Wayne-Dalton of Columbus

A FEW MINOR ADJUSTMENTS SINCE INSTALLATION - NO CHARGE; PROMPT RESPONSE; WOULD HIRE AGAIN.

THE WAYNE DALTON EMPLOYEES (SETH AND HIS HELPER TOMMY) ARRIVED EARLY TO PERFORM THE WORK. UNFORTUNATELY, LOWES HAD NOT DELIVERED THE DOOR AS PROMISED (THAT IS FOR ANOTHER REPORT). AFTER MANY PHONE CALLS BOTH TO LOWES AND THE SCHEDULER (TREY) AT WAYNE DALTON, IT WAS DETERMINED THAT SETH and TOMMY WOULD DRIVE TO LOWES AND PICK UP THE DOOR SO THAT THEY COULD INSTALL IT TODAY AS PROMISED. I WAS ECSTATIC AS I HAD MADE ARRANGEMENTS TO BE HOME EARLY FOR THE INSTALLATION. THEY PICKED UP THE DOOR, REMOVED OLD DOOR, AND HAD THE NEW DOOR INSTALLED IN UNDER 2 HOURS. THEY WERE VERY PROFESSIONAL AND COURTEOUS THE ENTIRE TIME. I WAS MORE UPSET ABOUT THE DOOR NOT BEING DELIVERED THEN THEY WERE. THIS WAS TERRIFIC SERVICE.

FROM THE FIRST PHONE CALL TO THE PROFESSIONAL WHO PERFORMED THE WORK, THIS WAS A GREAT COMPANY TO DO BUSINESS WITH.

WAYNE-DALTON OF COLUMBUS WAS BACKED UP FOR TWO WEEKS ON REPAIR CALLS AND SUBBED THE JOB OUT TO ANOTHER COMPANY. I CALLED TWO OTHER COMPANIES, BUT THEY DID NOT WORK ON THE TORQUE MASTER SYSTEM SO I WAS STUCK. THE TECH FROM THE OTHER COMPANY WAS ON TIME, FRIENDLY, AND PROFESSIONAL. HE REPLACED THE SPRING MECHANISM, TIGHTENED THE CHAIN, AND ASSISTED WITH RE-PROGRAMMING MY REMOTE. OVERALL I WAS SATISFIED WITH THE SERVICE, BUT BECAUSE I WAS LIMITED TO WAYNE-DALTON AND/OR AN AFFILIATED COMPANY I AM NOT SURE I GOT THE BEST PRICE.

THE SCREWS PULLED OUT OF THE DOOR AGAIN AND I CALLED THEM ON 9/21 AND LEFT A MESSAGE. MY MESSAGE WAS VERY DETAILED, WITH THE ADDRESS, MY CONTACT NUMBERS AND THE EXACT PROBLEM. TWO DAYS LATER AND STILL NO RETURN CALL. I CALLED HIM BACK AND ASKED IF HE HAD RECEIVED THE MESSAGE. HE CLAIMED THAT HE COULD NOT UNDERSTAND THE ENTIRE PHONE NUMBER. ALTHOUGH I LEFT THE ADDRESS AND MY NAME WHICH HE COULD HAVE LOOKED UP IN THEIR SYSTEM. HE SEEMS TO THINK IT'S MY FAULT THEIR DOOR HAS FAILED TO HOLD UP AFTER ONLY 3 MONTHS OF USE. HE IS SUPPOSED TO ORDER ANOTHER TOP PANEL FOR THE DOOR AND RE-INSTALL IT, THEN RE-ATTACH THE DOOR OPENER. HOWEVER, I COULDN'T GET AN APPROXIMATE DATE AS TO WHEN THIS WOULD BE COMPLETED. I MADE SURE HE HAD MY PHONE NUMBERS AND WILL BE WAITING AGAIN FOR PROBABLY A WEEK OR MORE FOR THEM TO RESPOND. THE SERVICE AFTER THE SALE IS THE MOST IMPORTANT PART TO ME, ESPECIALLY WHEN I HAVE SO MANY HOMES AND NEED A "RELIABLE" COMPANY TO STAND BEHIND THEIR PRODUCT AND LABOR.

WHEN CALLING TO LEAVE A MESSAGE, I LISTENED TO MY RECORDED MESSAGE TO MAKE SURE I HAD STATED MY PHONE NUMBER CLEARLY. I THEN PRESSED THE APPROPRIATE KEY TO SEND AND HEARD THE ''MESSAGE SENT'' RESPONSE. I REALIZE THEY HAVE SEVERAL LOCATIONS. IF IN ERROR, I HAD CALLED THE WRONG WAYNE DALTON NUMBER (I JUST HAD TO GUESS WHICH TO CALL SINCE WE ARE BETWEEN THE AREAS LISTED) YOU WOULD THINK THE COURTESY OF A CALL DIRECTING ME TO THE CORRECT NUMBER WOULD HAVE BEEN IN ORDER. I WAS ABLE TO GET WONDERFUL SERVICE FROM ANOTHER COMPANY.

THE INSTALLER DID AN EXCELLENT JOB. THE FIT OF THE DOOR TO THE FRAME AND WEATHERSTRIPPING IS VERY TIGHT. HE PUT A LOT OF ATTENTION INTO DETAILS THAT DON'T AFFECT THE FUNCTION OF THE DOOR, BUT DO MAKE THE INSTALLATION LOOK NICER - FOR INSTANCE, RUNNING THE WIRE FOR THE OPENER IN A STRAIGHT LINE PARALLEL TO THE WALLS. WE HAVE A LOW HEADROOM GARAGE (7' CEILING), SO WE HAD TO GET A SPECIAL ORDER DOOR SIZE WITH A DOUBLE TRACK. OUR OLD OPENER WAS MOUNTED ON THE SIDE OF THE DOOR (VS CENTER), BUT THE W-D REP WHO CAME OUT TO QUOTE THE JOB RECOMMENDED WE INSTALL THE OPENER IN THE CENTER. I WAS CONCERNED ABOUT LOSS OF ALREADY TIGHT HEADROOM, BUT THE INSTALLER HUNG THE OPENER AS CLOSE TO THE CEILING AS POSSIBLE TO MAXIMIZE HEADROOM. THEIR QUOTE WAS COMPETITIVE WITH ANOTHER SOURCE I CHECKED AND IT WAS CHEAPER THAN WHAT I WOULD HAVE PAID FOR A DOOR PLUS INSTALLATION FROM LOWE'S. OVERALL, I'M VERY PLEASED WITH THE QUALITY OF THEIR WORK AND RECOMMEND THIS COMPANY FOR GARAGE DOOR INSTALLATIONS.

EVERYTHING WENT WELL AT FIRST. THEY CAME OUT AND SHOWED US THE DIFFERENT OPTIONS, AND THEY WERE ABLE TO SCHEDULE A TIME TO FIT US. AFTER THE WORK WAS DONE, WE REALIZED THAT THE DOOR WAS NOT OPENING CORRECTLY. I TRIED NUMEROUS TIMES TO GET THEM TO COME BACK OUT AND FIX IT, BUT THEY WOULD NOT RETURN MY PHONE CALLS. EVENTUALLY, I HAD SOMEONE ELSE FIX IT. THE DOOR WAS NOT INSTALLED CORRECTLY TO BEGIN WITH.

HE DID A GOOD JOB AND THE DOOR WAS WORKING AFTER HE OILED IT. HE CAME ON TIME, HE WAS HONEST, AND I WAS VERY SATISFIED.

DID A GREAT JOB WITH THE NEW DOOR. THE SPECIAL ORDER ON THE DOOR TOOK A LITTLE LONGER THAN EXPECTED, SO WE HAD TO WAIT ALMOST TWO WEEKS BETWEEN ORDERING AND GETTING THE NEW DOOR, BUT NOW IT LOOKS AND RUNS GREAT.

THEY WERE VERY PROFESSIONAL AND COURTEOUS. ARRIVED EXACTLY WHEN PROMISED AND CALLED AHEAD TOO! I WOULD DEFINITELY DO BUSINESS WITH THEM AGAIN.

BRAD PROVIDED THE ESTIMATE AND COREY DID THE INSTALLATION. BOTH WERE VERY PROFESSIONAL AND COURTEOUS.

THEY ARE PUNCTUAL, AND GET THE JOB DONE RIGHT THE FIRST TIME. I WOULD USE THEM FOR ALL OF MY GARAGE REPAIRS AND NEW GARAGE DOOR INSTALLATION IF NEEDED.

THIS COMPANY WAS VERY COMPETITIVE. WE LOOKED AT THREE DIFFERENT DOOR COMPANIES. WE WILL USE THEM IN THE FUTURE.

HE WAS VERY PROFESSIONAL. THEY HAVE MY RECOMMENDATION.

THEY WERE FAST, THEY DID A GREAT JOB, AND THERE WERE NO PROBLEMS. WE WOULD USE THEM AGAIN.

WE HAD THE DOOR MANUALLY LOCKED AND ONE OF THE BOLTS CAME OUT. THEY CAME OUT FOR THE REPAIR BUT BECAUSE THEY WERE LATE, THEY DID NOT CHARGE. THAT WAS NICE. WE ARE PLEASED WITH THE DOOR. THEY WERE ON TIME. THE SALESMAN WAS NICE. THEIR PRICES WERE VERY REASONABLE COMPARED TO MAJOR HARDWARE STORES.

THIS WAS A CHRISTMAS GIFT FOR MY PARENTS AND HE MADE AN APPOINTMENT FOR THEM TO COME DOWN AND PICK OUT THE COLOR OF THE DOOR. MY PARENTS ARRIVED AND HE WAS NOT IN THE OFFICE AS PROMISED. EVERYTHING ELSE WAS WONDERFUL!

A NICE SURPRISE WHEN THE PRICE AND THE WORK INVOLVED WAS LESS THAN QUOTED/ANTICIPATED.

THEY ARE VERY PROMPT, PROFESSIONAL, AND COURTEOUS.

THEY HAD THE BEST PRICE FOR A GENIE DOOR OPENER AND THE REPRESENTATIVE WAS VERY HELPFUL IN DESCRIBING THE PROBLEMS WITH OUR LARGE DOOR WHICH WILL HAVE TO BE REPLACED SOON.

IF A PROBLEM OCCURS THEY WILL TAKE CARE OF IT IN A PROMPT MANNER.

REPLACED SPRING AND DID A GENERAL SERVICE ON DOOR. BRAD THE TECH CAME AND DID SERVICE EVEN THOUGH I DIDNT HAVE AN APPOINTMENT. I REALLY APPRECIATED THIS, THEY ARE VERY RESPONSIVE.

I WAS FRUSTRATED WITH OUR DOOR WHICH ACTED LIKE IT WAS POSSESSED.

I WAS WELL PLEASED WITH THE QUALITY OF THEIR WORK AND THE PROFESSIONALISM OF THE INSTALLERS.