Precision Overhead Garage Door Service

TOM, THE SERVICE PERSON DIDN'T SEE ANY WAY TO FIX THE PROBLEM WITHOUT REPLACING COSTLY PARTS. HE SAID THE SPRINGS WERE THE WRONG TYPE. SPRINGS HAVE BEEN WORKING FINE FOR A COUPLE OF YEARS AND DID NOT SHOW ANY PHYSICAL DAMAGE, SO I REQUESTED FOR THE SPRINGS TO BE ADJUSTED, HE SAID THAT WOULDN'T HELP. HE ALSO SAID BRG PLATES NEED TO BE REPLACED BECAUSE THEY ARE OFF LINE AND DAMAGED. HE SAID IF THE THING DIDN'T GET FIXED, THE GARAGE DOOR OPENER WILL BURN OUT THIS WINTER. I DIDN'T SEE ANY OTHER ATTEMPT TO FIX THE PROBLEM. IT SEEMS LIKE THEIR METHOD OF FIXING THE PROBLEM IS EXPENSIVE, SO I ENDED UP CALLING ANOTHER COMPANY.

THEY WERE REALLY GOOD. THEY CAME OUT AND FIXED THE BROKEN ONE AND DIDN'T CHARGE FOR THAT WHEN WE DECIDED WE WOULD BE GETTING A NEW ONE. THEY SPENT OVER AN HOUR WORKING TO GET US OUT OF THE GARAGE.

TECHNICIAN - J. R. WAS ON TIME - EXTREMELY KNOWLEDGEABLE & POLITE. HE ANSWERED ALL OF OUR QUESTIONS & ADVISED ON HOW WE COULD MAINTAIN THE DOOR & WHAT & WHERE TO BUY LUBRICANTS SO THE DOOR CONTINUES TO SERVE US. OUR GARAGE DOOR IS QUIETER & WORKS BETTER THAN WHEN IT WAS NEW.

I THOUGHT THE PRICE WAS A BIT HIGH (BY ABOUT $100). THE NEW BELT DRIVE OPENER IS NICE (EXTREMELY QUIET) BUT IT WAS PRICEY. I WAS ADVISED THAT THEY DO NOT INSTALL ANY OTHER TYPE OF OPENER (SO NO OPTION EXISTED TO GO WITH A LESS EXPENSIVE OPENER). OVERALL, I FELT THE EXPERIENCE WAS POSITIVE (REPAIR PERSON WORKED QUICKLY AND CLEANED UP AFTERWARDS).

I WAS VERY PLEASED WITH THE CUSTOMER SERVICE AS WELL AS THE TECH WHO INSTALLED THE DOOR. THEY WERE VERY PROMPT IN COMING OUT TO GIVE ME AN ESTIMATE, AND WENT OUT OF THEIR WAY TO GET THE DOOR ORDERED AND INSTALLED QUICKLY. THE EXTRA EFFORT THEY MADE WAS VERY WELCOMED.

EXCELLENT WORK AND SERVICE. PROMPT AND COURTEOUS RESPONSE TO OUR REPAIR REQUEST.

PROMPT, COURTEOUS, AND PROFESSIONAL. CAME W/I 24 HOURS. PROVIDED INTERIM FIX TO USE OLD DOOR WHILE NEW WAS ORDERED (LESS THAN A WEEK). CAME BACK TO ADJUST AND ADD HANDLE AND MANUAL LOCKS WHEN REQUESTED AT NO ADDITIONAL COST.

OVERALL THE TECHNICIAN WAS POLITE AND ARRIVED ON TIME. THE PRICE MATCHED THE QUOTE AND THE DOOR MET MY NEEDS.

JERAMY WAS ON TIME, DIAGNOSED THE PROBLEM QUICKLY. WE ENDED UP REPLACING THE ORIGINAL METAL BALL BEARING ROLLERS WITH NEW CLOSED BEARING ONES THAT HAVE A LIFETIME WARRANTY.

THEY WERE GREAT TO WORK WITH AND DID NOT TRY TO CHARGE ME TWICE OR GIVE ME ANY HASSLES. THEY PUT A NEW GEAR IN MY GARAGE DOOR OPENER, AND IT BROKE A WEEK LATER. WITH THE RETURN TRIP, THEY SAID THEY EXPERIENCED PROBLEMS WITH A SUPPLIER AND WERE NOW USING A DIFFERENT ONE. I WAS ABLE TO CONTACT THEM EASILY BOTH TIMES (I HAD TROUBLE CONTACTING OTHER GARAGE DOOR COMPANIES TO ASK THEM TO COME OUT). MY MINOR COMPLAINT IS THEY PUT A LITTLE TOO MUCH GREASE ON THE CHAIN, AND A GLOP FELL ON THE FLOOR.

EXCELLENT, EXCELLENT SERVICE. ANDY SAID IF I HAD ANY PROBLEMS TO CALL HIM. HE WAS RIGHT, HE WILL FOLLOW THROUGH.

I CALLED THIS COMPANY AT 7:30 AM ON A WEEK-DAY AND BY 10:30 AM A TECHNICIAN, JERAMY, WAS AT MY HOUSE. HE COMPLETED HIS WORK, CLEANED UP, GAVE ME INSTRUCTIONS ABOUT THE NEW DOOR OPENER AND WAS GONE BY 12:30 PM. THE TECHNICIAN WAS VERY PROFESSIONAL. AND WHEN I INITIALLY CALLED TO SCHEDULE THE SERVICE, THE WOMAN WHO HANDLED MY CALL WAS VERY PLEASANT AND HELPFUL.

I CALLED AT APPROXIMATELY 6:00 P.M. THE SERVICE WAS PROMISED BETWEEN 7 AND 9. JERELY ARRIVED ABOUT 8:00, AND COMPLETE THE WORK BY 9:00. HE ALSO PERFORMED AN INSPECTION OF PARTS AND OFFERED OTHER SERVICES AND WARRANTIES. THERE WAS NO PUSH TO SELL ADDITIONAL SERVICES ONCE WE DECIDED WE DID NOT NEED THEM. WE WERE VERY HAPPY WITH THE SERVICE. WHILE THE COST MAY HAVE BEEN HIGH, THE PROMISED SERVICE OCCURRED ON SHORT NOTICE. WE WERE VERY PLEASED.

THEY ARE VERY PROMPT, PLEASANT AND HELPFUL. TWICE THEY CAME OUT THE SAME DAY AS I CALLED FOR EMERGENCY SERVICE IN FREEZING WEATHER. THEY ARE VERY RELIABLE.

SERVICE PERSON ARRIVED AT THE SCHEDULED TIME, EVALUATED THE PROBLEM AND REPLACED THE DEFECTIVE PART WITHIN 40 MINUTES. GOOD, QUICK, SAME-DAY SERVICE. I WOULD NOT HESITATE TO CALL THE COMPANY IN THE FUTURE.

GOOD SERVICE, BUT BECAUSE OF THIS BEING AN EMERGENCY SITUATION THAT NEEDED REPAIRED IMMEDIATELY, I'M NOT CERTAIN WE GOT THE BEST PRICE.

JEREMY ARRIVED WITHIN THE TIME SPECIFIED. FRIENDLY AND COURTEOUS. GARAGE DOOR NOW OPERATES AS GOOD AS BEFORE. I THOUGHT IT WAS GOING TO COST MORE. 29.95 FOR THE SERVICE CALL, AND 22.00 FOR THE SUPPORTS HE REPLACED.

PAUL WAS ON TIME, VERY NICE, AND EXPLAINED WHAT NEEDED DONE.

THE SPRING BROKE ON OUR GARAGE DOOR IN THE AFTERNOON AND WE CALLED TWO DIFFERENT GARAGE DOOR SERVICE COMPANIES. PRECISION CALLED BACK WITHIN AN HOUR (THE OTHER MUCH LATER). THEY SENT A REPAIRMAN LATE THAT EVENING AND HE WAS KIND ENOUGH TO OPEN THE GARAGE DOOR SO WE COULD GET OUR CAR OUT. WE BALKED AT THE $300 QUOTE TO REPLACE THE SINGLE SPRING WITH DOUBLE SPRINGS. THE REPAIRMAN WAS VERY PROFESSIONAL AND UNDERSTANDING, AND DID NOT EVEN CHARGE THE NORMAL $30 SERVICE CALL FEE. SEEMS LIKE A SERVICE-FOCUSED COMPANY, TOO BAD THEY AREN'T BETTER ON THE PRICE!

THEIR COST WAS HIGH AND THEY HAD TO COME BACK TO MAKE AN ADJUSTMENT.

FLEXIBLE SCHEDULING AND PROMPT SERVICE. THE TECHNICIAN HAD THE PARTS HE NEEDED TO DO THE JOB. THEY HONORED THE COUPON POSTED ON THIS LIST.

THE 24-HOUR SERVICE WAS NOT '24-HOUR,' AND WE DID NOT RECEIVE A RETURN PHONE CALL FROM OUR 1:00 A.M. MESSAGE UNTIL 7:00 A.M. THE NEXT DAY. AFTER THE CALL, HOWEVER, THEY SENT A REPAIR PERSON WITHIN ONE HOUR, AND THE REPAIR WAS COMPLETED VERY QUICKLY. OUR ONLY COMPLAINT, OTHER THAN THE '24-HOUR' SERVICE MISREPRESENTATION, WAS THAT THE REPAIR PERSON TRIED TO UP-SELL US TO REPLACE ALL THE CHANNELS AND ROLLERS ON THE DOOR FOR ABOUT $600 (INSTEAD OF THE $300 WE SPENT ON THE SPRINGS ALONE). WE HAD ANOTHER GARAGE DOOR COMPANY OUT IN SEPTEMBER TO SERVICE THE DOOR, SO WE KNEW THESE OTHER PARTS DID NOT REQUIRE REPLACEMENT.

VERY TIMELY: SAME DAY (SATURDAY) SERVICE BY 4:00 PM ON A 1:00 CALL. SPRING PRICE ($148.00) WAS VERY STEEP; $29.95 SERVICE CALL CHARGE. ATTEMPTED SALE OF ADDITIONAL SPRING BASED ON EXTRA WEIGHT OF ADDED INSULATION IN DOOR; JUSTIFIED ON A TRUE INSULATED DOOR, BUT NOT ON THIS ONE. ALSO ATTEMPTED SALE OF $599.00 OVERHAUL (TWO NEW SPRINGS+ BEARINGS) W/LIFETIME GUARANTEE. DID NOT PUSH EITHER ISSUE AFTER I DECLINED. WOULD CONSIDER USING AGAIN BASED ON THE ABILITY TO RESPOND PROMPTLY, BUT WOULD CALL OTHERS FOR ESTIMATES, IF TIME ALLOWED.

I THOUGHT THE PRICE ON THE PART WAS A LITTLE HIGH.

THIS IS AN ABSOLUTELY WONDERFUL COMPANY. THEY CAME RIGHT OUT. THEY DID NOT CHARGE TO PERFORM THIS WORK. THEY ARE ABSOLUTELY SUPER. HE SAID HE WAS ON THE WAY TO DO ANOTHER JOB AND MY PROBLEM WAS MINOR SO THEY DID NOT CHARGE ME.