Butler Heating and Air Conditioning Company

These guys are great. They did additional maintenance servicing of the system without charging me extra. Also, gave me $30 off when I mentioned them I came through Angie's List.

The price for installing the furnace was $3000. We decided to go with someone else for getting the attic fan installed. Butler was very professional. They took a long time to install it and made sure that it was installed properly. They did explain things to us. Something that didn?t work for us was that there was some miscommunication between the sales and the technical departments. It was kind of a big error. They told us that we could only buy a certain brand and a certain type of heating apparatus for our basement because of the clearance issue. The salesman had told us that they had to raise the unit a couple of inches off the floor. The service guy told us that they couldn?t raise it up any higher when he got here to install the system because of the ductwork. If the initial guy had a little more experience with the technical end, then we would have had more options in terms of what kind of furnace we needed. The sales guy told us as to why we needed that particular model because we had a low clearance ceiling and it had to be less raised up at a certain dimension. However, the guy who came to install it didn?t raise it up and said that he couldn?t raise it up. I felt like they didn?t communicate with each other very well on that. We could have got a less expensive furnace and it wasn?t a good price. However, we had two little kids and it was in the middle of winter. So we didn?t have a whole lot of time to shop around. They were very professional and I would probably use their services in the future.

The technician showed up on time, was well groomed, courteous, and did a thorough job.

I used the other company that was very thorough and professional in their sales approach. It made me feel confident that I was making the best decision on selecting the best system configuration.

Determined the A/C unit outside was not getting electrical power. Investigated the braker box for blown fuses. Determined the power supply had failed and was not delivering enough amps to support all of our electrical curcuits. Called DP&L who responded later that day and confiremd the service line to our home was faulty. Installed a new service line which fixed the problem.

Butler Heating and Air Conditioning did a great job. I contacted them on Tuesday 7/27 about getting an estimate on a complete replacement of my 20+ year old furnace and air conditioner, and they had Eddie come to my house the next morning. He spent 2.5 hours examining the old systems, measuring the size of each room in the house, measuring and counting the windows, and counting all the registers and air returns. He wanted to determine the actually heating anc cooling needs of the house. Once that was determined, he spent time determining the best system to meet those needs and giving me options. He also made sure that the system we picked would meet the current rebates and tax credits available. We scheduled the work to begin the next Monday 8/1, but Eddie called Sunday night to say that just that week Lennox had completely replaced the system we had picked (95% efficient) with their brand new line of 98% efficient units. He informed us that we would be getting the brand new line for the price that we had already agreed upon. That was a nice bonus for us. By 8:30 Monday morning, Chris and another technician (sorry, I can't remember his name) were out replacing our old system. There were unforeseen complications due to some unique construction from 1963 in our house, but they solved every problem. By Wednesday afternoon, Chris had everything tested. I was very pleased with the equipment, the employees, and the company as a whole.

Good experience, Salesman thoroughly evaluated needs and proposed good solution. He kept in touch to clarify questions. Service Tech was professional and communicated status very well. Since it was very hot outside he got us cool air before he left day 1. Day 2 he finished up and gave good overview of system. I would do it again.

I got new AC/Furnace quotes from 5 companies, including Butler. I chose them for the following reasons: Carrier brand name, great salesperson who did not talk down to me, gave me a great discount for military service, gave me a great Labor warranty with the price of the system, performed a heat loss/heat gain on my house (no other company did this), and has a great name in the Dayton Area (a previous owner of the house had butler install the old furnace 28 years ago). My salesperson, Eddie, was wonderful, and not only was easy to talk to, but was willing to go through things as many times as needed. I called him one night at 8pm - I expected voicemail - he answered and during his family time and calmed my fears about this big purchase, answered all my questions. He made sure I would get the full credits from DP&L, Vectren, and federal taxes. He has called me each step of the way to make sure I'm satisfied. A+ Eddie! The install team was on time and easy to work with. They were fast and efficient, I went to check on them several times and was really surprised to how fast the tear out of my old system was going. I asked many questions and they answered them, I even asked about why they were doing them a certain way - and if that was code - they told me all of the code regulations for each question I had. My installer had been doing this for 20 years, that's experience. They cleaned up everything, and it looks like my system magically transformed into a new one, nothing old was left. The 2 day job ended up being "easy" for the experienced installers and finished on the first day, I was very happy. The installation manager came the next day, checked over the install, made a couple of minor tweaks (the dehumidification line on the control board hadn't been hooked up, and set the blower tonnage to 25cfm less - just to be exact - it wouldn't have mattered). He went over everything with me, and allowed me to look over his shoulder the whole time while he explained everything he was checking. Thanks, Terry. I really like that they have these checks put into their install effort, made me feel good about choosing this company. Eddie called me back today to verify things were going well, and to follow up about an expansion port he had ordered for me but wasn't in yet (For my EDGE thermostat). He was pleased I was happy with the job. I made the best choice in Butler, and will go to them again and again. Eddie alone made the experience worth it, putting in extra time to help me - even meeting me at a coffee house before work to sign the papers. Thank you Butler, I am VERY happy with my install. Note - total investment after all credits will be $5,400.

There were a lot of discounts involved. They were even better than the competition. They were equally professional, punctual, and responsible. They also seemed a little more attentive to details and experienced.

While I liked him and felt good about the products, it came down to price. Another company quoted an identical system for $800.00 less. Also, I did not care for the company's gimmick of giving you a $1500 discount (matching the gov. tax rebate) as it was an illusion...their price started $1500 higher to begin with...

The technician arrived on time and quickly diagnosed the problem and got to work. He took time to explain what he was doing and answered all of our questions patiently.

The price quoted for the furnace was competitive with two other bids received. The Butler sales rep had the idea to rotate the furnace 90 degrees and relocate an adjacent water heater so as to greatly improve accessabilty for maintenance. Neither other bidder was as creative. The work actually began a day earlier than had been expected (a pleasant surprise when without heat). The installation work went smoothly; the Butler crew were efficient, very protective of the surrounding area, very clean in their work, and quite polite. When the furnace was first started there was a problem of excessive burner noise. Butler responded quickly. and, working with Amana, solved the problem in a few days. Overall, my experience with the company has been toally positive. I highly recommend them.

A/C stopped and I thought it was the capacitor, but then not sure since it didn't keep going when I kick started it w/ a stick. So I called Butler from rec's on Angie's list. The service guy was friendly and knowledgeable. Odd though was that they wanted to charge me $60 + the cost to install (another 30 some dollars they charge per quarter hour) versus what I knew I could a simple capacitor at a local supply house for $14. I guess they have to make money somehow. The guy was very nice about it though. He only charged me the $79 (base cost just to come out...not they did not tell me this over the phone, but I figured it is what it is). I'll buy the $14 capacitor and save myself the $60 or so difference. Hopefully this really is the problem or I'll be paying another $79 for them to come out again. lol

I called for an estimate and they were able to come out within a couple of days. Since cost was one of my concerns, they discussed a number of options and were very helpful in advising the location of various elements such as the relief grille. Since they were able to use my furnace ducting there was no need for any more. The estimate was pretty close to the final cost. They scheduled the installation around MY schedule and took care of all the permits, etc. An independent electrician was required due to Dayton regs and they took care of that, too. The day of the installation was punctual and professional and the comings and goings of various workers was as unobtrusive as possible. There was great care to keep things clean. They followed up on the city inspection when it was found that the door to the newly installed breaker box was broken and fixed it immediately. I couldn't ask for a better experience.

I picked Butler based on Angie's list reviews and comments. I expected punctuality and thoroughness and they definitely lived up to expectations. Butler had a technician to our house in 24 hours from the time I called even though it wasn't an emergency so much as we had enough of high electric bills. The technician was very professional and completely looked over our system and made recommendations on what we could do to improve our comfort. He took the time to answer all our questions thoroughly and with details we had not gotten from previous vendors.

The A/C went out on a Friday night. Called Butler Monday AM and they were on the job Tuesday. Quick response with no hassle.

After consulting Angie?s List and getting several quotes, we settled on ?Butler Heating & Air Conditioning. Everything went smoothly from Keith suggesting the best fit units, to his quote, and to the two long days of installation by Kurt and Wade. There were no surprise added costs. Everything was explained to me as the installation progressed and they did not object to my hanging around. We are very pleased and will recommend Butler H&AC without reservation.

Service rep very nice, answered all my questions. Gave me pricing up front. Evaluated furnace and a/c and gave me honest opinion about its shape.

Service tech came and inspected where leak was. Showed me with camera where dirt was built up, not allowing water to drain. Explained to me that there was no warranty to cleaning the coil. That the unit could fail later since it was older. Gave me an estimate for both cleaning and replacing of coil. We decided to go with cheaper method hoping that would cure the problem and serve us for a while. Cleaning was done. Problem was solved within 2 hours.

They were on time, quick, and answered all my questions.

They did an excellent job. They are honest, stuck to the estimate. The workmanship was top notch, I would definately recommend them!

Came within a couple hours of my calling. Did not object to my watching and explained what he was doing. Appeared more thorough than others I have watched.

Our old furnace went out on the Saturday before Thanksgiving week. We called another company who thoroughly diagnosed the death(they had a feed camera they could show me the actual cracks)and got the original quote from them. Due to the cost, we wanted a 2nd opinion. Butler came through and was about $2000 less expensive for exactly the same work. They were very thorough detailing the options available. I didn t know anything about the system, so it took a lot of patient explaining(for that much $, I wanted to understand what we were getting). Since we weren't moving any time soon, we decided to replace the entire system(furnace and A/C-it was old too), add a humidifier, get the ducts cleaned, and move to a heat pump system. None of the additional options or model was a hard sell. They even suggested ways to save money. Because this was over the Thanksgiving holiday week, they had to rotate a lot of guys through to complete the job, but they were always punctual, professional, and explained everything they were doing. We are pleased with a more consistent level of heat throughout the house and the vents aren't as hot was they were before. Much more control over the temperature with a digital thermostat. It's not quieter than our old system, but maybe it's just because the sound is different that we notice it more. Note: you will get a letter after the install to get it inspected by the City. Butler got all of the correct permits, but didn't mention this last detail. It might be something you want to consider if you have to take time off work for the installation. I would highly recommend Butler's services, but as always, get at least one more quote for your own piece of mind. I used Angie's List to find Butler.

It went good. They came on time and checked it out. Everything turned out well.

Butler was top-notch all the way; the salesman was professional and patient, the installers were courteous and meticulously neat, and my contact with butler since then has been great.