Sterling Protective Services Inc

.

Fine

unknown

It has just been OK. I am new to security systems. We have had some hardware problems. The company seemed to be perplexed with some of the problems. They did give us 1 month free service for all of our troubles. Generous given that we were only without service for a couple of weeks.

The installer had trouble with programing the control panel so it would talk to their computer. They never did get it quite right. Still can't program a new code into it, so I am still using the default. I would call and ask them to come out again, but they have already been here several times, and the girl that answers the phone is extremely rude and condescending, not to mention incompetent. I think she is a large part of the programing issue. Some windows weren't done that should have been. I question how well they actually monitor the system. My daughter came home from college, letting herself in while I was out. She didn't know the code, and the alarm sounded for at least 8 minutes before she got a hold of me to turn it off. No call was made to the house by the company and no police were dispatched. I am going to change companies. At the very least, a monitoring call should have been made to the house to verify that all was ok.

The repairmen are young & my security system is old. They didn't know how to repair it & didn't want to learn. I would have preferred repair to replacing, but maybe that's unrealistic. Sterling was not the company that installed the system originally.

Mr. Williamson came out and was very helpful. He asked us some questions, let us know what the features were of our old system (house came with no instructions re: alarm), recommended another system, but did not try to sell us any additional features that we felt we didn't need. The work was done on time and the above amount includes the cost of monthly monitoring. The price was reasonable. The work was done a few months ago, and I forgot to submit so I'm not exact on the cost.

THEY ALSO CALLED MY BROTHER-IN-LAW TO COME OVER AND CHECK OUT THE HOUSE, WHICH HE DID. THEY THEN CALLED ME FRIDAY EVENING TO MAKE SURE EVERYTHING WAS OKAY AFTER I RETURNED HOME AND RESET THE ALARM. I ALWAYS FEEL SAFE WITH THEM A PHONE LINE AWAY.

THEY RESPOND QUICKLY. THEY DO A GREAT JOB. I HAVE USED THEM FOR 6 YEARS. I HAVE NOT HAD A PRICE INCREASE IN THAT TIME.

unknown

VERY FRIENDLY, THOROUGH AND VERY PLEASANT.

VERY RESPONSIVE WHEN I HAVE CALLED THEM WITH QUESTIONS, OR TO TELL THEM WHEN WE WOULD BE OUT OF TOWN. I HAVE NEVER HAD A PROBLEM WITH THE SYSTEM, AND TO ADD AND DELETE TEMPORARY PASSWORDS WHICH I REALLY LIKE.