Specialty Gas Services Inc

Specialty Gas House provides excellent service at a reasonable price. They have been great about giving us good recommendations on where we can save money (such as installing gas logs, rather than installing an enclosed gas fireplace unit which was what another company recommended). Would definitely recommend.

My gas lamp in my yard was getting dimmer and brought them out to see what was going on. They ended up cleaning out the gas line from the house to the lamp resulting in a massive improvement in the light generated. It was quick, painless and I would use them again.

First trip they assessed the situation and realized that they needed to replace the wood pad (4"x6") that the gas line (and coupling) was attached to (and entered the house through). They took measurements of the existing rotted wood pad and returned a couple weeks later to finish the repair. Second trip they cleaned out the old wood, attached the new wood, reattached the line coupling and sealed/caulked around repair area to weather proof it. They also straightened the gas meter back to vertical. repair was done well - They only charged me for time of one visit and the technician walked me through the repair before and after the fix so that I knew exactly what was done. All in all a good experience.

Overall, an excellent experience with this company. The employees at Specialty Gas House were easy to work with, answered all my questions and didn't try to sell me something I didn't need. Their prices are very competitive compared to two other companies in the Columbus area I researched. The installer (Toby?) was very competent, safety conscious, friendly and did not leave a mess. He went over the basics of using gas logs and mentioned that they also serviced what they sell and install.

I spoke with Rob on 11/23/16 and scheduled an appointment for today, December 20th at 11:00 to repair my gas fireplace. I phoned this morning to confirm they were running on time. They couldn't find my appointment and put we on hold for about 10 minutes, then i was disconnected. I phoned back and was on hold again and they said they couldn't find my appointment and the earliest they could come would be the end of January. Their error and I have to wait 6 weeks for another appointment? Worst customer service ever!!!!

Very well. We were completely satisfied with their service. Pricing was fair and staff was very professional. Would recommend to others.

Very well. Thorough and timely service

They were helpful in choosing the one we wanted. It took them a little longer than I thought they should take to have it installed. I am not sure if that was their problem or a problem with the factory that made the liner. I am not sure if I should hold them responsive or not, but that was the issue. My interaction with them was very good. They were very helpful. The work turned out okay. The installers were very professional. I was very pleased.

Gas line was repaired properly. However, with the problem was with what I was charged. I was charged for a full line run when just a portion of the copper line was repaired. When I called and talked to the owner I was told that the full line run designation was wrong, and that I should have been charged $10 less, but there was no offer to refund that amount because he said it was "so close" to what I paid. He said the extra charge was for the 60 feet of copper tubing. So I went out and measured what had been replaced and it measured out at 50 feet. When I called back he told me that his worker had no reason to lie and that was final.

Two men arrived at the house on time to assess the cause of a gas smell coming from the gas lamp pole situated at the front of our home. They removed the four glass panels and cleaned them. Next, they disassembled the gas light fixture, took it apart and cleaned it. A check of the gas pressure was performed and found secure. They put everything back in place and installed new mantels and lit the lamp. It came on and worked perfectly, creating a much brighter light than we had ever experienced. I was surprised when they painted the pole and top light fixture. All in all, I was very impressed with their work. They spent 30 minutes at our home. Highly recommended.

Daryl showed up right on time. Introduced himself and asked me to show him the problem. He laid down protective blankets as to not get anything dirty. He went to work immediately and diagnosed the problem and told me the cost. He proceeded to complete the work, clean up and went over in detail what he did to fix my gas leak. I strongly recommend this company. I will refer them and use them again.

Called to make an appointment. The gentlemen was very slow on the phone and wouldn't say they couldn't fit in a service before our due date. They said they had only four appointments available and I asked what dates those were so we could schedule he said it depends on the service co-ordinator. I can't rely on them to pick a date so I am not going to rely on them to get the work done. The phone call was a waste of time. If you can't do the work just say it and let me move on with my day.

Most excellent. Technician arrived right on time. Knew what he was doing and had all tools and parts at his fingertips. Finished up in an hour, all working great. Fully cleaned and adjusted the unit after the repair. Folks at the office were friendly and helpful, and willing to discuss approximate prices for best and worst case scenarios. My fireplace pilot would not stay lit, and unit would not light. Turned out my job was the best case, lowest cost, just change the thermocouple. The only trouble to expect from these guys is a long wait for the visit because they are booked solid, like any first-rate shop. Worth the wait. Highly recommended.

Performed service call / check up on my direct vent fireplace. The tech, Eric, was on time, professional friendly and happy to share details about my fireplace and what he was doing. He did great work and my fireplace has never operated or looked better! The only minor issue I had was that it took a month from the time I called to get an appointment. However I do live outside of town and a recent cold snap filled up their appointments. All thing s said and done, the quality of the work was worth the wait.

Don't judge this business by the exterior of their building. Once inside you'll find a wide variety of gas fireplace systems, almost all operating, so you can see exactly how they'll look in your home. The staff is extremely knowledgeable and the installation went without a hitch. Highly recommended!

With the installation of a new paver patio, my gas grill had to be moved to a new location. The landscapers said they re-attached the gas line to the grill, but when I turned the valve on I could smell gas near the grill. I called Speclalty Gas Services to come check and make any necessary repairs because I had purchased the grill from them just last year and they had installed it. Walt showed up about an hour early and said that since he was early he had time to check if the gas leak was around the grill. (I'm not sure what he would have had time to do if he had not shown up early - but as it was, he didn't do much anyway). He dug around the grill pedestal and found a gas leak there. That was the only place he checked. He then told my wife that the landscapers needed to come back and dig up the new paver patio in order for him to find the leak and repair it. He charged us $102.13 for the service call and left without fixing anything. He didn't even fill in the hole he dug around the grill pedestal.. When I came home that afternoon, my wife relayed the story to me. I called Specialty Gas Services right away and asked about the details. I was told that the gas line the landscapers had installed ran through a conduit. This I already knew because I had asked that they run this line through a 3 inch PVC conduit under the new patio. Walt was of the opinion that there were too many twists and turns in the conduit for it to be used to run a copper gas line through - this in spite of the fact that there is only one 90 degree turn in the conduit at a distance of 6 inches from the grill. The rest of the conduit is a straight shot from the house and my landscapers had no difficulty running the gas line through it to the grill in the first place. it was clear to me that Specialty Gas Services was not interested in fixing my problem but only interested in charging for a service call.. I have since called Eco Plumbers, who just left after fixing the problem with little effort. Eco Plumbers pulled out the old gas line from the conduit, ran a new gas line through the conduit (remember - the one that had too many twists and turns to use) and hooked up my grill with no problems. What's more, I did not have to dig up my new paver patio to accomplish the repair. When I purchased the gas grill from Specialty Gas Services last year I also purchased a set of ventless gas logs for my family room. Clearly after they make the sale, Specialty Gas Services are no longer interested in the customer. I plan to purchase another set of ventless logs for my formal living room. You can rest assured I will not be buying it from Specialty Gas Services.

It was not good. They really didn't do anything and then they charged us actually more than what the big deal was. They just told us that our fireplace is clean and that was about it. It really wasn't worth it.

The fireplace insert in my condo unit was a builder grade Direct (B) fireplace insert -- the cheapest possible fireplace. It recently stopped working and when I researched the replacement options, I ended up at the Specialty Gas Services store, where they presented all the options available to me with the pros and cons of each. When I made my decision, the owner of the company came out to my home and measured the existing fireplace and placed the order for the new one. He told me timeline and the cost. The installation tech was on time, professional and gave me a good explanation of how the unit works. He removed all the debris from the old fireplace and cleaned up after the installation. The new unit seems to be a great improvement over the original fireplace.

I scheduled a visit from Specialty Gas Services to replace the burnt out mantle in my front yard gas lamppost. The appointment was a little difficult to set up because the scheduler wasn't there when I called. It was worth it to wait to talk to the scheduler, however, because he was able to address all my concerns and was easy to work with. The technician came over, about 1/2 hour early. He did a very good job. He brushed off the mantle mechanism in the lamp so the gas would flow freely, he cleaned the glass globe of the lamp, and cleaned the dome over it. He brushed the metal top and spray painted it with a heat-resistant black paint, which was an extra service, not usually done. He really did an excellent job and I couldn't be more pleased. I felt he took pride in his work. The previous visit by this company, while adequate, was not as good as this one. It is important that they have a tall enough ladder - at least 8 feet for my lamp - to work easily and safely, and also, that they set the mantle in straight. They did both of these things this time. The service call charge was $95 and the mantle cost $12.50.

Line was ran and fire ring was installed in a couple hours. Fire pit looks and performs great!

Rob and the installer were great to work with - very, very knowledgeable. The installer was punctual (even a little early), went right to work, and it only took a few hours to complete. Couldn't be happier with how it turned out.

I never had a gas fireplace before, and I have enough sense to not mess with stuff like that until I know what's going on. These guys were very helpful, and for $100 I now have a working gas fireplace. Pretty awesome!

Did the job efficiently and professionally. Said he would be here between 930 and 10am and was here before 10. Very pleased and was done quickly and did a great job. Will use them again and recommend them.

I went to the store off of Indianola to get information on converting my wood burning fireplace to gas logs. I talked first with someone who was apparently new but after a while talked with the right person and picked out exactly the right logs. As I was there in the busy season it took a few weeks to get on the schedule. Once I did Eric arrived on time and was extremely courteous, clean and helped me understand how to operate the logs and change them around for different looks. Now, a couple months later, I had a valve break and not work correctly. I called in and they sent out Darrell the same day, I was extremely pleased with the quick attention. Darrell explained the problem and engineered the perfect fix with no charge. I highly recommend this company. Thank you!!!

I contacted Specialty Gas House in Dec 2014 since I had just purchased my condo and wanted to use my fireplace without loosing all of my heat. My warranty company suggested this company. After talking with them on the phone I visited their shop. I was very impressed my the knowledge base of their employees. I received a rough estimate at this time but couldn't afford it at Christmas so I waited until after the holidays were over. I then called back and the sales person pulled up my original quot and talked to me as if we had just spoken to review the details. The owner of the store came out to measure my fireplace and review what I was wanting to do with what it would cost and what options I had. I purchased a high efficiency fireplace and a gas heater for the lower level of the house. They gave me an estimate of when the fireplace would arrive (which was an accurate time frame) and I was called with an installation date. The man who came out to install it was very professional, knowledgeable and kept my house clean after he was done with the installation. He explained thoroughly all of the features on how to operate each piece of equipment. I would definitely recommend this company to anyone who is interested in fireplaces or installing a heater