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Reviews
4.51,081 Reviews
Showing 801-825 of 1081 reviews
SUSAN B.
11/2005
heating & air conditioning/hvac
+ -1 moreI DID NOT HIRE JACOB BROS. TO INSTALL A NEW BOILER FOR ME BECAUSE 1. THE BOILER THEY WERE GOING TO INSTALL WAS TOO LARGE(ACCORDING TO 2 OTHER COMPANIES) AND 2., WHICH IS MOST IMPORTANT, THE SALESMAN, AFTER I HAD BEEN TOLD THAT I COULD NOT TURN MY FURNACE ON BECAUSE OF CO LEAKAGE (BY 3 COMPANIES) TOLD ME THAT THE COST FOR THE NEW BOILER WOULD BE $3,000 MORE THAN WHAT HE HAD QUOTED ME IN WRITING. BEFORE I KNEW THAT MY BOILER WAS LEAKING CO I ASKED JACOB BROS. TO GIVE ME A QUOTE ON CENTRAL AIR CONDITIONING AND A NEW BOILER. THE WRITTEN QUOTE FOR THE BOILER HAD BEEN AROUND $7800, BUT KIRK WILEY WHEN HE CALLED ME SAID IT WOULD COST $3,000 MORE BECAUSE HE HAD PUT ALL THE LABOR COST INTO THE AIR CONDITIONING QUOTE. HOWEVER, I HAD GOTTEN OTHER QUOTES FROM OTHER COMPANIES WHICH WERE IN THE SAME RANGE AS THE $7800. AND, ACCORDING TO ONE COMPANY, EVEN THOUGH THE BOILER THAT JACOB BROS. WAS GOING TO PUT IN WAS LARGER (UNNECESSARILY), THE BOILER SHOULD STILL NOT COST AS MUCH AS $3,000 MORE.
Description of Work: A BOILER SERVICE MAN INSPECTED MY BOILER AND TOLD ME THAT I COULD NOT TURN MY FURNACE ON BECAUSE IT WAS LEAKING CARBON MONOXIDE AND THAT I WOULD NEED A NEW BOILER. A REP FROM ADCO CAME OUT LATER AND SAID HE COULD RESEAL MY BOILER FOR $200 AND THAT IT WOULD NO LONGER LEAK CO. FURTHERMORE, HE SAID I COULD TURN THE FLAME DOWN AND OPEN A BASEMENT WINDOW AND WOULD NOT BE THREATENED BY CO WHICH WE HAVE DONE AND WE'VE HAD NO PROBLEMS.
| Rating Category | Rating out of 5 |
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| professionalism | |
| responsiveness | |
| punctuality |
$79
Pete A.
10/2005
heating & air conditioning/hvac
+ -1 moreJOB 1: JASON ARRIVED CLOSE TO THE TIME AGREED UPON. HE GAVE ME A LOT OF INFORMATION ABOUT MY SYSTEM AND, I THINK, SOME GOOD ADVICE ON WHAT TO DO NEXT. HE DIDN'T DO UNNECESSARY WORK ON MY SYSTEM, WHICH I APPRECIATED. (I DID HAVE A CONCERN: HE MENTIONED THAT THE WATER INSIDE THE UNIT FROM CLEANING IT WOULD BE DRAINED AWAY, BUT THEN WROTE ON THE RECEIPT THAT HE COULDN'T GET RID OF THE WATER BECAUSE THERE WAS "NO ACCESS.") OVERALL, I WAS SATISFIED AND PURCHASED A MAINTENANCE AGREEMENT (PRE-PAID FOR SERVICE ON MY FURNACE AND I'LL GET 15% OFF SERVICE CALLS IN THE NEXT YEAR.) JOB 2: I HAD PREVIOUSLY PURCHASED A ONE-YEAR SERVICE CONTRACT FOR MY A/C AND FURNACE. IT INCLUDED INSPECTION AND CLEANING OF BOTH UNITS. (TWO TOTAL VISITS) THIS VISIT COVERED THE FURNACE. MIKE WAS VERY PLEASANT AND ANSWERED MY QUESTIONS ABOUT HOW THE FURNACE WORKED. HE CHECKED EVERYTHING OUT AND SAID IT WAS IN GOOD SHAPE, WITH NO NEED TO REPLACE THE THERMOCOUPLE (WHICH HAD BEEN REPLACED THE PREVIOUS WINTER.)
Description of Work: JOB 1: JASON CAME OUT TO INSPECT MY CENTRAL AIR SYSTEM. I'VE BEEN TOLD TWICE BY ANOTHER COMPANY (WHICH INSPECTED/FIXED MY SYSTEM AS PART OF MY HOME WARRANTY) THAT IT NEEDED TO HAVE ITS' EVAPORATOR COIL TAKEN OUT AND CLEANED. JASON SAID THE SYSTEM WAS RUNNING FINE. HE INSPECTED THE INSIDE AND OUTSIDE PARTS OF THE SYSTEM WITH SOME INSTRUMENTS AND CLEANED THE OUTSIDE PARTS WITH A HOSE AND SOME SOAP. HE RECOMMENDED THAT I HAVE THE CONTACTOR REPLACED AND HAVE AN E-Z TRAP INSTALLED, BUT I DECIDED TO PUT THESE REPAIRS OFF. ($155) JOB 2: COMPLETE CHECK AND CLEANING OF FURNACE. ($0)
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$155
SCOTT M.
10/2005
heating & air conditioning/hvac
+ -1 moreJACOB BROS. ARRANGED AN APPOINTMENT WITH US FOR WEDNESDAY AT 5:00 PM. WE RECEIVED A CALL ON WEDNESDAY MORNING THAT THEY DID NOT NEED TO MEET WITH US BECAUSE THEY HAD BEEN BY THE HOUSE TO SEE WHAT NEEDED TO BE DONE. WHEN WE SAID THAT THEY HAD NOT BEEN IN THE BASEMENT TO LOOK AT WHAT HAD TO BE DONE THERE, THEY TOLD US THEY DID NOT NEED TO SEE OUR BASEMENT. WHEN THE ESTIMATE ARRIVED BY MAIL, IT WAS $1150!! OTHER ESTIMATES CAME IN AT $450-500. NEEDLESS TO SAY, WE WENT WITH ANOTHER COMPANY AND WERE EXTREMELY HAPPY WITH BOTH THE PRICE AND THE WORK.
Description of Work: WE WANTED TO HAVE THE AIR CONDITIONER (ORIGINALLY INSTALLED IN 1998) MOVED FROM THE BACK OF OUR HOUSE TO THE SIDE SO THAT IT WAS OUT OF SIGHT AND CLOSER TO THE FURNACE IN THE BASEMENT. SINCE OUR BASEMENT HAS UNFINISHED CEILINGS AND ALL THE WIRING, FREON LINE, ETC. IS IN EXCELLENT CONDITION, WE KNEW THAT NO NEW MATERIALS WERE NEEDED TO MOVE THE AIR CONDITIONER TO ITS NEW LOCATION. WE HAD BEEN TOLD BY THE PERSON WHO GAVE US AN ESTIMATE FOR BUILDING THE DECK (HENCE THE NEED TO MOVE THE AC UNIT) TO EXPECT A PRICE OF $400-600. WE ASKED JACOB BROS. TO GIVE US AN ESTIMATE FOR THE WORK.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness | |
| punctuality |
SARA W.
10/2005
heating & air conditioning/hvac
+ -1 moreWE RECEIVED PROMPT, PROFESSIONAL SERVICE.
Description of Work: CLEANED FURNACE THOROUGHLY. COST INCLUDES DISCOUNT PAYMENT FOR SPRING CLEANING OF AIR CONDITIONER. WE ALSO USED THE COUPON AVAILABLE THROUGH ANGIE'S LIST.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$215
10/2005
heating & air conditioning/hvac
+ -1 moreTHEY REPLACED NUMEROUS PARTS, AND SPENT A LOT OF MONEY WITH THEM, BUT THE PROBLEM WAS NEVER FIXED. THEY CAME BACK NUMEROUS TO FINALLY FIND THE PROBLEM. BY THIS TIME I WANTED SOMEONE NEW TO JUST FIX ALL THE PROBLEMS THAT STILL EXIST. THEY EVEN RECOMMENDED I CALL SOMEONE ELSE, WHICH IS CRAZY.
Description of Work: THEY CAME OVER TO CHECK MY HEATING SYSTEM IN MY HOME THAT WAS NOT WORKING REALLY WELL.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness |
$389
Response from Thomas & Galbraith Heating, Cooling & Plumbing
CLIFF H.
09/2005
heating & air conditioning/hvac
+ -1 moreI SCHEDULED AN APPOINTMENT FOR A BUSINESS ADDRESS. IT WAS AGREED THAT I WOULD MEET THE TECH AT THE LOCATION AT 9AM. ON THE MORNING OF THE APPOINTMENT I ARRIVED AT 8:45. I WAITED TILL 9:10 FOR THE TECH AND THEN CALLED. I WAS TOLD JACOB BROTHERS HAD CALLED (MY HOME) TO CONFIRM THE APPOINTMENT AT 8:35, AND WHEN THEY DID NOT GET AN ANSWER THEY SENT THE TECH HOME. I WAS TOLD THEY WOULD NOT SEND OUT THE TECH SENT HOME BUT COULD GET SOMEONE OUT BY 10:30 OR 11:00. (INITIALLY I WAS OFFERED AN AFTERNOON APPOINTMENT.) I EXPLAINED THAT I HAD TAKEN A HALF DAY VACATION NEEDED TO BE BACK AT WORK BY NOON AND REALLY NEEDED THEM TO DISPATCH THE FIRST TECH AGAIN. THEY REFUSED. MY COMPLAINT IS I WAS NEVER TOLD THEY WERE GOING TO CONFIRM THE APPOINTMENT. IF SO I WOULD HAVE GIVEN THEM A CELL NUMBER TO REACH ME. THE CONFIRMATION SHOULD HAVE BEEN MADE SOONER. THEY SENT THE TECH HOME BEFORE MY SCHEDULED TIME. IF I HAD CALLED 10 MINUTES EARLIER I STILL WOULD NOT HAVE RECEIVED SERVICE.
Description of Work: CLEANING OF FURNACE.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness | |
| punctuality |
$80
DONNA R.
09/2005
heating & air conditioning/hvac
+ -1 moreTHE A/C WAS COMPLETELY DOWN. I CALLED JACOB BROTHERS WHEN I GOT TO WORK IN THE MORNING. MY MOTHER MET WITH THE TECHNICIAN, BILL CRAIG. HE WAS JUST WONDERFUL. VERY POLITE. HE EXPLAINED EVERYTHING TO MY MOTHER AS HE WENT ALONG, THEN RE-EXPLAINED EVERYTHING TO ME ON THE TELEPHONE. HE GAVE ME SUGGESTIONS AND WAS JUST VERY NICE. IT WAS A REALLY GREAT EXPERIENCE. THE COST WAS MORE THAN REASONABLE, ESPECIALLY CONSIDERING IT WAS AUGUST 1ST AND THE AIR WAS AWFUL, AND I HAD SERVICE WITHIN A FEW HOURS.
Description of Work: A/C WAS THROWING THE CIRCUIT BREAKER. BILL CRAIG CHECKED EVERY SINGLE THING IN THE SYSTEM, AND TIGHTENED THINGS IF NEEDED. HE BLEW OUT THE DRAIN, CLEANED THE UNIT INSIDE AND OUT, CLEANED THE COILS. HE WROTE DOWN THE READINGS WHEN APPLICABLE.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$297
Response from Thomas & Galbraith Heating, Cooling & Plumbing
BEN P.
08/2005
heating & air conditioning/hvac
+ -1 moreVERY HAPPY WITH THEIR WORK. ORIGINAL QUOTE FROM A COMPETITOR WAS $18,000, IN PART BECAUSE THEY RECOMMENDED A 50% INCREASE IN DUCTWORK. JACOB BROTHERS MUCH MORE WILLING TO OFFER OPTIONS ON HOW TO SAVE MONEY AND WHAT WORK COULD BE SKIPPED. THEY DID HAVE A 5 DAY DELAY IN THE JOB DUE TO A DEFECTIVE BLOWER MOTOR, BUT WERE VERY APOLOGETIC AND FINISHED JOB AS QUICKLY AS POSSIBLE. SYSTEM HAS WORKED WELL, EVEN ON THE HOTTEST DAYS.
Description of Work: REPLACED BLOWER AND CONDENSER FOR EXISTING HIGH VELOCITY AIR FLOW A/C SYSTEM (THE SPECIAL TYPE OF SYSTEM FOR OLD HOUSES WITH HOT WATER RADIATORS AND LIMITED DUCTWORK). MADE MINOR, LOW COST CHANGES IN DUCTWORK TO IMPROVE AIR FLOW. AT NO EXTRA CHARGE, MOVED CONDENSER TO FRONT OF HOUSE TO GET NOISE, HEAT AND HARDWARE AWAY FROM FUTURE PATIO AREA.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$8,772
Response from Thomas & Galbraith Heating, Cooling & Plumbing
PATSY H.
07/2005
heating & air conditioning/hvac
+ -1 moreIT WAS A BIG JOB REPLACING THE ORIGINAL FURNACE THAT HAD BEEN EMBEDDED IN CONCRETE. GREAT RESULTS, CLEAN UP, & PROFESSIONALISM & PUNCTUALALITY, THE CLEAN UP & OBVIOUS RESPECT FOR MY HOME WAS VERY APPRECIATED.
Description of Work: INSTALLED NEW HVAC SYSTEM
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$9,000
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Leslie W.
07/2005
heating & air conditioning/hvac
+ -1 moreTHE ESTIMATOR WAS EARLY, WAS WAITING WHEN WE ARRIVED HOME FROM WORK. HE ASKED US JUST A FEW QUESTIONS AND SEEMED TECHNICALLY KNOWLEDGEABLE. UNFORTUNATELY, HE WAS MUCH MORE INTERESTED IN WHO ELSE WAS PROVIDING ESTIMATES AND WHAT BRANDS THEY WERE RECOMMENDING. HE WAS MORE INTERESTED IN SIZING UP HIS COMPETITION THAN WORKING WITH US TO FIGURE OUT WHAT SYSTEM WOULD BEST SUIT US. HE CAME ACROSS AS UNPROFESSIONAL IN THAT REGARD. AFTER WE NOTIFIED HIM WE HAD DECIDED ON SOMEONE ELSE, HE CALLED BACK AND PRESSED AGAIN FOR DETAILS ABOUT THEIR ESTIMATE, AGAIN MISSING THE POINT AND REINFORCING OUR DECISION TO GO WITH SOMEONE ELSE.
Description of Work: REPLACE GAS FURNACE AND INSTALL NEW HUMIDIFIER. ESTIMATE ONLY ($5300,) WE CHOSE ANOTHER COMPANY.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness | |
| punctuality |
CHRIS V.
07/2005
heating & air conditioning/hvac
+ -1 moreCAME OUT SAME DAY ON JULY 22ND! DIDN'T CHARGE US A MINT FOR THE CALL EITHER. 1 COMPANY WE CALLED(NOT ON THE LIST) WANTED TO CHARGE IN 15 MINUTE INCREMENTS. GREAT GUY SHOWED UP. FOUND THE PROBLEM RIGHT AWAY. CHECKED OUT THE SYSTEM BEFORE HE LEFT. MADE SOME HELPFUL SUGGESTIONS ON EFFICIENCY AND CLEANING. GAVE THE KIDS MAGNETS THAT LOOKED LIKE THEIR TRUCK. EVERYBODY WAS HAPPY. THE CAPACITOR WAS BAD AND THIS IS THE HEART OF THE SYSTEM SO THE PART WAS EXPENSIVE BUT HEY I DIDN'T HAVE TO REPLACE THE WHOLE THING AND HE HAD EVERYTHING WITH HIM ON THE TRUCK. NO WAITING.
Description of Work: INSPECT A/C SYSTEM AND FIGURE OUT WHY IT WASN'T WORKING.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$222
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Laurie L.
06/2005
heating & air conditioning/hvac
+ -1 moreTHEY CAME OUT QUICKLY. THEY DIAGNOSED THE PROBLEM AND ORDERED THE PART THAT WAS NEEDED. THEY WERE ABLE TO COME BACK TWO DAYS LATER TO INSTALL THE PART. ALL OF THE STAFF WAS VERY PROFESSIONAL. THEY EXPLAINED THE PROBLEM TO ME CLEARLY. THEY ARRIVED WHEN THEY SAID THEY WOULD, AND GAVE A NARROW WINDOW OF TIME, SO I DID NOT NEED TO STAY HOME ALL DAY TO WAIT FOR THEM. I WOULD DEFINITELY USE THEM AGAIN FOR ANY HEATING/AC PROBLEM.
Description of Work: FIXED BROKEN AIR CONDITIONER.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$300
HOLLY T.
06/2005
heating & air conditioning/hvac
+ -1 moreTHE OFFICE ASSISTANT CALLED THE DAY BEFORE, TO REMIND ME OF THE APPOINTMENT I HAD MADE. THEN, WHEN IT WAS DETERMINED THAT SOMEONE COULD COME OUT EARLIER THAN WHAT HAD BEEN ARRANGED, THEY CALLED AGAIN TO SEE IF I WAS HOME AND IF I WANTED THAT TO HAPPEN. WHEN THE SERVICE PERSON ARRIVED, HE DIDN'T MIND THAT I ''TAGGED ALONG'' TO WATCH AND LEARN A FEW THINGS. HE WAS POLITE AND 'DOWN TO BUSINESS' WITH CHECKING EVERYTHING OUT THOROUGHLY BEFORE HE MADE A FINAL ASSESSMENT AND RECOMMENDATION. I WAS GLAD THAT THERE WASN'T IMMEDIATE PRESSURE TO SELL ME A WHOLE NEW UNIT. HE LAID OUT THE DIFFERENT OPTIONS FOR ME, AND DID NOT EVEN PRESSURE ME ABOUT THOSE CHOICES. HE SPRAYED ENOUGH WATER ON THE GRASS AFTER CLEANING THE UNIT WITH ACID TO TRY TO REDUCE GRASS-KILL. I THINK OVERALL, MY UNIT WAS ASSESSED THOROUGHLY, AND I WAS PLEASED WITH THE PRICE OF THE EVALUATION AND THE POWER ASSIST STARTER KIT PLUS THE CLEANING. HE TOLD ME ABOUT THE ANNUAL CHECK-UP AGREEMENT, BUT AGAIN, NO PRESSURE TO BUY.
Description of Work: EVALUATED MY AGING AIR CONDITIONING UNIT, BECAUSE IT WAS NOT BLOWING COOL AIR. DETERMINED THE PROBLEM WAS THAT MY AMP BREAKER HAD BLOWN ON START UP. INSTALLED A POWER ASSIST STARTER KIT TO FIX THE PROBLEM. ALSO NOTICED THAT THE COILS HAD NOT BEEN CLEANED, PROBABLY IN SEVERAL YEARS (I'M NEW TO THE HOUSE)...SO HE ACID CLEANED THE CONDENSER COILS.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$243
TOM B.
05/2005
heating & air conditioning/hvac
+ -1 moreEXCELLENT ALL AROUND. THE PERSON WHO DID THE WORK FORGOT TO SUBTRACT ANGIE'S LIST COUPON FROM TOTAL BILL - THEY SENT A REFUND, PROMPTLY, AFTER ONE PHONE CALL.
Description of Work: INSPECTED AC, FOUND AND REPAIRED LEAK, REFILLED AC.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
FRANCES T.
05/2005
heating & air conditioning/hvac
+ -1 moreI WOULD RECOMMEND JACOB BROS. WITHOUT RESERVATION. THEY DID THOROUGH PLANNING/CONSIDERED DIFFERENT SCENARIOS, AND RECOMMENDED DIFFERENT OPTIONS BASED ON PRICEPOINT. THEIR WORKMEN WERE PUNCTUAL, CLEANED UP AFTER THEMSELVES, AND DID A TERRIFIC JOB.
Description of Work: JACOB BROS. DID A VERY TOUGH INSTALL OF A HEAT PUMP AND AC, ON THE THIRD FLOOR OF OUR 100 YEAR OLD HOUSE. THIS INCLUDED PUTTING DUCT WORK IN, RUNNING ELECTRIC, INSTALLING UNITS,ETC AND REQUIRED QUITE A BIT OF TROUBLESHOOTING. THEY ALSO REPLACED THE HVAC UNIT FOR OUR FIRST FLOOR.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$17,200
Response from Thomas & Galbraith Heating, Cooling & Plumbing
MICHAEL H.
05/2005
heating & air conditioning/hvac
+ -1 moreA LESS REPUTABLE COMPANY WOULD PROBABLY HAVE REPLACED THE A/C (FOR A LOT MORE MONEY). WENT OUT OF THEIR WAY TO FIT ME INTO AN ALREADY FULL WEEK. EXCELLENT ALL AROUND!
Description of Work: REPAIRED LEAK, ADDED REFRIGERANT, AND CLEANED THE UNIT.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$223
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Elle M.
05/2005
heating & air conditioning/hvac
+ -1 moreSERVICE MAN WAS NICE, AND WAS ON TIME FOR APPOINTMENT. HE WAS HELPFUL WITH EXPLAINING WHAT WAS WRONG. THE COMPANY CHARGES A TRAVEL/DIAGNOSTIC FEE JUST TO COME TO YOUR HOUSE, THEN THEY CHARGE YOU FOR THE SERVICE. THAT'S A CROCK. I NEED A NEW HEAT PUMP/AIR CONDITIONER, BUT WON'T BE BUYING FROM THEM.
Description of Work: EVALUATED WHY MY HEAT PUMP/AIR CONDITIONER WAS NOT WORKING.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$94
SARA G.
04/2005
heating & air conditioning/hvac
+ -1 moreTHE TECHNICIAN, BILL, CALLED TO LET ME KNOW THAT HE WAS ON THE WAY AND WOULD BE THERE IN ABOUT 30 MINUTES. HE WAS ON TIME, VERY KNOWLEDGEABLE AND EXPLAINED EVERYTHING HE WAS CHECKING AND WHAT NEEDED TO BE DONE. HE DIDN'T TRY TO PRESSURE ME INTO BUYING ANYTHING AND EVEN TOLD ME THAT MY AIR CONDITIONER DIDN'T NEED REPLACED. HE GAVE ME SEVERAL OPTIONS FOR SOLVING THE PROBLEM. TECH WAS VERY PERSONABLE, SPOKE HIGHLY OF HIS COMPANY AND THEIR COMMITMENT TO THEIR CUSTOMERS. IT'S NICE TO TALK TO SOMEONE WHO IS PROUD OF THE WORK THEY DO AND THE COMPANY THEY WORK FOR, AND IT CERTAINLY TENDS TO INSTILL CONFIDENCE IN THE CONSUMER.
Description of Work: SERVICE CALL DUE TO AIR CONDITIONER FREEZING UP. BILL, THE TECHNICIAN FOUND THAT THE PROBLEM WAS DUE TO POOR AIR FLOW. THE EVAPORATOR COIL NEEDED TO BE CLEANED, HOWEVER, DUE TO POOR INSTALLATION OF THE SYSTEM BY THE PRIOR HOMEOWNER, THE COIL COULD NOT BE ACCESSED WITHOUT EXTENSIVE WORK, ESTIMATED TO BE AROUND $500.00. SINCE I AM ALSO GOING TO GET AN ESTIMATE TO REPLACE THE FURNACE, HE TOLD ME IT WOULD BE MORE COST EFFECTIVE TO HAVE THE COIL CLEANED DURING THE FURNACE INSTALLATION, AS IT WOULD BE EASILY ACCESSIBLE AT THAT TIME. HE MADE ARRANGEMENTS TO HAVE THE ESTIMATOR CALL ME BEFORE HE EVEN LEFT THE HOUSE AND I HEARD FROM HIM WITHIN 20 MINUTES. ALTHOUGH NO REPAIRS WERE DONE AT THIS TIME, BILL WAS ABLE TO DIAGNOSE THE PROBLEM. I WAS VERY IMPRESSED BY THIS COMPANY AND WILL UPDATE THIS POSTING AFTER GETTING MY ESTIMATE ON 05/03. SERVICE CALL WAS $79; WITH ANGIE'S LIST COUPON, FINAL CHARGE WAS $54.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$54
Response from Thomas & Galbraith Heating, Cooling & Plumbing
LUC E.
03/2005
heating & air conditioning/hvac
+ -1 moreI'M STILL AMAZED BY THE POOR PERFORMANCE OF THIS COMPANY. JUST TRIED TO SELL ME A NEW UNIT, IT SEEMS. DON'T HIRE THEM!
Description of Work: LOCKE WAS CALLED IN TO FIX A HEAT PUMP THAT BROKE DOWN. INSPECTOR CAME AND WITHOUT ANY TESTING CONCLUDED THAT THE COMPRESSOR WAS BROKEN AND WE NEEDED A WHOLE NEW UNIT (WAS JUST 5 YRS OLD). WOULD TAKE MANY WEEKS FOR NEW UNIT TO BE INSTALLED, DURING A HOT SUMMER. WHILE WAITING FOR A NEW UNIT, I STARTED TO CHECK IF I COULD GET THE OLD UNIT GOING WITH THE HELP FROM TECHNICAL GUIDES FROM THE INTERNET. FOUND THAT THE ONLY THING BROKEN WAS THE FAN MOTOR. REPLACED IT FOR ABOUT $100, AND THE UNIT FUNCTIONED WELL EVER SINCE.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
JOHN T.
03/2005
heating & air conditioning/hvac
+ -1 moreDARRYL, THE SERVICEMAN, WAS VERY PROMPT. CAME IN THE HOUSE WITH BOOTIES ON HIS SHOES. DID A GOOD JOB AND EXPLAINED WHAT HE HAD DONE.
Description of Work: PREPARATION OF AIR CONDITIONING FOR THE COOLING SEASON. SIGNED UP FOR THEIR DELUXE SERVICE AGREEMENT.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$185
WENDY S.
03/2005
heating & air conditioning/hvac
+ -1 moreOUR REGULAR SERVICE PROVIDER DID NOT ANSWER OUR EMERGENCY CALL, SO WE CONSULTED THE LIST AND FOUND THIS COMPANY. VERY QUICK RESPONSE AND PROFESSIONAL. A REAL LIFE SAVER!
Description of Work: OUR FURNACE WENT OUT AND WE NEEDED EMERGENCY SERVICE. THEY HAD TO REPLACE A VALVE ON THE FURNACE.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$500
Response from Thomas & Galbraith Heating, Cooling & Plumbing
LINDA L.
03/2005
heating & air conditioning/hvac
+ -1 moreTHEY RUSHED THE PART OVERNIGHT AND WERE EFFICIENT.
Description of Work: WORKED ON A FURNACE.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
SARA P.
03/2005
heating & air conditioning/hvac
+ -1 moreTHIS WAS THE SECOND COMPANY HMS GAVE US TO WORK WITH AFTER OUR HEAT PUMP WENT OUT. THEY ARE NOT THOROUGH AND AFTER REPEATED CALLS, THEY NEVER SENT THE FOLLOW-UP CLAIM TO HMS. WHEN THEY FINALLY SENT THE CLAIM, THEY DID NOT INCLUDE THAT WE NEED A NEW HEAT PUMP. NOW WE ARE IN A NIGHTMARE WITH HMS AND HAVE DECIDED TO GO WITH A BETTER COMPANY.
Description of Work: REPLACED CIRCUIT BREAKER.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
$200
DEBBIE W.
02/2005
heating & air conditioning/hvac
+ -1 moreTHEY CAME OUT LAST AUGUST, AND BROKE A PIECE TO THE EXISTING UNIT. HE SAID IT WAS ALREADY BROKE, LEFT, AND WOULD RETURN. THEY TOLD US WE NEED TO REPLACE THE UNIT. THEY DID REPLACE SOME PARTS, BUT NOT THE WHOLE UNIT. THE CHANGES THEY MADE MEANT THAT THE HEATING UNIT WOULD KICK THE BREAKERS, AND WE HAD TO HAVE PART OF OUR ELECTRICAL SYSTEM UPGRADED AT OUR COST. THE UNIT STILL NEEDED MORE WORK. EVENTUALLY WE FOUND OUT IT WAS MIS-WIRED. WHILE THIS WORK WAS GOING ON, IT WAS ALREADY COLD IN OUR AREA. WE WERE STILL GETTING COOL AIR FROM THE UNIT INSTEAD OF HEAT. THEY MADE SOME FOLLOW UP VISITS AND SAID THE HEAT PUMP NEEDS REPLACED. I LOST CONFIDENCE IN THEM, I HAD ANOTHER COMPANY OUT, AND FOUND OTHER ERRORS LIKELY CAUSED BY LOCKE. I'M STILL ENDURING PROBLEMS, BUT WOULD NEVER CONSIDER HAVING LOCKE WORK ON THE UNIT AGAIN. I FEEL THEY DO POOR WORK, HIDE MISTAKES, OVERCHARGE ON EVEN SIMPLE THINGS LIKE PULLING PERMITS, AND COMMUNICATE POORLY AND ARE UNPROFESSIONAL.
Description of Work: REPLACING OUR HVAC SYSTEM
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Kelly K.
02/2005
heating & air conditioning/hvac
+ -1 morePROMPT, VERY PERSONABLE, DID WHAT NEEDED TO BE DONE AND DID NOT PUSH OTHER WORK OR CONTRACTS. I WILL DEFINITELY USE THEM AGAIN FOR HEATING/AC WORK.
Description of Work: CAME OUT LATE ON A FRIDAY NIGHT TO CHECK FURNACE, REPLACED IGNITER.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$350
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Contact information
9520 Le Saint Dr, Fairfield, OH 45014
https://thomasgalbraith.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Bonded
Insured
Licensed*
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Drain Pipe Installation,
Air Duct Cleaning,
Natural Gas Lines,
Water Filtration and Softening,
Excavating
FAQ
Thomas & Galbraith Heating, Cooling & Plumbing is currently rated 4.5 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Thomas & Galbraith Heating, Cooling & Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers free project estimates.
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers eco-friendly accreditations.
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers a 0% senior discount.
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers emergency services.
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers warranties.
Thomas & Galbraith Heating, Cooling & Plumbing offers the following services: Air Conditioner Repair, Air Conditioner Replacement, Air Conditioner Installation, Heat Pump Repair, Heat Pump Replacement, Heat Pump Installation, Furnace Repair, Furnace Replacement, Furnace Installation, Air Handler Repair, Air Handler Replacement, Air Handler Installation, Electric Furnace Repair, Electric Furnace Replacement, Electric Furnace Installation, Fan Coil Repair, Fan Coil Replacement, Fan Coil Installation, Ductless Repair, Ductless Replacement, Ductless Installation, Humidifier Repair, Humidifier Replacement, Humidifier Installation, Dehumidifier Repair, Dehumidifier Replacement, Dehumidifier Installation, Ultraviolet Light Repair, Ultraviolet Light Replacement, Ultraviolet Light Installation, Media Air Cleaner Repair, Media Air Cleaner Replacement, Media Air Cleaner Installation, Preventative Maintenance, Tune Ups, Duct Cleaning, Duct Sealing, Blower Door Testing, Water Heater Repair, Water Heater Replacement, Water Heater Installation, Tankless Water Heater Repair, Tankless Water Heater Replacement, Tankless Water Heater Installation, Sump Pump Repair, Sump Pump Replacement, Sump Pump Installation, Garbage Disposal Repair, Garbage Disposal Replacement, Garbage Disposal Installation, Water Softener Repair, Water Softener Replacement, Water Softener Installation, Reverse Osmosis Repair, Reverse Osmosis Replacement, Reverse Osmosis Installation, Toilet Repair, Toilet Replacement, Toilet Installation, Shower Repair, Shower Replacement, Shower Installation, Tub Repair, Tub Replacement, Tub Installation, Faucet Repair, Faucet Replacement, Faucet Installation, Gas Line Repair, Gas Line Replacement, Gas Line Installation, Water Link Repair, Water Line Replacement, Water Line Installation, Drain Cleaning, Jetting, Sewer Repair, Sewer Replacement, Sewer Installation, Trenchless Pipe Bursting
Window Air Conditioning Units
Contact information
9520 Le Saint Dr, Fairfield, OH 45014
https://thomasgalbraith.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day