Allstate Exteriors & Restoration Services, LLC

Overall, the work quality and follow-up was very good. The crew that came out to install did not do a great job cleaning up, likely because they were working after dark.

The reps were friendly and very helpful.

Our house is over 120 years old. We hired Allstate Exteriors to replace our roof and reinforce the structure of the roof where there were some weaknesses. Over most of the house, Allstate replaced the shingles with a metal roof. A portion of the roof is flat and Allstate replaced the deteriorating rubber with an improved covering. The roof on the front porch was sagging, so Allstate deconstructed the roof and then rebuilt the roof with proper LVL beams to prevent sagging in the future. The roof over the main part of the house had sagged a bit over the 120+ years. We hired an engineer who recommended the addition of several collar ties and other supports. Allstate understood the engineers instructions and installed the supports. All of the work described above took less than one week. They hauled away all of the debris, and checked the work to ensure that it was done correctly and to contract. All of the people we interacted with were knowledgeable, professional, and polite.

Subject: Disappointed with Service I recently experienced unprofessional conduct from Joe, who used a derogatory word to describe me during our interactions. Additionally, I waited over three months for repairs without any resolution. Disappointed with the lack of communication and accountability.

They come tomorrow to finish siding but have been amazing!