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Butler Heating and Air Conditioning Company

Heating and Air Conditioning, Water Heaters, Air Duct Cleaning,

About us

Butler Heating & Air Conditioning is proud to be Dayton owned & operated since 1949! We design, service and install complete comfort systems, which includes heating and cooling and indoor air quality (IAQ). Butler is a Factory Authorized Carrier dealer and Mitsubishi Diamond Preferred Contractor. In addition, we maintain and service all makes and models of propane, natural gas, and electric furnaces, heat pumps, air conditioners & boiler systems. Our service technicians are NATE certified. We've been offering quality merchandise and reliable service for over 70 years. When you need a reliable, high quality comfort solution for your home, Butler Heating & Air Conditioning is your partner!

Business highlights

75 years of trusted experience
Emergency Services Offered

Services we offer

Residential HVAC sales and service, boilers, hot water systems, fuel/oil services, gas furnaces, central air conditioning, heat pumps, zoning systems, mini duct splits, generators, room coolers, indoor air quality, duct cleaning, dryer vent cleaning, custom cut Weather-Rite filters. Residential HVAC parts available for purchase to the public.

Services we don't offer

ask for details

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.8174 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
4%
3
1%
2
3%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 174 reviews

theresa B.
02/2024
5.0
heating & air conditioning/hvac
  + -1 more
They were friendly and very professional . They didn't seem to mind my husband watching them work. They were here on time and stuck to it til the job was done. We were pleased with their work.
Description of Work: New furnace and water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from Butler Heating and Air Conditioning Company
[Member Name Removed], we appreciate your business and support. Thanks for the kind review!

Beth W.
09/2021
5.0
heating & air conditioning/hvac
  + -1 more
It went smoothly. Everyone from the owner, Nick, to the office personnel and technicians are knowledgeable, respectful, and professional.
Description of Work: Repair and installation of commercial HVAX and AC units as well as maintenance on all of our units

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Butler Heating and Air Conditioning Company
Thank you for the feedback. We love to hear it! We appreciate your business.

Sheelah M.
06/2021
5.0
heating & air conditioning/hvac
  + -1 more
Technician was on time. Always have them out to check furnace and A/C. They also installed my furnace. Great service.
Description of Work: Annual service to furnace and A/C

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Butler Heating and Air Conditioning Company
Thank you [Member Name Removed]! We appreciate your business.

Juleda H.
04/2021
5.0
heating & air conditioning/hvac
  + -1 more
We had a HVAC system check up. Turns out we didn’t have any issues but the person who came out helped out so much in understanding what type of system we had, what is normal and not normal, and tips for keeping it up and running.
Description of Work: System check up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Butler Heating and Air Conditioning Company
Thank you for the great feedback. We appreciate your business!

Jimmy Lee T.
09/2020
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
A few months ago my AC unit was on its last leg and I knew the time was coming to put our 15 year old HVAC system to rest. Sure enough it lasted for almost 3 months and the AC unit went down on the hottest day of the summer. I called Butler Heating and Air Conditioning. The next day Greg came to our home and helped us to determine our needs. Greg was absolutely awesome as our Project Manager. He made sure we chose the right system with the most comprehensive coverage. The installers were Mark and Charles they did an awesome job and cleaned up really well when finished. Butler Heating and Air Conditioning has given us impeccable customer service. I do know that I can depend on Butler Heating and Air Conditioning and so should you!
Description of Work: HVAC Replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Butler Heating and Air Conditioning Company
We're so happy you had an awesome experience with our HVAC team! The word "dependable is very important to Butler. We've been known as "The Home of The Dependables" since the early days of the company! Thanks for sharing your experience!

Steven S.
07/2019
1.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Approximately 10 years ago my parents replaced a water heater and HVAC system in their then ~5 year old house. This company charges a premium but earned the trust of my parents. Recently they replaced the same water heater they installed 10 years ago, telling us that it was a poor unit and was not worth fixing. Again the price was ridiculously high. The installer accepted an obscene tip. We believe the equipment they used is sub-par and they took advantage of our elderly parents. We are very disappointed.
Description of Work: Replaced water heater

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
5.0

$1,600

Response from Butler Heating and Air Conditioning Company
Hi [Member Name Removed]. Please give me a call (Nick) if your parents are having any issues with the installation. We'll take care of it. Also please call if you would like to discuss what was installed. You're most likely comparing apples to oranges. If you’re comparing the price to a retail box store unit, you’re definitely not comparing apples to apples. We included an expansion tank with the install as well. We install A.O. Smith water heaters because we feel they are industry leaders. They’ve been in business since 1874. We install their commercial grade water heaters that are made in Tennessee. We've been in business 70 years and I can assure that we do not take advantage of anyone, otherwise we would not still be in business.

JULIA ANN C.
01/2019
5.0
water heater repair
  + -1 more
We are very happy with the service Butler gave us us. It began with Ben, who created a detailed proposal after discussing our needs. The installation crew tackled the job in a professional manner and were very quiet, which we appreciated greatly. We would not hesitate in recommending Butler. We are planning on using them for all our heating and air needs in the future.
Description of Work: Installation of new power vented gas water heater (with exterior venting) and removal of old unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Butler Heating and Air Conditioning Company
Awesome! Thank you!

Gary A.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
Went very well. Gentleman was very thorough and gave a detailed report. He was very professional.
Description of Work: Maintenance check of A/C for summer season as part of annual PM agreement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Butler Heating and Air Conditioning Company
Thank you for the great review!

Chris R.
06/2018
5.0
heating & air conditioning/hvac, air duct cleaning, dryer vent cleaning
  + 1 more
5-Star Experience!!!! Our AC stopped cooling the house for the 2nd straight year. We had a home warranty last summer from buying the home. Last year it took a week to get the home warranty company to get somebody out in the hottest time of the year. We had 5 guests in a sweltering home to go with my family of 5. 3 weeks total to fix. That was the end of home warranties for us because at the end of the day we still had to pay the majority of the costs because of things "not covered by the warranty." This year when it went out we called Butler based off their reviews on google, Angie's list, and some recommendations on the Oakwood page. Eddie was our "service pro." He was professional and knowledgeable. He was not pushy and gave us many options. He gave us our ample time to ask all of our questions. He worked with us on pricing. At the end of the day, we decided to use them to replace our nearly 25-year old HVAC system that had a leaking coil among other issues. New high efficiency system, whole home humidifier, and duct cleaning. Wade Sr and Wade Jr were our installers. They were professional, clean, timely, detail-oriented, and all around good men. They resolved any and all concerns we had with the process. Butler took care of all permits, all warranties, gave us proper documentation. Eddie, a former technician himself, came back out after just to inspect and ensure we were completely satisfied. We are! I'm not one to just post warm-fuzzies but this was a stellar experience from a solid company! I will no doubt be using Butler and recommending Butler for HVAC service in the future!
Description of Work: New HVAC and whole home humidifier install, duct cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,250

Response from Butler Heating and Air Conditioning Company
Thank you so much for sharing your experience with Butler! It was a pleasure working with you! Thanks for choosing and trusting Butler for your project! We appreciate it.

Lea S.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
We have used Butler before, and the technicians have always been professional and have taken the time to explain what the problem is and even shown me the bad part that needed to be replaced. They arrived a little earlier than expected which I appreciated, and completed the work quickly. i will definitely call Butler again if the need arises.
Description of Work: Replace capacitor in AC system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Butler Heating and Air Conditioning Company
Thank you [Member Name Removed] for choosing Butler to be your local HVAC service provider! We appreciate it!

Larry B.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
Just fine, tech arrived on time as scheduled by the company. Performed services to expectation and seemed very knowledgeable and thorough. Good job.
Description of Work: annual service/maintenance of furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Butler Heating and Air Conditioning Company
Thank you for the review, [Member Name Removed]. Thanks for choosing Butler.

SHEILA W.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
.........................................................................
Description of Work: ..........................................................................................

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Butler Heating and Air Conditioning Company
Thanks for the review!

Alec K.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
10/10. Dylan was awesome. Diligently explained what he did.
Description of Work: Preventative maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$241

Response from Butler Heating and Air Conditioning Company
Thank you for the review!

Jeff H.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
I HIGHLY recommend Butler Heating & Air. Technician Dylan came out to do a routine checkup on our AC units and boiler. Fortunately everything checked out well and he didn't have to fix anything. He didn't try to sell us something we didn't need and he answered all of my questions. I'm glad I found a Heating and air company I can trust!
Description of Work: General checkup on 2 AC units and a boiler system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285

Response from Butler Heating and Air Conditioning Company
We're glad you've decided to make us your local HVAC partner! Thanks for taking the time to leave a review.

Scott B.
06/2017
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Butler is always professional and timely. He noticed that a previous technician (from Butler) had installed something incorrectly on our unit and started the ball rolling to get that fixed, as well as the current problem. Someone called me the next day to set up an appointment to fix the previous mistake.
Description of Work: AC repaired (fan motor)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Butler Heating and Air Conditioning Company
I apologize for the initial mistake. That happens once in a great while, but we always make sure to do everything we can to fix it in a timely manner. That's what partnership is about! Thank you for the review. And thanks for making Butler your heating and air partner!

Phil G.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
On Sunday Morning - I called 3 HVAC Companies after hour service numbers - Butler Heating & Air Conditioning was the first to respond and was on site assisting us with our issue 1 hour after contact. Zachary Grosh was knowledgeable and very professional. He walked me through his assessment - (this was after I had improperly self - diagnosed the issue). Within 15 minutes he ran a complete test and determined the issue was a Ear Wig had got into and shorted out a contactor. He quickly installed a new contactor and got the system up and running - which made my wife extremely please to have the AC working again!!!! I want to say Thanks to Butler Heating & Air Conditioning and Zach Grosh for being there in our time of need, and the outstanding service which was prompt, professional and fair in cost!!!! Thanks Again!!! Phil & Brittany.
Description of Work: Our Air Conditioner went out on a Sat Evening. The outside unit was not getting power.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Butler Heating and Air Conditioning Company
This make us extremely happy! We're glad Zach could get your A/C taken care of before the heat wave came! Thanks for taking the time to leave a review. We're looking forward to being your local heating and air conditioning partner!

william K.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
It went very well. Brandon was excellent and very professional and explained everything in terms that I could understand.
Description of Work: New A/C had some issues and Brandon spent 3 hours figuring out what was wrong and had to download a PDF file to fix it. Works fine now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Butler Heating and Air Conditioning Company
Thank you for choosing Butler. And thank you for taking the time to leave a review!

Charlotte M.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great product and great service. Friendly and professional.
Description of Work: I used Butler Heating and Air Conditioning Company for a semi annual check.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Butler Heating and Air Conditioning Company
Thank you!

joe H.
10/2016
3.0
heating & air conditioning/hvac
  + -1 more
When my husband went to change the filter the next year, they had installed it backwards.
Description of Work: Got an electronic air filter on our furnace.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John O.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
did great work removed old furnace and installed new one in two days
Description of Work: installed a furnace

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Butler Heating and Air Conditioning Company
It makes us happy when our customers are happy!! Thank you for your response!

Tamara H.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
Very professional! Worked well around dogs and kids! Totally trustworthy and clean. They cleaned up after themselves and explained things as they went and answered any questions during the process...electric bills have gone down!
Description of Work: We replaced electric heat pump and air handler a/c. We also added an air intake.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Response from Butler Heating and Air Conditioning Company
Thank you for your positive response. We strive to meet the needs and expectations of our customers. We appreciate your business and look forward to providing you with quality service for many years to come.

Loretta P.
01/2015
5.0
air duct cleaning
  + -1 more
I thought they were very good. I had other companies come in and they didn't seem to know what to do with it. It was kind of new. I will absolutely use them again.
Description of Work: They worked on our furnace.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Butler Heating and Air Conditioning Company
Thank you for your response. We look forward to serving you for many years to come.

Michael F.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
It was fine. They stand behind their product. They are very professional. They have an emergency service. I highly recommend them. I've used them for 40 years.
Description of Work: They did a spring checkup on the air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Butler Heating and Air Conditioning Company
We are so thankful for the positive response that you posted about our company. Without positive reviews and trusting customers, we would not still be here after all of these years. Your business is important to us, and we are grateful for your loyalty.

dale K.
09/2014
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
They did a pretty good job. They did it quick too. They were quick to respond. They were a little expensive, but they responded that day and fixed it that day.
Description of Work: They came to determine what the problem was and replaced a fan motor.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

joe H.
08/2014
4.0
heating & air conditioning/hvac
  + -1 more
We also have Aprilaire that puts humidity in the air in the winter time and the first person that tried to hook everything back up again hooked it up wrong and so somebody came out the next day and hooked it up correctly. Everything works fine. I think the prices we got were all pretty comparable. Once everything was done correctly, it has been working fine and they sort of caught the problem before I did. So, they had somebody out the next day to re-look at it and wire it correctly. I did not even know that that did happen. We have not had to call them since we had it put in. They did come when they said they were going to come and they pretty much finished on time. I would probably use them again.
Description of Work: We had a new furnace put in a year ago by Butler. We also have an electronic filter put in.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

120 Springfield Street, Dayton, OH 45403

http://www.butlerheating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters,
Air Duct Cleaning,
Natural Gas Lines

FAQ

Butler Heating and Air Conditioning Company is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Butler Heating and Air Conditioning Company accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Butler Heating and Air Conditioning Company does not offer free project estimates.
Yes, Butler Heating and Air Conditioning Company offers eco-friendly accreditations.
No, Butler Heating and Air Conditioning Company does not offer a senior discount.
Yes, Butler Heating and Air Conditioning Company offers emergency services.
Yes, Butler Heating and Air Conditioning Company offers warranties.
Butler Heating and Air Conditioning Company offers the following services: Residential HVAC sales and service, boilers, hot water systems, fuel/oil services, gas furnaces, central air conditioning, heat pumps, zoning systems, mini duct splits, generators, room coolers, indoor air quality, duct cleaning, dryer vent cleaning, custom cut Weather-Rite filters. Residential HVAC parts available for purchase to the public.
ask for details

Contact information

120 Springfield Street, Dayton, OH 45403

http://www.butlerheating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day