Roto-Rooter Plumbing & Water Cleanup

THEY LEFT A CLEANER FOR OUR CONTINUED MAINTENANCE. THE JOB WENT VERY WELL. THEY ARE CONSISTENT. I HAVE NOT BEEN DISAPPOINTED IN THEM.

I WAS HAPPY WITH SECOND TECHNICIAN THEY SENT (CHARLES HAUTZ). HE WAS KNOWLEDGEABLE & POLITE. HE ALSO GAVE ME REDUCED PRICE BECAUSE OF PROBLEMS I HAD WITH THE FIRST TECHNICIAN. THE OTHER TECHNICIAN WAS BAD, FOR EXAMPLE HE DIDN'T SHOW ONE DAY, HE ALSO DIDN'T QUOTE PRICE PER JOB CONTRARY TO COMPANY POLICY. I WOULD GIVE THE OTHER TECHNICIAN ALL D'S & F'S AND CHARLES A'S & B'S.

JOHN WOLF AND HIS TRAINEE ARRIVED TO REPAIR THE SLOW LEAK. NO WORK WAS DONE AND INSTEAD A PIPE IN THE WALL WAS BROKEN. THEY WERE INCAPABLE OF REPAIRING THE PIPE AND SAID SOMEONE ELSE WOULD BE OUT TO LOOK AT IT. ON FRIDAY NIGHT ANOTHER INDIVIDUAL WAS SUPPOSED TO COME TO LOOK AT THE PIPE. NO ONE ARRIVED OR CALLED. I CALLED AND THEY SAID SOMEONE WOULD ARRIVE ON SATURDAY. THE MAN ARRIVED, HE SAID I NEEDED TO SIGN A PAPER THAT SAID HE WOULD NOT BE HELD RESPONSIBLE FOR ANY DAMAGE DONE. I REFUSED TO SIGN THE PAPER CONSIDERING THEY HAD ALREADY BROKEN THE PIPE. AFTER 30 MINUTES SPENT IN HIS TRUCK, THE MAN RETURNED TO SAY HE WAS UNABLE TO DO THE WORK AND SOMEONE ELSE WOULD ARRIVE LATER THAT DAY. CHUCK ARRIVED AND SAID IT WOULD BE $1300 TO REPAIR THE PIPE. CURRENTLY I HAVE A BROKEN PIPE AND I HAVE PAID $177 AND NO WORK HAS BEEN DONE.

THEY RETURNED THE CALL IN TEN MINUTES AND WERE HERE IN 25. HIS NAME WAS RICK; HE HAS BEEN WITH THE COMPANY FOR 23 YEARS. HE WAS VERY HELPFUL AND GAVE ME SOME SUGGESTIONS FOR PREVENTIVE MAINTENANCE THAT WILL SAVE US FROM NEEDING FUTURE SERVICE. THERE IS A SIX MONTH GUARANTEE ON THE WORK THEY DID. THE COST IS FOR THE TRIP, LABOR, AND A PRODUCT TO PREVENT ROOT BUILD-UP.

THE 2 TECHNICIANS SHOWED POOR PROFESSIONALISM. THE 2ND TECH WAS VERY DEMANDING ABOUT SIGNATURES, IDENTITY AND PROMPT IMMEDIATE PAYMENT. THE MANAGER WAS EQUALLY FIRM ABOUT CORPORATE POLICY. BOTH TECHNICIANS WERE QUITE LATE IN ARRIVING, ONE AN HOUR LATE. OFFICE COMMUNICATION SEEMS POOR.

IN AN ATTEMPT TO STOP THE LEAK ROTO ROOTER REPLACED THE TOILET WAX RING ($400!!!), BUT THE LEAK CONTINUED. THEY RETURNED AND ESTIMATED THE REST OF THE JOB WAS $3500 (BUT THEY'D DEDUCT THE $400). ANOTHER PLUMBER DID THE WORK NECESSARY AND SOLVED THE PROBLEM FOR $460.

THE REPRESENTATIVE WAS ON TIME. HOWEVER, AFTER ONLY 4 MONTHS THE DRAIN CLOGGED AGAIN AND FLOODED THE LAUNDRY ROOM. I WOULD NOT USE THEM AGAIN SINCE THE PRICE WAS EXCESSIVE COMPARED TO OTHER DRAIN CLEANING COMPANIES. PLUS, I'M NOT SURE ALL 3 DRAINS NEEDED TO BE CLEANED IN ORDER TO SOLVE THE FLOODING PROBLEM.

THEY DIDN'T TAKE VERY LONG TO CLEAR OUT THE DRAIN, BUT THE PRICE SEEMED A LITTLE EXCESSIVE FOR THE TIME THEY SPENT DOING IT.

I HAD TO LEAVE TOWN FOR A BUSINESS TRIP THE NEXT DAY AND I EXPLAINED TO THE ESTIMATOR (MULTIPLE TIMES) THAT MY PRIMARY GOAL WAS TO HAVE THE TOILET (AND CLOG ETC.) REPAIRED AS REQUIRED TO PROVIDE A WORKING TOILET FOR MY TENANT WITHIN 24 HOURS. I WAS ASSURED THAT THIS WOULD HAPPEN AND WAS CONVINCED BY THE ESTIMATORS INFLATED URGENCY THAT I ALSO NEEDED TO DO SUBSTANTIALLY MORE WORK. 5 DAYS LATER WHEN I RETURNED HOME THE TOILET WAS STILL NOT WORKING. NOT ONE PHONE CALL OR MESSAGE FROM ROTO-ROOTER, I HAD TO FIND OUT FROM MY TENANT. I FEEL THAT I WAS TAKEN ADVANTAGE OF AND ALSO PAID A PREMIUM PRICE FOR SUB-STANDARD SERVICE. I WILL NEVER CALL ROTO-ROOTER AGAIN.

WE HAD A CLOGGED DRAIN ON THE WASHER AND ALSO KITCHEN SINK. HE UNCLOGGED THE KITCHEN SINK WITH A SNAKE. THEY ATTEMPTED TO UNCLOG THE DRAIN ON THE WASHER TWICE AND THEN USED A PRESSURE WATER HOSE. ORIGINAL ESTIMATE WAS $150 AND THEY KEPT ADDING MONEY TO COMPLETE THE WORK, THEN DIDN'T COMPLETE THE WORK. HE TOLD ME WE WOULD HAVE TO CUT THE CURRENT DRAIN SYSTEM AND INSTALL FOR ANOTHER $350. THE BOTTOMLINE IS I PAID $388.07 TO UNCLOG A KITCHEN SINK. I BOUGHT THEIR PRODUCT THAT YOU ARE SUPPOSE TO POUR DOWN THE DRAIN TO HELP CLOGGING SITUATIONS, THE GUY FORGOT TO LEAVE THE BOTTLE. WE HAVE CALLED TWICE AND HE STILL HASN'T DROPPED IT OFF AT OUR HOUSE. IT HAS BEEN FOUR WEEKS. ALSO, WE NEEDED TO ADJUST HOW HOT THE WATER GETS IN ONE OF OUR SHOWERS (WE JUST MOVED IN). HE QUOTED US $50 TO DO THIS. I DIDN'T HAVE THEM DO IT. I WILL NEVER USE ROTO-ROOTER AGAIN!

WHILE THE ONLY NEEDED SERVICE WAS TO PUMP OUT THE CISTERN, THEY SUGGESTED SEVERAL OTHER ISSUES THAT NEEDED ATTENTION AND INFLATED THE URGENCY OF THE SITUATION, SO WE WOULDN'T HAVE THE OPPORTUNITY TO GET OTHER REFERENCES. WE HAD TO ASK THEM TO GIVE A DETAILED BILLING. THEY DID THE WORK OVER THE WEEKEND, CHARGING WEEKEND RATES, THOUGH THERE WAS NO NEED TO RUSH THE WORK. WORK WAS ALSO DONE THAT WAS ABSOLUTELY UNNEEDED. OUR SUMP PUMP, WHICH WAS SEPARATE FROM OUR CISTERN, WAS REPLACED FOR NO GOOD REASON BEYOND PUMPING THEIR BILL.

ROTO-ROOTER GAVE A TWO HOUR WINDOW FOR OUR APPOINTMENT AND ARRIVED RIGHT IN THE MIDDLE OF THAT TIME. THEY MADE AS LITTLE OF A MESS A POSSIBLE. KEPT TRYING TILL HE FOUND THE MAIN CLOG AND CLEARED IT. COMPANY OFFERED A 60 DAY GUARANTEE. WOULD DEFINITELY USE THIS COMPANY AGAIN.

VERY PROFESSIONAL AND PROMPT. * WOULD HAVE GIVEN THIS COMPANY AN "A" RATING, WERE IT NOT FOR THE PRICES.

DID A GREAT JOB AND WERE QUICK. EXPLAINED PRECAUTIONS I CAN TAKE TO AVOID THIS PROBLEM AGAIN.

THEY WERE REAL PROFESSIONAL. THEY SENT OVER TWO GUYS THAT TOLD ME WHAT THEY WERE DOING EVERY STEP OF THE WAY. THE ONLY QUESTIONS I SHOULD OF ASKED MORE OF IS THE PRICING, PROBABLY NEEDED A BETTER EXPLANATION OF THE BILL. I WAS JUST GLAD TO GET IT FIXED.

THE CARPET WAS SOAKING WET, AND I NOW HAVE TO HAVE THE DRYWALL REPAIRED. I CONTACTED THE COMPANY, AND THEY STATED THEY HAVE A CLAUSE AND ARE NOT RESPONSIBLE. POOR SERVICE!

COMPANY IS ALWAYS LATE AND SOMETIMES NEVER SHOWS. THEY WILL CALL YOU AND LET YOU KNOW. I HAVE TAKEN TIME OFF WORK TO COMPENSATE THEM. JUST VERY UNPROFESSIONAL. ALWAYS HAVE EXCUSES.

TECHNICIAN ARRIVED VERY PROMPTLY, BUT I THINK HE COULD HAVE WORKED A BIT FASTER TO CUT DOWN ON COST. I'VE HAD THIS DRAIN CLEANED MANY TIMES, AND THIS TECHNICIAN HAD MANY MORE PROBLEMS THAN OTHERS. HAD DIFFICULTY INSERTING THE CABLE AND WASTED A LOT OF TIME WITH A BLADE THAT WAS TOO LARGE. TALKED A GOOD 'GAME', BUT I WAS NOT IMPRESSED. GOOD CLEANUP AFTER JOB. IT SHOULD TAKE NO MORE THAN 1 HOUR TO DO THIS JOB, AND THIS TOOK MORE THAN THAT.

HE SAID THEY REMOVED 1200 POUNDS AND OUR TANK WAS PRACTICALLY EMPTY, I FELT LIKE THAT WAS HIGH. THEY CAME WHEN THEY SAID THEY WOULD, HE WAS VERY AMIABLE AND PROFESSIONAL, ANSWERED MY QUESTIONS. HE DID A GOOD JOB!

THEY ENDED UP SENDING BACK AN EXPERIENCED TECHNICIAN. HE SOLVED THE PROBLEM. IN CONCLUSION IT WOULD HAVE BEEN BETTER FOR BOTH MYSELF AND THE COMPANY, TO HAVE SENT SOMEONE WITH EXPERIENCE THE FIRST TIME. THEY SHOULD CONSIDER THEIR EMPLOYEE'S ABILITY AND NOT SEND SOMEONE WHO CANNOT GET THE JOB DONE.

IT TOOK SIX TRIPS AND SIX MONTHS TO FINALLY GET DRAINS THAT WORK. I FINALLY HAD TO CALL THE BBB AND GET THEM TO HELP WITH IT.

I WAS VERY ANNOYED IN THAT WHEN I PRESENTED A COUPON FOR $25 AT THE END OF THE TRANSACTION, THE REPRESENTATIVE ADDED $25 TO THE ORIGINAL PRICE AND THEN TOOK OFF FOR THE COUPON. AT THE TIME I DIDN'T SPEAK UP BUT I SHOULD HAVE.

CAME OUT, IDENTIFIED A PROBLEM WITH EXTERIOR DRAIN TILE. HE OFFERED A SUGGESTION OF REROUTING TO ANOTHER DRAIN LINE THAT SHOULD SAVE ME SIGNIFICANT MONEY, EVEN THOUGH THEY WON'T MAKE ANY MONEY. I REALLY APPRECIATE THAT TYPE OF HONESTY.

THEY CAME OUT AND SAID THAT THEY WERE GOING TO TEAR UP MY WHOLE YARD AND MY SIDEWALK TO REPLACE THE LINES. I CALLED ANOTHER COMPANY AND THEY JUST CLEANED THE DRAINS AND WERE ABOUT $1200 CHEAPER.

THEY DID VERY GOOD WORK BUT THEIR PRICE SEEMED QUITE HIGH. AFTER THEY TOOK THE CAMODE APART, THEY SAID THEY WOULD HAVE TO CHARGE MEAT LEAST AN ADDITIONAL $100. THEY WERE QUITE GOOD AND VERY PROFESSIONAL, BUT BECAUSE OF THEIR PRICE, I DON'T THINK I WILL BE USING THEM AGAIN.