Response from The Theater People
I'm sorry that you feel unhappy with the services you received, but I do want to thank you for the opportunity to earn your business. I worked very hard to find the most competitive prices on products and services that I possibly could, and it was very unfortunate that we couldn't come to an agreement on the final cost. I did spend over an hour in your home going over as many options as we could for the three separate rooms where you wanted work done, and I also spent an additional 4 hours at the office, calculating costs and researching products that we don't typically use, to comply with your specific requests. It was a great deal of work, but I was confident we would have a fit, based on the conversation we had. Unfortunately, in the end, it didn't seem to have accommodated your budget the way you were expecting. If you felt you were being ignored, I truly apologize. I made sure to respond to every email I received within 1 business day, and all of the calls I have logged, I answered directly. If I missed some form of communication that you sent, I am deeply sorry, but to my knowledge, there wasn't anything that I didn’t respond to in a timely manner. If you would like to further discuss, please feel free to call us. Our goal is to make every customer 100% satisfied, and to make every opportunity count. We are a small business, and we depend on word of mouth and our Angie’s list reviews to prove our integrity to future clients. We try very hard not to blemish our reputation, especially over one of our most popular services, the $99 deal. Again, if there is something that I missed, I welcome your feedback in detail so we can be sure to fix the issue so it never happens again.