Empire Windows

Everything went well with one exception. The installers smoked. They stayed outside and did not leave their cigarette butts in my yard but personally I did not appreciate it.

The installation was amazing. They had all 15 replaced in a little over 4 hours. One gentleman replaced and the second followed behind, cleaning up and doing inside finishing. Three came back the next day to do outside insulation and trim. The windows are fabulous. My only problem has been getting the follow-up paperwork. I'm not terribly worried (at this point) because I am relying on their reputation to follow through.

Over the years, Empire has replaced almost every window in our house. They sell top quality products - lifetime warranty and transferable - and their installers do great work. My recent job was for three vinyl window replacements. I believe Empire has changed its phone system over the years and your first call now goes to an answering service and they pass along your call to a salesperson. The salesperson was prompt in getting back to me and scheduling a visit. They had to order the windows so there was that wait, and then the installation had to be scheduled. It would have been helpful through this process for their sales guy to give me an update and status without me asking, but all in all the product and installation are top notch and I would use Empire again without hesitation.

They use an answering service which is nearly useless; I cannot ever contact anyone at the company. The answering service told me that they fax messages to the company, they don't even have a direct contact number. Some one was supposed to be at my house to install some replacement windows; they were over an hour late and no phone call to say they had an issue. Very poor service!

Both are excellent quality. They worked with us to make sure we got the right product for us at a very reasonable price. The servicemen were very friendly, knowledgeable and efficient. Our windows and doors look fantastic! We will definitely be using them again in the future for other purchases!

Excellent people. Excellent service. They really care about their customers and are very reasonable in price. They provide the best of quality and are very responsive to customer needs. Thank you Empire Windows!

Explained in my top comment.

I reached out to Mike at the advice of a colleague of his. He was very responsive and ordered my original request for windows. He had his crew install my double window for my main bedroom. They came in did the work, and were fast. It corrected a major wind draft and made the inside/outside much better. After that I had them come in and replace my 3 panel sliding back door. This took them a long time. First order was incorrect and they had to reorder the door. The came back with the correct one a few weeks later and installed it. I had quite a few issues and they had a tough install. I had a bow in the frame they had to over come. Than due to the way the original door was installed, the j-channel screws had pieced under the siding. We had several down pours and flooded my hardwood. I was quick to catch it, and it did no damage. It happened 3 times, each time they came out and tried to find it. The 3rd time is where they found the holes from the Screws the J-channel had. I wish we had caught it sooner, but the point was they kept coming back to make it right. I still need some caulking work done on the top, but i just have not had time to address. I finally reached back out to Mike again to get the last window I need. I gave him the go, and he has since ordered it. I would use them again in the future.

Ultimately, in a very close call, I went with a different company since that other company had done work for me before and came in a hundred dollars less on a similar estimate. This is a family-owned company, doing business the right way. A son of the owner did my estimate and provided excellent, professional service and an on-time (though initially with a minor mistake) estimate. The son is being brought through the business in all its aspects, including a stint in sales. While he is clearly not a salesman but more of a knowledgeable, hands-on business person, he did a good job of explaining everything. I came away with an excellent impression of this clearly excellent company.

With the exception of two glass block windows in the basement, we have had Empire Windows replace all the windows and a sliding glass door in our home. The actual replacements were installed between 1999 and 2003. We have since had them come out for various small issues which they alway addressed with reasonable pormptness. They even left me with a bag of replacement flip-up tabs for my sliding windows. We've always been happy with the friendly,professional service Empire has provided. We like our windows very much.

Received estimate five days later. Sales person had initially sent estimate to wrong email address.

Mike suggested a different style of window than the old one. We're so glad we trusted his expertise. The window came in sooner than expected. The installers were professional, tidy, neat, friendly & courteous. We couldn't have asked for a better crew. Excellent experience!

Responsiveness, particularly from Chet, their sales person, has been challenging since the beginning. We were told 4-6 weeks for delivery back on April 2nd. We heard nothing, but after repeated unsuccessful phone calls & e-mails they finally said that the large multi-pane windows were in their warehouse, but not the door. They were waiting on the door to do all installations even though they likely couldn?t complete it in 1 day. We asked them to install the windows since they had them. On July 1st, they installed the windows. The installation crew was prompt, efficient, & tidy. One pane of 1 window was improperly manufactured so they ordered a replacement. The installation of 1 of the windows was not correct, so that will need to be removed & re- installed correctly. They didn't leave the window warranty certificate either. We have contacted them repeatedly since then, the last one being 07/27, and we still haven't received any responses. The windows are well made with good features- insulating, low-E glass, screens, locks & cranks. Unfortunately there is significantly less glass than our previous windows. We were also interested in buying another window to replace a window on an adjacent house wall, but they are unresponsive to that request as well. A month later and we?re still waiting for the warranty certificate, our new entry door, replacement pane, correction of the improperly installed window. At this point, I'm frustrated. Mike, the owner, contacted us 8/12 thanks to Angie's List and is meeting with us on 8/18 to hopefully resolve issues. Mike, the owner, bent over backwards to swiftly resolve the issues. Unfortunately due to manufacturing delays and errors, our new door has not been installed. Mike will be here with his crew to install the door as soon as it's ready. We also placed an order for another window to replace a window on an adjacent house wall.The new window experience was completely different. See the 10/2/14 review about that window & experience. Our new door is installed. So glad we waited! Thank you Mike & crew!

Windows were ordered and I was told 6-8 weeks to get them in. They were installed 11 weeks later after I made multiple phone calls. I asked for a Saturday appointment in order to fit the project schedule and despite being told yes, I was later told no. I eventually got the install date on a Saturday and the team that showed up was careless and and did not finish the work with a professional effort. Multiple chunks of stucco, debris from the old windows were left behind. Several pieces of stucco that were broken out with a hammer flew into window well covers and the plastic dryer vent trim causing the pieces to shatter or break up. I called the company and asked for them to come out and address this along with the caulk that was half haphazardly applied. In some cases the windows were not caulked all the way around and in other cases the caulk was never smoothed out (large dollops just smeared on from the caulk gun). During the install the lead guy wanted me to pay a higher invoice amount than what I agreed to /sign on. After showing my copy he reluctantly dropped the issue and agreed to wait until they came out with a replacement window (one of the windows arrived at the house broken (not surprised)). When the replacement window came in 2 weeks later the same guys came to "fix" the poor caulking job and swap out the window. When I asked about the window well covers they said someone else from teh office would take care of it. When I called teh following week I was told the foreman should have brought them out. I then received a call from teh foreman saying he would bring them out that weekend. Three weeks later I still have not seen the covers. I should not have paid them. I would not recommend or use this company. Clearly their current Angies List rating (A at the time of service) does not reflect my bad experience. Think long and hard before you sign up to deal with this company.

Guy was supposed to be there at 11 am. Called at 10:45 am to say it would be closer to 11:30. At 11:45 still not there. I called at least 3 times but he never answered phone. I finally called their office and explained I needed to know when he would be there because I only set aside an hour for the estimate due to work. They said they would get back to me regarding his whereabouts. At 12 pm they still had not called me back. I tried calling estimator again but no answer. At 12:10 I called to cancel appointment and they once again asked me for all my information. Estimator then called me at 12:15 to tell me that his last customer just wouldn't stop talking and that is why he was late. I told him I cancelled and he seemed surprised so I assume the office never got in touch with him. He then asked if I wanted to reschedule and I said no. His parting comment....well we hope you consider using Empire Windows in the future. That will not be happening.

He was recommended to me by my handyman. The salesman's name is Mike van Gundy. I was told that he would be less expensive than other window people. I didn't shop around because I trust my handyman so much. This is a relatively small house. He has done more than half of my windows. I have 4 windows left and I have put in an order. They'll have done my whole house by the time that order arrives.

They were very good. It was an excellent experience. The estimators were prompt, courteous and thorough. The installers were extremely good as well and there were no problems at any point. I also got a discount for being an Angies List member and there was no deposit required.

Two windows were replaced by Empire in 2000, and I wanted the new ones to match. Three men came, one inside, one outside, and the one who ran to the truck to get supplies. They were neat, quiet, efficient, and cleaned up after themselves. Their hands were pretty cold after smoothing the putty. Fortunately, this was a day between snows! I'd hire them again, except that was the last of the original windows.

They have quality windows at an affordable price. The time line was a little bit longer than they quoted us, but when they came in, they came in like professionals.

We have a window on which the wood at the bottom has rotted, so I would like to get it repaired. Mike asked me a few questions about it, looked up the manufacturer (out of business), and referred me to someone else who he said should be able to help me. I hope that's true; but in any case, Mike was extremely helpful and clearly was more interested in customer service (for someone who's still only a potential customer :-) than in selling me something I didn't need. Thanks, Mike!

Answered in the above section. I can't say enough about them or thank them enough for their work.

I received 4 bids and found Empire was the most competitive. They were very professional in the installation and reset the Master Bedroom window as they felt it was not fit correctly. I really appreciated that as I did not see a problem with it the first time. The Windows are beautiful and I get a lot of compliments from neighbors. I am contemplating a Patio Door system replacement and will definitely contact them first.I would more than highly recommend talking to them if you need new windows.

They came out July 24th and checked what I wanted. 3 days later came out to measure windows. Said would be up to 8 weeks to build the windows. The windows are double hung, double glass with insulated frames.. The large windows to have sliders. I was not to pay until completed. Estimate was given at this time. They called Sept. 13 to tell me windows ready and set schedule to install. Today 9/17 they came and installed. I watched once in a while and saw that they took old windows out carefully and removed them to truck. The new windows were set in, checked that functioned correctly and then installed. insulation was put all in edges and all were sealed. At last minute I asked if could put in two window sills on large windows. Brought the wood and cut to fit, removed old ones. They cleaned up so we had nothing to do. I was told to call anytime if any problem or questions and they will take care of. The price was same as estimate the window sills were only $40. The windows look great and already can tell when closed the sounds from outside are muted.. They did a great job and I would recommend to anyone. Barbara Smallwood

Everything went extremely well. Nick and Greg were great to work with and the owner gave me a competitive quote which I thought was fair.

Great! Empire's team of installers were great. Took out 7 windows including a large one and replaced with new Barrington windows. Cleaned up after themselves. They were very professional.