Ray St Clair Roofing

HEAVY DRIVING RAINSTORMS IN CINCY - SEVERAL ROOFERS WERE TOO SWAMPED TO PUT UP A TARP. RAY ST CLAIR REQUIRED DOING A ''TEMPORARY REPAIR THAT WOULD LAST 6 WEEKS'' INSTEAD OF JUST PUTTING UP A TARP. SAID THEY'D SEND ESTIMATE FOR PERMANENT REPAIR IN A COUPLE OF DAYS. TEMPORARY FLASHING WAS INSTALLED, BUT RAIN 1 WEEK LATER STILL LEAKING - FLASHING FIX HAD DONE NOTHING. THEY CAME BACK & FIDDLED AROUND BUT WASN'T SURE WHAT WAS WRONG. I CALLED OFFICE RE: WHERE WAS THE ESTIMATE FOR THE PERM FIX - AND TOLD THEY'D SEND SOMEONE OUT. 1 MORE WEEK LATER, ANOTHER RAIN & STILL LEAKING IN MY LIVING ROOM. THEY REFUSED TO COME OUT SAYING ''IT WASN'T WORTH IT TO SEND SOMEONE OUT TO RE-DO A TEMP FIX'' AND THAT I NEEDED TO GET THE ROOF REPAIRED-- BUT THEY STILL DIDN'T HAVE AN ESTIMATE READY! MY MALE FRIEND TOOK THE PHONE & AND SUDDENLY THEIR ATTITUDE CHANGED & HE GOT TO TALK TO A MANAGER WHO AGREED TO SEND SOMEONE OUT TO PUT UP A TARP. WEEKS LATER GOT EXPENSIVE ESTIMATE - ALMOST 2X EST FROM OTHERS.

IN RESPONSE TO OUR INITIAL PHONE CALL, A RAY ST CLAIR ROOFING REPRESENTATIVE SET UP AN APPOINTMENT TO SURVEY THE LEAKY ROOF AND BEGIN THE ESTIMATE PROCESS. A PROPOSAL OF WORK WAS MAILED TO OUR HOUSE THREE DAYS LATER EXPLAINING IN DETAIL THE WORK TO BE PERFORMED, ALONG WITH THE ESTIMATED COST. AFTER WE CONTRACTED FOR THE WORK TO BE PERFORMED, A WORK SUPERVISOR CALLED TO SET UP A TIME TO START THE WORK. WHILE DOING THE WORK, THE TEAM NOTICED SOME ADDITIONAL REPAIRS WERE NEEDED. THEY WENT ABOVE AND BEYOND THE WORK AGREED UPON WITH NO EXTRA CHARGE. THEY EVEN ASKED IF WE HAD SOME PAINT SO THEY COULD PAINT THE WOOD TRIM THEY INSTALLED - ALSO NOT IN THE CONTRACT. A WEEK LATER A RAY ST CLAIR QUALITY INSPECTOR FOLLOWED UP TO INSPECT THE JOB. I AM COMPLETELY SATISFIED WITH THE WORK PERFORMED. FROM BEGINNING TO END, WE DEALT WITH TRUE PROFESSIONALS. THEY SEEM A BIT EXPENSIVE, BUT AFTER DEALING WITH THREE OTHER ROOFERS, THAT GAVE US THE RUN-AROUND, I'M GLAD TO HAVE PEACE OF MIND.

THE COMPANY WAS VERY THOROUGH WITH THEIR PRESENTATION OF ESTIMATE (PHOTOS WERE INCLUDED), AND FAST. I HAD MY ESTIMATE IN THE MAIL ABOUT 3 DAYS AFTER THE ESTIMATOR WAS HERE. WORKERS WERE PUNCTUAL, POLITE, AND HARD WORKING, EVEN ON A 95 DEGREE DAY. I WAS ESPECIALLY IMPRESSED THAT THIS COMPANY SENDS OUT AN INSPECTOR A COUPLE DAYS LATER, WHO GOT UP ON ROOF AND MADE SURE EVERYTHING HAD BEEN COMPLETED CORRECTLY. THE ONLY GLITCH IN THE WHOLE PROCESS WAS THAT WHEN THE WORKERS WERE DONE WITH THE CHIMNEY, I THOUGHT THE MORTAR LOOKED A LITTLE SLOPPY. WHEN THE INSPECTOR CAME, HE EXPLAINED THAT THEY HAVE TO WAIT FOR IT TO DRY, THEN COME BACK AND WASH IT DOWN WITH MURATIC ACID AND WIRE BRUSH IT. THEY DID THIS THE DAY AFTER THE INSPECTOR WAS HERE, AND IT LOOKS MUCH BETTER. THE INSPECTOR SAID THAT SHOULD HAVE BEEN EXPLAINED TO ME AT THE TIME THE ESTIMATE WAS MADE. REGARDLESS, I'M VERY HAPPY WITH THE OUTCOME AND WOULD HIRE THEM AGAIN.

VERY POSITIVE - PROFESSIONAL JOB, EVEN GOT THE JOB DONE IN < 1 WEEK SINCE THEY HAD A CANCELLATION AND MOVED MY JOB UP.

THEY WERE SUPPOSED TO COME IN THREE WEEKS AND THEN WANTED TO COME EARLIER, WHICH I DID NOT LIKE, IT WORKED OUT IN THE END.

I STILL CONTINUE TO USE THEM, THEY ARE DEPENDABLE AND RELIABLE.

THE EMPLOYEES WERE EXTREMELY FRIENDLY AND PROMPT WITH THEIR RESPONSES TO MY CALL. THE WORK WAS DONE WITHIN A REASONABLE TIME FRAME AND THE PRICE WAS A NICE SURPRISE!

PROPOSAL WAS SUBMITTED IN A PROMPT MANNER AFTER I CALLED TO INQUIRE ABOUT DOING THIS WORK. ONCE I ACCEPTED THE PROPOSAL, THEN THE WORK WAS SCHEDULED TO BE DONE, ALSO IN A PROMPT MANNER.

CAME ON SCHEDULE. DID THE JOB VERY CLEAN AND PROFESSIONAL. AFTER ONE WEEK, THEY SENT ANOTHER GUY TO DO THE QUALITY CHECK.

MADE APPOINTMENT FOR APPRAISER TO COME TO OUR HOME, I WAS TOLD 5-7 DAYS. TWO WEEKS LATER, I CALLED THEM BACK TO TELL THEM I HAD THE WORK DONE BY ANOTHER COMPANY. AFTER I CALLED THEM, THEY CALLED TWO DAYS LATER & ACKNOWLEGED MY COMPLAINT.

DALE DID MY ESTIMATE. I THOUGHT THAT I NEEDED A TEAR OFF, BUT IT TURNED OUT THAT I ONLY NEEDED A ROOFOVER. HE WAS VERY POLITE AND VERY KNOWLEDGEABLE. DALE WENT OVER EVERY DETAIL THAT COULD ARISE. HE WAS VERY HELPFUL WITH COLOR AND TYPE. THE WORK WAS SCHEDULED FOR 6/29 BUT THEY CAME IN A WEEK EARLY, MUCH TO OUR DELIGHT. THE WORKERS DID IT IN 4 HOURS WITH SPOTLESS CLEAN-UP. THEY WERE VERY PROFESSIONAL AND RIGHT ON TIME, AND DID AN OUTSTANDING JOB. GREAT JOB. I ALSO HAD DENIS GIVE A QUOTE FOR SIDING. HE TOO WAS EXCELLENT AND VERY THOROUGH. WE WILL BE USING THEM IN THE FUTURE FOR OUR SIDING

WE WERE VERY IMPRESSED WITH THE CARE AND PROFESSIONALISM OF RAY ST. CLAIR ROOFING. THEY WERE EXTREMELY DETAIL ORIENTED REGARDING THE ASSESSMENT OF OUR NEEDS. IT REACHED A POINT IN WHICH WE DECIDED THAT THE CURRENT WORK WAS VERY SIMPLE, AND WE COULD HAVE OTHER COMPANY HANDLING IT. BUT WE WILL CERTAINLY CONSIDER THEM AGAIN FOR A MAJOR ROOFING, THAT WE PLAN TO CONDUCT IN THE NEXT COUPLE OF YEARS.

ON TIME FOR APPOINTMENT, BUT THE SALESPERSON HAD A ''CAR SALESMAN-TYPE'' STYLE THAT I DID NOT LIKE. OF THE 8 QUOTES I RECEIVED, THEY WERE FAR AND ABOVE THE HIGHEST (2X THE BID WE ACCEPTED).

THE WHOLE GROUP THAT MR. ST.CLAIR HAS WORKING FOR HIM IS WONDERFUL, FROM ANGIE ANSWERING THE PHONE...WHAT A TREAT, NO VOICE MAIL.,TO THE GUYS COMING TO THE HOUSE...BILL AND JODY WERE VERY PROFESSIONAL, AND NICE ENOUGH TO EXPLAIN WHAT THEY WERE DOING..I WILL USE THEM AGAIN..VERY PROFESSIONAL AND GOOD PRICE...

ALTHOUGH THIS COMPANY IS FAIRLY SLOW TO RESPOND (IT TOOK AROUND 2 WEEKS JUST TO GET AN ESTIMATE, THEN SEVERAL WEEKS MORE BEFORE THE WORK COULD BE SCHEDULED), THEY GAVE ME A FAIR AND HONEST ASSESSMENT OF THE PROBLEMS AND DID A GOOD JOB. THERE WAS STILL A LEAK AT ONE OF THE PLACES THEY REPAIRED, AND THEY CAME BACK OUT RIGHT AWAY, IDENTIFIED THE PROBLEM, AND FIXED IT. IF YOU'RE NOT IN A BIG HURRY, THIS IS A GOOD COMPANY.

COMPANY CAME WITHIN A FEW WEEKS OF ORIGINAL ESTIMATE, AND DID A VERY PROFESSIONAL JOB. SENT OUT AN INSPECTOR TO CHECK QUALITY OF JOB, BEFORE THEY SENT A BILL.

ON TIME, PROMPT, HANDLED ALL ISSUES WELL.

I AM A DESIGNER WHO PURCHASES ROOFING, GUTTER, ETC, MATERIAL. I CALLED TO GET AN ESTIMATE OVER THE PHONE. THE BUILDER I AM WORKING WITH GAVE ME THE EXACT MEASUREMENTS FOR THE GUTTERS AND NUMBER OF DOWNSPOUTS NEEDED. THEY WOULD NOT PROVIDE AN ESTIMATE OVER THE PHONE. WHILE I UNDERSTAND THIS MAY WORK FOR A LAY PERSON, IT DOES BODE WELL WITH SOMEONE WHO WANTS TO PROVIDE THEM WITH CONTINUOUS OPPORTUNITIES FOR SALES. I CALLED THEM BECAUSE THEY APPEARED ON ANGIE'S LIST AND THIS IS A GREAT RESOURCE TO ENSURE THAT I AM PROVIDING THE BEST SERVICES TO MY CUSTOMERS THAT I CAN FIND. I THINK THEY NEED TO ACCOMMODATE DESIGNERS DIFFERENTLY THAN JUST APPLYING ''THE COMPANY RULE.'' I TOLD THEM THAT WHILE I APPRECIATE THEIR STANCE, THAT WOULD MEAN THEY WOULD NOT GET MY BUSINESS TODAY OR TOMORROW. AFTER ALL, WE'RE NOT JUST TALKING ABOUT ONE JOB HERE.

TWO GUYS THAT CAME WERE COURTEOUS, AND CLEAN. YET TO RECEIVE A BILL. COST IS BY TIME, AND MATERIAL.

THEY'RE GOOD, I'VE USED THEM FOR YEARS. THEY SEND A QUALITY ASSURANCE PERSON TO MAKE SURE THE JOB IS DONE CORRECTLY. THE PRICE SEEMS HIGHER THAN OTHERS BUT I LIKE THEIR PROFESSIONALISM AND THEIR WORKMANSHIP.

ONLY ROOFING COMPANY TO RETURN MY CALLS. UNDERSTOOD THE SOURCE OF THE PROBLEM. THREE REPAIRS BY OTHER COMPANIES HAD FAILED TO ''FIX'' IT. WHEN INSTALLING THE FLASHING, THEY WERE ATTENTIVE TO THE REMOVAL OF AS LITTLE STUCCO AS POSSIBLE. CLEAN-UP COULD HAVE BEEN BETTER. WHEN THE JOB WAS COMPLETE, EVERYTHING SEEMED TO BE CLEANED-UP. HOWEVER, AFTER THE NEXT RAINFALL, NAILS WASHED THROUGH THE GUTTER AND ONTO THE DRIVEWAY. IF I HAD NOT SEEN THE NAILS, I WOULD HAVE ENDED UP WITH A PUNCTURED/FLAT TIRE.

I DID NOT GET OTHER QUOTES. THE REASON I DID NOT GET OTHER QUOTES IS THAT THEY ARE THE ONLY COMPANY TO HAVE THE GUTTER HELMET PRODUCT AND I HAD USED THEM PREVIOUSLY AS A ROOFING COMPANY AND FELT COMFORTABLE WITH THEM.

RECEIVED 2 OTHER ESTIMATES: FIRST COMPANY- $1759.00 SECOND COMPANY - $500.00 RAY ST. CLAIR REP WAS VERY HONEST, QUICK AND DID AN OVERALL OUTSTANDING PERFORMANCE. WOULD HIRE AGAIN.

THEY DID NOT RESPOND AFTER I SPOKE WITH THEM. I CALLED ON OCT. 19TH, THEY SAID THAT SOMEONE WOULD COME OUT NEXT WEEK, AND I NEVER HEARD ANYTHING BACK.

VERY PLEASED OVERALL. THEY WERE VERY RESPONSIVE AND FIXED MINOR DEFECTS PROMPTLY. WOULD USE AGAIN.