOB WITH CLEANUP.

THE CLEAN UP WAS SATISFACTORY AND THE CREW COMPETENT. THE CREW WAS EAGER TO INFORM AND PLEASE.

THEY RESPONDED QUICKLY TO MY ESTIMATE REQUEST. THEY WERE ABLE TO MOVE UP THE DATE OF SERVICE WHEN THEY FOUND AN OPENING IN THE SCHEDULE. THE INSTALLATION CAUSED SOME STAINING AND THE INSTALLERS DIDNT SEEM PROFESSIONAL. WERE TALKING ABOUT ME WHEN THEY THOUGHT I COULDNT HEAR THEM. I CONTACTED THE COMPANY ABOUT MY CONCERNS WITH THE MESS, THEY FAILED TO RESPOND IN A TIMELY MANNER. THEY DID PROVIDE A HOUSECLEANING SERVICE, WHO FAILED TO DO A GREAT JOB AT CLEAN UP.

PUNCTUALITY WAS GRADED DOWN AS COMPANY PERSONNEL DID NOT GET THEIR DIRECTIONS TO THE FARM HOUSE DOWN PROPERLY, GOT LOST AND DIDN''T SHOW UP UNTIL AROUND 10 AM (ORIGINALLY SCHEDULED FOR AROUND 8 AM). THE NATURE OF THE WORK WAS TEDIOUS AS SHINGLES ON THREE SIDES OF THE HOUSE HAD TO BE REMOVED BEFORE HOLES COULD BE MADE TO PUMP IN FOAM. MY BROTHER OVERSAW THE PROJECT SINCE HE HAS CONSTRUCTION BACKGROUND (I WAS NOT THERE). SOME CORNER OF SHINGLES CRACKED OR BROKE WHICH WAS DUE MORE TO THE TEMPERATURE (VERY COLD) AND AGE OF SHINGLES. ONE PROBLEM WAS THE WORKER WHO DID MOST OF THE PULLING OF SHINGLES APPARENTLY PUT THE BROKEN CORNERS IN HIS APRON AND THEN WAS SUBSEQUENTLY PULLED FROM JOB BEFORE COMPLETION (FINISHED BY OTHERS REMAINING THERE)AND THE CORNERS WENT WITH HIM TO ANOTHER JOB. THE FEELING WAS THE PRICE WAS EXCELLENT FOR DOING A TWO-STORY HOUSE AND WE RECEIVED THE ANGIE''S LIST DISCOUNT. INFORMATION WAS PROVIDED BY BROTHER VIA PHONE.

WHATEVER THEY DID WAS VERY HELPFUL FOR THE HEATING AND COOLING COMFORT AND BILL.

THEY DID A GOOD JOB... HOWEVER - THEIR TECHNIQUE FOR REMOVING SHAKE SIDING WAS NOT HOW I WOULD HAVE LIKED - SO I OPTED FOR A HOLE DRILLED IN THE SIDING. ALSO, THEY MISSED A FEW WALL CAVITIES. THE PERSON DOING THE CONTRACT DIDNT COMMUNICATE EVERYTHING TO THE WORKERS. IT WOULD HELP TO HAVE THE SALES PERSON ON SITE WHEN THE WORK BEGINS. BUT THE PRODUCT IS GOOD & THEY DID THE JOB QUICKLY. GOOD EXPERIENCE OVERALL.

STEVE WAS VERY HELPFUL TO US IN DECIDING WHICH WINDOWS AND DOOR WOULD BEST MEET OUR NEEDS, AND VERNA IS A TREASURE. THE INSTALLERS DID A GOOD JOB AND CLEANED UP EVERYTHING.

I WAS PLEASED WITH THE PRICE OF THE JOB; I AM HAPPY WITH HOW THE JOB LOOKS COMPLETED. WE HAD A FEW PROBLEMS ALONG THE WAY, SUCH AS ROOF DAMAGE BY THE WORKERS, AND THE JOB TOOK A LONG TIME TO COMPLETE. USA ENERGY DID PAY FOR THE DAMAGE, HOWEVER, AND THE COMPLETED JOB IS VERY NICE LOOKING. THEY ALSO OBTAINED THE PARTICULAR TYPE OF SIDING THAT I REQUESTED, AT THE PRICE THEY INITIALLY QUOTED.

THE CREW FINISHED THE JOB IN ONE DAY. THEY HAD TO REMOVE SOME CEDAR SIDING TO DRILL HOLES AND INJECT THE FOAM. THEY REPLACED THE SIDING, CLEANED UP AFTER THEMSELVES, AND DID A GOOD JOB.

THEY HAVE EFFECTIVELY TAKEN THE COMFORT OF MY HOME FROM ME AND JEOPARDIZED MY HEALTH BY THEIR NEGLIGENCE. THEY HAVE SHOWN BLATENT DISREGARD TO MY REQUESTS TO FIX THIS PROBLEM. THIS GOES WAY BEYOND SIMPLE BAD SERVICE.

WORK WAS OVERALL GOOD. TOOK SOME TIME TO RESOLVE AN ISSUE, BUT THEY DID RESOLVE IT TO MY COMPLETE SATISFACTION

ORIGINALLY CONTACTED TO REPLACE WINDOWS. GAVE GOOD ADVICE ON PRIORITIES SO I ENDED UP GETTING INSULATION FIRST AND REPLACE ONLY THE TROUBLESOME WINDOW.