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The Theater People

Stereo and Home Theater Systems, Home Automation, TV Sales,

About us

We specialize in custom home technology solutions such as home automation, security, home networking/WiFi, home theater, and home audio. We also perform installations in commercial spaces. As emerging technologies become more complex, our experts can guide you through the process. From purchase decisions to installation and cleanup, we can help you through it all. We will sit down with you in your home and draw out a plan that best fits your needs and budget, laying out several options each step of the way. We want you to be confident in your decision so that you can get the most out of your home!

Business highlights

15 years of trusted experience
Family Owned & Operated

Services we offer

We are a full retail store that provides home theater installations, projection system installations, surround sound and whole-home audio solutions (indoor & outdoor), professional TV mounting, outdoor TVs, Wi-Fi coverage and home networking, Universal Remote Control (URC brand) automation and control systems, full home wired security systems, wired surveillance cameras, and wiring. *Now offering acoustic sound treatments and motorized shades!

Services we don't offer

Extensive drywall repair/replacement, and lighting. Basic consumer automation, installing self purchased equipment, adding small equipment pieces such as thermostats and doorbells to smart homes that we did not design. Ask for more details if you have any questions on what we do not offer.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.8337 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
6%
3
4%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 337 reviews

Susan D.
08/2017
5.0
home theater design
  + -1 more
Great service provided. Work was done as planned and the cleanup excellent.
Description of Work: Had a large flat screen TV mounted

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

HAZEL M.
08/2017
5.0
plastering
  + -1 more
Very Well. In addition to patching the plaster, their tech. painted the patched areas with the result being that the patched areas look no different from the unpatched. The company's telephone scheduler was also very personable and professional, scheduling both the estimate and the repair to meet my schedule.
Description of Work: We needed plaster repair in a 1950's house. Most companies wanted to estimate drywall repair/replacement and seemed unfamiliar with plastering. In contrast, Theater People (the name comes from doing home theater installations) were very familiar with plastering projects, and did an outstanding job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Luis E.
08/2017
5.0
home theater design
  + -1 more
I’ve had this company out three times to mount televisions. Each time they have arrive promptly and did a great job.
Description of Work: Tv wall mounting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

RAYMOND & LINDA F.
08/2017
5.0
home theater design
  + -1 more
The technicians we have worked with at Theater People have been very helpful and knowledgeable. When we have run into problems after installation they have been responsive and easy to get in touch with.
Description of Work: New TV Remote and Programming

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John K.
08/2017
5.0
home theater design
  + -1 more
Excellent. I issues. Work are cleaned up
Description of Work: Wall mounting a tv

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Peter B.
07/2017
5.0
home theater design
  + -1 more
The job was done perfectly. The TV and soundbar are married together so no space exists and no wires are visible...and the combined unit is exactly in the center of the fireplace. Ben was polite, flexible, very knowable and very careful with our condo. Great job!
Description of Work: Mounted TV and soundbar above fireplace and set up new TV station in basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Response from The Theater People
We are so happy to hear you enjoyed our staff. Thank you for the lovely review [Member Name Removed]!

Michael J.
07/2017
5.0
drywall, electrician, home theater design
  + 1 more
The job was a bit challenging but went well.
Description of Work: TV wall of mounting

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from The Theater People
Thank you for the feedback [Member Name Removed]!

Nancy C.
07/2017
5.0
home theater design, cable tv service
  + 0 more
Problem was quickly diagnosed & fixed within minutes👍👍👍
Description of Work: Troubleshooting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Theater People
We are happy we could diagnose and fix the issue in a timely manner [Member Name Removed]!

Craig T.
07/2017
5.0
home theater design
  + -1 more
Their service staff is great with scheduling and the tech was ahead of schedule (while polite enough to ask if it were okay to arrive early). Professional and likable guy who educated us on use, and and out.
Description of Work: We needed identical sound bars installed in a bedroom and kitchen, while another needed the audio/video services simplified (reprogrammed/wired also) for minimal remote use.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Theater People
[Member Name Removed], thank you for the great review! We are happy to hear you enjoyed the service and our staff.

Belinda A.
07/2017
5.0
home theater design
  + -1 more
Great and was very knowledgable and made sure I knew how to use my system
Description of Work: Setting up my surround sound

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Theater People
Customer service is a high priority. We are glad we could show you how to use your new system [Member Name Removed]. Thank you for the review!

Cynthia M.
06/2017
5.0
home theater design
  + -1 more
Everyone from Lauren and Alex to John and Ben were VERY nice, helpful, and professional. I would definitely recommend. I am retired and on a limited budget, but really wanted to upgrade my 9 year old system. They understood and helped me get the best system I could afford.
Description of Work: First thing that surprised me was John (one of the owners) came out ahead of time (with NO extra charge) to see if we had everything needed for the installation. Then Ben came out 3 days later and hooked up my entire new 4K TV system. Including TV, sound bar/woofer, wireless rear speakers, 4K Blu-ray player, 4K ROKU, and All-in-one remote. I also threw in a couple of little jobs hooking up some old cable needs throughout the house. Ben handled it all with a smile!

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from The Theater People
We are happy to hear you enjoyed our friendly staff. Thank you for the high recommendation [Member Name Removed]!

Angela W.
06/2017
5.0
home theater design
  + -1 more
My experience with The Theater People was great. The technician was very nice, and his explanations were very clear. He was able to share ways that we might be able to solve our own problems, and he also shared some ways that we could save money. I'm glad that we had The Theater People help us with our wiring needs.
Description of Work: I needed to hide wires in three rooms of my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Theater People
We have a strong focus on customer service and are glad you had a pleasant experience with our staff [Member Name Removed]. Thank you for the review!

ROBERT Z.
06/2017
5.0
home theater design
  + -1 more
Very well. They sent 2 techs because I could not help lift the TV myself. The 2 managed to get it done in 1 hour (deal was 1 person for 2 hours). Also, at my request they supplied the wall bracket at a reasonable rate.
Description of Work: Mount 65" TV on the wall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from The Theater People
Thank you for the feedback and rating! It was our pleasure helping you with your tv installation.

Kelly S.
06/2017
5.0
home theater design
  + -1 more
Installer was timely and did the job well.
Description of Work: TV mounted on wall

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from The Theater People
Thank you for your feedback and rating! We appreciate you reaching out to us for your TV mounting needs.

Lynne M.
06/2017
5.0
home theater design
  + -1 more
Great, They did an excellent job and I thought they were a very good value for the work done
Description of Work: mounted three TV's and I bought the mounts from them

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Theater People
Thank you for the valuable feedback, [Member Name Removed]! We are pleased to see that you found value in our services.

Tina K.
06/2017
5.0
home theater design, cable tv service
  + 0 more
Great! Very efficient and excellent at answering questions.
Description of Work: Set up t.v. and connect surround sound, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Tim K.
05/2017
5.0
home theater design
  + -1 more
It went very well. Took about an hour and a half, they cleaned up after the work and reviewed all their work with me to make sure I was satisfied.
Description of Work: I hired The Theater People to hang a TV and hide the cables in the wall

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Gretchen C.
05/2017
5.0
drywall, home theater design, interior painters, cable tv service
  + 2 more
Totally professional. Respected our home. Very neat work. Very helpful. Went above and beyond what might be expected.
Description of Work: We needed cable and router snaked up through an existing condo, inside. Outside cables are not permitted.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Theater People
Thank you so much! We were happy to help you!

LILIA M B.
04/2017
5.0
home theater design
  + -1 more
The person that came explained the different options on ways to do it. He was very professional and friendly.
Description of Work: I needed a flat T.V. to be mounted on a wall.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Theater People
Thank you!

Lee A.
04/2017
2.0
home theater design, cable tv service
  + 0 more
Didn't. Tech spent 3 hours, then said he didn't know how! The owner was very rude to deal with.
Description of Work: Smart TV remote and others consolidated.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
5.0


Response from The Theater People
We are sorry to hear of your experience. Please call our office, as we'd like to address the issue!

Christopher C.
04/2017
5.0
home theater design
  + -1 more
They were great! They came in and started working right way. They hide the cords and adding plugs for two of TV's. They patched and painted the dry wall. I was very pleased with their quick and great work.
Description of Work: Cord Concealing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Scott F.
04/2017
5.0
home theater design
  + -1 more
Tech was very courteous and knowledgeable. He performed the work quickly and cleanly while ensuring the wires would not get pinched in the mount. Looks fantastic with a nice clean appearance on the wall. Paid for an hour of service and in last few minutes was also able to get our basement walked through for ideas about a Home Theatre set-up.
Description of Work: Had a 65" TV with full motion TV mount put on Master Bedroom wall

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from The Theater People
Thank you so much for your review! We were happy to provide you with a great solution for your home theater!

Sandra J.
03/2017
5.0
home theater design
  + -1 more
They did a good job. My husband dealt with them. He said they were really nice and patient with him and answered all of his questions about how he wanted everything done.
Description of Work: They installed a flat screen tv with the concealed wires.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from The Theater People
Thank you for your review! We are happy to hear that you had a great experience!

Stacy L.
03/2017
2.0
home theater design
  + -1 more
It didn't turn out well. I will never use them. I ended up having to take and disconnect everything myself and reconnect it in order to make the system work. It didn't work the next day after he left. We called him and he was rather short with my wife about it. He said you got to connect this to that and this to that and this to that, so when she told me that I just said fine. It was on a Friday which made it more difficult to get in touch with him during the weekend. I found the price of the extra cable reasonable. I thought the $99 was a bit much. My wife set this up. The project had been sitting around for a long time not getting done. I was needing to do other things, so I told her to go ahead. I felt like it was too high a charge. It was a nice guy, but I'm not happy with the outcome of the whole thing, nor the price initially. When he was in the house he was fine. When he was on the phone with my wife the next day he was rather short. I wouldn't say he was rude. He was curt. It was just the one gentlemen. It was completed in less than the two hours. They system ended up not working with the directions he gave me to get it to work. When my wife tried to call him the following day (on the weekend) she didn't get a satisfactory answer. I ended up having to take all of the cables off and putting them back on the way I thought they should go. He didn't have to do a lot of prep work for this job. The cabinet was already turned so he had access to it. The cables were already lined where they should be to hook them up to the particular pieces. I didn't know which outlets they had to go onto. He had a pretty easy chore of it and he botched it. He didn't have to do a lot when he walked in the door. He was fine and polite and everything. I think we caught him on the weekend and he didn't want to be bothered.
Description of Work: He did the 2 hours of installation and he had to add a cable for the Wii box.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0

Yes, I recommend this pro
$99.99

Response from The Theater People
We are sorry to hear of your experience. Please feel free to call our office, as we'd like to address this issue with you. Thank you.

Frances C.
03/2017
5.0
electrician, home theater design
  + 0 more
Great!!! did excellent job my sound is now better than ever 2nd bedroom wires are much neater tech was right on time cannot say enough about just how great tech was he rewired my system using hdmi cables cleaned up good price was reasonable would highly recommend to everyone.
Description of Work: had problem with sound for fire stick coming thru my receiver also tied up wires to bedroom system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Theater People
Thank you so much for your positive feedback!

Contact information

5757 Westbourne Ave, Columbus, OH 43213

http://www.thetheaterpeople.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Stereo and Home Theater Systems,
Home Automation,
TV Sales,
Internet Service,
Furniture - Sales

FAQ

The Theater People is currently rated 4.9 overall out of 5.

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

The Theater People accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, The Theater People offers free project estimates.
Yes, The Theater People offers eco-friendly accreditations.
No, The Theater People does not offer a senior discount.
No, The Theater People does not offer emergency services.
Yes, The Theater People offers warranties.
The Theater People offers the following services: We are a full retail store that provides home theater installations, projection system installations, surround sound and whole-home audio solutions (indoor & outdoor), professional TV mounting, outdoor TVs, Wi-Fi coverage and home networking, Universal Remote Control (URC brand) automation and control systems, full home wired security systems, wired surveillance cameras, and wiring. *Now offering acoustic sound treatments and motorized shades!
Extensive drywall repair/replacement, and lighting. Basic consumer automation, installing self purchased equipment, adding small equipment pieces such as thermostats and doorbells to smart homes that we did not design. Ask for more details if you have any questions on what we do not offer.

Contact information

5757 Westbourne Ave, Columbus, OH 43213

http://www.thetheaterpeople.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM