These guys were remarkable: * exceptionally attentive (a foreman contacted me several times to explain what had happened, what was next, and to ask if I was satisfied so far) * extremely professional (communicated constantly, worked hard without endless or random"breaks", respectful of my schedule and my property) * outstanding quality of work (I don't believe the claims of "like it never even happened" that others use, but that's exactly what it looks like in my basement!) * rare level of attention to detail (they used drop cloths while painting and with equipment, and swept and vacuumed the work area daily. A visitor to the home would never know there was work being done unless they went down to that part of the house.) I'm extremely particular about who I'll allow into my home to do work, and about the quality of the work they do. I can't say enough good things about Clarke Contractors, beyond saying that I'd gladly have them back in my home. In fact, I'm going to have them quote on a bathroom remodeling.
Description of Work: The Blue Max water main ruptured in the middle of the wall where it entered my house. The basement carpet was soaked in a 10' radius from the that point, and the drywall and insulation were extremely wet. After trying for almost a week to dry it up with fans & a residential dehumidifier, I called the insurance company. They confirmed that there was extensive water damage, and that I should file a claim. The insurance adjustor referred me to a local franchise of a national company that deals with smoke and water damage restoration, but their ratings on Angie's List were less-than-stellar. A brief search for other options turned up Clarke Contractors, who had outstanding ratings. I called them to come offer a quote, and I found out why their ratings are impeccable. 20 minutes after my call, the owner himself arrived, and confirmed, for the most part, what the insurance adjustor and the other company had told me. However, he explained where things might not be that bad, or where there might be unanticipated difficulties. He outlined a contingency plan for how they'd proceed, and how they would deal with any problems that came up. He also said he knew the insurance adjustor very well, and that he'd be glad to do the work according to her quote. I signed the contract then, and he had people and drying equipment in the house less than 2 hours later. In less than an hour after they had arrived, all the wet drywall, insulation, carpet, and padding had been removed, placed in contractor's plastic trash bags (so as not to get nastiness all over the rest of the house), and taken out to their trucks. I had expected them to leave a trail of debris through the house, footprints on the carpet, and a pile of junk at the end of the driveway to wait for the garbage service. (Such has been my experience with contractors in the past.) Instead, the house looked untouched. The owner had also contacted a carpet person, who arrived during their work to take samples of the old carpet for matching, and to explain how and when the carpet installation would happen. He was extremely professional, 4 days later (per my schedule), they returned to remove the drying equipment, and assess for mold and/or damage to the wood framing. Finding no damage, they installed new insulation and drywall, and were finished in under 2 hours. The following day, they smoothed out the drywall seams until they were invisible. I have never seen this level of craftsmanship in drywall work. The entire basement was painted the next day. The carpet took an extra day to arrive, but it was installed by yet another professional crew who'd been chosen by the carpet guy after I had explained my expectations (and after the horror stories I had recounted of carpet installations past...). The following day, the Clarke Contractors rep returned to reinstall the closet doors, shaving them so they'd work correctly with the new carpet. The entire job came to nearly $7,000, which was paid (less my deductible) by the insurance company.