Thomas & Galbraith Heating, Cooling & Plumbing

I haven't had any problems with them. Everything turned out great I just haven't had a chance to use the A/C yet!

We had a heating issue in our house last fall/winter (2011). We had just moved into the house that summer so it was our first winter. I had called the number on a sticker that was on our furnace for Locke's but ended up talking with the Service Pros as apparently they had bought Locke's some years earlier. I told them of our issue and they were able to send a technician to the house that day, which I admit, was great. The technician called before he arrived and told me to replace the batteries in the thermostat, which I did, but that didn't fix the issue. He then asked me to vacuum my air filter, to which I thought was an odd request. I told him I would do it later and that it wasn't a priority as I had just replaced the filter recently. He began work on the furnace and after about an hour or so identified the problem was some broken component and that it would need to be replaced. He said he didn't have the part with him so he would have to go out and get one.When he returned and installed the new part, everything worked properly again, however when I received the invoice, I was surprised to see the total cost was about $400. Since the work was already complete I more or less had to sign it. I did read it in full and saw the clause stating the tech was supposed to disclose all costs to me before work was complete, which he did not do. I probably should not have signed it, but I did anyway and paid him merely to make the problem just go away. Once he left, I did some internet research on the component he replaced and discovered it was only a $15 part, however on the invoice he charged over $200. My guess is the guy probably just went to Lowe's and picked up the part then came back and installed it. I called back and spoke with Brenda and told her my concern and she connected me to someone's voicemail. I left a message asking for a call back but never received one. So while they technically fixed the issue, the experience was less than satisfactory, and it was a turn-off not to receive any call back from the company. I won't use them again merely for the fact they grossly marked up the cost of the parts.

Mike & Dave arrived on time and diligently removed the old unit & replaced new unit along with new electric box. Lines laid pad for new unit to sit on, new PVC drainage pipes. Very contentious & professional.

Overall the company is professional and very informative.

Overall it was a very unsatisfactory experience. He tested our thermostat, first by replacing the batteries with new ones and when that did not make a difference, he used his testing equipment. The testing equipment indicated that the equipment was bad, so he showed me that and then he replaced the thermostat. The technician did not provide me with any equipment options nor did he tell me what the final cost would be. The thermostat he installed cost $408 which I only learned when he was preparing to leave and provided me with the paperwork to sign. Although that seemed a bit expensive for a simple thermostat I quickly signed the paperwork (albeit without reading what I was signing). Once my husband came home and we discussed the matter I discovered that one of the lines that I had signed said that I was provided with an estimate as to all the costs (which I was not), and then my husband confirmed that $408 was in fact excessive for a simple thermostat. The next day I called the office to discuss this matter and seek some resolution, namely a discount since I now knew that $408 for a thermostat and about an hour of the technician's time was excessive. I spoke with Brenda, who, as in my previous contacts with her, was pleasant and helpful, and I relayed what had happened. I asked for a partial refund, specifically inquiring if the thermostat that was installed in my house was the only one they offered. After she talked to Alex, the finance manager, I was told that was the price. She also told me the technician was just trying the equipment out because that's how they confirm that the problem is with the thermostat. (I found that interesting because the technician told me that the thermostat was bad before he put the new one on; in fact, he had shown me that thermostat was bad by using his test equipment.) Brenda also told me that when I discovered what the new thermostat cost I could have asked the technician to just take it off although the technician did not inform me that was an option when I registered my shock at the cost of the new thermostat. (Please remember that I was supposed to be paying only for the equipment.) Since they would not give us a price break (I still find it hard to believe that the only thermostat available for Service Pros to provide their customers costs $408), I asked if it was okay for my husband to uninstall the thermostat (which I told it was) and for them to come and pick it up. The technician came the next day (March 29) and in the interim my husband bought the same brand big-name brand thermostat from Lowe's. (It cost ~$65.) If that was the end of the story, I would not be writing this review because I can somewhat understand what happened. However, two weeks after the thermostat was picked up by the Service Pros technician my refund for $329 (the difference between the $408 thermostat and the $79 service call fee I owed because I did not keep the equipment) had not been processed. At that time I called to find out what the status of my refund was. Since then (almost two weeks ago) between my husband and me, we have called Service Pros at least six times to inquire about our refund and every time we are told something different. Only yesterday (26 days after the equipment was returned) Brenda informed me that they had not processed my paperwork until last Friday or this Monday (she wasn't sure which) because the technician?s don?t come into the office on a regular basis. It is completely unacceptable that my refund hasn't been processed all this time and that they have told us something different each time we called. Since I have absolutely zero confidence that Service Pros is going to process our refund, yesterday I called my credit card company to dispute the $329 charge. Suffice it to say that I will not be using Service Pros again. By the way during my final call yesterday to Service Pros I informed Brenda that I would be disputing their charge with my credit card company and posting a negative review on Angie's List.

They were very capable and professional. The work came with a 2 year warranty. They gave us advice on another project and were very honest. They will let you purchase the hardware yourself and install it for you, to save you money.

They did not show up during the scheduled time. I called and they didn't have a record of my appointment. I had the name of the person I talked to so they knew I had an appointment and got someone out later in the afternoon. He was very nice and very fast. Took less than an hour once he arrived.

The product is good.. this review does not include the product installed.// It rather is a review on the installation service provided. I was more on the satisfied side until today with the services provided. The technician did not check on the system setup to set the equipment type to heat pump due to which hot air was being blown into.. I was away for the weekend.. but had another technician come in to replace the capacitor. After the change he suggested since its an hourly billing time he would rather check on the HV/AC unit for me.. and then came back stating that its not really in the cool mode even though the thermostat was on. We were both confused and then he checked the outlets.. and I agree since only sunday night even though the unit ran the temperature in the thermostat never went down. We looked through the manual and he figured the problem in a minute (it was an incorrect system setup on page 11 of the installation guide). After the change we allowed the AC to run and sure enough after a few minutes the temperature indoor dropped. I am really disatisfied with the installation service, The technician was absoultely not aware of what he was doing.... they must familiarize themelves with the AprilAire product. I am glad I decided to call another tehnician who was able to handle this promptly even though he was not on this job to check it, I would have to call Service pro again for a re-visit.. but he saved that for all of us.. I will not be using service pro again.. unless any issues with this installed product.

I have a service plan with them and their price is quite reasonable. They are very respectful. They came in with the bootees on their shoes and went all directions in the house. They told me what they were doing and what they would do inside and outside. He asked me if he could use the hose because he was going to wash down some of the air conditioner blades. He is pretty knowledgeable of what he was doing and he made sure that he was going to pass his knowledge on to me so that I can make an informed decision. I would continue to use them in the future.

They are competitively priced. I feel comfortable with them.

The tech did a great job. He carefully inspected the system and found the problem. Then he took the time to explain to me what my options were and provided me with a specific time and cost quote for each option. Great experience and would highly recommend this service provider.

showed up one hour late. tried to sell more that we wanted. finished tune up gave an estimate of how much additional air duct would be and an estimate of what our furnace would need. all in al this tune up took 4+hours. Did nutlike how person wanted to sell more that we needed.

We were very happy with their work. They did a great job.

He tried to sell me a new furnace and a/c. The special was for a furnace filter replacement as well but he did not honor it. I really feel like he was trying to sell me as much as possible regardless if it was truly needed. He also tried to sell me a maintenance plan. I feel this was ore a sales call than a service call. I ended up calling my dad who did Hvac before he retired several years ago. I had my dad talk with the service man. He also questioned why the serviceman was trying to sell me a new furnace and a/c. I am a single woman and truly feel the serviceman was trying to take advantage of me. I will not use this company again.

I called and they showed up on time. He did the service and ot ended up with a $400 charge (same thing happened when they did the air conditioner service). I called them today since the humidifer was leaking water even though they just serviced it. They would nto give me rates on the phone other than it would cost me $79 for them to come out. so I called another provider who was excellent. They found the humidifier was totally hooked up wrong and was creaeting the problem. They fixed it and it cost $100. I would strongly recommend you do not sign a contract with this comapny or employ them for any work.

This process is superior in every aspect. You should know that both my wife and I are retired professionals. I am a retired attorney aka "curmudgeon. We are extremely careful and detailed oriented. We began this process by soliciting bids from six heating and a/c companies. This company was the most competitive. They respoonded within 24 hours to any questions including warranty detail, blower and a/c questions. Jack was our intiial point of contact. This gentleman is a seasoned professional with a high degree of knowledge. He answered any concerns with specificity. There was none of the usual b.s. and/or "high pressure" rudeness that is prevalent sometimes. After we selected this company, installation was scheduled within the week. The installlers showed up on time. They protected our rugs and wood flooring. They brought all the needed parts and tools with them. They even gracefully worked around our german shepherd. Upon completion which was a two day install, they tested the operation of the unit with us present. They also explained user operation. I went down to the company's office the next day because the installer suggested that I could obtain a user manual for the unit. The company got this for us. We also were able to finalize all paperwork and tax rebate forms. We were helped by Margi who was very nice , but also very thorough and competent. I would HIGHLY recommend this company. They met and exceeded our expectations

Everyone was nice and they did try to resolve the problem. After they came for a service call for the AC, they could not find anything wrong and 2 days later my AC went out. I had 4 service calls because the issue was never resolved and each technician would tell me something different. They did some electrical work that was not related to the AC and from talking to other electricians they massively over charged me. I felt taken advantage of and after 4 visits my problem was never resolved. In reply to the company response edited 2/14/2012: They did follow up and they did try to respond. My main issue is that they overcharged me. For example, they charged me $200 for installing a thermostat. Although, they did refund it, my point is that it's an example of how much they overcharge because installing a thermostat takes fifteen minutes. The other example of how they overcharge was that they charged me $400 for grounding an outlet in the bathroom and trying to find a short which they never found. According to my research with other electricians, grounding an electrical outlet and finding a short should be about a $150-$200 charge. In addition, they were also trying to tell me that I needed huge overhauls of my electrical system and duct work that would cost $5,000 to $10,000. Consequently, I had other contractors come in who said that was not needed at all. In addition, I had two of their service providers from Service Pros come and one of them told me that a lot of the work done was unnecessary and that some of the work wasn?t fixed correctly the first time around. One of the parts was not correctly put in and caused more problems. On top of that, I had a feeling that they were trying to take advantage of me as the service worker had asked me when the male in the house was coming home. When they grounded the electrical outlet and tried to find the short or give an estimate to rehaul the circuit breaker, they should not have done this if this was not an area of their expertise.

When I called to schedule an appointment, they had an opening on the day I needed. The plumber arrived on time, worked quickly, and did a good job. We were very happy with the service and the results.

My hot water knob was leaking. He fixed it. He is an awesome plumber.

I made an appointment a week in advance. I was given several time slots but chose the earliest appointment so I could go about my work uninterrupted. The technician did not show and I did not receive a call. I was told that when a service technician "frees up" I will be called! I have no idea when that will be? UPDATE: I felt as though the technician was in my house for the sole purpose of upselling me on repairs and the maintenace program. Since I have no way of knowing what the parameters are for determining the life expectancy of an ignitor or capacitor I am at the mercy and integrity of the technician. Remember, my furnace was working fine so far for this heating season! To be 3.5 hours late with no call. To write an invoice and leave with my check only to return and ask for more money is almost comical. I am not opposed to paying a contractor for his trade expertise but there are bounds of reasonableness. This episode today far exceeded anything that I have experience in my 21 years of owning a home and paying tradesmen to repair and replace items in a typical house. Thank goodness I didn't have him replace the capacitor.....that would have been even more outrageous!!!

Appointment went well -- after he arrived. I carved out time from 10 until 2 (their service hours), then had to call at 2:10 to ask where he was. The receptionist said she was "just getting ready to call" me and he would be there within 1/2 hour. He arrived at 2:55. That was my only problem with the experience. A call before the end-time of the appointment would have been appreciated.

Called company out of he blue, they were able to get me in the same morning. Driver was prompt professional and thorough. New valve was installed well and all systems were tested thoroughly. Cost was ok with the coupon from Angie's list.

I purchased the $49 Whole House Plumbing Inspection and more because I was experiencing problems with the toilet in my master bathroom for quite some time. I had previously gone to Lowe's and purchased parts to fix myself but was unable to unscrew piece. I saw this advertised as a Big Deal and thought I would try it out. Afterwards I was extremely dissatisfied so much so that I was almost turned off from using Big Deals again in the future. The inspection was completed, but I felt like the technician was more interested in trying to sell me the service plan than to help me assess and correct the problem that I was having. The technician quoted me a price of $89 for the part, but then indicated that he did not have the part on the truck. The part would have to be ordered and I would have to schedule another time for it to be installed. I was not pleased and did not want to spend another day off work trying to fix a toilet that was supposed to require only a minor repair. In the end I declined both the service agreement and the part and was able to get the part from Lowe's for $10. After the technician left I also discovered that he had placed also placed a permanent Service Pro advertisement sticker on my water heater without consulting me. I have tried to remove it but have not been successful. Their service was average and not something that I would recommend to anyone else. I have had better service from plumbing companies in other areas and because he claimed he did not have the part I still had to contact another plumber to come out.

I contacted the service to fix a leaky faucet and pipe. They took apart the faucet and found that the packing had split, so they put it back together, leaving me with a faucet that leaked worse than when he came. they also replaced the trap under the sink. I was shocked to find that this came to over $260. I was told that they would get back with me about repairing the faucet. that has been over a week and I've not heard a word.

I chose them using Angie's List because they are close to where I live and because they were highly rated. They were not the highest rated but maybe number three. Because it was the busiest time of year of A/C repair I didn't want to go right for number one because I thought they would be too busy to get to me right away. I believe Jacob Bros. had someone at by houses in 24 hrs. The Technician was very nice, fixed the problem quickly and offered additional advice on maintaining my A/C and motor to avoid the problem again. I would definitely recommend this company to anyone. I just wish I remembered the technicians name so I could recommend him personally. As far as date and cost, I'm not sure of the exact numbers right now as it was a few months ago.