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Roto-Rooter Plumbing & Water Cleanup

Plumbing, Drain Cleaning, Sewer Cleaning

About us

When you need an emergency plumber or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.

Business highlights

89 years of trusted experience
Se Habla Español
Emergency Services Offered
Eco Friendly

Services we offer

Residential and commercial plumbing & drain cleaning including sewers and drains, faucets, sinks, toilets, showers & tubs, sump pumps, excavating, waterlines, pipework, water heaters, septic tanks & video camera line inspection.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.2509 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
12%
3
5%
2
6%
1
14%


Rating CategoryRating out of 5
quality
4.4
value
3.7
professionalism
4.3
responsiveness
4.5
punctuality
4.6
Showing 326-350 of 509 reviews

STUART K.
12/2006
1.0
plumbing, drain cleaning
  + 0 more
ON 8/06/06, ROTO-ROOTER CAME TO MY HOUSE FOR A SERVICE CALL TO UNCLOG A PERIMETER DRAIN AROUND MY HOME. I HAD STANDING WATER IN MY FINISHED BASEMENT. THE SERVICE TECH PUT FORTH LITTLE EFFORT AND FAILED TO UNCLOG MY DRAIN. I SUGGESTED HE RUN THE SNAKE FROM THE CREEK END TOWARDS THE HOUSE, BUT HE SAID I SHOULD HAVE ROTO-ROOTER RUN A CAMERA THROUGH THE DRAIN TO DETERMINE WHERE THE CLOG WAS. SHORTLY AFTER HE DEPARTED, I NOTICED HE HAD DAMAGED THE CUSTOM OAK STEPS IN MY HOME BY DRAGGING HIS EQUIPMENT OVER THE BARE WOOD. FURTHER, WITHIN 2 HRS OF HIS DEPARTURE, ROTO-ROOTER CALLED ME TO "UPSELL" THEIR SERVICES, $282 MORE TO RUN A CAMERA THROUGH MY DRAIN PLUS THE COST TO UNCLOG IT. MEANWHILE, I HAD STANDING WATER IN MY BASEMENT THAT ULTIMATED RUINED MY CARPET AND MANY OF OUR BELONGINGS. THE NEXT MORNING I HAD A SECOND PLUMBING COMPANY COME TO MY HOME. THIS TIME, THEY RAN THE SNAKE FROM THE CREEK SIDE AS I HAD ASKED ROTO-ROOTER TO DO. THEY WERE SUCCESSFUL AND UNCLOGGED MY DRAIN.
Description of Work: THE SERVICE TECH FOR ROTO-ROOTER SAT ON A 5 GALLON PAIL IN MY BASEMENT FOR 2 1/2 HOURS RUNNING A SNAKE BACK AND FORTH IN MY BASEMENT DRAIN WITHOUT SUCCESS.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$279

MARY F.
10/2006
1.0
plumbing, drain cleaning
  + 0 more
My sewer line backed up in the basement and I called Clintonville Roto Rooter. 4 hours later 2 men came but said they needed a longer tool to snake out the pipe. They left and said they'd be back with the longer tool in 60-90 minutes. I told them I had tickets to a performance that evening and needed to leave at a certain time. They did not say that would be a problem. One of the men left his van outside. After waiting three hours I noticed the van was gone from outside. I called the dispatcher who said he had over looked me on his list. I told him I was now unable to attend the concert for which I had $50 tickets. He suggested sending someone the following day (Sunday) and offered to waive the $30 Sunday surcharge and I said OK. I canceled Roto Rooter and called Waterworks, who fixed the problem on Sunday morning. Afterwards Roto-Rooter called and said their man was on his way, couldn't even get that right.
Description of Work: No work was performed.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
3.0


MARTHA M.
08/2006
2.0
plumbing, drain cleaning
  + 0 more
Broke drain pipe in basement with the snake. The estimate for repairing the basement pipe was another $189. I did not have them make the repair. I thought that if they broke it, they should fix it. I will not use Roto Rooter again, nor will I recommend them to friends.
Description of Work: Snake kitchen drain.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$159

CATHERINE & ELMER L.
08/2006
5.0
plumbing, drain cleaning
  + 0 more
They were very good. The tech. was delayed in coming, but I received a call, so I knew he would be a little late. He was very friendly and completed the work in reasonable time.
Description of Work: My bathroom sink and bathtub drains were running slowly. I called Roto Rooter. They came out and snaked the drains. I also purchased a solution to help prevent this from happening again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

07/2006
5.0
plumbing, drain cleaning
  + 0 more
THE CAPS MATCH THE REST OF MY BATHROOM. A FAMILY MEMBER HAD RECOMMENDED THEM TO ME AND I HAVE USED THEM EVER SINCE. THEY ARE GOOD FRIENDS OF MINE NOW AND ARE VERY GOOD WORKERS.
Description of Work: THEY UNCLOGGED THE DRAINS IN MY MASTER BATHROOM, AND REPLACED THE DRAIN CAPS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

MARGARET W.
06/2006
5.0
plumbing
  + -1 more
Came when they said he would and called when on the way. Service man put covers over his shoes, but we told to take them off. Didn't have to walk on carpet and job wasn't dirty.
Description of Work: Cable laundry drain line $159. Plus parts to replace faucets (hose bibs) in shower area $166. 6 month guarantee on both jobs. Parts were $33.70.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$359

BOB & ELINOR S.
04/2006
1.0
plumbing
  + -1 more
The leaking water tank had damaged phone lines for people in the building and we needed the service done quickly. Roto-rooter quoted us $1400 for the service. They said the tank was $800 and the rest was for the service charge. I asked for a fax to be sent to me with that quote, at which point they tried to pressure me into having the work done quickly without checking anywhere else. Fortunately, I did check. Another company said the tank was $280 plus service fee. We got the whole job done for around $400. I feel Roto Rooter was trying to capitalize on my emergency situation.
Description of Work: Called to have a 6 gallon water heater replaced.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
3.0

$1,400

MARY R.
04/2006
5.0
plumbing, sewer cleaning
  + 0 more
I had a good experience with this company. They were on time and they did good work.
Description of Work: They worked on my sump pump. They came out several times, but eventually had to replace it. They also cleaned my sewer lines.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ANDREA B.
11/2005
5.0
plumbing, drain cleaning
  + 0 more
THEY WERE NEAT AND TIDY AND FIXED THE PROBLEM. THEY DID A BEAUTIFUL JOB AND WERE VERY EASY TO WORK WITH. THEY WERE VERY PROMPT. I CALLED THEM ON A SUNDAY EVENING AND THEY CAME WITHIN THE HOUR.
Description of Work: THEY CLEARED A CLOG IN THE KITCHEN SINK AND ALSO REPAIRED SOME LEAKS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

CHRISTINE G.
10/2005
5.0
plumbing, drain cleaning
  + 0 more
ROTO ROOTER, CAME OUT TO CHECK OUT MY PROBLEM. WHAT THEY FOUND WAS MUCH MORE EXTENSIVE THAN WHAT I THOUGHT. I WAS UNDER THE IMPRESSION MY DRAIN WAS CLOGGED. THEY FOUND THAT THE TOILET HAD BEEN LEAKING FOR SO LONG THAT IT HAD COMPLETELY CORRODED MY SINK DRAIN PIPE. THEY FIXED THE TOILET IMMEDIATELY TO STOP ANY FUTHER DAMAGE. I WAS COMPLETELY IMPRESSED WITH THE PLUMBER WHO FIXED MY TOILET. HE STARTED WELL AFTER 5 PM AND WAS DONE IN JUST OVER AN HOUR AND A HALF! HE WAS VERY CLEAN, AND MADE SURE I UNDERSTOOD ALL THE REPAIRS HE HAD COMPLETED. THANKS!
Description of Work: SINK WOULD NOT DRAIN.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

10/2005
1.0
plumbing
  + -1 more
THEY SHAFTED ME BIG TIME! THEY TOLD ME THAT THEY COULD LEAVE THE DIRT PILED UP OR USE A "TAMPING MACHINE" TO LEVEL GROUND. THEY ARE SUPPOSED TO PUT IN A CERTAIN AMOUNT DIRT IN AND THEN TAMP IT. IT WOULD'VE BEEN $600 EXTRA FOR THIS MACHINE & WOULD REQUIRE EXTRA MAN HOURS TO ACCOMPLISH THIS THUS THE ADDITIONAL CHARGE. I TOLD THEM TO GO AHEAD & DO IT. THEY DIDN'T USE THE "TAMPING MACHINE" THEY USED A BACK HOE BUCKET. THIS ISN'T WHAT I PAID FOR NOR WHAT THEY TOLD ME THEY WERE GOING TO DO PER THE CONTRACT. I SPOKE WITH ANOTHER COMPANY AND FOR THE SAME JOB THEY WOULD'VE ONLY CHARGED ME $800-$1,000. THAT'S $3,500 LESS! IT WASN'T AS BIG A JOB AS THEY SAID IT WAS GOING TO BE.
Description of Work: 3 FT LONG SECTION PARTIAL REPLACEMENT OF SEWER LINE, TAMPING MACHINE TO LEVEL THE GROUND AND INSTALLATION OF NEW CLEAN OUT.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
1.0
punctuality
2.0

$4,372.5

Response from Roto-Rooter Plumbing & Water Cleanup
In our effort to further clarify our position please review the following: We completed all work on the proposal for the price stated. The groung was left level and not mounded which is proof that the tamper was used. We did not reinstall the wood chips at the owner's request. The project is fully guaranteed. We consider this project fully completed. In conclusion, we believethat a refund is not warrented because of the above listed items, the owner being fully informed about the work and it's cost and the owner's signature and initials on the proposal as a witness of their understanding and agreement. Walter C Tinsley Jr, Plumbing Manager, Roto-Rooter Plumbing Service

Carol and MARGARET B.
10/2005
4.0
plumbing
  + -1 more
QUOTED $125.00 FOR UNPLUGGING TOILET. HE WAS NICE. I JUST THOUGHT IT WAS HIGH.
Description of Work: CAME TO FIX TOILET

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

THOMAS D.
10/2005
3.0
plumbing, drain cleaning
  + 0 more
HIRED COMPANY TO UNCLOG BASEMENT DRAIN. COMPANY RESPONDED PROMPTLY, AND QUICKLY HAD A SERVICE PERSON AT OUR HOME FOR WORK. I THOUGHT I WAS PLEASED WITH THEIR WORK UNTIL I HAD TO HIRE ANOTHER PLUMBER TO CONFRONT THE SAME ISSUE SIX MONTHS LATER. TO PROPERLY CORRECT THE PROBLEM, THE COMPANY SHOULD HAVE USED EQUIPMENT WITH BLADES TO CUT THROUGH THE ROOTS IN THE PLUMBING LINE, LIKE THE COMPANY LATER HIRED.
Description of Work: HIRED TO UNCLOG BASEMENT DRAIN(S).

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$199

MARGARET S.
10/2005
5.0
plumbing
  + -1 more
THEY HAVE ALL OF THE EQUIPMENT THEY NEED, THEY COME OUT WHEN THEY SAY AND I TRUST THEM TO DO THE DO THE WORK THEY SAY THEY'LL DO.
Description of Work: THEY REPAIRED A LEAKING PIPE.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

DIANA B.
09/2005
5.0
plumbing, sewer cleaning
  + 0 more
NO ISSUES IDENTIFIED, AND NOW WE HAVE PEACE OF MIND. THE TECHNICIAN GAVE US HELPFUL ADVICE ABOUT MAINTAINING THE OTHER DRAINS IN THE HOUSE. I WAS IMPRESSED BY THE COMPANY'S RESPONSIVENESS AND PROFESSIONALISM. THE TECHNICIAN WAS POLITE AND CLEANED UP AFTERWARD. THE PRICE WAS A BIT OF A SHOCK, HOWEVER!
Description of Work: WE HAD PREVENTATIVE SERVICE DONE ON THE SEWER LINE, AS THIS IS A 50 YEAR OLD HOUSE THAT MY PARENTS JUST MOVED INTO A YEAR AGO. WE NEEDED TO MAKE SURE THAT THE SLUGGISHNESS IN SOME OF THE DRAINS WAS NOT THE RESULT OF A CLOGGED SEWER LINE.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$181

CYNTHIA S.
09/2005
5.0
plumbing, water heater repair
  + 0 more
VERY RESPONSIVE AND GOOD CUSTOMER SERVICE.
Description of Work: NEW WATER HEATER.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Marjorie & Richard S.
09/2005
5.0
plumbing, drain cleaning
  + 0 more
THEY WERE ON TIME, PROFESSIONAL, AND VERY HELPFUL WITH WHAT NEEDED TO BE DONE. WHEN THERE WAS A PROBLEM, THEY FOUND IT AND TOLD US ABOUT IT.
Description of Work: WE HAD THEM OUT TO CHECK OUR OUTSIDE DRAINS, AND ALL DRAINS LEADING OUT OF THE HOUSE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

JOYCE S.
07/2005
5.0
plumbing, drain cleaning
  + 0 more
HE DID A GREAT JOB. HE DETERMINED THAT IT WAS A FLOOR DRAIN WAS THE PROBLEM AND NOT THE MAIN DRAIN. HE WAS VERY HONEST.
Description of Work: THE CLEANED THE DRAIN IN THE BASEMENT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

VERA C.
07/2005
5.0
plumbing
  + -1 more
THEY WERE REALLY NICE. THE GUY WAS QUICK AND DID HIS WORK AND GAVE HELPFUL ADVICE. HE ALSO LEFT ME SOME EXTRA CAULK IN CASE I NEEDED IT. THE WHOLE JOB WORKED OUT REALLY GOOD, I HAVEN'T HAD ANY PROBLEMS SINCE THEY FIXED IT.
Description of Work: THEY REPLACED AN UPSTAIRS SINK AND BOWL, REPLACED SHUT OFF VALVES, INSTALLED A NEW PIPE, REPLACED THE FAUCET.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$876

MARSHA M J.
04/2005
5.0
plumbing, drain cleaning
  + 0 more
THEY EXPLAINED EVERYTHING TO US AND WERE VERY PATIENT IN EXPLAINING EVERYTHING INVOLVED. I WOULD RECOMMEND THEM. THEY WERE THE THIRD COMPANY TO COME OUT. THEY WERE THE ONLY ONES THAT UNDERSTOOD THE PROBLEM. THEY COMPLETED THE WORK 12 HOURS BEFORE THE ELECTRICITY WENT OUT AND THE ICE STORM CAME, THE FLOOD WOULD HAVE BEEN SEVERAL FEET DEEP.
Description of Work: A PERIPHERY DRAIN WAS BLOCKED, AND THEY HAD TO USE A ROTO ROOTER CAMERA TO SEE WHERE AN EIGHT FOOT LONG, ROOT LOG WAS BLOCKING THE LINE. THEY CAME BACK THE NEXT DAY WITH A BACKHOE AND REMOVED THE LOG.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

PAMELA W.
03/2005
5.0
plumbing, drain cleaning
  + 0 more
CHARLIE GOT OUT TREE ROOTS THAT NO ONE ELSE COULD FIND. THEY WERE EXCELLENT. THE PRICE WAS INEXPENSIVE, HE WENT ABOVE AND BEYOND.
Description of Work: CLEANED OUT DRAINS.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pam C.
01/2005
4.0
plumbing
  + -1 more
THE TECHNICIAN WAS REALLY GOOD, BUT I PROBABLY WOULDN'T USE THEM AGAIN BECAUSE THEIR PRICES ARE REALLY HIGH.
Description of Work: FIXED JAMMED GARBAGE DISPOSAL.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

$80

Ann G.
01/2005
5.0
plumbing, drain cleaning
  + 0 more
VERY PROFESSIONAL SERVICE. I AM VERY PLEASED WITH THEM.
Description of Work: TOOK CARE OF CLOGGED DRAIN.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$177

Philip V.
01/2005
5.0
plumbing
  + -1 more
THE FINAL BILL WAS 50% OVER THE QUOTED PRICE BECAUSE THE TECHNICIAN FORGOT TO ADD A CERTAIN CHARGE TO THE ESTIMATE! THEY WERE ONLY HERE FOR 15 MINUTES. I APPRECIATE THAT HE CAME OUT IN THE EVENING AND THAT THE REPAIR WORKED WELL, BUT I FELT LIKE WE WERE TAKEN ADVANTAGE OF.
Description of Work: THEY FIXED A BURST PIPE.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$180

01/2005
4.0
plumbing
  + -1 more
OTHER THAN PUNCTUALITY AND RETURNING MY PHONE CALL I GIVE THEM A "B."
Description of Work: PLUMBING. THEY CAME AND FIXED A PROBLEM A PREVIOUS PLUMBER MESSED UP. THEY HAD TO COME BACK OUT FIX SOMETHING ELSE AND DIDN'T CHARGE ANYTHING AND BACKED UP THEIR WARRANTY. THEY RELOCATED THE FAUCET AND ADJUSTED THE HOT AND COLD VALVES.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
2.0
punctuality
3.0

Yes, I recommend this pro
$120

Contact information

4480 Bridgeway Ave Suite B, Columbus, OH 43219

https://www.rotorooter.com/columbus/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Sewer Cleaning

FAQ

Roto-Rooter Plumbing & Water Cleanup is currently rated 4.2 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Roto-Rooter Plumbing & Water Cleanup accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Roto-Rooter Plumbing & Water Cleanup does not offer free project estimates.
Yes, Roto-Rooter Plumbing & Water Cleanup offers eco-friendly accreditations.
No, Roto-Rooter Plumbing & Water Cleanup does not offer a senior discount.
Yes, Roto-Rooter Plumbing & Water Cleanup offers emergency services.
Yes, Roto-Rooter Plumbing & Water Cleanup offers warranties.
Roto-Rooter Plumbing & Water Cleanup offers the following services: Residential and commercial plumbing & drain cleaning including sewers and drains, faucets, sinks, toilets, showers & tubs, sump pumps, excavating, waterlines, pipework, water heaters, septic tanks & video camera line inspection.

Contact information

4480 Bridgeway Ave Suite B, Columbus, OH 43219

https://www.rotorooter.com/columbus/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day