About us
Business highlights
48 years of trusted experience
Emergency Services Offered
Services we offer
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Amenities
Free Estimates
YesWarranties
YesSenior Discount
0%
Emergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.51,081 Reviews
Showing 276-300 of 1081 reviews
LINDA F.
11/2013
heating & air conditioning/hvac
+ -1 moreThe fan was running, but it became obvious that it wasn't delivering any cool air. We call Jacob Bros. and they had someone come out within a few hours. It turned out that the heat/cool circuit board needed to be replaced. This is a part that is found in the furnace. We did have them do the work, but the repair was pricy at $750. The air has been running since with no problems.
Description of Work: Our air conditioning went out and we called Jacob Bros. as they installed the air conditioning system. They replaced the heat/cool circuit board, which created the problem.
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Yes, I recommend this pro
$750
Debra W.
11/2013
heating & air conditioning/hvac
+ -1 moreWe had a very challenging installation due to our condo being built on stilts on a hillside. After discussing options like cranes, disassembling and re-assembling the furnace, etc. the solution they came up with was to remove some boards from our decking and lowering the furnace that way. It went well with little disruption for ourselves or our neighbors. They even replaced a few boards that had rotted too much to put back. They provided us with heaters in case we needed them for the two days it took to complete the job. Did a good job of cleaning up at night and at the end of the job. The only complaint is nobody checked in with us at the end of the day, so we weren't sure if it was actually done or not. However, that was a minor inconvenience and after talking to the salesman, we got our answer. I have written a previous review where I was somewhat upset that I didn't think I had gotten great service after buying a maintenance contract. However, they did come out and do the job when scheduled and did check in to make sure our air conditioner was working before they were able to come out. I will say this is the first time in 3 years that our air conditioner was still working after the spring time maintenance. We've had bad luck with maintenance causing our freon to disappear! So -- I would hire them again, but probably won't give them money ahead of time for a yearly maintenance agreement.
Description of Work: Installed a new furnace and air conditioner.
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Yes, I recommend this pro
$13,000
Melissa G.
10/2013
heating & air conditioning/hvac
+ -1 moreWouldn't use them even if they did service our area
Description of Work: I received a mailer coupon (Northern Kentucky) and checked out the company on Angie’s List. My husband called to set up an appointment to repair our son’s heating system, it won’t come on and I heard my husband tell the answering service that our son lived in Dayton, Kentucky, the person on the other end said they could not get to his house until Monday. My husband called back to schedule an appointment and the person who answered before, again answered and was rude and now states that they do not service the Dayton, Kentucky area! This need to be put on their coupon and someone who is more customer friendly needs to be answering the phone.
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Response from Thomas & Galbraith Heating, Cooling & Plumbing
jen B.
10/2013
sewer cleaning
+ -1 moreIt never went. No service was done.
Description of Work: Nothing. Never returned our phone calls.
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$79
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Scott T.
10/2013
heating & air conditioning/hvac
+ -1 moreTech was knowledgeable and courteous. Did a wonderful job inspecting A/C.
Description of Work: tune up and inspected A/C
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Yes, I recommend this pro
$49
Response from Thomas & Galbraith Heating, Cooling & Plumbing
nancy W.
10/2013
plumbing
+ -1 moreThey did the work for my dad and his experience went very well. The staff was friendly and professional while visiting. They had great recommendations.
Description of Work: I purchased a Big Deal for faucet repair.
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Yes, I recommend this pro
$49
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Carol D.
10/2013
heating & air conditioning/hvac, plumbing
+ 0 moreSarah arrived at the designated time and set to work immediately. She took a brief history of my past sewer line issues and then proceeded to scope the line, which runs from the back of my house to my septic tank. Unfortunately, her camera revealed two problem areas. She went outside with a device that pinpointed the two sections of pipe that were compromised. We discussed my options---ignore the problem areas (a bad idea, especially with fast approaching,cold weather), replace only the problem sections (not a good idea, because the pipeline is over 40 years old), or completely replace the old sewer line (the best idea). Before leaving, Sarah gave me a quote on replacing the old sewer line, which I learned (later) was considerably less than other cost estimates. I also was pleased with the advice she gave me about which location on the first floor would be the least expensive to move a washer/dryer that currently is in my basement. Overall, I am very happy with Sarah's professional attitude and attention to details.
Description of Work: My sewer line was scoped with a camera. (This was an Angie's List "Big Deal."
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Yes, I recommend this pro
$79
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Heather H.
10/2013
heating & air conditioning/hvac
+ -1 moreI called on the weekend because our A/C unit wasn't working and was given an appointment for the following Wednesday. The morning of the appointment, they called to cancel the appointment. Another appointment was made for the following Friday. On the Friday no one showed up for the appointment and no one called to cancel.
Description of Work: We called the provider and scheduled 2 appointments to have our A/C unit looked at to determine why it wasn't working.
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Response from Thomas & Galbraith Heating, Cooling & Plumbing
DAVID G.
10/2013
sewer cleaning
+ -1 moreSara came out and she was very attentive. She wrote up a detailed proposal for digging and replacing our sewer line and relining it. She showed me what she was seeing when she ran the camera through the line. She was very honest about other companies who can do the work as well. She didn't give me a hard sell. She answered all of my questions. We were very pleased.
Description of Work: I purchased a Big Deal for sewer/drain cleaning.
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$79
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Todd R.
10/2013
plumbing
+ -1 moreIt went well. The plumber was very nice and explained the entire process. The faucet works great and I am happy.
Description of Work: I had an outdoor faucet replaced and a valve installed on my sump pump
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Yes, I recommend this pro
$100
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Mary S D.
10/2013
plumbing
+ -1 moreThe technicians came to my home to replace the faucet. But it is now leaking. I haven't called them yet because I have been busy. They were very nice and courteous when at my home. They seem like they will come out to fix it, and I don't want to say anything negative since I haven't called them back yet.
Description of Work: This was a big deal purchase for a hose replacement outside.
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Yes, I recommend this pro
$49
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Christina P.
09/2013
heating & air conditioning/hvac
+ -1 moreUsed the Big Deal coupon for a furnace tune-up. Everything went well. True Home was very accommodating to our very tight schedule.
Description of Work: Furnace tune-up
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$49
Response from Thomas & Galbraith Heating, Cooling & Plumbing
TROY K.
09/2013
heating & air conditioning/hvac
+ -1 moreGood job overall. The technician was knowledgeable and did a good job explaining what he found with our 13 year old AC system.
Description of Work: AC service.
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Yes, I recommend this pro
$69
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Lynn H.
09/2013
sewer cleaning
+ -1 moreWe live in a 50 year old house with a cement sewer line. Needless to say, we have had our sewer line cleaned many times. In addition, this is the third time some has run a camera through it. By far, this is our best experience with anyone working with our sewer line. Mike came on time and was one of the most considerate plumbers I have ever met. Usually, when they leave, our basement carpet and stairs have many dirty spots. When Mike left, you would never have known he was here. Even after running a camera and removing roots from our sewer line, there was no dirt or spots anywhere. Mike showed me the film of our entire sewer line and pointed out the roots that needed to be removed. He also explained where the camera was filming. He then brought in the snaking machine and cleaned out our line. Even though I used an Angie's List coupon, he did not pressure me to buy additional services. He was completely professional the entire time he was here.
Description of Work: Ran a camera through our main sewer line and then cleaned it out.
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Yes, I recommend this pro
$79
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Jody E.
09/2013
heating & air conditioning/hvac
+ -1 moreall good. no complaints
Description of Work: inspection of sump pump
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Yes, I recommend this pro
$49
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Karen B.
09/2013
heating & air conditioning/hvac
+ -1 moreIt turned out well. They were prompt and on schedule. I do not recall any issues. They did what was stated in the deal and there were no additional charges.
Description of Work: I bought a Big Deal for $49.95 Service Call Including Diagnostics of your Problem OR Air Conditioner Clean & Check. They did the AC check.
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Yes, I recommend this pro
$49.95
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Marci H.
09/2013
drain cleaning
+ -1 moreHe was able to come on short notice. However, he said he'd be back to do the sewer televising but never came back or called again.
Description of Work: He snaked out our main drainage pipe from the house (in the basement) so that the drainage would run freely.
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Yes, I recommend this pro
$88
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Lisa E.
09/2013
plumbing
+ -1 moreGreat service! The service person was prompt, polite, and skillful.
Description of Work: Checked and repaired outdoor faucets
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Yes, I recommend this pro
$49
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Charles M.
09/2013
sewer cleaning
+ -1 moreAfter several failed attempts at getting them out (emergency calls, error in scheduling, broken equipment), the tech came out and ran a camera through the sewer lines. She did a good job of explaining what we were seeing and pointing out the problem areas. She then ran a tool through the lines and cut out some of the roots that were invading the lines. She then left an estimate for repairing some of the issues she had seen.
Description of Work: Checked out sewer lines.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$99
Response from Thomas & Galbraith Heating, Cooling & Plumbing
SARA D.
09/2013
plumbing
+ -1 moreThey were great, very prompt. They even had to replace some piping in our garage that goes to the faucet, and they didn't upcharge us on that.
Description of Work: Replaced an outside faucet that was not working.
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Yes, I recommend this pro
$49
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Robert M.
09/2013
plumbing
+ -1 moreSeveral weeks after the installation, I get a bill for $49 that I already paid through Angie's List. I had a call them 2 times to get that straightened out. Bottom line, they kept trying to get more money from me. It felt like a bit bait and switch scheme. I do not plan on using them again.
Description of Work: Upon arriving he wanted me to get a different faucet @ an additional $200. I told him to install the one that was on Angie's List. He then told me he was going to charge me a service charge in addition to the listed $49 cost for installation. I showed him the Angie's List ad and he said he could probably get the service charge taken off.. He did put in a shut off valve for $40. I paid for the with a check.
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$89
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Jesse S.
09/2013
heating & air conditioning/hvac
+ -1 moreBusiness awarded to another company.
Description of Work: Provided bid for new furnace.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$9,500
Michelle J.
09/2013
plumbing, water heater repair
+ 0 moreContacted the company to schedule an appointment spoke with Dustin. I was told that scheduling hours were 8 am - 7 pm Monday - Friday, Saturday was 8 am - 3 pm, with 3 pm being the last appointment of the day. I explained that I would schedule as far out as necessary to accommodate both sides. I was told to just pick a day. So when I picked a Saturday @ 3:00 pm I was put on hold and then told that 3 pm was "reserved" for emergency calls that it had to be between 1-3 pm. Every time I picked a day/time Dustin would come back and say, "that is reserved for emergencies". When confronted with the question of, "What hours do you accept non emergency service calls", Dustin just kept repeating the "available" hours which INCLUDED the "emergency" hours. Dustin kept putting me on hold returning only to change what he had previously said. I explained I was getting extremely frustrated. We finally settled on Sept 2nd since I was off work that day. I reminded AND questioned him about any issues regarding it being a holiday? Dustin confirmed it was okay. Appointment time was finally set for 8-10 am. On Sunday September 1st @ 4:50 pm Jeremy called to say that since it was a holiday it was considered "emergency" service hours and that they needed to reschedule the appointment AGAIN. Needless to say at this point I do not feel their customer service warrants my business or my time. This is why I am requesting a refund of my money.
Description of Work: I made a Big Deal Purchase with The Service Pros.
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$49
Response from Thomas & Galbraith Heating, Cooling & Plumbing
paula D.
09/2013
heating & air conditioning/hvac
+ -1 moreI showed the list to my husband and he asked her to show him what needed to be done. He immediately fixed two things on the list and her company price had been over $200 for that alone. We declined any of the work. One month later our ac unit stopped working. I bought another discount service call, this time from Jacob Brothers. (My more positive experience with Jacob Brothers is listed under their site). Two people came out and fixed the unit. NONE of the things on the other list was the reason why it wasn't working. I'm not saying the things on the Service Pro list will never need fixing. But we would have spent over $700 and it would still have needed a service call a month later, apparently. The young lady showed me a book of prices which seemed huge when you consider what some of the simple jobs were.
Description of Work: I wanted my 10 year old ac unit checked out and bought a discount service call from Service Pros. A young woman checked out our unit and gave us a list for over $700 of work to be done.
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$65
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Kim M.
09/2013
plumbing
+ -1 moreThe gentleman who came was very nice. He saw the outside spigot that was broken and explained that the coupon covers the replacement of the spigot only. However, in order to replace it, the entire pipe has to be replaced, which would mean breaking through the dry wall in my basement. I was not willing to undergo such an extensive project, so he recommended I call the office for a refund. I did not do this, since he spent about 30 minutes at my house and was kind and professional, so I thought he should be paid for his effort.
Description of Work: I bought a coupon for a outside faucet replacement.
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Yes, I recommend this pro
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Contact information
9520 Le Saint Dr, Fairfield, OH 45014
https://thomasgalbraith.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Bonded
Insured
Licensed*
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Drain Pipe Installation,
Air Duct Cleaning,
Natural Gas Lines,
Water Filtration and Softening,
Excavating
FAQ
Thomas & Galbraith Heating, Cooling & Plumbing is currently rated 4.5 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Thomas & Galbraith Heating, Cooling & Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers free project estimates.
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers eco-friendly accreditations.
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers a 0% senior discount.
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers emergency services.
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers warranties.
Thomas & Galbraith Heating, Cooling & Plumbing offers the following services: Air Conditioner Repair, Air Conditioner Replacement, Air Conditioner Installation, Heat Pump Repair, Heat Pump Replacement, Heat Pump Installation, Furnace Repair, Furnace Replacement, Furnace Installation, Air Handler Repair, Air Handler Replacement, Air Handler Installation, Electric Furnace Repair, Electric Furnace Replacement, Electric Furnace Installation, Fan Coil Repair, Fan Coil Replacement, Fan Coil Installation, Ductless Repair, Ductless Replacement, Ductless Installation, Humidifier Repair, Humidifier Replacement, Humidifier Installation, Dehumidifier Repair, Dehumidifier Replacement, Dehumidifier Installation, Ultraviolet Light Repair, Ultraviolet Light Replacement, Ultraviolet Light Installation, Media Air Cleaner Repair, Media Air Cleaner Replacement, Media Air Cleaner Installation, Preventative Maintenance, Tune Ups, Duct Cleaning, Duct Sealing, Blower Door Testing, Water Heater Repair, Water Heater Replacement, Water Heater Installation, Tankless Water Heater Repair, Tankless Water Heater Replacement, Tankless Water Heater Installation, Sump Pump Repair, Sump Pump Replacement, Sump Pump Installation, Garbage Disposal Repair, Garbage Disposal Replacement, Garbage Disposal Installation, Water Softener Repair, Water Softener Replacement, Water Softener Installation, Reverse Osmosis Repair, Reverse Osmosis Replacement, Reverse Osmosis Installation, Toilet Repair, Toilet Replacement, Toilet Installation, Shower Repair, Shower Replacement, Shower Installation, Tub Repair, Tub Replacement, Tub Installation, Faucet Repair, Faucet Replacement, Faucet Installation, Gas Line Repair, Gas Line Replacement, Gas Line Installation, Water Link Repair, Water Line Replacement, Water Line Installation, Drain Cleaning, Jetting, Sewer Repair, Sewer Replacement, Sewer Installation, Trenchless Pipe Bursting
Window Air Conditioning Units
Contact information
9520 Le Saint Dr, Fairfield, OH 45014
https://thomasgalbraith.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day