USA Insulation of Columbus

Had the whole house insulated in 2016. Just found out that there is now mold in the attic. Have had three different contractors come to look at it and ALL have said the reason is because when the insulation was blown into the attic they did not take the time to rake it away from the soffits. Now I'm faced with a major repair bill of $3000 to eliminate the mold. Plus, to make matters worse, my utility bill did not go down very much after having this done. Only thing I can say is that the house is more comfortable. So beware if you use this company and make sure they install the insulation into your attic correctly!

We had our insulation done and it came through two walls of paneling, we specifically asked if paneling would be an issue, the sales guy told us no and said if there was any issues they would repair them. Called and complained they sent out the rudest gentleman to look at the damage, he came out the next week to repair it. All he did was STAPLE the paneling back up to the walls and it looks AWFUL. Called to complain and the Manager didn't even care to apologize for the experience just kept saying you should review the contract, we aren't fixing it. I said the sales guy told me it wouldn't be an issue, she directly said "he is just a paid subcontractor, it doesnt matter what he said" SERIOUSLY so this company hires salesmen, lets them feed you a bunch of ******** and then tells you it doesnt matter what they say!! STAY AWAY FROM THIS COMPANY they do NOT care about their customers AT ALL! They left me with a mess to clean up, two rooms to paint and one room with huge staples in my walls

They did a great job, price was fair, and the service was great.

It was horrible. I asked the guy for a quote and he came over here and he said I needed to sign a form that says that he did a quote for me. When I was on a business trip, I got a call from them saying that they were on their way to do the insulation. I told them that I didn’t ask them to insulate my home. Apparently he had tricked me to sign a form that they were going to come and insulate house. So, I called them back and told them that they needed to send the truck back because I didn’t want them to insulate my house. So, it turn out the guy that drove the truck didn’t start drilling into my house without me been there. If he had started drilling my house, that would have been a big problem. So, USA Insulation’s got some major integrate issues.

Talkedto Steve at the home and garden show and set up an appointment for an estimate. When he came out, he told me right up front that they were pretty backed up due to the bad winter. I was fine with that and set a date that was good for both of us to have the work done. They called the day before to remind me of the appointment and showed up on time and did the work in one day. They did a great job, cleaned up after themselves and you couldn?t even tell that they had popped off the siding to drill the holes for the insulation.

I had a wonderful stuff with U.S Insulation. They were professional, we had an area that quite wasn't insulated right and they came out and took care of it. No questions asked and they cleaned up and they were wonderful. I would use them again in the future.

When the salesperson, Emmett Greely, came, he told me they do this kind of work every day. He led me to believe they do sound reduction jobs every day. They did the 1st and 2nd floor wall. They drill 2 inch holes in the wall and fill it in. They then finish the drywall. I still have spots where you can tell where the holes were drilled, so they didn?t finish the drywall well. The foam insulation did not help with the noise reduction at all. I called and spoke with the office manager, but received no help. I called several times over a 10 day period and eventually Steve, the owner, returned my call on May 20th. He contradicted what his salesperson had said about the noise reduction. He sent another team out to put more foam in the walls which meant they drilled more holes in the walls. One of the workers actually told me he wasn?t sure why they told me it would help with the noise reduction because he could guarantee me it wouldn?t help. He explained what materials help with noise reduction. After they left, there was no change in the noise reduction at all. The technicians were very pleasant and nice but if the salesperson would have been honest with me about the noise reduction and denied the work, I would have had more respect for the company. I felt like I was taken advantage of.

He was nice when I spoke with him today, but we had a very hard time connecting to get job done.

The service tech was really great. Overall the service and results were excellent. One area of improvement >> they need a 220v power connection. Most people with electric driers will have this plug, but it comes in multiple head varieties. They did not have the right head to plug in, so instead they plugged directly into my fuse box. While all turned out great, this was an area of apprehension. It would be better if they had multiple heads (and backups for when one truck steal the head from another truck).

They did very well. The two employees that came out were very nice and showed me the end product once finished. They did a great job and would use them again if needed.

Did not perform the service

After initially not showing on our scheduled day (same day as a snow storm) and calling 3 hrs after the fact, everything else went great. I had also asked for a crawlspace estimate which was very reasonable, I plan on doing that this spring. They initially estimated it would take an hour, they were there closer to 2.5hrs. I also asked them to remeasure the space for the attic once they were up there, and saved 50$ off the estimate, so something to keep in mind. The estimate measurements were done on the outside of the home, very rough estimates. I do plan on using them again once the weather warms up.

The two men arrived on the date scheduled and very much on time. They explained what they would be doing and asked if I had any questions after the explanation. They went about doing the insulation job and keeping me in the loop about what was going on. At the completion of the job they cleaned up all around the house. They came in the house and checked all of the electrical outlet and light switches on the outside walls to ensure everything was working.

After I was told it would cost an additional $700.00 to do remaining approx. 700sq feet of my house I decided I only wanted the 500sq feet I had already paid for. Contractor basically wanted me to purchase entire deal because he says he does not make any money on the $99.00, he pays this to Angie's list. Told him I am unable to do my entire house at this time. Called company in November to schedule for 500 sq feet insulation and was told they would call me back, My call was never returned. I Called again in December and they said they would come out on January 3. January 3rd came and went. Called again approx. one week after the 3rd after they missed the appointment and I hadn't heard from them. Basically was told they've been busy and they will get to it whenever they can. I just decided I would rather have a refund at this time. Gave a "D" instead of an "f" because they have never been rude, just not worth my time to keep calling them over this. I'm over this company, if I ever do decide to get insulation I will go elsewhere.

Updated review after service performed - initial review following: - I heard from provider the day after my review and was scheduled for the next day. They arrived on time and performed work agreed in a timely manner. I have made three connection attempts via email to schedule - and spoken to a live person TWICE with request for call back to schedule service. Have had zero response and thus no service has still been scheduled. First contact was 11/30 - most recent attempt was 12/17. I was told all Angies List customers are handled by the owner and my call would be returned the next day. The person answering the phone was unable to answer questions related to it or help me any further. If I ever hear back - I am willing to provide an updated review.

I was very pleased with the installation of insulation in my 2nd floor bedroom. The installation guys were extremely friendly and courteous. Rich explained to me what they would be doing and how. Afterwards, he showed and walked me through me exactly what they did. He even vacuumed up after the installation.

USA Insulation's proposal was to do more than we were willing to have done. A refund on the deal was offered. Tony was a nice professional well versed salesman.

Every once in awhile a company has a customer where everything goes wrong. I am that customer. They never called to make the appointment as indicated in the offer so we called them. It took almost 3 weeks to get scheduled, changed the date and they did not show up. Rescheduled for later date and installers did finally show up. The contact, Steve, admitted he was overwhelmed. Apparently they took too much on with this offer. One of the installers, Ray, admitted to not having enough sleep, and went into great detail about his personal problems. He stopped to talk to our neighbor which delayed progress on our installation. They also did not have drop cloths with them so we loaned them blankets. We still had quite a mess to clean up.

Upon initial purchase of the deal, I was told I would be contacted within 2 business days to schedule an appointment. I was not contacted, so I took the initiative to reach out to them and schedule an appointment. During the first appointment, I was greeted with not a "Hello, how are you? Thanks for contacting us to perform this work." but rather a "Hello, I'm not sure how you purchased two of these deals. That wasn't suppose to happen." So during the initial consultation, I filled out my paperwork and was asked when a good time to do the work might be. I stated that I was flexible as to when, but I wanted it done before the end of October. Seeing how my consultation was in September, I thought I giving them more than enough time to schedule something. He agreed... "Oh great, yeah we're trying to gang-up all the Angie's List jobs and do them on the same day. We'll get it scheduled before the end of October." A week goes by. Two weeks. Then three weeks. I hadn't heard anything about when the work would be performed, so I called them. This being the third week in October now and they scheduled a date for me November 5... which is after the end of October. November 5th arrives and I'm expecting them to arrive between 9:00 and 10:00 AM. No one shows, so I call the office. I was told that a they were unloading a truck and would be there "shortly." So I patiently wait until 11:45, when I receive a call from their office, this time the word was "A machine broke down on one of the trucks. We're switching trucks now and could be to your house around 12:30 - 12:45. Does today still work for you?" Since I have already taken the entire morning off, I said okay, sure... today still works for me. 12:45 comes and passes. I watch the clock strike 2:00, then 3:00, and finally, just when i'm about to give up on them, 4:00 PM, they arrive. I will say, the men who showed up were very nice, professional, and did a great job. I do not hold them accountable for the lack of communication. They were clean, thorough, professional, and quick. Those two guys were the only positive thing I have to say about my experience with USA Insulation. Nothing else was worth the trouble...

Initially, Steve came out to assess the situation and determine what might be needed. He reviewed and then said that the office would contact me to schedule a time to complete the project. My only issue was that I didn't hear back from the office to schedule and I called back in to get that completed myself. I know they were busy with all the people who had purchased the Angie's List deal. Once scheduled, the gentlemen arrived on time as scheduled. They were both very friendly and helpful and got the job completed in a short time. They were very conscientious making sure that everything was done properly and they cleaned up after so that you'd never know they were ever there. I would highly recommend USA insulation. They did a great job and left my house the way they found it - other than having plenty of new insulation in my kitchen area!

They never contacted me, I sent emails they did not respond, I had to call a few weeks after I purchased the deal and was told the owner would be out on Saturday to assess the job, and provide an estimate. He never showed and he is the owner and that explains it all.

The initial job quote included batting both hatches for ease of entry into the attic, which was written in the contract. The insulation was laid all the way from one side of the attic, across the hatch and tucked in on the other side of the hatch. This made it difficult to get into the attic for storage purposes. USA Insulation was contacted that evening and informed that this was not what was explained and I was told another appointment would have to be made. I called and made an appointment for the following Wednesday evening. The tech was a no call/ no show that Wednesday evening. I called USA insulation and told them that the appointment was missed and was informed they would "try" to get someone out that Friday or Saturday. I received a "Checking In" email from Angie's List on Monday to see if I needed assistance with anything and I decided to inform them that the job was not completed yet and I was having difficulty scheduling its completion. I was contacted by USA Insulation within an hour and they said they would like to get the issue resolved and another appointment was made for the following morning. The insulation technician showed up this time and moved the rolled insulation aside and secured it and paper backed insulation was glued to the hatch and the issue was resolved. Overall, I got terrific value for the money and they eventually went above and beyond to resolve the issue. I would have rated all "A's" if the issue would have been resolved in a few days rather than a few weeks. I would like to thank Angie's List for their excellent customer service and responsiveness to the issue. This was my first time using a contractor through Angie's List and I felt like a valued customer right off the bat! I have already purchased another "Angie's Deal" and I feel confident that I will receive great service with Angie in my corner.

I had a positive experience with the office, the owner and the employee who completed the work. Andrew was a pleasure to work with and exhibited great professionalism in performing his job responsibilities. He called to let me know that he would be running later than expected.

This was not a great customer service experience. The first visit by their sales rep was odd. He arrived without a ladder and asked if we had one. What? The Angie's List big deal was for blowing insulation in the attic. If the need was to get in the attic why would one not have been brought. The man stood on one of our dining room chairs and looked at just a label on the attic door. He tried to tell us we didn't need it as if he was trying to talk us out of it. The man said someone who would call that day to set up the appointment. That did not happen. My husband had to call them. We set up an appt two weeks out and the day before at 4pm they called to ask if they could move it to the next week as they could not get to all the homes that they had sold to. I explained to the woman I wasn't happy and she reminded me that it was a good deal. Regardless of a good deal or not they were not providing good service We were not pleased but had no choice so moved to Monday at 8am. Monday 8am no one came or called. I called them around 11am and was told the truck was delayed and they would be there today and offered 3 or 4pm. I told the owner it was unacceptable to have an appt at 8 am and have no one call or show up. He agreed and reminded me that I was getting a good deal. I told him he was missing the point. He agreed to the deal with Angie's List per his own admission to help his scores with Angie's list; however not making appointments, not calling, rescheduling an appt at the last minute that was scheduled for two weeks and overall overpromising and underdelivering was not a great experience. He told me they'd get the job done that day and make sure it was done to my satisfaction. The team that came were fine, quick and professional. My husband was happy with that part. I received a call from the office staff "because Steve told me to call and tell you the job was done". This company COULD be a lot better if they would get organized, focus on the customer, not over promise and obtain an office staff that is informed and trained on customer issues. The Deal was great. The Service and follow through was not.

I purchased a Big Deal for 500sq feet of insulation. Steve came out, looked in our attic and said we were already well insulated and that we didn't need to add insulation. He also mentioned that they could potentially negatively impact our "R" rating by getting into the attic and trying to install more. It was great to see someone give an honest opinion and actually turn down work and not sell us something.