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Soots Me Chimney Co

4.8(
353
)

Chimney Repair, Chimney Sweep, Chimney Caps,

... +8 more

About us

1 employee. No subs. Cost is determined by the job. No travel charges.

Business highlights

42 years of trusted experience

Services we offer

Chimney sweeping, waterproofing, tuckpointing, chimney repair, replacement liners, accessories, custom mantels & chimney caps.

Services we don't offer

Furnace & duct cleaning, roof repair & power washing.

Amenities

Senior Discount

5%

Accepted payment methods

Check

Reviews

4.8353 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
2%
3
2%
2
3%
1
10%
Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
4.9
responsiveness
4.7
punctuality
4.8
Write a review
Showing 301-325 of 353 reviews
Bogomir K.
03/2012
1.0
chimney caps, chimney sweep
  + 0 more
See above
Description of Work: Steve had to cancel the first appointment and postpone to Sat on St Patrick's Day (my preference was Mon Mar 19th but I agreed anyway). Was to show up 2-3 PM and we confirmed this twice. Saturday comes and no show. I had asked the day before if it could be earlier on Saturday but never got a call back. He called almost a week later and said the guy covering thought I cancelled although my message was clear to move time up, not to cancel and I left my phone number. If not sure, a call or email would have been the thing to do. Disappointing.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
DARLA M.
08/2011
1.0
chimney repair, masonry
  + 0 more
Did not return calls.
Description of Work: We had used him before to install a cap on our chimney. I called him a second time to get an estimate on chimney repair - he called once to say he'd get back to me. Never did.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
Karen R.
02/2011
5.0
chimney sweep, fireplaces
  + 0 more
See note above.
Description of Work: Had a very good experience with Soots Me and would highly recommend them to others. They looked at our three fireplaces and determined that only one of them needed to be 'swept', and charged just for that cleaning. I don't know much about fireplaces, so they could have easily insisted that all three were in need of a cleaning. They were punctual, neat, and very professional. I would definitely call they again!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
ALBERT N.
01/2011
5.0
chimney sweep
  + -1 more
He does a good job.
Description of Work: He cleaned my chimney.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Charles P.
08/2010
5.0
chimney caps, chimney repair, chimney sweep, fireplaces, masonry
  + 3 more
All of the work was superb.
Description of Work: Chimney cap built and installed; fireplace repaired; chimney cleaned; and masonry wall rebuilt
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
JIM D.
06/2010
5.0
chimney caps, chimney repair, chimney sweep
  + 1 more
See above.
Description of Work: I hired Steve @ Soot’s Me to clean and add a cover to my chimneys. He was on time and did a good job. He measured for the caps and returned a week or so later to install. I had use him several years ago on a rental that had to have the chimney rebuilt and I was pleased with the service and price. I have referred this company to several friends who were also pleased with the service and price.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$389.7
Jo G.
05/2010
5.0
chimney caps, chimney sweep
  + 0 more
personable, reliable
Description of Work: new chimney cap, chimney sweep, inspection
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$200
PAUL AND ANNETTE L.
12/2009
5.0
chimney repair, masonry
  + 0 more
Excellent craftsmanship.
Description of Work: Fixed chimney bricks, flashing and cap.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Joan K.
05/2009
1.0
chimney caps
  + -1 more
poorly never got started
Description of Work: called steve he said he would show up within 3 days. After 10 days of waiting, he never showed up. I called him finally. He gave my some lame excuse. I told him i would never use his services again
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Soots Me Chimney Co
I apologize for neglecting the member's request for service. There was a reason: breast cancer took my wife's mother during this time and my priorities were abruptly shifted away from work. I hadn't expected the toll this exact on me and my family. My company is small and I handle nearly all the phone calls, estimates, and paperwork- so she and several other callers were forgotten during this difficult time. Thankfully, others were more understanding and kindly allowed me to do the estimates and services I had promised them earlier. Her comments were partially correct if a death in one's family is no excuse for not calling them to advise them of my circumstances. Again, I apologize for not doing this. But I must respond to the hard words expressed about me and my company by saying that they are a "statistical outlier" in an otherwise long history of favorable comments offered by many other Angie's List members. It's also important to remember that no work was performed for this Angie's List member, so the grades regarding price and quality are without merit. She has the right to her opinion of whether or not I am a liar. My opinion naturally differs; I think a liar has a proven track record of deceptiveness,and that's simply not my style. I never thought I'd have such a strongly negative reaction to my company, especially in light of the many favorable reviews I've earned in the past. I again offer my apologies to the members, who was/were obviously hurt and insulted by my behavior. I shall strive to do better by every customer in the future. It' probably a good idea for me to find someone who can handle my calls and callbacks when something unexpected calls me away. In a larger sense, this report underscores the personal feelings that are at stake when someone searches for or hires a service company. I've long believed that most people who have hired me in the past were happy that they did, and for that I am truly grateful. Sincerely, Steve Guthrie - SOOTS ME! Chimney Service
CORA B.
10/2008
1.0
chimney repair
  + -1 more
Bad.
Description of Work: I emailed this company twice over last couple weeks and got NO response.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
SCOTT J.
12/2007
1.0
chimney repair
  + -1 more
Above.
Description of Work: Called Steve to do a free estimate middle of the week in early December. He was supposed to have one of his people stop by the following Tue. Tue came, then Wed and Thur and no one showed. I called him the following week to ask what happened and not only did they never come out, he never even called back to explain. Terrible customer service!
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
B G.
11/2007
5.0
masonry, chimney caps, chimney repair
  + 1 more
unknown
Description of Work: They re-tuckpointed the chimney, repaired the flashing and put on the stainless steel chimney cap.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$650
KATHRYN TAYLOR G.
10/2007
5.0
chimney sweep
  + -1 more
See above. Extremely pleased.
Description of Work: Called for chimney cleaning. Call back in one day and scheduled withing a week. Quoted $150. Steve arrived on time and reported that chimney was ok and not in need of deep cleaning. We are converting from wood burning to vented gas and company installing vented gas recommends cleaning (last cleaning 4 years ago). Steve offered doing nothing apart from inspection fee or cleaning areas selectively. We agreed to an $80 "spot clean" that involved Steve getting on the roof. This was a very happy solution. Company was prompt, informed and prepared to do what needed to be done at a fair price. Steve and Soots Me are in our call back list for years to come.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
CHARLES P.
04/2006
5.0
chimney caps
  + -1 more
On time - no problems
Description of Work: Install chimney cap.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
KIMBERLY R.
10/2005
1.0
chimney repair
  + -1 more
VERY POOR EXPERIENCE.
Description of Work: I CALLED FOR AN ESTIMATE, AND WAS TOLD BY A REPRESENTATIVE THAT THEY WOULD BE OUT IN 2 TO 3 DAYS, AND WOULD SEND THE ESTIMATE IN THE MAIL. THAT WAS A MONTH AGO, AND I NEVER RECEIVED THE ESTIMATE. VERY UNPROFESSIONAL!
Rating CategoryRating out of 5
professionalism
1.0
Suzanne R.
09/2005
5.0
chimney sweep
  + -1 more
unknown
Description of Work: I CALLED TO SCHEDULE A CHIMNEY CLEANING BECAUSE WE HAD A MOLDY SMELL. HE GAVE ME SOME FREE ADVICE WHICH WORKED INSTEAD OF JUST CHARGING ME FOR CLEANING. IF I DO NEED TO HAVE MY CHIMNEY CLEANED, I WILL CALL THIS COMPANY TO DO THE WORK.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David L.
06/2005
3.0
chimney repair
  + -1 more
NEVER CALLED BACK.
Description of Work: CALLED FOR AN ESTIMATE.
Rating CategoryRating out of 5
responsiveness
3.0
WILLA Y.
12/2004
1.0
chimney sweep
  + -1 more
unknown
Description of Work: I CALLED AND LEFT A MESSAGE REQUESTING AN APPOINTMENT FOR AN INSPECTION AND CLEANING. THE CALL WAS NEVER RETURNED.
Rating CategoryRating out of 5
responsiveness
1.0
SYLVIA T.
08/2004
1.0
chimney repair
  + -1 more
NO RESPONSE TO PHONE CALL.
Description of Work: I CALLED AND LEFT A MESSAGE DETAILING MY CHIMNEY PROBLEM. NO RETURN PHONE CALL.
Rating CategoryRating out of 5
NANCY M.
07/2004
3.0
chimney repair
  + -1 more
NOT RETURNING CALLS.
Description of Work: CALLED FOR AN ESTIMATE.
Rating CategoryRating out of 5
responsiveness
3.0
DAWN D.
07/2004
3.0
chimney repair
  + -1 more
NEVER RETURNED CALLS.
Description of Work: CALLED AND LEFT MESSAGE FOR A CHECK OF THE CHIMNEY.
Rating CategoryRating out of 5
responsiveness
3.0
DAVID & JENNIFER B.
02/2004
5.0
chimney sweep, fireplaces
  + 0 more
ONE PERSON AND HE WAS FINE.
Description of Work: WE HAD THEM CLEAN OUR FIREPLACE.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$125
NATALIE K.
01/2004
1.0
chimney repair
  + -1 more
THEY DON'T RESPOND TO E-MAIL!
Description of Work: I E-MAILED THIS COMPANY TWICE AT THE E-MAIL THEY PROVIDED FOR CUSTOMERS. I REQUESTED AN ESTIMATE BY E-MAIL ON 12/19/03 AND THEN AGAIN ON 01/02/04 AND I HAVE NEVER RECEIVED A REPLY.
Rating CategoryRating out of 5
RICHARD M.
08/2003
5.0
chimney repair
  + -1 more
unknown
Description of Work: TUCK POINT 2 CHIMNEYS AS REQUIRED. RESURFACE CROWNS, INSTALL CHIMNEY CAPS, CLEAN CHIMNEYS AND APPLY WATER PROOFING.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,400
susan C.
07/2003
5.0
masonry
  + -1 more
STEVE IS A CRAFTSMAN.
Description of Work: I HAD BRICKS FALLING OUT OF TWO CHIMNEYS, AND SOME CRACKS IN THE MASONRY OF MY 40-YEAR OLD HOUSE. STEVE CUT OUT THE CRUMBLING BRICKS AND REPLACED THEM WITH NEW ONES THAT EXACTLY MATCHED THE OTHERS.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700

Contact information

188 Croswell Rd, Columbus, OH 43214

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM

Licensing

Bonded
Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Chimney Repair,
Chimney Sweep,
Chimney Caps,
Fireplaces,
Masonry,
Pressure Washing,
Stucco,
Deck Maintenance,
Home inspection,
Decks and Porches,
Ceramic Tile

FAQ

Soots Me Chimney Co is currently rated 4.8 overall out of 5.

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Soots Me Chimney Co accepts the following forms of payment: Check
No, Soots Me Chimney Co does not offer free project estimates.
No, Soots Me Chimney Co does not offer eco-friendly accreditations.
No, Soots Me Chimney Co does not offer a senior discount.
No, Soots Me Chimney Co does not offer emergency services.
No, Soots Me Chimney Co does not offer warranties.
Soots Me Chimney Co offers the following services: Chimney sweeping, waterproofing, tuckpointing, chimney repair, replacement liners, accessories, custom mantels & chimney caps.
Furnace & duct cleaning, roof repair & power washing.

Contact information

188 Croswell Rd, Columbus, OH 43214

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM