Empire Windows

THIS IS MY 2ND TIME WORKING WITH EMPIRE, I WILL RECOMMEND TO ALL MY FRIENDS, AND I WAS EXTREMELY HAPPY WITH THE PRICE AND QUALITY OF THE WINDOWS.

VERY KNOWLEDGEABLE REP. PRICES WERE COMPETITIVE, BUT STILL JUST A BIT HIGHER THAN WE WERE PREPARED TO SPEND. REP DID OFFER A LESS EXPENSIVE SOLUTION FOR SOME STORM WINDOWS FOR A FEW OF THE WINDOWS NEEDING REPLACEMENT.

HE SAID THAT I DIDN'T NEED TO GET ALL NEW WINDOWS. HE SAID THE FRAMES AND THE INSULATION WERE OKAY. HE GAVE ME THE NUMBER OF A COMPANY THAT REPLACES GLASS. I APPRECIATED HIS HONESTY BECAUSE THIS WILL SAVE ME A LOT MONEY.

THEY WERE GREAT TO WORK WITH! EVERYONE - FROM THE SALESPERSON (WHO HAD PREVIOUS INSTALLATION EXPERIENCE) TO THE INSTALLERS - WERE PROFESSIONAL AND RESPECTFUL. THEY WERE LATE GETTING STARTED BUT WERE EXTREMELY EFFICIENT AND FINISHED THE WORK IN 5 HOURS. I LOVE MY NEW WINDOWS!

THE DOOR WE ORDERED HAD PROBLEMS IMMEDIATELY WITH THE THRESHOLD, THEN THE LOCK, AND FINALLY A SPECIAL FEATURE OF THE DOOR THAT WE PAID A LOT EXTRA FOR. THE ORIGINAL DOOR TOOK ABOUT 5 WEEKS LONGER THAN QUOTED TO ARRIVE. THE REPLACEMENT DOOR TOOK EVEN LONGER THAN THE FIRST DOOR. PROMISES TO CALL WHEN THE ITEMS WERE IN WERE NOT KEPT. IF WE HAD NOT KEPT CALLING THEM, WE WONDER IF THEY WOULD'VE EVER CALLED US TO COMPLETE THE JOB. THE POOR QUALITY OF THE PRODUCT AND THE LACK OF RESPONSIVENESS TO OUR INQUIRIES WERE FRUSTRATING. I WOULD NOT USE THIS COMPANY IN THE FUTURE.

EXCELLENT. WAS TOLD WINDOWS WOULD TAKE 6 WEEKS, THEY WERE READY IN FOUR. REPLACED ALL WINDOWS IN ONE DAY. NO DAMAGE TO TRIM, MO MESS, ETC. CRAIG (CREW LEADER)WAS VERY PROFESSIONAL AND EASY TO WORK WITH. WINDOWS LOOK GREAT AND WE NO LONGER HAVE A BREEZE COMING THROUGH HOUSE.

THE WRONG WINDOWS WERE ORDERED BY ACCIDENT. THEY CAME IN AS PRIMED WOOD INSTEAD OF NATURAL WOOD INTERIOR. THIS MATTERED BECAUSE WE WERE STAINING WINDOWS TO MATCH INTERIOR WOOD WORK. EMPIRE HAD 2 OPTIONS: 1)ORDER NEW 2)PAY MY STAIN GUY TO STRIP WINDOWS. EITHER WORKED FOR ME AND EMPIRE WAS MORE THAN HAPPY TO RESOLVE THIS SITUATION EITHER WAY. YES ORDERING WRONG WINDOWS CREATED A LONGER INSTALLATION PROCESS, BUT EMPIRE MADE SURE THAT THE JOB WAS COMPLETED THE RIGHT WAY. THEREFORE, I WOULD HIGHLY RECOMMEND EMPIRE WINDOWS.

THIS COMPANY HAS VERY COMPETITIVE PRICES. THE SALESMAN WASN'T PUSHY. I DECIDED TO GO WITH ANOTHER COMPANY BECAUSE THEY CHARGE MORE FOR DOING EXTRAS LIKE REPLACING WINDOW SILLS AND WOODWORKING. I WAS ABLE TO HIRE SOMEONE TO DO THE EXTRAS FOR A LOT LESS MONEY. IF YOU'RE IN THE MARKET FOR JUST REPLACING WINDOWS, THOUGH, THEY HAVE SOME OF THE BEST PRICES OUT THERE. I JUST DON'T THINK THEY ARE IN THE MARKET TO DO SPECIALIZED WORK.

WHEN THE BATHROOM WINDOW WAS NOT FROSTED AS ORDERED THEY TOOK CARE OF IT. EVERYONE WE DEALT WITH WAS REAL NICE.

GOOD, RESPONSIVE ON THE PHONE, SENT PERSON OUT TO GIVE ESTIMATE, GOOD WORKERS, AND PLEASED WITH PRODUCT. (I TOLD THEM I GOT THEIR NAME THROUGH ANGIE'S LIST)

CRAIG, & MATT, WERE REALLY PROFESSIONAL & THEY DID A GREAT JOB. ALSO, CLEANED UP AFTER JOB WAS DONE. GOOD JOB.

I RECEIVED SEVERAL QUOTES PRIOR TO CHOOSING EMPIRE. MIKE, ONE OF THE CO-OWNERS, WAS VERY PLEASANT TO WORK WITH. HE DID NOT USE ANY HIGH-PRESSURE SALES TACTICS; HE JUST EXPLAINED MY OPTIONS AND ANSWERED ALL MY QUESTIONS. THE CREW THAT DID THE WINDOWS WAS ON TIME AND VERY PROFESSIONAL. THEY DID A GOOD JOB OF CLEANING UP. THE CREW WHO DID MY SIDING AND GUTTERS WERE ALSO FANTASTIC. THEY WENT ABOVE AND BEYOND WHAT WAS EXPECTED OF THEM. RANDY, DAVE AND CHRIS WORKED VERY WELL AS A TEAM. I WANTED TO REPLACE TWO OF MY OUTSIDE LIGHTS WITH MOTION DETECTORS AND ASKED THEM IF THEY KNEW A GOOD ELECTRICIAN. CHRIS SAID THERE WAS NO NEED TO HIRE AN ELECTRICIAN, AND THAT HE WOULD INSTALL THEM FOR ME. HE DID THIS AT NO EXTRA CHARGE. EMPIRE IS A GREAT COMPANY AND I WOULD HIGHLY RECOMMEND THEM TO ANYBODY. AFTER THE JOB WAS COMPLETED, I HAD A MINOR PROBLEM WITH ONE OF THE WINDOWS. I CALLED MIKE AND HE CAME OUT THE NEXT DAY TO CORRECT THE PROBLEM.

THEY HAD TO CHANGE THE ORIGINAL START DATE, BUT THEY WERE PUNCTUAL WHEN THEY DID START. I THOUGHT THEY GAVE US A GOOD PRICE.

THEY WERE COURTEOUS PEOPLE AND THE WINDOWS LOOK NICE.

THEY WERE NOT PUSHY, AS SOME OF THE COMPANIES WERE, AND THEY DIDN'T CRITICIZE OTHER COMPANIES. VERY PROFESSIONAL, PUNCTUAL, VERY NICE, KIND, AND THEY GAVE US A GREAT PRICE. WE LOVE OUR WINDOWS.

THE WORK WAS NOT DONE ON TIME. THEY CAME AND GAVE AN ESTIMATE, AND I GAVE THEM THE DEPOSIT. IT TOOK THEM A LONG TIME TO GET IT INSTALLED. THEY LOST OUR ORDER AND DID NOT SHOW UP THE WEEK AS PROMISED, BUT THEY SHOWED UP THE FOLLOWING WEEK. ONCE THE INSTALLATION TOOK PLACE, EVERYTHING WAS FINE.

CRAIG AND HIS TEAM WERE ON TIME, PROFESSIONAL, AND DID OUTSTANDING WORK. I JUST CAN'T SAY ANYTHING BETTER ABOUT THE ESTIMATOR (RICK) AND INSTALLERS FROM THIS COMPANY. THE WINDOWS ARE HIGH QUALITY. I HAVE OTHER PROPERTIES NEEDING WINDOW REPLACEMENT AND PLAN TO CONTACT THEM AGAIN IN THE FUTURE.

THEIR PUNCTUALITY WAS GOOD, THE SALESMAN WAS GOOD AND NOT PUSHY. THEY GAVE US SOME IDEAS TO THINK ABOUT. THE WORK WENT VERY WELL AND I WAS VERY PLEASED WITH THEM.

DID A GOOD JOB, WINDOWS LOOK GOOD, CLEANED UP JOB SITE. THEY HAVE A CHOICE OF DIFFERENT BRAND WINDOWS AND HAVE A GOOD BASIC WINDOW IF YOU DON'T NEED ANY OF FANCY STUFF AND WANT TO SAVE MONEY. SALES PITCH WAS LOW PRESSURED. SALESMAN WAS ON TIME. OVERALL GOOD EXPERIENCE.

THEY RESPONDED TO MY PHONE CALL PROMPTLY AND I WAS ABLE TO OBTAIN AN APT. IN A TIMELY MANNER. HOWEVER, UPON ARRIVAL, THEY INFORMED ME THAT THEY INSTALL NEW WINDOWS, AND COULD NOT PROVIDE THE SERVICE THAT I DESIRED.

I WAS IMPRESSED WITH THE SALEMAN AND THE INSTALLERS. MY OLD WINDOWS WERE BRITTLE, SO MANY PIECES FLEW OFF WHEN THEY REMOVED THEM. IT WAS DIFFICULT TO CLEAN-UP. MY FRIEND,(WHO REFERRED ME) IS ENTITLED TO A $70.00 REFERRAL BONUS AND STILL HASN'T RECEIVED IT. BEEN ALMOST 5 MONTHS SINCE INSTALL. THEY KEEP SAYING THEY SENT IT. A LITTLE SLOPPY ON THE SEALER THEY USED INSIDE THE HOUSE. I AM A PICKY CUSTOMER. SLOW ON SENDING OUT REFERRAL BONUS.

THEY DID A GOOD JOB AND RE HUNG MY DRAPERIES.

WE WERE VERY VERY PLEASED. THEY DID AN EXCELLENT JOB AND THE PRICE WAS RIGHT. THE JOB WAS COMPLETED IN ONE DAY.

DID A GREAT JOB! THEY WERE VERY PROFESSIONAL AND EVEN FINISHED THE JOB EARLIER THAN THEY SAID THEY WOULD.

DUE TO THE GREAT PRICING I RECEIVED AT EMPIRE, I WAS ABLE TO REPLACE ALL HOUSEHOLD WINDOWS THIS YEAR INSTEAD OF JUST SOME.