The Durable Slate Co

THEY ARE PROMPT IN RETURNING PHONE CALLS, SHOW UP WHEN THEY SAY THEY WILL, AND ARE VERY BUSINESSLIKE AND PROFESSIONAL.

THEY DID EVERYTHING THEY NEEDED TO DO AND CLEANED UP AFTERWARD. THEY WERE ON TIME FOR THE WORK ONCE THEY GOT STARTED. WE WERE VERY HAPPY WITH THEIR WORK. THEY WERE NICE TO DEAL WITH, POLITE, AND PUNCTUAL.

I HOPED TO HAVE THE CHIMNEY DONE BEFORE THE WINTER SET IN; THIS WAS A PRIORITY DUE TO THE CONDITION OF THE MORTAR. I HAD BEEN LATE IN THE SEASON GETTING THIS MOVING SO WE WERE NOT SURE ANYTHING WOULD GET DONE BEFORE THE SPRING AND WARMER WEATHER. I WAS CALLED UNEXPECTEDLY INFORMING ME THAT A JOB DURABLE WAS TO DO CANCELED AND WOULD I BE INTERESTED IN HAVING EVERYTHING DONE, I AGREED AND DAVE AND HIS GUYS WERE AT MY HOUSE THE NEXT DAY. THEY ROLLED IN AND STARTED IMMEDIATELY, I COULD NOT EVEN DISTRACT THEM FROM THEIR WORK WITH AN OFFER OF COFFEE, I WAS LATE TO WORK THAT DAY AND MADE ANOTHER OFFER OF THE SAME AND RECEIVED THE SAME RESPONSE. THESE GUYS DID EXCELLENT WORK, IN A VERY PROFESSIONAL MANNER AND GAVE ME MORE THEN I ASKED FOR. DURABLE SLATE WAS A PLEASURE TO WORK WITH AND GAVE ME A GREAT VALUE FOR THE COST OF THE PROJECT.

THEY ARE THE ONLY COMPANY IN OUR AREA THAT IS ABLE TO DO WORK ON OUR TYPE OF ROOF. WITH THAT KIND OF MONOPOLY I WAS CONCERNED ABOUT THEIR DESIRE TO DO A GOOD JOB. MY CONCERNS WERE PLEASANTLY PUT TO REST SINCE I HAVE BEEN VERY HAPPY WITH EVERYONE IN THEIR ORGANIZATION, FROM THEIR OFFICE, ESTIMATORS AND THEIR SERVICEMEN. THEIR WORK IS FIRST RATE AND I WILL HAPPILY CONTINUE TO CALL THEM FOR WORK ON MY ROOF.

I CALLED THEM FOR A FREE QUOTE AND SOMEBODY WAS ABLE TO COME OUT FOR THE INSPECTION WITHIN A COUPLE DAYS. THE GENTLEMAN WAS VERY POLITE AND PROFESSIONAL, AND EXPLAINED EVERYTHING THAT NEEDED TO BE DONE TO REPAIR THE LEAK WE WERE EXPERIENCING. HE STATED IT WOULD PROBABLY BE A MONTH BEFORE THEY COULD GET TO IT DUE TO OTHER JOBS. I CONTACTED OTHER ROOFING COMPANIES, BUT THE PRICES WERE HIGHER, OR THEY JUST DID NOT RETURN MY CALLS. AFTER A MONTH, I DECIDED TO GO WITH THE DURABLE SLATE COMPANY. 6 WEEKS AFTER RE-CONTACTING THEM, THEY WERE ABLE TO START ON MY ROOF. THE WORK WOULD HAVE BEEN DONE IN A DAY, BUT THE WEATHER DID NOT COOPERATE. THEY STARTED ON A THURSDAY AND FINISHED SATURDAY MORNING. I DID HAVE TO CALL THEM BACK ONCE BECAUSE THEY MISSED A SLATE ON THE GARAGE. BUT THEY WERE VERY APOLOGETIC AND HAD THE SLATE REPLACED WITHIN A DAY. I WILL DEFINITELY CONTACT THEM FIRST FOR ANY FUTURE ROOF REPAIRS.

THEY ARE WONDERFUL PEOPLE. THEY CALLED THE DAY AFTER THE WORK TO ASSESS OUR SATISFACTION.

EXCELLENT WORK. THEY WERE PUNCTUAL & PROFESSIONAL.

THIS IS A VERY GOOD COMPANY. PROMPT, PROFESSIONAL, AND THOROUGH. THEY CONFIRMED MY SUSPICIONS, PERFORMED THE WORK, CLEANED UP THOROUGHLY AND DIDN'T CHARGE FOR THE EXTRA WORK!

THEY ARE A VERY GOOD COMPANY AND DO EXCELLENT WORK - TRUE CRAFTSMEN WITH EXCELLENT CUSTOMER RELATIONS. THEY HAVE GREAT ESTHETIC TASTE WHICH IS GOOD FOR CONSTRUCTION. THEY SEEM TO BE A LITTLE DISORGANIZED WHEN IT COMES TO COMMUNICATION. IT IS IMPORTANT TO HAVE EVERYTHING IN WRITING SO THAT EVERYONE IS ON THE SAME PAGE. THE GREAT WORK THAT THEY DID FAR OUT WEIGHS ANY ISSUES THAT WE HAD. WE HAVE HIRED THEM FOR ANOTHER JOB.

THEIR WORKMANSHIP ON THE JOB WAS GREAT. BUT THEY DIDN'T CONTACT THE POWER COMPANY TO WRAP A POWERLINE THEY NEEDED TO WORK CLOSE TO, CAME BACK A MONTH LATER TO FINISH THE WORK, THEN DIDN'T RETURN TO REMOVE THE POWER LINE WRAPPING FOR MONTHS. IT TOOK NEARLY 6 MONTHS TO DO THE JOB FROM START-TO-FINISH. YET, THEY WOULDN'T GIVE ME A DISCOUNT FOR THE LENGTH OF TIME IT TOOK TO COMPLETE THE WORK.

I WAS TOLD MY ROOF COULD NOT BE TARPED, BUT WAS MIRACULOUSLY ABLE TO BE TARPED TWO MONTHS LATER AFTER SPEAKING WITH THE OWNER. I WAS TOLD THE SOURCE OF MY LEAK WAS RUSTED FLASHING ON A SKYLIGHT & THE SKYLIGHT NEEDED TO BE REPLACED. AFTER WAITING 2 MONTHS FOR THE ESTIMATE AND MULTIPLE CALLS LATER, FOUND OUT THAT THEY COULD REPLACE THE FLASHING AFTER ALL. MUCH MISCOMMUNICATION BETWEEN WORKERS AND CUSTOMER SERVICE AND ESTIMATORS. EVENTUALLY, MY JOB WAS DONE ADEQUATELY, BUT I HAD BUCKETS CATCHING WATER IN MY HOME FOR 2 MONTHS BECAUSE OF POOR STANDARDS. ALL THE EMPLOYEES I DEALT WITH WERE VERY POLITE AND NEVER LOST THEIR TEMPER. THEY DID AGREE WITH MY FRUSTRATION, ESPECIALLY AFTER THEY SAW THE DAMAGE INSIDE OF MY HOME. IT IS TOO BAD I HAD TO 'YELL' IN ORDER TO GET THE ATTENTION THIS JOB DESERVED

I WILL USE THEM AGAIN WHEN NEEDED. VERY PROFESSIONAL.

VERY GOOD, QUALITY WORK, CREWS WERE TIMELY AND POLITE. WOULD USE THEM AGAIN!

USED THEM BEFORE AND THEY DO SOLID WORK.

PRICEY, BUT WORTH IT IN THE END. SOME SMALL COMMUNICATION PROBLEMS, BUT NOT ANYTHING TO BE CONCERNED ABOUT.

THEIR COST IS VERY REASONABLE AND THEY DID EXCELLENT WORK. THEY WERE VERY INFORMATIVE AND LOOKED OVER THINGS TO OFFER SUGGESTIONS AND POSSIBLE ADVICE.

WE HAVE HIRED THEM IN THE PAST. THIS TIME THEY HAD COMMUNICATION PROBLEMS. LIKE KEEPING ME INFORMED FOR EXAMPLE AND THE PROJECT WASNT WELL PLANED . AS A RESULT THE JOB TOOK A MONTH AND A HALF. THEY ARE AWARE OF MY DISSATISFACTION. AS ALWAYS THE QUALITY OF WORK WAS EXCELLENT!

OVERALL GOOD WORK. CLEANED UP WELL, COURTEOUS.

IF YOU HAVE AN OLD HOUSE, THIS IS THE COMPANY TO CALL FOR QUALITY RESTORATION AND REPAIR. THEY ARE EXPENSIVE BUT YOU CAN COUNT ON EXCELLENT WORK, HIGH END MATERIALS AND PROFESSIONAL STAFF.

MADE APPOINTMENT NO SHOW, THEN CAME EARLY BEFORE NEXT APPOINTMENT

TOOK APPROXIMATELY 1 WEEK TO RECEIVE A CALL BACK TO SCHEDULE AN APPOINTMENT TO GIVE US AN ESTIMATE. THEY WERE VERY PROMPT IN SCHEDULING THE WORK ONCE WE HEARD FROM THEM. WE RATED THEM SLIGHTLY LOWER IN THE QUALITY AS WE STILL HAD LEAKS AFTER THE WORK WAS COMPLETED. WE ARE CURRENTLY WAITING FOR THEM TO SCHEDULE A FOLLOW UP VISIT.

THIS COMPANY IS MORE EXPENSIVE BUT THE QUALITY IS EXCELLANT

THEY GAVE ME EXCELLENT SERVICE IMMEDIATELY. SLATE HAD BEEN BROKEN BY ANOTHER CONTRACTOR AND, BECAUSE OF CONSTANT RAIN, LEAKAGE INTO THE HOUSE WAS IMMINENT. DURABLE WORKED ON SATURDAY MORNING TO MAKE SURE NO LEAKS OCCURRED.

VERY UP FRONT ON PRICING. WONDERFUL CLEAN UP. THE JOB MANAGER WAS VERY HELPFUL. THEY HAD A SLIGHT ACCIDENT BUT REPAIRED ALL DAMAGE AT THEIR EXPENSE. THEY ALSO INSTALLED DECKING UNDER NEW ROOF. I DONT THINK ANY ONE BUT DURABLE COULD HAVE DONE THIS JOB.

THEY ARE GREAT! VERY RESPONSIVE. THEIR FOLLOW UP IS EXCELLENT.