About us
Business highlights
48 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
0%
Emergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.51,081 Reviews
Showing 701-725 of 1081 reviews
TODD Y.
02/2009
heating & air conditioning/hvac
+ -1 moreTechnician arrived on time, worked quickly, and was finished within the hour. We were pleasantly surprised that the $139 charge for cleaning quoted on the phone included tax--with the Angie's list discount, the total came to $114. The invoice was very specific, with detailed description of work done.
Description of Work: Checked and serviced furnace and humidifier
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$114
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Al W.
01/2009
heating & air conditioning/hvac
+ -1 moreChris was able to determine that a vacuum hole in the starter motor cabinet was blocked, thus telling trhe furnace to turn off. He cleared the hole and cleaned out the motor cabinet, then sealed a portion of the surface to make sure that additional blockage did not occur. It was determined by Chris that this was actually a continuation of the December call when he solved a related problem, so there was no added charge.
Description of Work: Our heat went out last nigfht. I called Locke at about 3 A.M. and left a message. Around 5 or 6 A.M., Deena called back and said she would try to get someone out in the afternoon (despite very snowy and icy conditions). We were called before noon by Chris who had come out previously in December. He made it within a couple hours, again despite the road conditions.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
BRYON B.
01/2009
heating & air conditioning/hvac
+ -1 moreI am concerned about what is really wrong. We had the company out in late November for the furnace not turning on correctly. They came out and told us that the sensor was not functioning properly but when he put a meter on it, he told us that usually at that reading the furnace would work but for some reason ours was not(however it was working at the time he was there). He told us that it needed to be "cleaned" so he "cleaned" it and we paid $250+. Approx. 6 weeks later it is doing the same thing and now we are being told that the motor is out on the exhaust system. I guess I just wonder if the same thing can go wrong within 6 weeks of each other and be different things wrong. I just fear that we are going to be paying another $1000 plus service call in 6 weeks from now. Our furnace is not even that old(2002 I think he said). I guess I just wonder if the prior "work" really diagnosed and treated the real problem or if he just couldn't find the real problem since it was working at that moment. Now we are out the $200+ and the first service call because of it. They are prompt but won't let you have time to confer with your spouse even about big price jobs($800+)if you can't IMMEDIATELY reach them because if you don't tell them on the spot, they will charge you another service call even if they have to leave anyway to go get the parts they need. I guess all in all I would probably call around prior to using them again.
Description of Work: They said that the motor was out on the exhaust system.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$875
Brian B.
01/2009
heating & air conditioning/hvac
+ -1 moreMy heat went out while we were out of town so we returned to a cold home on New Years Day. I placed a call to Jacob Bros. the very next morning at 9:00 and a technician was at my door by 11:20 am. The problem was diagnosed and fixed very quickly. The technician was very knowledgeable and professional. I will use Jacob Bros. again in the future.
Description of Work: The technician tested my old igniter, replaced it and cycled the unit on. It fired back up the first time.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$237
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Eddie P.
12/2008
heating & air conditioning/hvac
+ -1 moreThe service call went extremely well. The representative was polite and right on time. He not only took the time to answer my questions, but initiated the conversation by asking me if I had any questions. I think this is important and it really stood out in my mind. A few weeks afterwards I received a hand written letter and a check for $170. They had run my credit card twice by accident, but found the mistake and resolved it.
Description of Work: This report is for the recent annual maintenance of my gas furnace. The $170 includes a $25 coupon and represents a yearly service agreement for them to check my heating, air conditioning and humidifier.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$170
Response from Thomas & Galbraith Heating, Cooling & Plumbing
MARY M.
12/2008
heating & air conditioning/hvac
+ -1 moreI called early in the morning to request to have the repair made. They returned my call early in the morning the next day and I was given a time frame between noon and 4:00 pm and advised me that the tech would call prior to arriving. He did not call until 4:15 and did not arrive until 5:00. He inspected the furnace and advised me that a part needed to be replaced. He advised me that they would need to come back for the repair, in which I would be charged another service fee. I had a coupon that I wanted to use for the visit, but he advised me that the coupon would not be applied until the return visit. I spoke with the office and was advised that the coupon would have applied and they advised me that there may have been a misunderstanding since the technician was new. They advised me to mail in the coupon and they would send me out a refund in the form of a check as opposed to issuing the credit to the credit card I had paid with (which was what I had preferred). I believe the coupon issue should be resolved. They left me bill with part number that they said needed to be replaced. I found out that the part number on the bill was incorrect. I have since found another company to do the repair at a better rate.
Description of Work: They came out to repair my furnace which went out on one of the coldest days of the year.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| punctuality |
$79
LINDA F.
12/2008
heating & air conditioning/hvac
+ -1 moreThere was no charge since I had already paid for yearly maintenance. I made an appointment and had to wait approx. 2 weeks for them to come out. That was okay since I wasn't having problems. The technician showed up as promised and everything seemed fine at first; however, that evening I could hear a loud humming coming up through the vents. I called and they sent the same technician back out. Again, everything seemed fine until the next day. The weather was pretty mild so I didn't realize the pilot was out until around noon when the temperature in the house went down to 64 degrees. Again, they had someone come out right away, but sent a different technician this time. He re-lit the pilot light and everything seemed fine, until my air kicked on one day I could smell what seems to be a mildew smell coming from the vents. This wasn t there prior to their visit and I suspect it has something to do with the humidifier they put in when they installed our air conditioning unit. I haven t called them back yet because I just don t feel like dealing with it again. In the past, I ve subscribed to If it ain t broke, don t fix it, but they convinced me that by doing preventative maintenance I would save myself time and money. This has been a frustrating experience.
Description of Work: Yearly maintenance of furnace.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from Thomas & Galbraith Heating, Cooling & Plumbing
BJ Z.
11/2008
heating & air conditioning/hvac
+ -1 moreThey have some of the most polite service people I've ever dealt with. They always show up on time. Plan ahead because it can be difficult to get an appointment with them. They always wear booties on their feet so they don't track dirt or anything in. They go through in detail what work they have done each time, so I know what they did and how well the unit is running. I also feel that by getting regular maintenance from them, my unit runs a lot better. I also have not had any problems from their services. I have had them do major work in the past and also install a humidifier and everything is still running smoothly.
Description of Work: I pay Jacob Brothers Heating & AC a yearly contract for $280. The contract consists of two maintenance checks, one in the fall and one in the spring. I also receive a discount for parts and labor under the contract.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$280
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Howard S.
11/2008
heating & air conditioning/hvac
+ -1 moreI have hot water heat. The boiler's pilot light would not stay lit. Therefore, no heat. The technician was prompt. He was able to determine that the thermocouple was not working. He replaced it and cleaned the boiler.
Description of Work: The pilot light on the boiler would not stay on. The technician replaced a thermocouple and cleaned boiler.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$130
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Joe M.
11/2008
heating & air conditioning/hvac, water heater repair, chimney repair
+ 1 moreCalled on Wednesday, estimation and contract on Friday, furnace installed Monday, liner and cleanup early on Tuesday. Rush job as we were moving in on Tuesday.
Description of Work: Estimate and installation of furnace. Lining of chimney for gas water heater exhaust.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$4,500
Response from Thomas & Galbraith Heating, Cooling & Plumbing
MIKE V.
11/2008
heating & air conditioning/hvac
+ -1 moreWe have used this company before. They do not cut corners where you would not notice. They do quality work. I feel that you get what you pay for. I feel that it is easy to work with them.
Description of Work: I had them install a furnace and air conditioner on our second floor. They revamped the system in the basement. They did a lot of work.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$15,000
JUDY C.
11/2008
heating & air conditioning/hvac
+ -1 moreWe have used this company for about fifteen years. We like that they are local and they have a good reputation in the area. I feel that we get good service value.
Description of Work: We have a service contract with this company to clean, service and adjust our furnace and air conditioner in the spring and fall.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$140
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Jessie H.
11/2008
heating & air conditioning/hvac
+ -1 moreAlthough they were busy, they sent someone out the same day I called (which I really appreciated b/c it was cold!). Jason was the technician that they sent and he did a very thorough job at trying to figure out the problem and was great about explaining things to me so that I'd know what to do if it happened again. Because the furnace restarted without problem (even with a couple dozen stops/starts) he only charged me the travel fee and said it would be just $40 for a follow up visit if the problem recurred. I was very happy with the service!
Description of Work: My furnace stopped igniting and needed to be fixed.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$79
Response from Thomas & Galbraith Heating, Cooling & Plumbing
CAROLYN D.
10/2008
heating & air conditioning/hvac
+ -1 moreThey came out the same day I called - my furnace had died and it was zero degrees outside and it was a Friday! Another company told me they would have to order some special part and that they wouldn't be able to even come out until the following Tuesday. Jacob bros. were able to fix my furnace that day, and I was very grateful!!
Description of Work: Replaced a motor on my furnace.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$700
Response from Thomas & Galbraith Heating, Cooling & Plumbing
siegmond C.
10/2008
heating & air conditioning/hvac
+ -1 moreI was very impressed by the neatness and professionalism of the technician (John Johnson). The oil burner now functions much more quietly than before and hopefully, more efficiently.
Description of Work: My oil-fired hot water boiler was cleaned and adjusted in preparation for the up-coming heating season.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$199
Kevin K.
10/2008
heating & air conditioning/hvac
+ -1 moreJacob Bros. was very prompt from my first call to schedule a service contract. The young lady on the phone gave me a quick but informative overview of the cost and services provided. We set a date for the service to start and went from there. On the day of the service my wife welcomed the Tech on time. He quickly demonstrated the problem to her and said that the furnace needed to be replaced. He was unable to give a quote for the work, so a salesman needed to come by. Before leaving the Tech asked for a $79 payment, the cost of a 'service call'. Not really sure a $79 charge for opening a panel and seeing a large crack was deserved, but so be it. On our end, we forgot to print out the angies list coupon. We decided not to go with Jacob Bros. for the furnace replacement based on cost, which was quite a bit higher (almost double) some of the other bids we received. Jacob Bros. was inline with some other quotes we received, but all were much higher than what we settled on.
Description of Work: We originally contacted Jacob Bros. to start a service contract on our HVAC system. Upon arrival the tech. Noted a large crack in the furnace, thereby rendering it DOA in need of replacement.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$79
NORMA M.
09/2008
heating & air conditioning/hvac
+ -1 moreIt went very well. They were professional, friendly, and considerate.
Description of Work: New central air installed.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$3,200
Kathryn K.
09/2008
heating & air conditioning/hvac
+ -1 moreThey keep everything going with my a/c and furnace. I have an old furnace and sometimes the igniter goes out. Since I have a prepaid maintenance with them, they offer me a lower fee for replacing the part. ***Price reflects two annual trips.
Description of Work: They provide annual maintenance for me.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$155
ALEX C.
08/2008
heating & air conditioning/hvac
+ -1 moreJacob Brothers sent out a serviceman who diagnosed the problems with the system and proposed the most sensible solution with regards to cost. He explained the problem in an understandable way and took care of it. He also suggested a few ways in which we will be able to lower our energy costs.
Description of Work: Jacob Brothers was asked to diagnose why our air conditioning system is not able to cool the house properly.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$190
Response from Thomas & Galbraith Heating, Cooling & Plumbing
KENT R.
08/2008
heating & air conditioning/hvac
+ -1 moreIn daughter's "new" 1890 house, little a/c was being delivered to second floor rooms - too much a/c in several other areas. Jacob Bros. estimator diagnosed problem as improperly sized stack/duct and the need for a couple of dampers. New larger stack/duct, new delivery ducts to rooms with new register boxes and dampers installed in other ductwork has resulted in improved air flow to second floor rooms. Installers were "gentle" to this old house when making the modifications needed for larger stack/duct. Installers also did a very good job with clean up. All work was completed in 3/4 of day. Only downside to the entire process was the length of time need to schedule the actual work.
Description of Work: Duct work in older house to improve a/c to second floor.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,300
THOMAS (Tom) H.
08/2008
heating & air conditioning/hvac
+ -1 moreFriday night our house temperature rose 6 degrees. Saturday morning I verified the circuit breakers were still on and that there were no physical obstructions to the heat pump fan. I called Jacob Brothers at 8:00 a.m. Saturday. An answering service took my information and said a technician would return my call. I received a call about 2 hours later and the technician said he would arrive in the early afternoon and would call again about 15 minutes in advance. He called again at 12:15 and arrived about 15 minutes later. With 20 years of air conditioning experience the technician expected the problem to be the capacitor, which turned out to be the case. The needed part was on his truck and the repair fully accomplished. Since Saturday's high temperature was 90 degrees with the following days expected to be even hotter, the prompt repair was greatly appreciated by my family!! Note: Even though the technician's shoes appeared to be clean, he wore shoe coverings (like used in a hospital) while in our home. The technician was courteous and professional. {I also used the Angie's List coupon.}
Description of Work: Determined the cause of our heat pump no longer cooling our home, and performed repair.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$275
GEORGE S.
07/2008
heating & air conditioning/hvac
+ -1 moreJack came out to provide the estimate. He was professional and courteous and explained the various options. The one thing that I didn't really like was the fact that he was not able to provide a quote on-site, but had to go back to the office to calculate and then schedule a second appointment to present the estimate. This is a pain for someone who has to take time off of work. After review of all the estimates and various brands of equipment I decided to proceed with Jacob Bros. It took approx. 1-1/2 weeks longer for the work to get scheduled than I was originally told. Once scheduled, the installers arrived on-time and were also very professional and courteous. Both Marc and Robert did a great job on the install. They cleaned up after themselves every day and completed the job in two days even though the original estimate was three.
Description of Work: Installation of new central heat and air conditioning system and removal of old systems. Also opted for programmable thermostat and humidifier.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$7,800
SARA G.
07/2008
heating & air conditioning/hvac
+ -1 moreI had Jacob Brothers install a new furnace 3 years ago at which time they told me that my air conditioning unit was rather old and would probably not last too much longer. Due to price constraints, I had them replace the furnace and hold off on the air conditioner. During the yearly check up of my heating/air conditioning system the technician found that the air conditioning was seriously underperforming and inefficient. I asked the tech to have someone call me about replacing the system and later that same afternoon Jack Erb called and came to the house to give me an estimate and 9 days later they had installed the new system (temperatures during this time were in the high 90's, so the fast service was greatly appreciated).
Description of Work: Air conditioning unit was replaced.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$4,400
SUE B.
07/2008
heating & air conditioning/hvac
+ -1 moreThings went very well, all as expected, customer service was excellent. Job was completed as expected.
Description of Work: Came out to do the annual AC check, Jason was very professional and helpful. Coolant had been low before, he explained our choices and he checked the system for leaks as well as added coolant. He showed me how the leaks were detected and demonstrated for me. The leaks were in the evaporator coils. System was not installed by Jacob Bros, it is a 4 year old house with builder grade HVAC put in by another company. He even called his company to get different price quotes on different types of options we could get. Prices seemed reasonable but in the end we decided to just replace the evaporator coils instead of looking at a new system that we fear we will need in a few years. It was a great experience. We have used them before and we will continue to do so in the future. Seemed very honest, trustworthy, and wonderful customer service, from the first phone call to the end.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,300
Response from Thomas & Galbraith Heating, Cooling & Plumbing
robert H.
06/2008
heating & air conditioning/hvac
+ -1 moreHe did not have the filters available on his truck, but said he would have someone call back first thing in the morning to let me know his availability. I did not receive a call and so I followed up the next afternoon (Wednesday morning). I was promised another call first thing the following morning (Thursday). Nobody called back with the status of my filter order. It's been four days. Although I left another message this morning, I finally ordered the filter from someone else. Very disappointing, especially for the price of their service visit!
Description of Work: The technician was supposed to service my system, because it kept freezing. He cleaned the coils and filled some Freon (1.75).
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$383
Contact information
9520 Le Saint Dr, Fairfield, OH 45014
https://thomasgalbraith.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Bonded
Insured
Licensed*
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Drain Pipe Installation,
Air Duct Cleaning,
Natural Gas Lines,
Water Filtration and Softening,
Excavating
FAQ
Thomas & Galbraith Heating, Cooling & Plumbing is currently rated 4.5 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Thomas & Galbraith Heating, Cooling & Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers free project estimates.
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers eco-friendly accreditations.
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers a 0% senior discount.
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers emergency services.
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers warranties.
Thomas & Galbraith Heating, Cooling & Plumbing offers the following services: Air Conditioner Repair, Air Conditioner Replacement, Air Conditioner Installation, Heat Pump Repair, Heat Pump Replacement, Heat Pump Installation, Furnace Repair, Furnace Replacement, Furnace Installation, Air Handler Repair, Air Handler Replacement, Air Handler Installation, Electric Furnace Repair, Electric Furnace Replacement, Electric Furnace Installation, Fan Coil Repair, Fan Coil Replacement, Fan Coil Installation, Ductless Repair, Ductless Replacement, Ductless Installation, Humidifier Repair, Humidifier Replacement, Humidifier Installation, Dehumidifier Repair, Dehumidifier Replacement, Dehumidifier Installation, Ultraviolet Light Repair, Ultraviolet Light Replacement, Ultraviolet Light Installation, Media Air Cleaner Repair, Media Air Cleaner Replacement, Media Air Cleaner Installation, Preventative Maintenance, Tune Ups, Duct Cleaning, Duct Sealing, Blower Door Testing, Water Heater Repair, Water Heater Replacement, Water Heater Installation, Tankless Water Heater Repair, Tankless Water Heater Replacement, Tankless Water Heater Installation, Sump Pump Repair, Sump Pump Replacement, Sump Pump Installation, Garbage Disposal Repair, Garbage Disposal Replacement, Garbage Disposal Installation, Water Softener Repair, Water Softener Replacement, Water Softener Installation, Reverse Osmosis Repair, Reverse Osmosis Replacement, Reverse Osmosis Installation, Toilet Repair, Toilet Replacement, Toilet Installation, Shower Repair, Shower Replacement, Shower Installation, Tub Repair, Tub Replacement, Tub Installation, Faucet Repair, Faucet Replacement, Faucet Installation, Gas Line Repair, Gas Line Replacement, Gas Line Installation, Water Link Repair, Water Line Replacement, Water Line Installation, Drain Cleaning, Jetting, Sewer Repair, Sewer Replacement, Sewer Installation, Trenchless Pipe Bursting
Window Air Conditioning Units
Contact information
9520 Le Saint Dr, Fairfield, OH 45014
https://thomasgalbraith.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day