Whempy's

WE COULDN'T BE HAPPIER. JIM WAS VERY KNOWLEDGEABLE AND THOROUGH. HE STARTED BY CLEANING DUCTS. THIS CONSISTED OF CONNECTING A LARGE VACUUM TUBE TO THE MAIN AIR DUCT AND THEN BLOWING ALL DEBRIS BACK DOWN THE SYSTEM INTO THE VACUUM TUBE USING AN ELECTRIC LEAF BLOWER. ONCE HE COMPLETED THE DUCT CLEANING HE EVEN CLEANED OUT THE BURNERS ON OUR FURNACE FOR FREE. NEXT HE MOVED ON TO CLEAN THE CHIMNEY. HE WAS VERY NEAT AND LEFT NO RESIDUE IN THE FIREPLACE, OR MORE IMPORTANTLY, ON THE CARPET OR FURNITURE. THE PREVIOUS OWNERS HAD BROKEN THE DAMPER HANDLE AND JIM REATTACHED THIS FOR US FOR NO CHARGE. APPARENTLY IT'S JUST HELD IN BY A PIN. THEN CAME BILL TIME. WHEN HE FIRST ARRIVED, I MENTIONED THAT I HAD REAL GOOD REVIEWS OF WHEMPY'S ON ANGIE'S LIST. WHEN IT CAME TIME TO SIGN THE BILL I NOTICED HE HAD ALREADY INCLUDED A 10% DISCOUNT FOR ANGIE'S LIST. I DIDN'T EVEN HAVE TO ASK. I CAN'T IMAGINE A BETTER EXPERIENCE.

JIM WAS VERY GOOD. HE GAVE US SOME TIPS ON HOW TO IMPROVE THE EFFICIENCY OF THE FIREPLACE. WAS VERY PROMPT AT 8AM (FIRST APPT. OF HIS DAY). MINOR DRAWBACK WAS HE DID NOT WEAR SHOE COVERINGS, AND PUT OUR HEARTH RUG (WHICH HAD SOME SOOT ON IT) ONTO THE WHITE CARPET. WE VACUUMED AFTER HE LEFT, AND EVERYTHING IS FINE.

GOOD OVERALL SERVICE, DID NOT CLEAN THE UNDERSIDE OF THE CHIMNEY SPOUT, PROMPT AND FRIENDLY.

I WOULD USE THIS COMPANY AGAIN. THEY FULFILLED ALL OF MY EXPECTATIONS.

CLEANING WAS GOOD, AND THE TECHNICIAN FOUND SEVERAL CRACKS IN THE 30 MINUTES HE WAS HERE. ONLY PROBLEM WAS HE DIDN'T KNOW WHAT TO DO ABOUT THE CRACKS OR HOW MUCH TO DO THE WORK. I CALLED THE OFFICE AND WAS TOLD I WOULD RECEIVE A WRITTEN REPORT AND ESTIMATE ON THE REPAIRS - IT HASN'T ARRIVED.

PROFESSIONAL AND KNOWLEDGEABLE. EXPLAINED HOW THE DUAL CHIMNEY SYSTEM WORKS IN OUR HOME (WE JUST MOVED). DID NOT FEEL IT WAS NECESSARY TO CLEAN THE SECOND CHIMNEY AS IT WAS NEVER USED. JUST INSPECTED AND INFORMED ME OF SOME THINGS TO LOOK FOR.

WE CALLED WHEMPY'S BECAUSE WE WERE NOT SURE OF THE SAFETY OF OUR GAS FIREPLACE. IT HAD NOT BEEN USED FOR OVER 5 YEARS BY THE PREVIOUS OWNERS AND WHEN WE LIT IT AN OVERWHELMING SMELL OF GAS FILLED THE HOUSE. THE REPRESENTATIVE CAME OUT AND INSPECTED IT. HE SAID IT WAS SIMPLY A MATTER OF CLEANING IT AND REARRANGING THE FAKE LOGS TO ALLOW FOR AIR TO PASS THROUGH. THE LOGS WERE BLOCKING THE OUTPUT OF THE GAS. HE WAS QUICK, EFFICIENT AND KNOWLEDGEABLE. HE CAME OUT WITHIN 2 DAYS OF US CALLING.

VERY HONEST AND UP-FRONT. WHEN I MADE THE INITIAL CALL, THE GENTLEMAN ON THE PHONE SPENT A CONSIDERABLE AMOUNT OF TIME EXPLAINING EVERYTHING. I COULD ACTUALLY SEE THE DIRT THEY TOOK OUT OF THE CHIMNEY. THERE WAS NO SECRETIVENESS ABOUT IT. THE TRUCK MOUNTED VACUUM FOR THE DUCT WORK WAS VERY POWERFUL. HE IS A REALLY NICE GUY AND EXPLAINED EVERYTHING VERY WELL. HE WASN'T TRYING TO GET EXTRA $$ OUT OF US. I WILL ALWAYS HAVE THEM BACK.

VERY PLEASED WITH WORK. PUNCTUAL, PLEASANT, HONEST (INSPECTED THREE CHIMNEYS BUT RECOMMENDED CLEANING ON ONLY TWO).

ACCURATE ESTIMATE. COMPLETED WORK WHEN THEY SAID THEY WOULD. THEY HAD ADVISED ME THAT THEY COULD NOT PROMISE THAT THE NEW BRICK WOULD MATCH, BECAUSE THE CHIMNEY WAS 40 YEARS OLD. HOWEVER, I CANNOT TELL A DIFFERENCE! LOOKS FANTASTIC! CLEANED UP AFTER THEMSELVES.

SCHEDULING THE APPOINTMENT WAS EASY. PERSON WAS COURTEOUS. I EXPLAINED THAT I NEEDED SOME EXTERIOR BRICKWORK AND THEY SAID THAT THEY CAN DO THAT AS WELL. PERSON DID NOT ARRIVE WHEN I THOUGHT HE WAS GOING TO. I CALLED THE COMPANY TO CONFIRM, AFTER A HALF HOUR, AND THEY SAID THEY WOULD SEND SOMEONE RIGHT OVER. THEY WERE THERE VERY QUICKLY. INSPECTOR CLEANED AND INSPECTED THE CHIMNEY. HE WAS FAST and EFFICIENT. TOLD ME THAT THEY WOULD CALL OR SEND ME AN ESTIMATE FOR THE BRICK WORK LATER THAT DAY OR THE NEXT. I GUESS I DIDN'T REALIZE THAT THEY WOULD NOT DO ALL THE WORK AT THE SAME TIME. WHEN I HAD NOT HEARD BY LATE AFTERNOON THE NEXT DAY, I CALLED THE COMPANY AGAIN. THEY'VE SENT ME AN ESTIMATE AND ARE NOW SCHEDULED TO DO THE REPAIR WORK NEXT WEEK. PRICING IS COMPARABLE TO OTHER CLEANINGS and INSPECTIONS.

ON TIME, POLITE, THOROUGH, INFORMATIVE.

GOOD CONSULTANT, HE ADVISED ME THAT THE CHIMNEY REALLY DIDN'T NEED CLEANING BUT THAT A SMALL CHIMNEY FIRE HAD CAUSED SOME DAMAGE AND SUGGESTED I HAVE MY HOMEOWNERS INSURANCE CHECK TO SEE IF THE REPAIR WOULD BE COVERED. I WAS AND I WOULDN'T HAVE KNOW ABOUT THAT. THE ENTIRE JOB COST MY DEDUCTIBLE PLUS ABOUT $150. A BARGAN.

WHEMPYS DID AN EXCELLENT JOB. THEY CAME OUT WHEN THEY SAID THEY WOULD AND CLEANED OUT THE CHIMNEY IN PREPARATION FOR HOME SALE. THEY ALSO FOUND CRACKS, AND THEY REPAIRED THIS PROMPTLY.

JAMES WAS PROMPT, ANSWERED ALL OF MY QUESTIONS THOROUGHLY, AND GAVE ME TIPS ON SOME THINGS WE CAN DO OURSELVES. HE DIDN'T TRY TO ''SELL'' ME SERVICES AND PRODUCTS. HOWEVER, WE'D ALREADY PLANNED TO CHANGE THE FIREPLACE DOORS AND FEEL THEY ARE THE ONES TO DO IT.

THEY SET UP AN APPOINTMENT AND NEVER SHOWED UP.

THEY WERE LATE FOR THE APPOINTMENT, WHICH IS NOT IN KEEPING WITH OUR PRIOR EXPERIENCE WITH THEM. OTHERWISE, THEY WERE PROFESSIONAL AND THOROUGH.

THIS WAS A WASTE OF $120. I HONESTLY BELIEVE THAT THE SERVICE TECH MESSED UP THE INSPECTION, AS HE SAID THE CHIMNEY WAS FINE. BUT HE DIDN'T ACTUALLY DO ANYTHING. TECH DIDN'T GET ONTO THE ROOF TO LOOK FROM ABOVE OR TRY TO LOOSEN ANY SOOT FROM ABOVE. THE ''SWEEP'' CONSISTED OF USING A STANDARD SHOP-VAC TO SWEEP OUT THE ASH ON THE FLOOR. I WILL HAVE TO HIRE ANOTHER COMPANY TO DO THIS AGAIN.

PUNCTUAL, QUITE THOROUGH, VERY KNOWLEDGEABLE.

I CALLED TO INQUIRE ABOUT HAVING SOMEONE COME OUT TO GIVE ME AN ESTIMATE FOR CHIMNEY CAPS. THIS COMPANY WOULD ONLY QUOTE STANDARD PRICES OVER THE PHONE. I COULD NOT SETTLE FOR A PHONE QUOTE SINCE I LIVE IN A DUPLEX IN CLINTONVILLE AND WAS CERTAIN THAT THE NEEDED CAPS WOULD NOT QUALIFY AS STANDARD IN ALL CASES. I ENDED UP CHOOSING ANOTHER COMPANY THAT CAME OUT TO MY HOUSE AND PROVIDED A WRITTEN ESTIMATE. AS THOUGHT, ONE CHIMNEY CAP HAD TO BE SPECIAL ORDERED WHILE THE OTHER CAP QUALIFIED AS STANDARD.

THE WORKER WAS PROMPT, POLITE, AND PERSONABLE. THE WORK WAS PERFORMED PROFESSIONALLY. THE WORKER WAS CAREFUL OF MY WOOD FLOORS, AND HE LEFT EVERYTHING NEAT AND CLEAN.

RECEIVED A REMINDER CALL THE DAY BEFORE. CHIMNEY SWEEP ARRIVED ON TIME, EXPLAINED THE PROCESS, AND WAS VERY POLITE. LAID DOWN A LARGE TARP DURING THE PROCESS. DID A VERY THOROUGH JOB. LEFT THE AREA TOTALLY CLEAN. THIS IS MY FIRST TIME WITH WHEMPY AND I WILL RE-HIRE.

THEY WERE ON TIME AND CLEANED THE FIREPLACE. THEY VACUUMED OUT THE CHIMNEY AND FIREBOX. I WAS EXPECTING THEM TO USE A BRUSH DEVICE TO SCRAPE THE CHIMNEY WALLS, BUT THAT WAS NOT DONE. MAYBE THAT TOOL ISN'T USED ANYMORE, OR NOT NEEDED, DON'T KNOW. ALSO WAS HOPING THEY WOULD CLIMB UP TO THE TOP AND INSPECT THE EXTERIOR, BUT THAT WAS NOT DONE. MAYBE THAT WAS AN EXTRA CHARGE? DON'T KNOW. I WAS NOT HOME TO ASK WHILE THEY WORKED ON IT. THEY DID POINT OUT THAT I USE FAKE LOGS, AND THAT IS CAUSING A WAX BUILD-UP IN THE CHIMNEY, GOOD CATCH.

JOB WAS DONE VERY WELL, AND I WAS VERY PLEASED.

THE WORK WAS ADEQUATE FOR THE PRICE PAYED. THEY SIMPLY USE A LARGE VACUUM ATTACHED THE HOT AIR OUT DUCT JUST ABOVE THE FURNACE. THEY THEN BLOW BACK TO THE VACUUM WITH AN ELEC. LEAF BLOWER FROM EACH HOT AIR VENT IN EACH ROOM. THEY ALSO BLEW COLD AIR RETURNS TOWARD BASEMENT AND THEN VACUUMED OUT INSIDE OF COLD RETURN NEAR FURNACE FILTER. SEEMED REAL BASIC AND JUST GOT THE BIG PIECES.