Bartels Heating & Cooling Inc

Very well they found a couple of potential problems. They performed maintenance on the problems and the 17 yr old unit has performed excellently.

To date, all is working well. We are pleased with the work completed, as well as the way the installers cleaned up each day before leaving. The installation took longer than expected, but at the end of each day, they made sure we had use of the A/C for the night.

Our furnace would not come on. Steve showed up exactly as arranged, and diagnosed the problem within minutes. He ordered the necessary part and came back the next day and installed it. Steve was courteous and worked quickly. I would recommend Bartels.

They respond quickly when we have a problem.

They came out a couple weeks later at no charge because of the service contract. They are a local company and very nice people.

My main complaint for this company is I identified myself as an Angie's List member and asked if any discounts were available. I was told no. It was an emergency situation so I didn't have the opportunity to review Angie's list prior to engaging this companies services. After I did reviewed Angie's list I found the company did offer a discount for the service I needed. The cost of service call was at least 10.00 higher than anyone else I called. Based on those circumstances I can't recommend this company.

I called on Tuesday and John came out Wednesday with an estimate. He followed up and answered all my questions. In the end I went with another company that had serviced my furnace and AC unit before. The prices were very similar. I had a very good experience.

Very well. Bartels are super-professional, very thorough and prompt.

We called Bartels on August 21 to inquire about water heater service. Their technician arrived the same day to assess the problem, and it turned out we needed to replace the 23-year old gas water heater. Bartels called back with an estimate on Monday, August 24, and the installers arrived to install the new heater the following day. Very prompt and competent service, as we have always experienced with Bartels.

Provided a complete maintenance service of the inside air handling system including vacuuming, lubrication and check of electrical connections. Verified it was operating as expected and communicating properly with thermostat. Chemically washed down the outside compressor unit and verified electrical connections, lubrication and pressures of coolant. Took about one hour total and was completed to my satisfaction. Only took a small amount off for being about 30 minutes late for an 8:00 appointment, but called ahead of time and let me know his expected arrival time.

I purchased the coupon for a $79 A/C tune up from Bartel's. We hadn't used the A/C yet and the day the technician came out, it was in the low 60's. We had the same company come out for a furnace tune up last fall and were pleased with the technician who came out for that service. I expected the same kind of service with the A/C tune up and I must say I was a little disappointed. The technician asked to see where my furnace was and when I asked why he replied that he liked to look at the entire heating and cooling system to make sure everything was running as it should be. I thought this was odd but showed him the furnace anyhow. Immediately he wanted to show me things that were wrong with the furnace. He then continued to tell me that I had an issue with the hot water tank. He said that since it was right next to the furnace, that he took a quick look at it. I began to feel as if he was "looking for issues" so that he could do the repairs and charge me accordingly. At this point, I informed him that I would like everthing in writing that he found needing repairs as I was not going to have him do any of the repairs, but rather turn it in to my home warranty company. Finally, he went outside to look at the A/C (the whole reason he was there). He found 2 more "issues" with the A/C. He then informed me that since the A/C and furnace were builder's grade, they would probably need to be replaced within a few years. He wrote up the "issues" he found as I requested. I then called my home warranty company and set up an appointment with a plumber and heating/cooling company that they contract with. I took a day off from work and had both companies come the same day. The plumber looked at the hot water heater and confirmed what the Bartel's technician suspected. He made the repair quickly and I paid the $60 fee. The heating/cooling technician is one that we have had at a previous residence we owned and were very pleased that he would be checking our "issues". Of the 3 "issues" with the furnace and A/C written up by Bartels', the home warranty technician found nothing wrong. So no repairs were needed and yet I had to pay the $60 fee. So I spent an additional $120 and took a day off from work and 1 repair was done. This is where my disappointment comes into play. Whether it was the case or not with the Bartel's technician, I now feel as if Bartel's will be looking for "issues" and taking advantage of me because I don't know much about heating/cooling.

Standard maintenance on two separate furnaces. Super friendly, punctual, professional, and thorough. Their 'maintenance' went far beyond most standard service and would have clearly been billed as a repair by other companies. They helped with our UV system, they replaced filters on both units, they adjusted and replaced a filter in our humidifier attached to one unit, and cleaned out and repaired one unit. All as part of their standard contract maintenance program. Highly recommended!

Went great. I watched and talked to the guy as he worked and now I know how to fix that problem in the future.

Oh, boy. We originally had scheduled service for mid-December. I took the day off of work and waited. When the tech did not show, I called and was told that yes, the tech not only showed up but also called ahead of time. I angrily insisted that no one had showed. After all, I was here the whole time, right? I was livid and hung up. I then wrote a scathing review. Well, it turns out that I could not have been more wrong. I had submitted THE WRONG PHONE NUMBER and, unbeknownst to me, our wireless doorbell had been unplugged by an unknown culprit. So, the poor guy had indeed called and shown up, but got no response. I had acted like a total jerk on the phone, and knew I owed them an apology. I showed up at their Hamilton office, hat in hand, and spoke to the manager. I explained the situation and apologized profusely. He remembered the incident, but graciously forgave me with a smile. We rescheduled for today (1/8/2015); the guys, Steve and John, showed up, on time, and were very kind, helpful and professional. I even tried to apologize again, but they would not hear of it. The incident was forgotten as far as they were concerned. Now, how could I ask for more? This company knows what customer service means, and obviously goes the extra mile! They are very friendly and personable. Will I use them again? Absolutely! Will I refer them? Yes, to everyone I know!

I've been using Bartel's both commercially and personally the past 5-6 years. HVAC companies are notorious for shoddy work, failure to meet appointment schedules, high turnover of technicians, etc. I found and stayed with Bartel's because their turnover of technicians seems low, their prices are the lowest among reputable HVAC companies and they make every attempt to meet customers' schedules. The furnace replacement for Bartel's first major job at my current place of employment. Being a residential care center, it's important any contractor respect the special needs and requirements of our clients. I had no reservations regarding the technicians' deportment during the furnace installation. Fellow staff even commented favorably regarding the professionalism of the technician team. Equally important, the installation was completed without any follow-up issues (as expected). This installation was the third furnace they've installed commercially for me. Without hesitation, I highly recommend Bartel's for any HVAC needs.

I just don't know what the problem is with your company. The name "Bartel's" is widely known and respected as a respected, responsible heating and cooling service among all my family, friends and neighbors. We felt confident in consulting your company for a simple furnace inspection. It took 11 days and a prompting from Angie's List to get a response to our intial request. "Paul" scheduled the service for today (12/18/2014) between 12:00 and 1:00 p.m. At 2:00 p.m., I called to find out what had happened. The woman on the phone said that the service tech had been here 45 minutes prior (1:15) and that no one had answered the door. At that time, no one here heard anyone knock, the dogs did not spazz out as they normally do when there is someone at the door and the doorbell did not chime. But your representative insisted that the tech was here, so I agreed to try this again. She said someone would be out in 20 minutes. I waited outside like an idiot in the cold for half an hour, then called and cancelled the appointment. If this is representative of the type of "service" you offer, we'll pass. I cannot, in good conscience, recommend Bartel's to anyone

great job, very thorough, found issue that was putting carbon monoxide into home and fixed it.

We found Bartel's Heating and Cooling on Angie's List as we are new to the area and needed to have our furnace cleaned and tuned up. Because they are in Hamilton and close to where we live, we decided to go with them. They also had wonderful reviews. Today was a very snowy, cold day and I thought maybe I would get a call cancelling my appointment. But Shane, our technician, showed up as scheduled and was very professional. He explained everything he did, showed us why the filters we currently are using may not be the best and gave us tips on how to make our furnace last longer. We were very appreciative of all his advice and suggestions, We will definitely use Bartel's again and hope that Shane answers our call if needed.

This is the second time I've hired Bartels Heating and Cooling to work on my home furnace/air conditioner. They always arrive on time, always provide excellent service, and there are no follow-up problems. I always feel very confident that I'm working with a competent, experienced, dependable service staff and would recommend them to anyone.

They were great on the emergency my home was 4 years old and the furnace failed. They came out the very next day and repaired the furnace. The company that installed the furnace would not come and do the warranty for 3 days. The maintenance agreement was pretty good I just had trouble getting it scheduled. They did not send out reminders and left it to the homeowner. I suggested they sent out a reminder or call to schedule an appt. Eventually I just dropped the service. I will call them back if I have any additional issues.

He did a really good job, found out that the heater didn't really need fixed, just needed a part cleaned. He was very efficient.

It went smoothly as it always does with the great Bartels technicians. John arrived on time, did a thorough job, and was friendly. The techs are always in time. Once they had to cancel at the last minute due to a tech's personal situation and they called me in plenty of time so my schedule wasn't disrupted. They are courteous and leave things just as they were found. Bartels has been my furnace and air conditioning service provider for over 24 years.

Great – very thorough – explained everything

They fixed the issue. Very professional.

It went great with the company. He was honest and efficient. He came quickly after I called and informed me that it would be an overtime charge, which was understandable.