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48 years of trusted experience
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YesWarranties
YesSenior Discount
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Reviews
4.51,081 Reviews
Showing 1-25 of 1081 reviews
Carol A.
07/2024
heating & air conditioning/hvac
+ -1 moreI have had Thomas & Galbraith servicing my furnace and air conditioner since they put it in around 9 years ago and have always been very happy with the repairmen until this evening. Tonight it was quite apparent the serviceman did not know what he was doing. He actually facetimed with someone he called Dad trying to walk him through changing out my thermostat which he had decided was the problem. It turned out not to be the problem. He could not figure out why the house was cooling but the old and new thermostats had high temperatures. He then said he had been here too long. And then because he wasn't able to fix anything he wanted to charge me the service fee which should be waved if something is repaired under my warranty but because he couldn't figure out what was wrong he didn't fix anything.
Description of Work: My thermostat indicates the air conditioner is not adequately cooling my house.
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Tom W.
06/2024
heating & air conditioning/hvac
+ -1 moreReviewed on Google but got no response: [*** Link removed ***] The salesman was polite and helpful. I would have given this review more stars, maybe even 4 or 5, but only 2 because of the install & non-follow-up: Workmanship is not up to par. The transition duct from the new furnace goes up at an odd angle, with neither angle at each side being symmetrical. The duct should have come straight down, as in the old. Air is flowing out from all four sides of this new paper-thin sheet metal. No attempt was made to seal it. So, in effect, I am cooling and heating a non-occupied storage room. The outdoor unit was solidly soldered in while it was not square to my house. One side overlapped the pad by several inches. Before the tech had me sign off on the job, I took him out to look. Low & behold, everything was square – but at what price? Twisting the unit after being solidly sweated in can cause a constant torque/pressure on the piping & fittings. The tech insisted all was well. The next morning, I had to look up online and call the main office because the AC wasn’t working (no contact info was given to me in case of an issue or workmanship concerns). A service tech came out and found a wire not properly terminated at the outside unit. I would have expected a call at some point from someone to ask how my install went, but I should have known better. I have pics that show the old transition from the furnace – everything straight up & down, and the new odd piece of garbage. Also, the before and after pics of the outside unit not properly in place, then twisted under torque back into place, square with the house.
Description of Work: New HVAC system
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Yes, I recommend this pro
$17,000
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Kevin T.
01/2024
heating & air conditioning/hvac
+ -1 moreVery nice people in the company. Did great work on the furnace but have had 2 scheduled appointments that resulted in a no show and several hours late to the appointment window.
Description of Work: Replace entire HVAC unit and servicing.
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Yes, I recommend this pro
Meredith W.
08/2023
heating & air conditioning/hvac
+ -1 moreWe noticed some water leaking under our AC unit in basement. The technician told me the refrigerant in outdoor unit was low at only half of what it should be, and that meant it was leaking. He stated this caused excess water to back up on a clogged drain in the basement. He stated he could add refrigerant but it wouldn’t fix the issue. He stated it would be at least $3000 to fix the cause of leaking refrigerant. He charged $177 to “unclog a drain” as a short term fix. With the system being 12 years old he recommended replacing the A/C system. We had just gotten a tune-up the prior month by a Thomas and Galbraith technician and thought it was strange for this be accurate. Thomas and Galbraith sent out a salesman who quoted us a new A/C for well over $8,000. We had several additional quotes as the water continued to leak, and finally one told me what the actual problem was- a faulty condensate pump. These retail for $60. I called Thomas and Galbraith back and expressed my frustration, requesting someone else come out to address the real issue. That technician confirmed the refrigerant was not low and wasn’t leaking, and the condensate pump was in fact the issue. He wanted $450 to replace the $60 pump. Nope. No way. Not getting any more of our money and we have reported to BBB.
Description of Work: Leaky A/C unit
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$450
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Kevin W.
01/2023
plumbing
+ -1 moreWe just had a 14-year-old water heater start to leak. We were happy it lasted that long, but we needed a replacement. We called several plumbers to come and give us estimates. Thomas & Galbraith arrived on time as hoped. Their plumber proceeded to test the water pressure in the home and said that the pressure was nearly 120 psi (a picture he sent us is attached. He actually sent 4 pictures of that gauge, and pictures don't lie) which could have been contributory to the water heater failure. He said it would be a "disservice" to install a new heater without cutting into the walls to also install a regulator. We said, "This is odd. Another plumber (he was unaware) was here an hour ago and said that our water pressure was fine, at 75 psi." The Thomas & Galbraith plumber started reaching, and said that my wife must have had the washer running earlier that morning (she hadn't), the first plumber must have used inferior equipment, or the first plumber let his gauge freeze. Or, he explained, the first plumber could have stolen our regulator while we weren't looking. Things weren't adding up. I went to Home Depot that night and bought a pressure gauge. In case you were wondering, the pressure reading was 75 psi. I was hoping that we would be an outlier, but after looking at these reviews, I saw another customer had the exact same experience (picture attached.) PLEASE BE CAUTIOUS with this company, especially if you don't have a good versing on home mechanics, are a senior, or are otherwise a vulnerable customer. I have pictures, but there is not a place to post on Angi.
Description of Work: Water heater replacement
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Anne K.
10/2022
heating & air conditioning/hvac
+ -1 moreHad a tech to our house yesterday to perform regular maintenance on our heating system. Our heating system is a gas boiler which I'll admit is abit unusual, but they have worked here before so I didn't have concerns. Tech arrived and did not seem like he was familiar with the type of system we had. I made it very clear when I scheduled the appointment that it was a boiler. Tech did his piece and everyone left the house. We did not arrive home until later in the evening. When we walked in the front door, the smell of natural gas was overwhelming. We immediately called Duke who helped us identify two spots on the boiler that were leaking. One was a loose valve and the other was a connection to the piolet light. You could clearly see where the tech earlier that day had used the wrong tool to try and tighten the connection and had ruined it. Duke helped us secure everything and we packed the family up to travel across town to stay with friends. Next morning I called Thomas and Galbraith hoping to speak with a manager. I was told that an email would need to be sent to management team and someone would reach out to me. Nobody ever called. I also requested that a tech be sent back so that we could get our heat that day on since we have young child and pets. To give them credit they did send a senior tech back who did a wonderful job. He has been here before and knew exactly what he was doing. Overall disappointed in this company for leaving a job with a gas leak and for management failing to call me back. I am not looking forward to what our next energy bill will be due to this error. I am thankful this situation did not turn into something more serious. We will only be using them for our AC units in the summer as they are under warranty with them and we don't have a choice.
Description of Work: Maintenance check on furnace that was covered by a service plan we bought
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Response from Thomas & Galbraith Heating, Cooling & Plumbing
Robert & Quanatin T.
11/2021
heating & air conditioning/hvac, water heater repair
+ 0 moreThey did a great job. We were using them for years before and they helped us use the system as long as we could. They are always nice and responsive, They also left us many times with good information and we would highly recommend them.
Description of Work: They installed a HVAC system and a water heater.
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Yes, I recommend this pro
Response from Thomas & Galbraith Heating, Cooling & Plumbing
James O.
09/2021
plumbing
+ -1 moreI dont have any problem They did a great job
Description of Work: Faucets, Fixtures and Pipes
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Yes, I recommend this pro
Response from Thomas & Galbraith Heating, Cooling & Plumbing
DIANE C.
11/2020
plumbing
+ -1 moreIt was good, average, professional and friendly.
Description of Work: They did plumbing work.
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Yes, I recommend this pro
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Mary S.
07/2020
heating & air conditioning/hvac
+ -1 moreThey have a 15 year warranty on parts and labor. They are excellent and I would highly recommend them.
Description of Work: They put in a new HVAC system. They have serviced it every 6 months as well.
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Yes, I recommend this pro
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Melody K.
03/2020
heating & air conditioning/hvac
+ -1 moreI had a maintenance contract with them and They come twice a year. I was very happy with the service. The technician was competent, professional, and friendly. I would recommend them.
Description of Work: They did the heating ventilation and air conditioning.
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Yes, I recommend this pro
Response from Thomas & Galbraith Heating, Cooling & Plumbing
DIANE C.
12/2019
heating & air conditioning/hvac
+ -1 moreThey did a great job and are very professional. I would recommend them and I will use them again.
Description of Work: They installed my furnace and humidifier . They service it as well.
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Yes, I recommend this pro
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Michael H.
06/2019
water heater repair
+ -1 moreCalled T&G on a Saturday morning and the service tech came out the same day. Those are the only positives I can provide. To give more detail here are the specs of the water heater which was 15 years old: AO Smith Power Shot, Model #: FPSH 50 270 White Rodgers Gas Valve I explained to the service tech that the water heater was short cycling a handful times before going into vacation mode. He observed the same thing and claimed the gas valve was bad and could replace it for $1500 by the middle of the following week since it was a part he had to order. The other option was to come back on Monday and install a new 50 gallon water heater with a power vent for ~$2500. He gave me a rather pushy sales pitch about his time slots filling up before I declined both options paid the $141 for a service call fee plus an emergency service fee and decided to install a new 50 gallon water heater from Lowe's for $1000 since as I mentioned the water heater was 15 years old. After some google searches it seems like the issue could have been fixed by sanding the flame sensor. Be careful using this company. It seems they severely lack troubleshooting skills or only want to install new water heaters. Additional review: Nathan from T&G reached out to me on 6/24 and offered his apologies and a full refund. Based on this gesture I would use them in the future.
Description of Work: No Hot Water From Water Heater
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Yes, I recommend this pro
$141
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Lorraine S.
04/2019
heating & air conditioning/hvac
+ -1 moreThey were on time, They were very courteous, cleaned up afterwards and I don't have any complaint after all.
Description of Work: A chip heating on the furnace.
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Yes, I recommend this pro
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Joe L.
01/2019
plumbing
+ -1 moreProceed with caution if you call Thomas & Galbraith for plumbing service. I called them because the water line to a toilet was leaking. On Monday, December 3rd, a plumber came to the house. He quickly looked at the problem area. Instead of immediately fixing the problem, however, he went into the basement and looked at the pipes. He then had me show him where our master shutoff valve is and then went outside and checked the water pressure at the outside faucet. Having completed all of this, he told me our water pressure is too high and proceeded to verbally present me with four options. The first option called for $3,742 in repairs. The second option was $1,500. The third, which he said was to fix the current problem was $598. The final option was to pay the service charge for the visit and he would leave without fixing the leak All of these were presented verbally. I felt I had to have the leak fixed so, despite what I felt was an outrageous cost, I authorized the repair. The work was completed quickly and appears to be done well. The plumber said he would send the estimates and the bill to me via email. That didn’t happen. I emailed T & G and they promptly sent me the four quotes. That’s when I saw that in addition to charges for repairing the leak, the plumber had added a two-year maintenance agreement. This was never disclosed or discussed and certainly wouldn’t have been approved. I complained to the company and the cost was promptly refunded. Thank you. This made the cost of repairing the leak $410; still a lot but obviously much better. The plumber is likely correct about the desirability of some of the repairs. However, he used scare tactics to try to get me to approve over $3,000 worth of work when all we wanted was repair of a leaky toilet. If considering T & G, proceed with caution.
Description of Work: Repair a leaky water line from the wall to the toilet.
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$410
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Joe L.
01/2019
plumbing
+ -1 moreServiceman gave me 4 verbal estimates for everything from fixing the leak to major overall repairs of things that weren't broken. Charged far too much for the work he did.
Description of Work: A leak by the supply line to a toilet.
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$410
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Jane & Mitch C.
09/2018
heating & air conditioning/hvac
+ -1 moreThey were dealing with a very disgruntled customer based on a previous company's work that they inherited when they bought the company, gave us a very nice discount on our new system, did a great job installing it and explaining everything along the way. It only took two days for two workers to complete the job. I will highly recommend and use them, again.
Description of Work: Installed New Furnace and A/C Unit
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Yes, I recommend this pro
$10,500
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Chris H.
07/2018
heating & air conditioning/hvac
+ -1 moreThey are trustworthy and did a great job. I would recommend to anyone.
Description of Work: Replaced HVAC and serviced AC
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Yes, I recommend this pro
Chris H.
07/2018
heating & air conditioning/hvac
+ -1 moreDo not recommend. Missed repair needed causing furnace to be out for three days in middle of January! Horrible. Not about service or customers at all!!
Description of Work: After routine service on furnace there was no mention of heating coil having wear or potentially failing. Three months later it was leaking significant amounts of raw gas and carbon monoxide. I had to have an emergency replacement on the coldest days in winter. 3days with no heat!!!
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Jason W.
06/2018
heating & air conditioning/hvac
+ -1 moreThe crew did a great job. It took them all day but the system works flawlessly and looks great!
Description of Work: Replace heat pump
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Yes, I recommend this pro
$8,500
WAYNE S.
03/2018
heating & air conditioning/hvac
+ -1 moreI had no heat and my 20 year old furnace and air conditioner needed to be replaced. I called (4) vendors to quote a new furnace and air conditioner. We chose Mark Wilson's quote at T. & G for quality of American Standard Equipment and 15 yr. parts & Labor Warranty. The next day workers Cody and Jordon worked tirelessly inside and outside in the snow. Cody answered all my questions and updated me on the progress when I visited them downstairs. Cody was very knowledgeable and progressed without a hitch. They arrived in the morning and completed by early evening. My wife and I were extremely pleased with the results.
Description of Work: Install Natural Gas Furnace / Forced Air Heating System and A/C system
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Yes, I recommend this pro
$8,500
Katherine B.
11/2017
heating & air conditioning/hvac
+ -1 moreFirst, let me say that we were very happy Jacob Brothers customers before that company was purchased by T&G. Since that time, we've had two visits, both regular servicing per the annual service contract we had with Jacob Brothers. The first service, the AC check in the early summer, was a T&G technician who left us feeling uncomfortable, in part because he tried to sell us a service we didn't need. If we didn't already have the service contract, we would have dropped T&G and looked for another HVAC company. The second service, the heating check in late October, was a former Jacob Brothers technician. He was friendly, professional, courteous, and inspired confidence that not only could he do the job, but also that if there is a problem, he would explain it so that we could understand. He also did not try to sell any products or services we didn't need. He fixed the one issue that he found after showing it to us so that there was no question about it. He did not try to blame the problem on the company who installed the furnace. He was the reason we signed the service agreement for another year. If all the T&G technicians matched the former Jacob Brother's level of service and professionalism, we would be lifetime customers. Seeing some of the other reviews posted here confirm my fears about T&G, but as long as our technicians are former Jacob Brothers employees, we think it will be fine. We hope that T&G is working to bring all their technicians up to the level of the JB technicians.
Description of Work: Annual furnace check up per service contract.
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Yes, I recommend this pro
Marjorie S.
10/2017
heating & air conditioning/hvac
+ -1 moreThe me were on time, explained what they were doing and left our home spotless. Can’t say enough good things.
Description of Work: We replaced both systems and added a humidifier as well. The men we on time, explained what they were doing and left our home spotless. Can’t say enough good things.
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Yes, I recommend this pro
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Julie B.
10/2017
plumbing
+ -1 moreWe were out of town at the time. We were told it went fine.
Description of Work: Change out the guts of a toilet. Cost nearly $400.
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Yes, I recommend this pro
Response from Thomas & Galbraith Heating, Cooling & Plumbing
GEORGE C.
09/2017
heating & air conditioning/hvac
+ -1 moreThey do it one for the winter and one fr the spring and summer. It's a contract. They do a pretty good job. They're efficient, they pretty reliable. They're comparative and competitive with other customers.
Description of Work: Just the seasonal check.
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Yes, I recommend this pro
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Contact information
9520 Le Saint Dr, Fairfield, OH 45014
https://thomasgalbraith.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Bonded
Insured
Licensed*
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Drain Pipe Installation,
Air Duct Cleaning,
Natural Gas Lines,
Water Filtration and Softening,
Excavating
FAQ
Thomas & Galbraith Heating, Cooling & Plumbing is currently rated 4.5 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Thomas & Galbraith Heating, Cooling & Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers free project estimates.
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers eco-friendly accreditations.
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers a 0% senior discount.
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers emergency services.
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers warranties.
Thomas & Galbraith Heating, Cooling & Plumbing offers the following services: Air Conditioner Repair, Air Conditioner Replacement, Air Conditioner Installation, Heat Pump Repair, Heat Pump Replacement, Heat Pump Installation, Furnace Repair, Furnace Replacement, Furnace Installation, Air Handler Repair, Air Handler Replacement, Air Handler Installation, Electric Furnace Repair, Electric Furnace Replacement, Electric Furnace Installation, Fan Coil Repair, Fan Coil Replacement, Fan Coil Installation, Ductless Repair, Ductless Replacement, Ductless Installation, Humidifier Repair, Humidifier Replacement, Humidifier Installation, Dehumidifier Repair, Dehumidifier Replacement, Dehumidifier Installation, Ultraviolet Light Repair, Ultraviolet Light Replacement, Ultraviolet Light Installation, Media Air Cleaner Repair, Media Air Cleaner Replacement, Media Air Cleaner Installation, Preventative Maintenance, Tune Ups, Duct Cleaning, Duct Sealing, Blower Door Testing, Water Heater Repair, Water Heater Replacement, Water Heater Installation, Tankless Water Heater Repair, Tankless Water Heater Replacement, Tankless Water Heater Installation, Sump Pump Repair, Sump Pump Replacement, Sump Pump Installation, Garbage Disposal Repair, Garbage Disposal Replacement, Garbage Disposal Installation, Water Softener Repair, Water Softener Replacement, Water Softener Installation, Reverse Osmosis Repair, Reverse Osmosis Replacement, Reverse Osmosis Installation, Toilet Repair, Toilet Replacement, Toilet Installation, Shower Repair, Shower Replacement, Shower Installation, Tub Repair, Tub Replacement, Tub Installation, Faucet Repair, Faucet Replacement, Faucet Installation, Gas Line Repair, Gas Line Replacement, Gas Line Installation, Water Link Repair, Water Line Replacement, Water Line Installation, Drain Cleaning, Jetting, Sewer Repair, Sewer Replacement, Sewer Installation, Trenchless Pipe Bursting
Window Air Conditioning Units
Contact information
9520 Le Saint Dr, Fairfield, OH 45014
https://thomasgalbraith.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day