Soots Me Chimney Co

Excellent! Steve was amazing. Did everything right - showed up on time, was very courteous, gave valuable fireplace maintenance tips, did a thorough job (even did a good job keeping the workspace clean). Would definitely recommend using his services to others.

Easy to contact, and appointment arranged for convenient time. Arrived on time and appeared to do a thorough inspection. Was very courteous and helpful in responding to several questions. There was no attempt to sell additional work.

Steve was very personable. But it took six weeks (and 3 phone calls from me to check on status) from the time of his first visit to measure, until the cap was installed, due to the wrong cap being shipped (twice). Whether that was simply the result of bad luck or bad planning, I don't know, but it should not have taken so long.

HE WAS VERY BUSY AND COULD NOT SCHEDULE ME UNTIL 5 DAYS LATER. CALLED HIM AGAIN 2 DAYS LATER WEATHER LOOKING AWFUL. HE SANDWICHED ME IN AND RE SCREWED THE CAP TOP COVERING TO MY CHIMNEY WITH NO COST. I CALLED AND THANKED HIM. HE WAS WONDERFUL TO SQUEEZE ME IN, AND THEN DID NOT CHARGE ME. I AM VERY PLEASED AND GRATEFUL.

JOB 1.WE WERE GETTING WATER INTO OUR FAMILY ROOM AFTER HEAVY RAIN. CALLED SOOTS ME and LEFT A MESSAGE. THEY RESPONDED SAME DAY and WE SCHEDULED A TIME FOR AN INSPECTION. STEVE SHOWED UP ON TIME and AFTER FINISHING THE INSPECTION SUGGESTED A FEW IDEAS TO CHECK BEFORE WE MOVED FORWARD WITH THE WORK I THOUGHT NEEDED TO BE DONE. AFTER TRYING A FEW OF HIS SUGGESTIONS, I WAS ABLE TO CONFIRM HOW THE WATER WAS GETTING IN. I CALLED SOOTS BACK and STEVE CAME BACK OUT. WAS A FEW MINUTES EARLY and HE RE-INSPECTED THE CHIMNEY and PROVIDED AN ESTIMATE FOR THE REPAIRS. HE PERFORMED THE REPAIRS AS SCHEDULED (TWO WEEKS LATER) and WE HAVE NO PROBLEMS SINCE. I FEEL STEVE IS A RARE TYPE OF SERVICE PROVIDER AND HAS EXCELLENT CUSTOMER SERVICE SKILLS. JOB 2.HE WENT TO HIS CLOSEST SUPPLIER FOR THE PARTS AND WHEN THEY DIDN'T HAVE THEM IN STOCK, HE CALLED TO LET ME KNOW HE HAD TO DRIVE TO ANOTHER SUPPLIER (FURTHER AWAY) TO GET THE NEEDED PARTS - I APPRECIATE THE CONSIDERATION IN CALLING. STEVE IS HONEST and GENUINE.

MR. GUTHRIE WAS VERY PROFESSIONAL AND HELPFUL. HE WAS UNABLE TO MAKE OUR FIRST APPOINTMENT DUE TO ANOTHER JOB BUT, HE CALLED IMMEDIATELY WHEN HE REALIZED HE COULD NOT MAKE IT AND WAS ABLE TO COME OUT FIRST THING THE NEXT DAY. HE INFORMED US THAT WE WOULD NEED SOME TUCK POINTING, GAVE US A PRICE AND TOLD US THAT IT COULD WAIT UNTIL NEXT SPRING. WE WILL DEFINITELY BE USING HIM AGAIN.

HE HAS BEEN INCREDIBLY HONEST AND HIS RATES ARE REASONABLE.

THE OWNER WAS VERY HELPFUL IN DESCRIBING WHAT OPTIONS COULD BE USED FOR REPAIR AND THEIR APPROXIMATE COST. HIS REPAIRS COST THOUSANDS LESS THAN ESTIMATE FROM ANOTHER COMPANY.

I WASN'T SURE IF OUR GAS FIREPLACE NEEDED TO BE CLEANED. SOOT'S ME CAME OUT (I FORGET THE NAME OF THE GUY WHO CAME OUT -- SORRY!) AND INSPECTED IT THOROUGHLY, INSIDE AND OUT. IN THE END, NO CLEANING OR REPAIRS WERE NECESSARY, AND THE REP SAID WE COULD PROBABLY GET BY FOR 2-3 YEARS WITHOUT HAVING IT CLEANED. I APPRECIATED HIS HONESTY SINCE I HAD NO IDEA WHETHER GAS FIREPLACES NEEDED MORE REGULAR MAINTENANCE. OVERALL, I WOULD DEFINITELY CALL THEM AGAIN FOR AN INSPECTION OR CLEANING. HE WAS VERY CLEAN AND TOOK ALL NECESSARY PRECAUTIONS TO ENSURE HE DIDN'T DRAG ANY DIRT OR SOOT ONTO THE CARPET.

I WAS VERY PLEASED WITH THIS COMPANY. STEVE WAS VERY RESPONSIVE AND PROFESSIONAL. THIS WAS THE FIRST TIME OUR CHIMNEY HAD BEEN INSPECTED SINCE WE BOUGHT THE HOUSE SEVEN YEARS AGO, AND HE DIDN'T TRY TO PUSH ANY UNNECESSARY REPAIRS OR MAINTENANCE ITEMS. WOULD DEFINITELY RECOMMEND THIS COMPANY TO OTHERS.

STEVE WAS ON TIME AND PERSONABLE. HE DID A GOOD JOB OF PROTECTING OUR FURNISHINGS AND OTHER ITEMS FROM THE SOOT. HE APPEARED TO BE QUITE THOROUGH, AND SPENT WELL OVER AN HOUR ON THE JOB. HE WROTE UP THE REPAIRS NEEDED AND PROVIDED AN ESTIMATE FOR EACH, EXPLAINING TO ME WHICH WERE MORE AND LESS IMPORTANT AND WHY. I FOUND HIS SERVICE VERY SATISFACTORY.

STEVE ARRIVED ON TIME BOTH DAYS HE SAID HE WOULD. AFTER DOING THE INTERIOR CONCRETE WORK TO RELINE THE WATER HEATER FLU, THE BASEMENT WAS LEFT CLEANER THAN HE FOUND IT. WORK WAS PROFESSIONALLY DONE. CAPS INSTALLED WHEN THE CROWN HAD CURED. YOU MAY HAVE TO TRY A COUPLE TIMES TO GET IN TOUCH WITH HIM, BUT IT'S WORTH IT FOR A QUALITY REPAIR/CLEANING JOB. HIGHLY RECOMMENDED.

VERY PROFESSIONAL. WORK WAS DONE WELL, ON TIME, AND TO OUR EXPECTATIONS. NO PRESSURE TO BUY OTHER SERVICES. HELPFUL SUGGESTIONS ON COPING WITH DOWNDRAFT AND ODORS DURING THE SUMMER. ODORS WERE ELIMINATED AFTER THE SWEEP. WOULD USE AGAIN.

GOOD EXPERIENCE. UNLIKE OTHER PEOPLE ON ANGIES WHO SAID THEY HAD DIFFICULTY REACHING STEVE, I USUALLY WAS ABLE TO SPEAK WITH HIM WITHOUT A PROBLEM. GRANTED, HE DIDN'T ALWAYS CALL BACK ON THE DAY HE SAID THAT HE WOULD, SO I WOULD JUST TRY ANOTHER TIME AND SOMETIMES LEAVE A MESSAGE. HE GAVE EXPLANATIONS AS TO WHY HE DIDN'T CALL WHEN HE HAD SAID THAT HE WOULD. OFTEN, THOUGH, HE ANSWERED THE PHONE HIMSELF. HE WAS FRIENDLY, PROFESSIONAL AND HELPFUL. WE ASKED HIM ABOUT REPAIRING OUR SIDEWALK AND A DRAINAGE PROBLEM IN OUR BASEMENT, TOO. HE OFFERED A PRICE ON THE SIDEWALK AND AN OPINION ON THE BASEMENT THAT HE THOUGHT WOULD SAVE US MONEY IF WE DID IT OURSELVES. I WOULD HIRE HIM AGAIN.

STEVE IMPRESSED US FIRST OF ALL WITH HIS WORK PROPOSAL, WHICH WAS VERY DETAILED AND WHICH DID NOT CONSIST OF JUST PATCHING UP BRICKS WITH COLORED CEMENT AS MANY OTHER COMPANIES HAD SUGGESTED. HE WAS PUNCTUAL AND VERY COURTEOUS. THE BRICKS HE SELECTED MATCHED THE BRICKS IN OUT CHIMNEY PERFECTLY. THE CHIMNEY (WHICH IS 64 YEARS OLD) LOOKS BETTER THAN IT HAS SINCE WE BOUGHT THE HOUSE 9 YEARS AGO (A PREVIOUS OWNER HAD MERELY HAD SOMEONE PATCH UP DETERIORATING BRICKS). WE WERE EXTREMELY SATISFIED WITH THE WORK WHICH STEVE DID, AND WOULD MOST CERTAINLY RECOMMEND HIM.

STEVE IS A FRIENDLY MAN, AND DID WHAT HE SAID HE WOULD.

OUR CHIMNEY CAP IS A SPECIAL ORDER, SO IT WAS A LITTLE BIT MORE EXPENSIVE, BUT BECAUSE IT IS STAINLESS STEEL, IT HAS A LIFETIME WARRANTY. THE COMPANY WAS VERY RESPONSIVE, CHANGED A DATE FOR ME WITHOUT COMPLAINT, AND WAS VERY EASY TO GET A HOLD OF.

HE IS VERY PERSONABLE AND PROFESSIONAL. I WAS LEFT WITH THE FEELING THAT THE JOB WAS WELL DONE. I HAD SOMEONE ELSE LOOK AT THE CHIMNEY AFTER IT WAS FIXED AND THEY FOUND NOTHING WRONG. HE WAS ABLE TO CUT THE COST FOR ME BY REPAIRING THE CHIMNEY A CERTAIN WAY.

HIS PRICING IS VERY FAIR. NICE GUY, PLEASANT TO BE AROUND. HE WAS VERY PROFESSIONAL.

THIRD TIME WE HAVE USED TO THEM. ALWAYS DOES A GOOD JOB. CHECK ALL THE EXTRAS AND RECHECK ANY PREVIOUS WORK.

REQUESTED ESTIMATE FOR WORK. COMPANY SAID THEY'D LEAVE A QUOTE ON TUES. NEVER CAME BY.

HE WAS HARD TO PIN DOWN, BECAUSE HE WAS SO BUSY. FINALLY WE CONNECTED WITH HIM AND HE CAME TO DO THE WORK. HE IS VERY COURTEOUS.

HAD TWO FIREPLACES, AND WAS HONEST ABOUT ONE NOT NEEDING CLEANING.

STEVE MAY BE A BIT SLOW IN GETTING BACK TO YOU, BUT ONCE HE IS ON THE JOB, HE DOES VERY NICE WORK AT A GOOD PRICE. HE TAKES THE TIME TO DO THINGS RIGHT.

HIGHLY RECOMMEND THIS COMPANY. VERY NICE GENTLEMAN TO WORK WITH.