Thomas & Galbraith is the most comprehensive, client-focused home service company in the Cincinnati area. Our process-driven team of experts is connected through a commitment to excellence, and a passion for serving others. We earn trust by educating on options, working in the best interest of every client, and backing up everything we do – in writing. Our goal is to exceed your expectations to provide a true comfort experience that feels right, because you know it’s right.
Business highlights
48 years of trusted experience
Emergency Services Offered
Services we offer
Air Conditioner Repair, Air Conditioner Replacement, Air Conditioner Installation, Heat Pump Repair, Heat Pump Replacement, Heat Pump Installation, Furnace Repair, Furnace Replacement, Furnace Installation, Air Handler Repair, Air Handler Replacement, Air Handler Installation, Electric Furnace Repair, Electric Furnace Replacement, Electric Furnace Installation, Fan Coil Repair, Fan Coil Replacement, Fan Coil Installation, Ductless Repair, Ductless Replacement, Ductless Installation, Humidifier Repair, Humidifier Replacement, Humidifier Installation, Dehumidifier Repair, Dehumidifier Replacement, Dehumidifier Installation, Ultraviolet Light Repair, Ultraviolet Light Replacement, Ultraviolet Light Installation, Media Air Cleaner Repair, Media Air Cleaner Replacement, Media Air Cleaner Installation, Preventative Maintenance, Tune Ups, Duct Cleaning, Duct Sealing, Blower Door Testing, Water Heater Repair, Water Heater Replacement, Water Heater Installation, Tankless Water Heater Repair, Tankless Water Heater Replacement, Tankless Water Heater Installation, Sump Pump Repair, Sump Pump Replacement, Sump Pump Installation, Garbage Disposal Repair, Garbage Disposal Replacement, Garbage Disposal Installation, Water Softener Repair, Water Softener Replacement, Water Softener Installation, Reverse Osmosis Repair, Reverse Osmosis Replacement, Reverse Osmosis Installation, Toilet Repair, Toilet Replacement, Toilet Installation, Shower Repair, Shower Replacement, Shower Installation, Tub Repair, Tub Replacement, Tub Installation, Faucet Repair, Faucet Replacement, Faucet Installation, Gas Line Repair, Gas Line Replacement, Gas Line Installation, Water Link Repair, Water Line Replacement, Water Line Installation, Drain Cleaning, Jetting, Sewer Repair, Sewer Replacement, Sewer Installation, Trenchless Pipe Bursting
Description of Work: We used The Service Pros. They did outdoor hose faucet replacement.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
Ronald V.
05/2013
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
Great!
Description of Work: They replaced one of my outside water fawcets. The replacement valve is exactly what I would have done if I had done the work myself. I would readily employ them in the future for any service work I need and they could provide,
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Laura M.
05/2013
5.0
plumbing, water heater repair
+ 0 more
Great! Very professional.
Description of Work: Check all the plumbing lines, found that the sump pump was no longer working and replaced it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thank you for the review!
Charlie D.
05/2013
5.0
plumbing
+ -1 more
ound
Description of Work: Purchased the service through The Big Deal offer. Everything worked out smoothly as expected. The contractor came on time, identified the problem, and fixed it within 30 minutes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thank you so much for the kind review! We will make sure to pass along your feedback to our team!
Ronald P.
05/2013
3.0
plumbing
+ -1 more
See above
Description of Work: Had a main drain stopped up - person who responded was very nice and attempted to open drain but could not . Suggested I needed further work to the tune of $1273. I said I could not afford that and he left. He did suggest I contact Metropolitan Sewer District to check the pipe from street to my sidewalk (their responsibility). They did - and nothing was clogged. I called a plumber we had used int he past and he came out, ran a snake - bladed, and it opened up. His charge was $275. I should have used him in the first place. He is also on Angie's list but I did not check him at the time. Used the "special" trying to save money.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$93
Bob R.
05/2013
4.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: The Service Pros scheduled an appointment for a plumber to come to my house and do a sewer rodding/drain cleaning with sewer televising. The plumber arrived as promised and went over the issues I was having my septic/sewer system. She indicated that a rodding would not be necessary. She did inspect two toilets and snaked them manually. In addition, the toilet flaps were replaced in the tanks. I paid by credit card for these services and the rodding, etc. was not performed.
Rating Category
Rating out of 5
Yes, I recommend this pro
DAVID F U.
05/2013
5.0
heating & air conditioning/hvac
+ -1 more
great
Description of Work: A/C tune up
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Elizabeth M.
04/2013
5.0
plumbing
+ -1 more
Was great!
Description of Work: i bought their coupon for an outdoor faucet replacement. the service was great. the new faucet works great and even though it was a different replacement they never asked for more then the coupon price.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thank you for the review!
Stephanie K.
04/2013
5.0
plumbing
+ -1 more
Nothing.
Description of Work: Did what they said they would do, did not pressure me to buy extra stuff, but I did as it was a good deal. Sarah was GREAT!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thank you for the review, [Member Name Removed]!
RANDY W.
04/2013
5.0
heating & air conditioning/hvac
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,700
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thank you so much for the kind review! We will make sure to pass along your feedback to our team!
harry M.
04/2013
5.0
plumbing
+ -1 more
unknown
Description of Work: The plumber showed up on time and even donned covers for her shoes. She told us what she needed to gain access to our sewer line. There were two{2} points; one was so corroded that she would have had to cut it out; the other was covered by carpet when we had the basement re-modeled. We didn't want to pull up the caepet and the other option was no good. She was very polite and {apparently} very knowledgable.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thank you so much for the kind review! We will make sure to pass along your feedback to our team!
Anna P.
04/2013
5.0
drain cleaning
+ -1 more
unknown
Description of Work: It was great! The technician Sarah was hired to do sewer rodding/drain cleaning with sewer televising, but once she evaluated other possible reasons why water was coming into my basement (by walking around each room and touching the carpet and walls, as well as walking around the outside perimeter of the house to search for possible water entrance locations), she offered professional and personal advice on solving the problem. This was above the call of duty;a very noble and trustworthy thing she did. I would definitely recommend this company to others, and I will use them again for actual work.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thank you so much for the kind review! We will make sure to pass along your feedback to our team!
Louise B.
04/2013
3.0
heating & air conditioning/hvac
+ -1 more
Ok overall
Description of Work: Service Pro does a good job on the first call and then after a customer signs up for continuing service the quality goes down and the estimates for additional work are high. I would have to get a second estimate to verify their estimate.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
$120
Andrea M.
04/2013
4.0
drain cleaning
+ -1 more
unknown
Description of Work: Mike arrived and asked what my problem was. He said that the sewer cleaning didn't relate to the problem I needed fixed. He offered to come back if I wanted to proceed with the drainage issue, but that I should get a refund for this specific big deal.
Rating Category
Rating out of 5
Yes, I recommend this pro
Pam K.
04/2013
2.0
heating & air conditioning/hvac, plumbing
+ 0 more
,
Description of Work: Bought one of the on-line specials for $99. Had them come to quote/fix a leaky shower. Tech was late getting there, then could not get the handle off the shower. Said she'd have to order a new handle and cut the old one off. My husband ended up getting the handle off without much trouble that weekend, ran to a local store to get parts and fixed this over the weekend himself. I asked them for a quote to replace the hardware in bottom of tub which had tarnished and she quoted us over $800! I still have the unused $99 certificate. Waste of money!
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
5.0
responsiveness
2.0
punctuality
4.0
$99
Brian T.
03/2013
4.0
drain cleaning
+ -1 more
it went well
Description of Work: Assessed issue with drain from kitchen sink and cleaned it accordingly. Has not backed up since. Professional but had a little issue scheduling.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$79
Steve A.
03/2013
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: The tech looked over the outdoor faucet location and indoor(basement) location to reach pipe couplings.They were buried in the walls(basement was finished). She did a great job finding the water shut off valve.Unfortunately my builder did not leave any reasonable access to the faucet from the inside. Their tech did a excellent job explaining the limited options.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thank you so much for the kind review! We will make sure to pass along your feedback to our team!
Thomas P.
03/2013
4.0
heating & air conditioning/hvac
+ -1 more
Good
Description of Work: Professional and quick
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$100
rae P.
02/2013
5.0
heating & air conditioning/hvac
+ -1 more
Story above
Description of Work: Service Pros came in to do a A/C tune up. the service man was prompt, polite, told me exactly what he was going to do. There were issues found, but he told what looked like it might need replacing sometime soon & gave me an idea of what type of a/c i would need, and the general prices. I was very happy with the service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thank you for the review of your services and for choosing our company.
Sean R.
12/2012
4.0
drain cleaning
+ -1 more
unknown
Description of Work: I would have given them an "A" if it weren't for my initial experience with them: Iwas initially very disappointed, having purchased an Angie's List Big Deal only to be told that the pipe couldn't be unclogged and that I needed major, costly plumbing repairs. The good news is that when I called to register a complaint the owner of the company personally came out and made it right, and quickly sent out a plumber who successfully unclogged the pipe. I was VERY impressed with the owner's commitment to excellent service, and I wouldn't hesitate to recommend them to anyone, based on this experience. They didn't connect with the ball on the first swing, but the second was a home run.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Not only do I want to thank you for choosing our company but also for giving us a second chance. Mistakes happen and we are not perfect but usually we never hear back from customers when problems arise. So thank you for giving us a second chances and allowing us to show you the type of service you should expect and we strive to provide.
KATHRYN E.
12/2012
4.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Good
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thank you for using our services.
Debra O.
12/2012
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
Pleased with services.
Description of Work: Used an Angies deal for $99 for $200 of plumbing services to fix a leaky toilet and faucet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Thomas & Galbraith Heating, Cooling & Plumbing
THank you for choosing us for you plumbing needs.
Ruben P.
11/2012
5.0
heating & air conditioning/hvac
+ -1 more
Excellent
Description of Work: Technician was punctual, professional and thorough.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Glad to hear the technician was great and thanks for choosing our company.
Leslie D.
11/2012
5.0
heating & air conditioning/hvac
+ -1 more
See above
Description of Work: Very professional and punctual. I don't remember how much I spent bc I bought a service package that included 3 service calls. I would absolutely use them again!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thank you for the great review and using our comapny.
Thom M S.
11/2012
4.0
drain cleaning
+ -1 more
okay
Description of Work: The firm couldn't clean my drains as I hoped, but did install some faucets for me.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
$99
Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thank you for choosing ourcompany for your service needs.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Drain Pipe Installation,
Air Duct Cleaning,
Natural Gas Lines,
Water Filtration and Softening,
Excavating
FAQ
Thomas & Galbraith Heating, Cooling & Plumbing is currently rated 4.5 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Thomas & Galbraith Heating, Cooling & Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers warranties.
Thomas & Galbraith Heating, Cooling & Plumbing offers the following services: Air Conditioner Repair, Air Conditioner Replacement, Air Conditioner Installation, Heat Pump Repair, Heat Pump Replacement, Heat Pump Installation, Furnace Repair, Furnace Replacement, Furnace Installation, Air Handler Repair, Air Handler Replacement, Air Handler Installation, Electric Furnace Repair, Electric Furnace Replacement, Electric Furnace Installation, Fan Coil Repair, Fan Coil Replacement, Fan Coil Installation, Ductless Repair, Ductless Replacement, Ductless Installation, Humidifier Repair, Humidifier Replacement, Humidifier Installation, Dehumidifier Repair, Dehumidifier Replacement, Dehumidifier Installation, Ultraviolet Light Repair, Ultraviolet Light Replacement, Ultraviolet Light Installation, Media Air Cleaner Repair, Media Air Cleaner Replacement, Media Air Cleaner Installation, Preventative Maintenance, Tune Ups, Duct Cleaning, Duct Sealing, Blower Door Testing, Water Heater Repair, Water Heater Replacement, Water Heater Installation, Tankless Water Heater Repair, Tankless Water Heater Replacement, Tankless Water Heater Installation, Sump Pump Repair, Sump Pump Replacement, Sump Pump Installation, Garbage Disposal Repair, Garbage Disposal Replacement, Garbage Disposal Installation, Water Softener Repair, Water Softener Replacement, Water Softener Installation, Reverse Osmosis Repair, Reverse Osmosis Replacement, Reverse Osmosis Installation, Toilet Repair, Toilet Replacement, Toilet Installation, Shower Repair, Shower Replacement, Shower Installation, Tub Repair, Tub Replacement, Tub Installation, Faucet Repair, Faucet Replacement, Faucet Installation, Gas Line Repair, Gas Line Replacement, Gas Line Installation, Water Link Repair, Water Line Replacement, Water Line Installation, Drain Cleaning, Jetting, Sewer Repair, Sewer Replacement, Sewer Installation, Trenchless Pipe Bursting