Quality Air Heating and Air Conditioning

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I HAVE BEEN USING THEM FOR A FEW YEARS. THEY SHOWED UP 2 AND 3/4 QUARTERS LATE AND THEY COULDN'T RESCHEDULE ME FOR 7 OR 8 DAYS.

HE ADVISED ME WHAT THE COST WOULD BE IF I WERE TO REPLACE THEM, AND ADVISED ME THAT THE PROBLEM COULD BE CORRECTED JUST BY ADJUSTING THE DUCTS. HE WORKED ON THEM FOR ABOUT 30 MINUTES AND REPAIRED THE PROBLEM AND CHARGED ME NOTHING. VERY HONEST. I HAVE THEM SERVICE MY HEATER EVERY YEAR PRIOR TO THE START OF FALL, AND I WILL CONTINUE TO USE THEM.

WE ARE VERY PLEASED WITH THIS COMPANY;FROM THE SALES REPRESENTATIVE TO THE INSTALLERS, EVERYONE WAS PROMPT, COURTEOUS AND PROFESSIONAL. EVERYTHING WAS DONE EXACTLY AS PROMISED.

MARK WAS VERY THOROUGH AND DID A GOOD JOB FOR OUR A/C UNIT, WHICH IS PRETTY OLD. WILL USE AGAIN IN FUTURE.

THE TECHNICIAN WAS VERY INFORMATIVE ABOUT THE UNIT. HE REALLY RECOMMENDED THAT THE UNIT BE REPLACED. HE SAID ANY REPAIR WORK WOULD RESULT IN FUTURE PROBLEMS. THE SERVICE MANAGER CAME OUT THE FOLLOWING DAY TO GIVE RECOMMENDATION BECAUSE OF THE PROBLEMS I WAS HAVING WITH THE HOME WARRANTY COMPANY. HE ACTUALLY OPENED UP THE MACHINE AND TOLD ME THAT THE COMPRESSOR THAT WAS REPLACED THREE YEARS AGO UNDER WARRANTY DID NOT APPEAR TO BE NEW. HE EXPLAINED MORE ON PROBLEMS THAT COULD RESULT IN CHANGING JUST THE OUTSIDE UNIT OR JUST REPAIRING THE OUTSIDE UNIT. HE GAVE ME SOME ADVICE IF I WAS NOT HAPPY WITH THE COMPANY THAT THE HOME WARRANTY COMPANY SENT OUT AND GAVE ME ALTERNATIVES. HE DID NOT CHARGE ME ANYTHING!!

HE WORKED HARD AND DIDNT WASTE TIME ON ANYTHING. HE STAYED FOR THREE HOURS UNTIL IT WAS COMPLETELY FIXED.

THEY HAVE DONE ALL MY HVAC. THIS IS THE OLD GROVE CITY HEATING AND COOLING THAT MERGED WITH QUALITY AIR

MARK THE TECHNICIAN WAS PROMPT, KNOWLEDGEABLE, AND DID AN EXCELLENT JOB. WILL HAVE THEM DO WORK FOR ME AGAIN.

THIS IS THE 3RD TIME WE HAVE USED QUALITY HEATING & AIR. THEY ARE ALWAYS PROMPT AND PROVIDE GREAT SERVICE FOR A REASONABLE PRICE.

WHEN THEY SAY SOMETHING WILL BE DONE IN A CERTAIN TIME FRAME IT IS ALWAYS COMPLETED IN THAT TIME FRAME.

NICE COMPANY; IVE USED BEFORE AND WILL USE AGAIN.

THERE SEEMS TO BE A TOTAL LACK OF COMMUNICATION BETWEEN THE OFFICE & THE SERVICE GUYS. THEY KEEP TELLING ME THEY''LL CALL ME BACK, BUT SO FAR, THEY NEVER HAVE. I ALWAYS HAVE TO CALL THEM & SOMETIMES MULTIPLE TIMES. THEY SCHEDULED AN APPOINTMENT WITH ME BETWEEN 3 & 5, THEN CALLED AT 1:30 TO LET ME KNOW THEY WERE ON THE WAY! I NEED NEW ELECTRIC AIR CLEANER. PRICE SUGGESTED BY SERVICE GUY WAS $250 LOWER THAN THE PRICE QUOTED BY THE OFFICE GUY! SERVICE GUYS THAT CAME TO MY HOUSE HAVE BEEN EXCELLENT. I JUST WISH IT WASN''T SO DIFFICULT DEALING WITH THE OFFICE.

HAVE BEEN USING THEM FOR 16 YEARS. ALWAYS THERE PROMPTLY. VERY RELIABLE. WONT DO THINGS THAT DONT NEED TO BE DONE. VERY FAIR.

TECH HAD HEAVY CIGARETTE SMOKE ODOR.

THEY DID A FANTASTIC JOB, AND IM CALLING THEM AGAIN SOON FOR ANOTHER PROJECT. I HIGHLY RECOMMEND THEM.

LEFT MESSAGE ON 24-HOUR HOTLINE & TECHNICIAN CALLED BACK IN 5 MINUTES. PROACTIVELY GAVE ADVICE TO SAVE AFTER-HOURS SERVICE CHARGES. CALLED TO SCHEDULE REPAIR 1ST THING NEXT MORNING AND FIXED FURNACE. A REAL PLEASURE TO WORK WITH!

THE GENTLEMAN WAS VERY INFORMATIVE AND COURTEOUS.

RECEIVED MULTIPLE ESTIMATES FOR IDENTICAL WORK AND ALL WERE SUBSTANTIALLY HIGHER. ADDRESSED ANY CONCERNS AS THEY AROSE.

CANT OUT WITHIN 24 HOURS WHEN NO ONE ELSE WOULD COME OUT.

SHOW UP LATE BUT THE WORK HE DID WAS GREAT, WAS VERY HAPPY WITH THE SERVICE!

THEY WERE ABLE TO COME OUT RIGHT AWAY AND THEY WERE VERY ACCOMMODATING. WE REALLY APPRECIATED THEIR EFFORTS.

NEGATIVE REPORT - ACTIC FURNACE REMOVED - TIME FRAME LONGER THAN EXPECTED. MADE EXCUSES. DID NOT COME EVERYDAY.

WATER HEATER PROBLEM, CAME OUT, TOOK SEVERAL DAYS TO GET PART. 2 DAYS LATER HEATER NOT WORKING AGAIN. MEMBER PAID THIS COMPANY AND THEN HAD TO CALL SOMEONE ELSE TO FIX THE PROBLEM. ALSO DELAY RESULTED IN SEVERAL DAYS WITHOUT HOT WATER!

TOLD ME I DIDN'T NEED A NEW FURNACE AND THEN LATER, I DID -- THEY PUT IT IN, INSTALLATION WAS FAULY AND CAUSED SOME MAJOR PROBLEMS. (MEMBER REFERRED TO COMPANY AS 'A QUALITY AIR'- WHICH IS NOT LISTED IN THE PHONE BOOK)