Home Depot Sawmill

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We used Home Depot two years ago for siding and windows - a big job. It went fairly smoothly (not perfect) so we decided to try them again for a fence because I thought it would be a 'professional' experience. I called and set an appointment for March 20th. They "lost" my appointment. I called and scheduled another one for the 27th. The local guy called me back and was a little rude, saying in so many words "I don't want to come out if it's not worth my time and you are getting another quote" so he said he's pencil me in and I said no, I wanted to have an actual legit appointment. We rushed out of work to get home for our second appointment to find a message at home saying they would have to reschedule (same day Cancellation). I called the number that was left and there was no answering machine or anything. This coupled with my doubts about the legitimacy of some siding charges has caused me to conclude that we will no longer use the services of Home Depot.

The work and prices were excellent compared to some of the other companies I've check.

Okay. The folks on the information line won't talk to you until you've decided exactly which door you want based on information on the manufacturer's website. Once you've done that, Home Depot's garage installation people can work out an estimate quite quickly. Their estimate was significantly higher than the other two contractors, and HD offered a lower quality door opener than the others.

I had to call the subcontractors back because a couple of things were not done right, but they came right in to fix it and it looks very good now!

They did a good job installing my carpet.

I'm sure there are lots of people who know how to work through Home Depot, but we found it a bit overwhelming. There simply wasn't enough available staff to spend time with us answering our questions. What we did learn is that we don't know a thing about replacing doors and that you have to know what you are doing before you go to Home Depot.

Awful experience. We wanted new carpet and flooring in a rental condo. The staff was usually never in, and when they were, it took 3-4 hours to eventually get the order right. They promised one install date initially, but didn't end up installing it through their sub-contractors until 3 weeks later. They made me haul the wood flooring, caulk, etc. to the unit... which I thought was wrong. When we ordered a piece of remnant to go in one bedroom, they sold the same remnant to someone else before the install. Even though I called to check on the remnant piece two weeks before the install, they still messed it up. The installing contractor had to make 2 visits to finish the job. I was not happy with their numerous hidden charges on invoice, incompetence, and lack of availability. You have to look at the invoice very carefully, too. Hidden charges and add-ons are plentiful.

I was very pleased with the carpet sellers at Home Depot, with the quality of the carpet, and with the installation and the installers. In contrast to other carpet salespeople, the folks at Home Depot did not pressure me to buy, and they answered my many questions. Their carpet samples contain enough information that I could compare brands and products. I did not find that to be the case at the many other stores where I looked for carpet. I was so pleased with this experience that later in the summer I carpeted the remainder of the house with carpeting from Home Depot and with installation by the same crew. Also differentiating Home Depot from other carpet sellers was a very detailed set of prices. I knew exactly what products and installation services were to be provided and how much each cost.

The price was competitive. They were not very prompt.

On April 5, 2006 I placed a special order for a new toilet. The salesperson said the toilet would arrive in 2-3 business days. On April 10th, the toilet did not arrive. When I inquired at the store, I was told the told would be in by Friday, 4/14. Still no toilet on 4/14. To make a long story short, the toilet arrived on 4/20. At that time the store person said the toilet come in on 4/12 but had to be returned due to damage. Nobody bothered to call and tell us there would be a delay in shipment. My contractor asked if the toilet would be discounted due to the delay. The answer was, this is not our fault, it's the manufacturer who is at fault. While I understand delays can happen, Home Depot's service is unacceptable. I will NEVER place a special order at Home Depot again. I will also tell everyone never to place a special order with them.

I asked who to contact if I had questions, & she said she wasn't allowed to give out the phone number. I did not hear from anyone about installation by noon on Monday (I placed the order on Sunday evening), so I called Home Depot. Liz answered the phone, & referred me to plumbing, who gave me the number for Crawford, their subcontractor. Crawford had not received my order. They took care of getting it from Home Depot, but it was after their "same day" cutoff, & was going to be subject to an extra charge. I called Home Depot to have them make things right by taking care of the charge (since the tardiness of the order was their fault), & eventually they did, but Crawford had to call me to say it was taken care of. I did not hear back from Home Depot, nor did they apologize at any time. When the heater was installed, I found it had a much lower energy efficiency rating than was advertised, which is also irritating, if not illegal.

RON SHOTTS AND SHIRLEY WERE A DREAM TO WORK WITH IN THE SAWMILL RD. HOME DEPOT CARPET DEPARTMENT. THEY WERE VERY CONSCIENTIOUS OF DETAILS. WE WERE PREPARING TO MOVE INTO OUR NEW HOME, SO ALL ORDERING AND MEASURING WAS SCHEDULED AND DONE LONG-DISTANCE. THEY WERE ABLE TO ACCOMMODATE OUR NEEDS AND COMPLETE THE WORK IN JUST OVER A WEEK WITH OUR 1ST CHOICE OF CARPET THAT THEY HAD IN STOCK. THE TWO MEN WHO DID THE INSTALLATION WERE ALSO VERY POLITE AND WORKED HARD TO ACCOMMODATE OUR TIGHT SCHEDULE. THEY EVEN NOTED PART OF THE CARPETING ON THE STAIRS THAT REQUIRED BINDING, AND MADE SURE THAT WAS DONE AND INSTALLED BEFORE OUR MOVERS ARRIVED. THIS IS THE THIRD TIME WE HAVE USED HOME DEPOT FOR OUR CARPET NEEDS IN NEW HOMES, AND HAVE BEEN VERY PLEASED EACH TIME.

THOUGHT I WAS BUYING A GE HEATER BUT THE INSTALLER SHOWED UP WITH A RHEEM. THERE WAS NO MENTION OF RHEEM ON THE WEB SITE OR ON THE PHONE WHEN I CALLED TO MAKE THE PURCHASE. HOME DEPOT DID EXTEND THE WARRANTY TO LIFETIME VERSUS 12 YEARS AS LISTED ON THE HOME DEPOT WEB SITE. THE $800 INCLUDED INSTALLATION.

WE PURCHASED THE DOOR AND WAS TOLD THAT IT WAS IN STOCK. IN FACT, THE SALESMAN SHOWED US THE BOX CONTAINING OUR DOOR. THEY SENT THEIR INSTALLER OUT TO MEASURE AND THEN THEY CALLED TO SET UP THE INSTALLATION APPOINTMENT. THEY THEN CALLED TO DELAY THE INSTALLATION BY A DAY. ON THE DAY IT WAS TO BE INSTALLED, I GOT A CALL FROM THE INSTALLER THAT THE DOOR WAS NOT THERE. APPARENTLY, THEY SOLD IT AGAIN AND LET SOMEONE TAKE IT AWAY. IT TOOK SEVERAL CALLS TO GET THIS STRAIGHTENED OUT BECAUSE BEVERLY (THE PERSON WHO IS SUPPOSED TO COORDINATE INSTALLATIONS) IS NOT GOOD AT RETURNING CALLS OR FOLLOWING UP AS SHE PROMISED. I HAD TO CALL THE DEPARTMENT HEAD AT HOME DEPOT AND GET HIM TO HELP ME FIND A DOOR IN ANOTHER STORE. THEY EVENTUALLY FOUND ONE AND IT WAS INSTALLED ABOUT A WEEK LATE. THE INSTALLATION WAS GOOD, BUT THE INSTALLER DIDN'T CLEAN UP AFTER HIMSELF. I HAD TO CLEAN UP DRILL SHAVINGS, ETC. I WOULD USE THEM AGAIN, BUT I WOULD BE PREPARED TO CAREFULLY CHECK UP ON THEM AND TAKE NAME

THE FIRST COMPANY WE USED FOR KITCHEN DESIGN FELL OFF THE FACE OF THE EARTH BUT HOME DEPOT CAME THROUGH IN OUR CRISIS WITH A GREAT DESIGNER, PAT STONE; BEAUTIFUL CABINETS; AND FANTASTIC PRICES. ANYONE WHO DOESN''T USE THEM FOR THEIR CABINET PURCHASE IS CRAZY. IT MAY TAKE A LITTLE LONGER BECAUSE THEY ARE BUSY BUT IT IS WORTH IT WITH PRODUCT AND PRICE. OUR CABINETS WERE DELIVERED RIGHT ON TIME. DOUBLE CHECK THEIR MEASUREMENTS - THEY DID PUT ONE NUMBER IN THE COMPUTER WITH 10 MORE INCHES THAN ACTUAL - LUCKILY WE CAUGHT IT.

I WOULD NOT RECOMMEND HOME DEPOT FOR ANY TYPE OF INSTALLATION. BUY YOUR PARTS AT HOME DEPOT AND LEAVE IT AT THAT!

VERY PROMPT SERVICE. EXCELLENT JOB.

WE HAD TO STAY ON THEM EVERY STEP OF THE WAY. CABINETS ARRIVED DAMAGED OR NOT AS ORDERED, THEY MADE US DRIVE OVER TO PICK SOME UP, WE WAITED A LONG TIME FOR EVERYTHING. AT ONE POINT WE WERE CALLING THE STORE ALMOST DAILY TRYING TO GET THE INSTALLER SCHEDULED; WHILE AT THE SAME TIME THE INSTALLER WAS CALLING ASKING THEM WHETHER OUR CABINETS HAD ARRIVED YET; IT TOOK THEM 12 DAYS TO CONNECT US UP.

HOME DEPOT ADVERTISED A POLICY OF INSTALLATION WITHIN 7 DAYS OF PURCHASE. I PURCHASED CARPET ON DEC. 3. I NEVER HEARD FROM THEM AND KEPT HAVING TO CALL THEM TO INQUIRE ON INSTALLATION. WAS FINALLY TOLD THAT INSTALLATION WOULD HAPPEN ON THE 15TH. THE INSTALLERS ARRIVED AT THE WRONG TIME, THEN THEY WENT TO THE WRONG CONDO. THEN SAID WE WOULD HAVE TO WAIT TILL THE 28YH FOR INSTALLATION.

I WOULD LIKE EVERYONE TO KNOW THAT THEIR ABILITY TO SEND A SUB CONTRACTOR TO YOUR HOME THAT DOES TERRIBLE WORK AND I WOULD NOT RECCOMEND TO ANYONE

WE HAD SOME MISUNDERSTANDINGS BUT THEY HAVE BEEN WONDERFUL IN KEEPING ME HAPPY. THEY HAVE JUST WENT ABOVE AND BEYOND FOR ME. I HIGHLY RECOMMEND AND WOULD USE THEM AGAIN.

WE HAD PROBLEMS WITH OUR ORDER BECAUSE THEY INSTALLED A CARPET WHICH WAS OUR SECOND CHOICE. THE WHOLE EXPERIENCE WAS A HASSLE. WE