Rachael Ross Upholstery

Rachael, responded quickly to my phone message, set up a time in the near future to pick up the cushions, arrived promptly to pick them up and discuss my expectations. She then delivered the final product exactly on time, they were beautiful, they far exceeded my expectations!

I had a sofa, chair & a half, and ottoman that were Flexsteel, and I liked the style, but the initial cotton fabric needed replaced. She recovered them and they look better now than when they were new! Her detailing far outdid what the original manufacturer provided. I had not done this big of a reupholstery project before so was natually concerned, but she guided me to find the best buys of fabrics, and gave me suggestions, and I am very glad I was lucky enough to find her to do this for me. Thanks, Angie's List!

We approached Rachael based on Angie's List and the fact that she operates out of her home a few blocks from our house. Rachael returned our initial call fairly quickly. After that it was a bit of a struggle with time lines. We had several delays and we had to play phone catch-up several times, often initiated by us after we wouldn't hear from her for several days past phone appointments. She also basically operates on her own, so if you use her services do not expect burly men coming to help move your furniture: it's only you and her, and her van! In the end, however, she did a superb job and we are very happy with the result for what we think is a great price.

I decided to go with someone else who was easier to get ahold of...

She's awesome. I was really pleased the first time I used her, so I knew what kind of work to expect this time. And I will continue to use her as long as she is in business.

It was as painless as it could be! Rachel called me back very soon after I left a message, we set up a time a couple days later, she came out as agreed, and was done in about 15 minutes.

Very friendly. Took 3 weeks to complete the job. Stitching (quilting) on one side is not even, but I didn't notice until after she left. It doesn't seem worth following up with her about. We are able to use the other side, so it looks nice. Fabric stripes are aligned. She really transformed the look of the chair, so we are very pleased.

Her work is phenomenal and her prices are extremely good. She is a very pleasant person to work with and I will continue to use her.

The experience has been excellent from the very beginning. Rachel promptly returns calls, picks up the pieces, and delivers them by the time agreed, if not sooner. The quality of Rachel's work is superb and she does not shirk from challenges that older piece furniture present. Additionally, most of the pieces have been covered in 'difficult' fabric. A great example is the striped, very heavy mohair sofa fabric, that included tufting with over 65 buttons all of which needed to 'line-up'. Rachel did an outstanding job and on a job many upholsterers wouldn't have attempted. The sofa came out great, and every other piece has been done perfectly as well. Lastly, Rachel is willing to pass along savings on cushions etc. when available without adding the industry's typical mark-up and I was able to purchase my own fabric based on Rachel's estimates.

She was friendly and very confident. She did an excellent job and I would use her again. The chair is beautiful.

Rachael did this repair so cheaply, I was embarrassed! She also threw in a couple arm covers in with the repair. I am very pleased with her service!

From the first call to the delivery of the chairs Rachael was great! Extremely friendly, professional, very punctual and adaptive to different schedules and time constraints, she knows her stuff! I called several other businesses before deciding Rachael was the one, my decision was based on price, quality, work ethic, and I am thrilled!

Rachael did great work and is a very fun person to have come into your home for measurements, delivery, etc. We first had her do the slip cover, which turned out beautifully. One end of the back rest cover started creeping down a bit, so Rachael came with upholstery pins (like tiny cork screws), and now it stays in place despite the fact that I sit in that corner of the couch with my toddler all the time. Rachael sets prices according to type and size of the item, but she is also flexible. We had planned to have her upholster the love-seat, but our budget was feeling tight, so I figured I'd do it myself (the original plan when I bought the fabric over a year ago). However, Rachael asked to see the love-seat, said it looked very straightforward (modular modern Dutch furniture that is easily taken apart) and that she hated to see clients not do something because money was tight, and then offered to do it for less than her usual fee.

The slipcover and drapes are wonderful. Rachael is fun to work with. She and I corresponded first via w-mail, and she advised me on fabric choices and linings. The drapes were sewed with an insulated lining to keep heat in the house in winter. Rachael said the work would be done in two weeks, and two weeks later she delivered it. I could have bought ready-made drapes, but by purchasing the fabric myself and having Rachael do the sewing, I got exactly what I wanted and for a price equivalent to what I would have paid for ready-made. Very pleased with the work.

Did not call or show up for estimate meeting...

Great experience working with Rachael- she picked up the fabric from my house, re-measured to confirm my measurements for the benches, was timely with her work, and dropped the benches off at my house. She was reasonably priced and did an excellent job.

She did an excellent job and was very prompt in performing the work. When she noticed upon delivery that some of the fabric had become caught up in a seam, she took the cover back and returned it the next day. Rachel is very pleasant to deal with and her charges are extremely reasonable. I will use her services again if I have other home sewing projects.

Rachel came to our house to give the estimate, picked up and delivered finished product. Her price was reasonable and work excellent. he was working with striped fabric we provided and all lines matched up from the upper pads to the seat pads as well, as the cording around the seats. For future work, we would just want to be sure we know the type of padding being used ahead of time.

Rachel did a wonderful job reupholstering two chairs. She found a small flaw in the fabric on one chair and ripped it apart and redid it. She went above and beyond her contract by fixing some zippers on some cushions that my husband inadvertantly broke. I was really pleased and will love doing business with her in the future.

Rachael did such an incredible job! She recommended a web site where I could buy fabric, and she purchased the foam wholesale and gave it to me at cost. She drove to our house to pick up the fabric and cushions, and returned to our home 2 weeks later with 14 brand new cushions for our porch furniture. She only charged us $25 in labor per cushion, which was about 50% cheaper than the next lowest bid I received from a fabric/furniture store. Rachael did a fantastic job and is such a bargain to boot. I would definitely recommend her, and plan on calling her for all of my future sewing needs.

Working with Rachel was a very pleasant experience. I will use her again for other projects.

SHE DOES GREAT, GREAT WORK. MY COUCH IS STUNNING! SHE GAVE ME A LOT OF OPTIONS. I DID A LOT OF COMPARATIVE SHOPPING, AND FOUND HER TO HAVE THE BEST PRICES. I WAS THRILLED WITH THE END PRODUCT.

MY THIRD EXCELLENT EXPERIENCE WITH RACHAEL. THE PILLOW COVERS WERE READY IN JUST 4 DAYS! THEY ARE PERFECT, AND THE PRICE WAS BEYOND REASONABLE. I WILL DEFINITELY BE CALLING RACHAEL FOR MY NEXT PROJECT.

THE SLIPCOVERS WERE PERFECT. RACHAEL WAS ONCE AGAIN PROFESSIONAL AND FRIENDLY. THE WORK WAS COMPLETED IN LESS THAN 2 WEEKS. THE PRICES WERE MUCH LOWER THAN OTHER ESTIMATES. I AM VERY PLEASED!

SHE WAS PROMPT ARRIVING TO PICK UP THE FURNITURE AND THE FABRIC. IT TOOK HER ONE WEEK TO COMPLETE THE WORK. SHE WAS PROMPT IN RETURNING THE SLIP COVERED FURNITURE. BEST PRICE THAT I FOUND. MANY PEOPLE HAVE COMMENTED THAT IT LOOKS LIKE THE PIECES WERE REUPHOLSTERED, NOT JUST SLIP COVERED. LOOKS GREAT!